ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel
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1 Double Bed Standard - Bed ibis Surabaya City Center Hotel
1 Double Bed Standard - Bed
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Lobby ibis Surabaya City Center Hotel
Lobby
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Lobby ibis Surabaya City Center Hotel
Lobby
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Interior view ibis Surabaya City Center Hotel
Interior view
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Excellent
Location
8.4
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ibis Surabaya City Center Hotel

Excellent location
Stay in the heart of Surabaya
Have a question for ibis Surabaya City Center Hotel?
Very good
From 319 reviewsSee what guests said
7.8
Recommended by 90% of guests
Value for money7.8
Distance to city center4.4 km
Location rating8.4
Nearest airportJuanda International Airport (SUB)
Distance to airport13.5 km
Has restaurantYes
  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms

  • Air conditioning

Room choices
7.7
Very good
Room comfort & quality
Twin Room
Twin Room
...
  • City view
  • 20 m²/215 ft²
  • 2 single beds
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1 Double Bed Standard
1 Double Bed Standard
...
  • City view
  • 17 m²/183 ft²
  • 1 double bed
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Standard room with 1 Double Bed.
Standard room with 1 Double Bed.
...
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    TWIN STANDARD - HALF BOARD
    TWIN STANDARD - HALF BOARD
    ...
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      Standard 2 Single Beds
      Standard 2 Single Beds
      ...
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        Room Standard
        Room Standard
        ...
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          DOUBLE STANDARD - HALF BOARD
          DOUBLE STANDARD - HALF BOARD
          ...
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            TWIN STANDARD - FULL BOARD
            TWIN STANDARD - FULL BOARD
            ...
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              DOUBLE STANDARD - ROOM ONLY
              DOUBLE STANDARD - ROOM ONLY
              ...
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                Standard Room
                Standard Room
                ...
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                  More about ibis Surabaya City Center Hotel

                  More about ibis Surabaya City Center Hotel

                  An overview

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                  Nearest essentials

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  What they offer

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                  What's nearby

                  Distances shown are straight-line distances on the map. Actual travel distances may vary.
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                  Guest policies

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                  Some helpful facts

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                  Real reviews from real guests

