Crystal Hotel Hanoi
Crystal Hotel Hanoi
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Superior With Window - Guestroom Crystal Hotel Hanoi
Superior With Window - Guestroom
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Lobby Crystal Hotel Hanoi
Lobby
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Bathroom Crystal Hotel Hanoi
Bathroom
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Entrance Crystal Hotel Hanoi
Entrance
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Excellent
Location
8.1
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Crystal Hotel Hanoi

Excellent location
Stay in the heart of Hanoi
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Very good
From 244 reviewsSee what guests said
7.2
Value for money7.1
Distance to city center0.2 km
Location rating8.1
Nearest airportGia Lam Airport (VGL)
Distance to airport3.4 km
Has restaurantYes
  • Airport transfer

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
Deluxe with View
Deluxe with View
...
  • 30 m²/323 ft²
  • Non-smoking
  • 1 queen bed and 1 king bed
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Triple with View
Triple with View
...
  • City view
  • 32 m²/344 ft²
  • 1 single bed and 1 king bed
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Superior With Window
Superior With Window
...
  • 25 m²/269 ft²
  • Non-smoking
  • 2 double beds or 1 queen be...
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Family - 2 King Beds
Family - 2 King Beds
...
  • City view
  • 40 m²/431 ft²
  • 2 double beds
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Family with View
Family with View
...
  • Shower
  • Balcony/terrace
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Triple Room (With Large Window)
Triple Room (With Large Window)
...
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    Superior Room
    Superior Room
    ...
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      Room
      Room
      ...
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        Family Room
        Family Room
        ...
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          Family Room, View
          Family Room, View
          ...
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            More about Crystal Hotel Hanoi

            More about Crystal Hotel Hanoi

            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What to eat nearby

            Vietnamese cuisine
            Vietnamese cuisine
            Crystal Restaurant
            Vietnamese
            Tony's Coffee
            120 mVietnamese
            cafe Nang Tuong
            200 mVietnamese
            Asian cuisine
            Asian cuisine
            Rue Des Seaux Restaurant
            30 mAsian, European, French
            Lan Chin Draught Beer
            60 mAsian, Brew Pub, Vegetarian
            The Gourmet Corner Restaurant
            70 mAsian, European, Vegetarian
            Cafe
            Cafe
            Coffee Zone
            40 mCafe
            Emily's Coffee
            60 mCafe
            Roots
            120 mCafe

