Hotel Grand Chancellor Palm Cove
Hotel Grand Chancellor Palm Cove
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Standard Room - Bed Hotel Grand Chancellor Palm Cove
Standard Room - Bed
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Interior view Hotel Grand Chancellor Palm Cove
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Kid’s club Hotel Grand Chancellor Palm Cove
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Excellent
Location
8.0
See all 30 photos Hotel Grand Chancellor Palm Cove
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What guests are saying:
Loved it! Would suggest bar by pool is open for coffee in morning.
Lisa from Australia
Family with teens
Was a great place to stay was very comfortable for my husband and his wheelchair we will be back for sure. The staff were very helpful and friendly.
lorna from Australia
Couple
very pleasant stay in a very nice hotel friendly staff
Milan from Hungary
Couple
good... we loved the hotel everything.. great value, fast check in and out serve, close access to pool
yoonjin from Australia
Couple

Hotel Grand Chancellor Palm Cove

Excellent location
What's nearby?
Very good
From 107 reviewsSee what guests said
7.7
/
10
Very good value for money
7.9
Recommended by 82% of guests
Value for money7.9
Distance to city center25. Km
Location rating8.0
Nearest airportCairns International Airport (CNS)
Distance to airport17.7 km
  • Airport transfer

  • Air conditioning

  • Currency exchange

  • Daily housekeeping

Room choices
2 Bedroom Superior
2 Bedroom Superior
...
  • Room size: 80 m²/861 ft²
  • Garden view
  • 2 king beds or 2 super king...
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Superior Suite
Superior Suite
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 single bed & 1 king bed o...
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Standard Room
Standard Room
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 single bed & 2 double bed...
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Superior Room
Superior Room
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 single bed & 2 single bed...
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Standard Suite
Standard Suite
...
  • Room size: 60 m²/646 ft²
  • Garden view
  • 1 single bed & 1 king bed o...
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Standard Triple
Standard Triple
...
  • Bathtub
  • 1 single bed & 1 sofa bed
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Superior Room (2 Double Beds)
Superior Room (2 Double Beds)
...
  • Non-smoking
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2 Bedroom Superior Apartment
2 Bedroom Superior Apartment
...
  • Non-smoking
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Superior Suite - 2 Rooms
Superior Suite - 2 Rooms
...
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    Double Executive
    Double Executive
    ...
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      More about Hotel Grand Chancellor Palm Cove