                  Agoda Reviews (319)Booking.com Reviews (179)
                  7.8
                  Very good
                  Read reviews from:
                  Cleanliness8.0
                  Facilities7.2
                  Location8.4
                  Room comfort and quality7.7
                  Service7.8
                  Value for money7.8
                  Provided by verified guests of Agoda
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                  Room type
                  1 Double Bed Standard
                  Twin Room
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                  Showing 197 verified guest comments
                  12345
                  9.6
                  Exceptional
                  Heru from Indonesia
                  Solo traveler
                  1 Double Bed Standard
                  Stayed 3 nights in April 2018
                  Exceptional”
                  prime location
                  Reviewed July 16, 2018
                  8.0
                  Excellent
                  Meiyi from Indonesia
                  Family with teens
                  1 Double Bed Standard
                  Stayed 1 night in June 2018
                  good”
                  lokasi bgs gampang dicari. parkiran lumayan ealaupun tdk terlalu besar. kebersihan bgs std ibis
                  Reviewed June 27, 2018
                  Ibu Meiyi yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Surabaya City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  7.2
                  Very good
                  larry from Indonesia
                  Family with young children
                  1 Double Bed Standard
                  Stayed 2 nights in May 2018
                  Very good”
                  This Ibis hotel has a good location, excellent staff and the breakfast is very good. However there are no facilities for children, no evening entertainment area and no swimming pool, which all detracts from the stay experience. We also found the room shower soap dispensernot fit for purpose.
                  Reviewed May 14, 2018
                  Dear Mr. Larry, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  5.2
                  Ika from Malaysia
                  Group
                  Twin Room
                  Stayed 4 nights in May 2018
                  Very bad service”
                  No friendly at all ..they cheated my money..
                  Reviewed May 08, 2018
                  Dear Ika, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the issue, kindly need your help to provide us information how this thing happen. Please contact us to clear this matter. Thank you and we look forward to hear from you soon. Sincerely, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  8.8
                  Excellent
                  Angela from Indonesia
                  Business traveler
                  1 Double Bed Standard
                  Stayed 2 nights in April 2018
                  Please attention for cleaning room , because its smell of smoking.I am request for no smoking room.”
                  Please give more delicious food for the breakfast.And attention for the NO smoking room, because the request for no smoking room, but I got the room was smell of smoke.
                  Reviewed April 12, 2018
                  9.2
                  Exceptional
                  Angela from Indonesia
                  Business traveler
                  Twin Room
                  Stayed 2 nights in April 2018
                  Not bad, but i am disappointed with my request for no smoking room, i got the room was smell of smok”
                  Please more carefully with smoking room...that" s not good for us.So I hope more give no smoking room for this hotel.
                  Reviewed April 12, 2018
                  Dear Ms. Angela, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  7.6
                  Very good
                  TARIDA from Indonesia
                  Business traveler
                  1 Double Bed Standard
                  Stayed 1 night in October 2017
                  Standar”
                  Dekat dengan Tunjungan Plaza, namun kamar sangat minimalis
                  Reviewed March 20, 2018
                  9.2
                  Exceptional
                  Rizki from Indonesia
                  Business traveler
                  1 Double Bed Standard
                  Stayed 2 nights in March 2018
                  Good hotel”
                  Stayed 2 nights, and it was a good experience! Everything was good!
                  Reviewed March 17, 2018
                  6.8
                  Good
                  Felix from Indonesia
                  Couple
                  1 Double Bed Standard
                  Stayed 1 night in August 2017
                  central surabaya city”
                  normally like ibis style hotel in other city,but this hotel is good location, opposite of gramedia expo, beside Hotel Bumi and near to Plaza Tunjungan
                  Reviewed March 07, 2018
                  Dear Mr. Felix, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  8.8
                  Excellent
                  Eddie from Singapore
                  Couple
                  Twin Room
                  Stayed 4 nights in August 2017
                  Excellent”
                  wherever Ibis hotel in, always my prefer choice of travel accommodation. This location and room are beyond my satisfaction. Good !
                  Reviewed February 06, 2018
                  Dear Mr. Eddie, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  8.0
                  Excellent
                  fera from Indonesia
                  Business traveler
                  Twin Room
                  Stayed 2 nights in October 2017
                  Very good”
                  nice hotel and near to everywhre
                  Reviewed January 16, 2018
                  Dear Mrs. Fera, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  8.0
                  Excellent
                  Teck from Malaysia
                  Business traveler
                  1 Double Bed Standard
                  Stayed 3 nights in December 2017
                  Good Location, Good Services”
                  Good Place to stay , peaceful , cleanness, convenience.
                  Reviewed January 02, 2018
                  Dear Mr. Teck, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
                  Show more
                  ibis Surabaya City Center Hotel
                  10.0
                  Exceptional
                  Ho from Malaysia
                  Couple
                  1 Double Bed Standard
                  Stayed 2 nights in December 2017
                  Excellent location and very clean ”
                  Excellent location and very clean
                  Reviewed December 28, 2017
                  Dear Mr. Ho, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
                  Show more
                  ibis Surabaya City Center Hotel
                  10.0
                  Exceptional
                  stephan from France
                  Group
                  1 Double Bed Standard
                  Stayed 3 nights in December 2017
                  Good hotel with good location ”
                  Well Place Hotel, clean and good food. The hotel has a bar as well. Staffs is well trained
                  Reviewed December 25, 2017
                  Dear Mr. Stephan, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
                  Show more
                  ibis Surabaya City Center Hotel
                  9.2
                  Exceptional
                  Abi from Indonesia
                  Business traveler
                  1 Double Bed Standard
                  Stayed 1 night in September 2017
                  good”
                  Great Location, nice staff, reasonable price.
                  Reviewed December 07, 2017
                  Dear Mr. Abi, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
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                  ibis Surabaya City Center Hotel
                  7.2
                  Very good
                  Olliviana from Indonesia
                  Solo traveler
                  Twin Room
                  Stayed 1 night in November 2017
                  Very good”
                  Inside bath room. No more face towel.
                  Reviewed November 11, 2017
                  Dear Mrs. Olliviana, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager
                  Show more
                  ibis Surabaya City Center Hotel
                  7.2
                  Very good
                  William from Singapore
                  Business traveler
                  1 Double Bed Standard
                  Stayed 2 nights in October 2017
                  bed cover smell”
                  Pls improve your house keeping system for cleaning bed cover.
                  Reviewed October 23, 2017
                  Dear Mr. William, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro General Manager
                  Show more
                  ibis Surabaya City Center Hotel
                  9.2
                  Exceptional
                  boedi from Indonesia
                  Business traveler
                  1 Double Bed Standard
                  Stayed 8 nights in September 2017
                  good location, comfort.”
                  enjoy staying at Ibis city center
                  Reviewed October 01, 2017
                  Dear Mr. Boedi, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro General Manager
                  Show more
                  ibis Surabaya City Center Hotel
                  8.4
                  Excellent
                  wang from Malaysia
                  Business traveler
                  1 Double Bed Standard
                  Stayed 1 night in August 2017
                  good”
                  good
                  Reviewed September 25, 2017
                  Dear Mr. Wang, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro General Manager
                  Show more
                  ibis Surabaya City Center Hotel
                  7.2
                  Very good
                  William from Singapore
                  Business traveler
                  1 Double Bed Standard
                  Stayed 2 nights in September 2017
                  Very good”
                  Toilet must clean again.....overall good
                  Reviewed September 17, 2017
                  Dear Mr. William, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro General Manager
                  Show more
                  ibis Surabaya City Center Hotel
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