Mardale Hotel
Mardale Hotel
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Standard Room - Guestroom Mardale Hotel
Standard Room - Guestroom
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Lobby Mardale Hotel
Lobby
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Lobby Mardale Hotel
Lobby
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Fitness center Mardale Hotel
Fitness center
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Very good
Location
7.6
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Mardale Hotel

Very good location
Have a question for Mardale Hotel?
Good
From 55 reviewsSee what guests said
6.5
Value for money6.7
Distance to city center15.9 km
Location rating7.6
Has restaurantYes
  • Airport transfer

  • Air conditioning

  • Room service [24-hour]

  • Fitness center

Room choices
De luxe Room
De luxe Room
...
  • City view
  • 20 m²/215 ft²
  • 2 queen beds
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De Luxe Superior
De Luxe Superior
...
  • City view
  • 20 m²/215 ft²
  • 2 queen beds
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Superior Room - Balcony
Superior Room - Balcony
...
  • City view
  • 18 m²/194 ft²
  • 1 queen bed
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Standard Room
Standard Room
...
  • City view
  • 18 m²/194 ft²
  • 1 queen bed
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Executive Suite
Executive Suite
...
  • City view
  • 18 m²/194 ft²
  • 2 queen beds
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Mardale Suite
Mardale Suite
...
  • 18 m²/194 ft²
  • Non-smoking
  • 2 queen beds
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Family Room for 7
Family Room for 7
...
  • 25 m²/269 ft²
  • Non-smoking
  • 1 single bed and 3 queen be...
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Family Room for 10
Family Room for 10
...
  • 20 m²/215 ft²
  • Non-smoking
  • 3 queen beds
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Junior Suite
Junior Suite
...
  • 18 m²/194 ft²
  • Non-smoking
  • 2 queen beds
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Real reviews from real guests