      More about Hotel Grand Chancellor Palm Cove

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (107)Booking.com Reviews (564)
      7.7
      /
      10
      Cleanliness7.5
      Facilities7.7
      Location8.0
      Room comfort and quality7.4
      Service7.9
      Value for money7.9
      Provided by verified guests of Agoda
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      Showing 82 verified guest comments
      12345
      8.8
      Excellent
      Sonia from Australia
      Family with young children
      Standard Room
      Stayed 3 nights in October 2018
      Great value for families”
      We had an enjoyable family stay of 4 nights in a double room. However rooms do require an update. Rooms were clean which is important. The hotel is rated 4 star in my opinion it should be 3.5
      Reviewed October 05, 2018
      10.0
      Exceptional
      stephen from New Zealand
      Couple
      Superior Suite
      Stayed 4 nights in September 2018
      kiwis”
      An adjustment on check in, Manager went the extra mile, Many thanks from us ,we enjoyed the stay,.
      Reviewed September 29, 2018
      10.0
      Exceptional
      Mali
      Couple
      Standard Room
      Stayed 1 night in September 2018
      We loved this place.”
      We loved this place.
      Reviewed September 10, 2018
      9.6
      Exceptional
      Stephanie from Australia
      Solo traveler
      Standard Room
      Stayed 5 nights in August 2018
      Exceptional”
      I had a very comfortable stay at this friendly hotel. The staff were welcoming and the pool facilities were perfect for relaxing during the afternoon. Although it is not directly on the esplanade, it is a pleasant, easy stroll to the beach through the tropical gardens. Great value
      Reviewed September 03, 2018
      5.6
      craig from Australia
      Business traveler
      Standard Room
      Stayed 1 night in July 2018
      Very old hotel ”
      Sorry to say but both my wife and I were pretty unwell when we left the hotel, the room was stinking of the smell of sodium hydrochloride ( bleach ) obviously they clean everything with this cheap cleaner, we both had burned eyes , nose and throats You could easily use a less toxic sanitizer to clean the place guys We wouldnt re-book, nice area but the hotel is very worn and the stench of bleach made it a very unpleasant stay .. on the upside, better it was sanitized but its not a chicken processing plant guys its a resort and sleeping quarters...
      Reviewed August 03, 2018
      Dear Craig, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the cleaning chemical that we use in our rooms. I have discussed your feedback with our Executive Housekeeper and I can confirm that we use a green bleach in our rooms however we will investigate further as to the smell our cleaning chemical gives off. We are dedicated to continually improving our service, so your feedback is greatly appreciated. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Marsha Franklin, Hotel Manager
      Responded August 06, 2018
      Hotel Grand Chancellor Palm Cove
      4.8
      Karen from Australia
      Family with young children
      Standard Room
      Stayed 2 nights in July 2018
      Not bad but cold pool”
      Not bad. Rooms a bit dark and dated. Pools not heated so was cold even when warm outside. Apart from this good to relax, good deal for food, breakfast was wuite good.
      Reviewed July 21, 2018
      8.4
      Excellent
      Chris from Australia
      Couple
      Superior Room
      Stayed 4 nights in July 2018
      The property is a little tired however quite comfortable. The grounds were kept in fantastic condit”
      Close to shops, restaurants and the beach.
      Reviewed July 12, 2018
      10.0
      Exceptional
      Kahlea from Australia
      Couple
      Standard Suite
      Stayed 1 night in June 2018
      Loved our stay”
      Only stayed for 1 night passing through but wished we had stayed longer. Lovely spacious room. Nice pool area
      Reviewed June 13, 2018
      8.4
      Excellent
      Christine from Australia
      Couple
      Standard Room
      Stayed 2 nights in April 2018
      Loved our stay”
      Loved the pool,fridge in room, no mini bar which was good as it gave us more room 2 put our things in the fridge. Bed comfy, bath tub. Thanks 4 a great stay
      Reviewed April 30, 2018
      6.4
      Good
      Chris from Australia
      Family with young children
      Standard Room
      Stayed 3 nights in April 2018
      Everything was nice but the room did not match the description. ”
      The pool and path to beach was awesome. The buffet breakfast was amaizing. The room had no food prep. facilities which left a sour taste in our mouth. I though it was a bit ordinary to be cutting an orange with a teaspoon handle and the description said, “Kitchenette”. Life is not about tricking people into spending $$$.
      Reviewed April 11, 2018
      5.6
      Thomas from South Africa
      Couple
      Standard Room
      Stayed 1 night in January 2018
      Deposit”
      We were told at check in that the damage deposit will be refunded immediately after check-out directly into the credit card used for payment. We were staying there 6 January 2018 and still did not receive the deposit back. When asking via e-mail on 9 January 2018, all kind of bank information were requested and explanations of clearing of monies etc. There was no problem with clearing of monies when they debited the card for accommodation and deposit.
      Reviewed January 31, 2018
      10.0
      Exceptional
      amanda from Australia
      Solo traveler
      Superior Room
      Stayed 3 nights in September 2017
      Exceptional”
      Hotel is well situated and the breakfast is good. Definitely would stay again. I left my i phone charger and returned to collect it. Excellent front office service.
      Reviewed October 04, 2017
      Dear Amanda, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
      Responded October 06, 2017
      Hotel Grand Chancellor Palm Cove
      10.0
      Exceptional
      YU from Malaysia
      Family with young children
      Standard Suite
      Stayed 1 night in September 2017
      Spacious, quiet , clea and comfortable room”
      We love everything there, the room was very spacious, clean and good breakfast Only Complaint - the mattress was too soft. I slept on the floor.