            What they offer

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (244)Booking.com Reviews (1147)
            7.2
            Very good
            Cleanliness6.5
            Facilities5.7
            Location8.1
            Room comfort and quality7.2
            Service7.8
            Value for money7.1
            Provided by verified guests of Agoda
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            Room type
            Superior With Window
            Deluxe with View
            Triple with View
            Family - 2 King Beds
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            Showing 202 verified guest comments
            12345
            7.6
            Very good
            joy from Philippines
            Group
            Superior With Window
            Stayed 5 nights in June 2018
            Needs a revamp”
            Pros: location, value, breakfast Cons: the pictures are not the same with the actual situation, this hotel needs a revamp. The black things in the tub as pictured in the previous photos are not molds but rather scratched paint of the bath tub. They have everyday room service, and provides cleaning of the whole room and provides new towels everyday. There is no free water in the fridge.
            Reviewed July 03, 2018
            6.0
            BLEZEL from United Arab Emirates
            Group
            Triple with View
            Stayed 3 nights in May 2018
            This hotel is such u huge lie.”
            Booked Triple view room(with balcony and free water)-nothing was their!(Pictures from Agoda for this hotel are such huge lies-my first time on all of my bookings here). We booked a tour for $30each for the Halong Bay tour at the hotel and Peter, front staff, told us was are the inclusions. We asked him to give us a copy but he just told us "just take note". Then when we got Halong Bay, the tourguide told us Kayaking is not included where in fact we remembered the staff told us it's included. Better go outside your hotel and booked through travel agencies,where you can see alot and cheaper and will defintely help you with everything. Shout out to Din Nguyen, waitress, for giving exceptional service during breakfast time and gave us tips on how to explore Hanoi.
            Reviewed June 02, 2018
            6.0
            Thi from Vietnam
            Couple
            Triple with View
            Stayed 2 nights in April 2018
            Not value for money”
            old, not clean as picture
            Reviewed April 29, 2018
            7.2
            Very good
            Angela from Canada
            Family with young children
            Family - 2 King Beds
            Stayed 2 nights in January 2018
            Decent ”
            Was pretty good value for the money.
            Reviewed January 24, 2018
            6.8
            Good
            Quoc from Vietnam
            Group
            Triple with View
            Stayed 1 night in April 2017
            Not so good”
            Ok
            Reviewed January 22, 2018
            6.0
            kah from Malaysia
            Group
            Family - 2 King Beds
            Stayed 1 night in December 2017
            Disappointed ”
            Room is not as what showing in the picture. Smelly toilet probably due to the drain. Room is too dark. Light bulb of 5 but 3 were down. The bell boy keep asking for tips. Front desk staff is also not friendly. Will not return
            Reviewed December 27, 2017
            8.0
            Excellent
            Jagdish from India
            Business traveler
            Superior With Window
            Stayed 1 night in September 2017
            MY STAY AT CRYSTAL HOTEL HANOI”
            I WILL NOT STAY IN THIS HOTEL AGAIN. THIS IS NOT A HOTEL WHICH IS OF MY TASTE
            Reviewed December 11, 2017
            4.4
            Bryan from United States
            Group
            Superior With Window
            Stayed 3 nights in November 2017
            Outdated Pictures and Rude Staff”
            I had an awful experience at this hotel. First, the pictures are very old and do not represent the rooms or the lobby area. Second, the bathroom sewer had noxious smells that permeated my entire room, and the bathroom shower did not have a curtain or glass structure to prevent water from getting all over the floor. Third, the internet was weak and intermittent, preventing me from doing work stably. Fourth, they served the same breakfast every day, so if you're there for more than two days, it gets old fast! Finally, the staff were very rude, and talked down to customers who were upset when 1) their rooms were given away to other patrons willing to pay more; and 2) when my friends and I complained about our rooms.
            Reviewed December 02, 2017
            3.2
            Jason from United States
            Group
            Deluxe with View
            Stayed 1 night in November 2017
            Poor experience ”
            The hotel is nothing like the photos. The rooms have broken items. The bathroom was moldy, the hot water did not work, and lights didn't work. The room stank from from the smell of sewer coming through the drain. The wifi is bad and the staff were rude. The room was really loud from street noise. The experience was not pleasant at all.
            Reviewed November 30, 2017
            4.4
            Jason from United States
            Couple
            Deluxe with View
            Stayed 3 nights in November 2017
            Not very good”
            The pictures are not accurate. The staff is rude. The rooms are old and falling apart. WiFi is inconsistent and often doesn't work at all. The location is good though. I do not recommend this place. There are better places for the price.
            Reviewed November 30, 2017
            5.2
            CHAMIRA from Canada
            Couple