Agoda Reviews (55)
Cleanliness6.0
Facilities5.3
Location7.6
Room comfort and quality6.2
Service6.7
Value for money6.7
Provided by verified guests of Agoda
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Showing 54 verified guest comments
123
8.4
Excellent
Jason from Philippines
Solo traveler
Standard Room
Stayed 1 night in February 2016
Stay”
Great location but the buffet breakfast should have more choices same as the pack breakfast.
Reviewed February 12, 2017
5.6
Clark from Philippines
Solo traveler
Junior Suite
Stayed 3 nights in July 2016
Ok”
Ok
Reviewed September 13, 2016
5.6
Clark from Philippines
Business traveler
Junior Suite
Stayed 3 nights in July 2016
Ok”
Ok
Reviewed September 13, 2016
4.0
Edward from Philippines
Business traveler
De Luxe Superior
Stayed 1 night in August 2016
Poor Grading”
They had no manager. When they arrived they said they had no internet and my Agoda paid reservation cannot be accessed since they had no internet. No free mineral water.
Reviewed August 27, 2016
8.0
Excellent
Leonard from Philippines
Business traveler
De Luxe Superior
Stayed 1 night in August 2016
Showered to trickling water”
The reason i did not give Mardale a higher score is because there was a smell that although was not bad, it was unpleasant - in my room and the water pressure on the 6th floor was practically non existent. I showered to a trickle of water-
Reviewed August 25, 2016
8.0
Excellent
ELIOT from United Kingdom
Family with teens
Executive Suite
Stayed 9 nights in July 2016
Clean centrally located Hotel”
Stayed several times in the Mardale Hotel and as always lovely Clean Hotel and friendly staff, centrally located and 20 minutes from the hotel.
Reviewed August 06, 2016
6.8
Good
Kimberly from Philippines
Group
De Luxe Superior
Stayed 2 nights in May 2016
great!”
very nice and comfortable.
Reviewed June 01, 2016
4.4
Denis from Australia
Solo traveler
Standard Room
Stayed 2 nights in April 2016
Disapointing”
This hotel has to be in one of the worst locations in manila, socially, economically, business, it was noisy. I would not stay again
Reviewed May 04, 2016
6.0
Sheila from Philippines
Family with teens
Family Room for 7
Stayed 3 nights in April 2016
Disapponting Experience”
I have travelled to many places from Times Square in New york to Shanghai and even domestically. In these numerous travels, i was able to stay in both 5-star hotels and budget hotels. What is disappointing in our 3-day stay in Mardale are the ff: 1. Standard services are lacking: - no rags in the toilet that may result to slippage. We still need to request it daily. - hot and cold shower is not working and my kids were shivering right after every bath - no light in the mirror area 2. The hotel lacks appropriate repairs and maintenance. - doorknob of toilet is not working. Hence, we just ask the key to be left in the knob. - the TV was initially not working but was eventually fixed. 3. Pest infestation - presence of cockroaches
Reviewed April 28, 2016
5.2
maria from Philippines
Group
Standard Room
Stayed 1 night in April 2016
Disappointed”
Im very disappointed. I booked 3 rooms pero noong dumating kami doon isa lang available. Binigyan kami ng ibang room pero nag add pa kami without prior notice. Nalaman nlng namin na may babayaran pa kami upon checkout. Hindi sinabi sa amin nga in-nupgrade nila ang room na nabooked namin.
Reviewed April 18, 2016
8.8
Excellent
Anamarie from Philippines
Family with young children
Family Room for 7
Stayed 1 night in April 2016
mardale hotel..worth d stay.worth d trip.”
Worth the stay...staffs were accomodating..rooms r good esp.there family room for 10..will try mardale suite nxt time around..
Reviewed April 17, 2016
3.3
Chris from United Kingdom
Couple
Standard Room
Stayed 12 nights in December 2015
Disappointed ”
Not good,was promised wifi but none available checked out within 4hrs...Staff not bothered about about us leaving,,waiting for refund from agodo
Reviewed January 03, 2016
3.0
Ben from Philippines
Couple
Standard Room
Stayed 2 nights in November 2015
ONE OF THE WORST HOTELS WE HAVE STAYED IN”
a VERY SLOPPY HOTEL. No face towels provided, no hand towels, no glasses provided; we didn't get what I asked online, for an extra bed, and uppermost floor. A simple item as an extra pillow, and we were going to be charged pP50.00. The room was never fixed and tidied up while we were gone. No chairs in the room. No wifi in the rooms. The hot shower faucets so hard to operate. just the worst!!
Reviewed December 04, 2015
7.0
Very good
Edsel from Philippines
Solo traveler
Standard Room
Stayed 1 night in November 2015
A decent hotel. Nothing special.”
Comfort, Location, Value for money
I only stayed a night for transit. I didn't expect much. It's decent for an overnight stay.
Reviewed November 23, 2015
7.3
Very good
Jason from Philippines
Family with young children
Standard Room
Stayed 3 nights in November 2015
jason”
non
Rooms old and in need of maintance, and had cockroches, no wi-fi in eooms and lobby is to hot to staying for more that a few mintues.
Reviewed November 16, 2015
2.7
Craig from United States
Family with teens
Family Room for 7
Stayed 11 nights in November 2015
Our 10 day nightmare at the Mardale.”
The head of housekeeping was very nice and professional, once we met her our room was cleaned properly and we didn't have to ask for towels. James from the restaurant was very polite.