      Reviewed September 24, 2017
      Dear YU, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our rooms spacious and liked our breakfast. I am sorry the mattress was too soft for you, next time please be sure to let us know and we could place a harder one in the room for you. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
      Responded September 29, 2017
      Hotel Grand Chancellor Palm Cove
      2.0
      Lisa from Australia
      Solo traveler
      Standard Room
      Stayed 1 night in September 2017
      Acceptable”
      Absolutely awful, very disappointed.
      Reviewed September 11, 2017
      10.0
      Exceptional
      Edward from United Kingdom
      Couple
      Superior Room
      Stayed 1 night in August 2017
      Doesn't dissapoint”
      Local couple returning to Grand Chancellor for weekend getaway for our anniversary. Were given an upgrade from a standard double room to a one bedroom apartment on checkin. Thank you for that. Lovely spacious apartment with cooking facilities, proper dining table and chairs, lounge with couch and tv. Separate bedroom with two king singles put together to make king bed. Nicely decorated. Bathroom had shower over the bathtub. Quiet room at back of hotel. Hotel has a path that leads down to the foreshore carpark at the Palm Cove jetty. Only takes a couple of minutes. Nice pool and well kept tropical gardens. Breakfast was buffet... all the usual offerings available. Good coffee.
      Reviewed August 28, 2017
      7.6
      Very good
      Paul from Australia
      Business traveler
      Standard Room
      Stayed 1 night in August 2017
      Short stay”
      Location is great - near beach, mountains, city, access to Tablelands and Daintree Room comfortable No decent tea in room - only Earl Grey and herbal teas, and four little milks - hopeless! One mug for two people, and no cups Breakfast possibly the worst spread of any two star hotel we have ever seen - and this is supposed to be an elite tourist Mecca! The Brisbane Grand Chancellor is far far better. Poor selection of cereals, fruit (only two fresh melons and three canned fruits- with the marvellous local fruit available!?), very limited hot breakfast - only poached eggs and cold hard boiled! Cups in dining room with no saucers No mugs Really MOST disappointing Especially for a weekend top tourist destination with supposed four stars
      Reviewed August 06, 2017
      8.8
      Excellent
      Edward from United Kingdom
      Family with teens
      Standard Room
      Stayed 1 night in July 2017
      good value for money”
      My adult daughter and I stayed on 19th July 2017 in room 526 for a mini getaway. We managed to get a very good deal on Agoda for a booking the same day as we were to stay. On check in we were fortunate enough to be given an upgrade to a very good room on the ground floor, facing the waterfall in the centre of the main swimming pool. We were expecting a garden view room at the back of the hotel and were very pleasantly surprised and appreciative of the upgrade. The room was quite large and had 2 double beds. The furniture seemed a little dated, but will probably see a few more years service before it is replaced. The room had a comfortable sofa, large coffee table and kitchenette. It had a bar fridge, electric jug and coffee and tea making facilities. However, there were no plates, knives and forks etc. There may have had more facilities in the kitchenette when the hotel was owned by Novotel. Housekeeping brought us cutlery and crockery and napkins quite quickly after a phone call to reception. It didn't seem to be any trouble to them to do so on request. Beds were comfortable. Bathroom clean. All the linen was in good condition and not discoloured. From our room, access to the beach was via a pathway through the back of the hotel, along a well maintained boardwalk through rainforest. The signposted path came out at the back of the carpark near the jetty. Easy couple of minutes walk. Alternative beach access is by the main road about a 10 minute walk maybe. We took advantage of the two for one deal for the buffet breakfast costing $25 the following morning. The buffet choices were quite satisfactory and everything seemed tasty and fresh. The food was replenished as needed. Sausages, eggs, bacon, poached and boiled eggs, baked beans, fried rice, a selection of cold meats and cheeses, fresh and canned fruit, 2 yoghurts, bircher muesli, several cereals, pastries and toast. A couple of choices of fruit juice, coffee and 4 different types of tea. The ga
      Reviewed July 21, 2017
      Dear Edward, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay. We look forward to welcoming you back on your next visit to Palm Cove. Kind regards, Marsha Franklin, Hotel Manager
      Responded July 24, 2017
      Hotel Grand Chancellor Palm Cove
      7.2
      Very good
      matthew from Australia
      Couple
      Standard Room
      Stayed 3 nights in May 2017
      not bad...”
      First room shower pressure was zero. They upgraded us the next day. Difficult if not impossible to shut off aircon. 10 mins walk from town. Not bad for price
      Reviewed May 27, 2017
      10.0
      Exceptional
      Andrea from Australia
      Family with young children
      Standard Room
      Stayed 2 nights in April 2017
      Excellent four star family resort”
      Excellent four star family resort, great value, perfect location. Rooms clean and fresh, a little dated but comfortable. We were two adults and one toddler in Standard room and it was perfect for us. Breakfast was excellent on first day, although second day staff were running around like headless chooks, most of food had run out (at 8am), no spoons, no napkins. I don't mind stirring my coffee with a knife but I could hear a number of other guests getting very frustrated. Had a couple of really good cocktails and delicious snacks from the bar, bar staff friendly and efficient. Toddler loved the crocodile water slide. Overall had a fabulous stay at the hotel and would return.
      Reviewed April 21, 2017
      8.0
      Excellent
      Selina from Australia
      Family with young children
      Superior Room
      Stayed 1 night in July 2016
      fabulous ”
      title says it all..was the best hotel i found in and around cairns great value 4 $ & felt 5*
      Reviewed February 16, 2017
      12345
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