            Superior With Window
            Stayed 1 night in November 2017
            Only good thing about this place is the Breakfast Buffet”
            They didn't have the room I book from Agoda to start with, Rooms are looking very old, specially the toilet is unpleasant and old looking. Rooms feel stuffy, pictures on the website are completely wrong, hotel don't look anything like the pictures on the website, specially the rooms. I will never stay in this hotel again nor will recommend to anyone, they are much better options around for the price you would pay here.
            Reviewed November 28, 2017
            5.2
            TUAN from United States
            Solo traveler
            Superior With Window
            Stayed 1 night in November 2017
            Old musty”
            The room is old. Mattress has springs poking at you. Bathroom was old and moldy.
            Reviewed November 22, 2017
            10.0
            Exceptional
            Nawfal from Philippines
            Group
            Family - 2 King Beds
            Stayed 1 night in October 2017
            The best ”
            I can tell you is the best hotel In Hanoi very nice staff
            Reviewed October 16, 2017
            9.2
            Exceptional
            Nawfal from Philippines
            Couple
            Family - 2 King Beds
            Stayed 1 night in October 2017
            Nice ”
            This hotel is really located in the heart of Hanoi city the staff is so helpful exactly the guy in the tours is very well educated and he will help on everything...
            Reviewed October 15, 2017
            6.0
            Thi from Vietnam
            Solo traveler
            Superior With Window
            Stayed 3 nights in September 2017
            Above average”
            Not too good
            Reviewed September 26, 2017
            4.4
            NANRAPAT from Thailand
            Group
            Family - 2 King Beds
            Stayed 1 night in September 2017
            Bad experience at Crystal Hanoi Hotel”
            I decided to reserved Crystal Hanoi hotel because it's good location near the downtown of old quarter. The hotel looks in the picture is comfortable and clean. I book family room with city view but when I open the door I saw a fan OMG why they put it in the room. It means air-con does not work or it is not cold. I open the air-con for 2 minutes it does not have a wind. I feel bad with this problem and the floor is very sticky. I went down to the reception and told her to fix the air-con. She sent a man [he is very nice even through he can speak quite English and good manner] to fix it. I waited for 5 minutes it does not work and I went to reception again. I saw her using mobile phone at the first floor does not stay at the counter. I told her it does not work what happened? and she sent other gay to fix. The other gay came to room and said wait fir 5 minutes it get cold and opened the fa n to made the room got cool. I do not believe this is the way to solve the problem. I went down again and can not find she again I saw her at the dinning room eating dinner. I told her I want to changed room. She said do not have family room and took me to the triple room. I went to that room and checked air-con first. I was better than the last room. The first man with good manner he went to my new room and he tried to communicate with me to changed the room to the first floor because that room air-con is better than this room. I changed room for the last time. Thank you for your kindness. There is no free bottle of water with free service normally every hotel has this service. You should think about this. I have to go out and buy water from mini mart near lake. This hotel look outside is good but when I came in the room I am not OK. You should have to renovate and practice your staff to know about the manner of service.
            Reviewed September 20, 2017
            6.0
            Quyen from United States
            Family with teens
            Triple with View
            Stayed 4 nights in September 2017
            Above average”
            Pro: Location. Good phở (noodle). Cons: hotel is old, dirty. Shower has no curtain even we paid for the room shower has glass door. Bed is hard like rock! Feel the spring poking is the entire night! Room advertised "with view" but there was no view! Called to requested to change room, still no view. Room with stained shower room leak on the floor and the shrink is clothed! Have to brush our teeth on the bath tube instead of the shrink (gross!). The same breakfast everyday (sick of it after 4 days straight!). Breakfast start at 6:30 but not all the main course ready until 7:00! Will not ever return! Wifi not working! Staffs is very polite and friendly! Love them!
            Reviewed September 10, 2017
            9.6
            Exceptional
            Ninx from Malaysia
            Group
            Family - 2 King Beds
            Stayed 3 nights in March 2017
            Exceptional”
            The hotel location is strategic. Convenient to get food and also not far from the tourism spot. The breakfast is delicious. The front desk staff are very friendly and helpful
            Reviewed July 23, 2017
            8.8
            Excellent
            LINA from Indonesia
            Group
            Family - 2 King Beds
            Stayed 2 nights in June 2017
            Excellent”
            nice room.. thanks :)
            Reviewed July 06, 2017
            7.2
            Very good
            Chaivaree from Thailand
            Couple
            Triple with View
            Stayed 1 night in March 2017
            Good location ”
            Disappointed with the bathroom, water dripping from ceilings in different areas.
            Reviewed March 24, 2017
            12345
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