Your information on this hotel is erroneous. This hotel is NOT new. They made some changes to the outer facing facade which makes it look nice from the street. Once you enter the building it is more than apparent that it is more than 20 years old. Please delis the "Family Rooms". The title implies a room big enough for 7 or 10 people but in reality all the rooms are the same size. Initially we had the for 7 room which they stripped everything out and it was literally wall to wall beds. There was absolutely no room for 7 peoples' baggage and the best part is no HOT water. When I complained about the lack of hot water, the front desk said they would have housekeeping check the heating unit in the shower. There was a hole in the wall where the heating unit might have been attached, after arriving to the room the housekeeping informed me that the water in the hotel was heated by "Solar panels" on the roof and we would have to wait until the next day as we checked in after dark. I have solar water on my house, it provides hot water during the night but maybe it a hotel and someone just let their water run. Problem for them, sadly I rented more than one room. Once I saw that the rooms on the lower floors had "Heater elements", I asked if they had a family room with hot water. They said they didn't so they offered me two rooms one on the 5th and 6th floors. The heating elements in those rooms are old and would stop working after one shower. So if you don't mind no hot water while in Pagadian, this is the place although there are cheaper alternatives that offer reliable hot water as they have better maintenance. Lastly, it states that they have WiFi in all their rooms. This is not true, even though they have routers/way points on every floor but the seventh again poor maintenance prevents them from working properly. Maybe the guy who set it up quit and now works somewhere else, but they really only have WiFi in the lobby area.
Reviewed November 16, 2015
5.3
Theodemae from Philippines
Business traveler
Standard Room
Stayed 4 nights in November 2015
Geographically perfect and nothing else.”
It's in the heart of the city where everything is almost in walking distance.
The hotel have posted in the website free WIFI connection in all rooms, unfortunately when I checked-in and asked the WIFI password, the staff suddenly say "we don't have wifi connections in the room". One early morning around 5:30 am, I got this worst news I ever heard in my whole life. All of my garments I entrusted for laundry has gone and said to be stole. I called up the housekeeping to ask the laundry list they have for me to itemize my lost garments, unfortunately they could not provide any rather they showed to me their log book just stating "3 pants, 4 shirts". I was about to explode to know how incompetent the internal system of the hotel. First, they don't have controls or proper protocol set ups with their subcontractors. Second, they don't have concrete operational systems so that staffs could be guided properly how to react on certain situations. Lastly, staff have poor customer service training. Doesn't know how to project themselves properly, one of the staff even about to start reciting their policies to me during the check in, which is supposed to be a big NO NO in a hotel industry. I am not say that I will never want to stay in Mardale ever again, but as of now, I will try to avoid the hotel because of the bad experience I had with them. I am hoping that the management could do something to improved this two main criteria that they should bare to create better impressions on their clients. Building is not the basis of being a good hotel, but its how the client was accommodated, after all it's all about comfort in accommodation. They must create or enforce better procedural systems within the hotel that should reflect and must accompanied with true essence of having a better customer service. One thing, please improve the cleanliness of your rooms, drawers smells rat urine.
Reviewed November 13, 2015
2.7
Laiza from Philippines
Couple
Standard Room
Stayed 1 night in October 2015
Not good to stay! PROMISE!”
Very disappointed. Hotel staffs are not courteous. Disrespectful! We are not treated well as guest. We requested to clean up our room early in the morning, but when we arrived late night same day, the room was still messy! Towels, bedding, toiletries, etc. That stay was disgusting! I will not recommend this hotel to my friends, coworker, etc. 😤😤😤👎🏼👎🏼👎🏼👎🏼👎🏼
Reviewed October 09, 2015
5.0
Florencio from United States
Couple
Standard Room
Stayed 11 nights in August 2015
designatedagoda room”
too small, very uncomfortable . worst room, full of cacroaches crawling in the room, what I did I upgraded my room to a bigger one with twin bed. so much better and paying the diffence for the duration of my stay. breakfast is no good because it is the same kind of breakfast being serve everyday. I heard other guest also complain about the breakfast.
Reviewed August 24, 2015
2.7
Idah from Australia
Family with young children
Standard Room
Stayed 3 nights in June 2015
Excellent and room comfort standard”
Affordable price ,good staff
It was good tplace to stay the hot water wasn't working properly they fixed it quickly !!!
Reviewed July 04, 2015
123
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