Pacific Express Hotel Central Market
Pacific Express Hotel Central Market
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Superior Room - Bathroom Pacific Express Hotel Central Market
Superior Room - Bathroom
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Interior view Pacific Express Hotel Central Market
Interior view
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Interior view Pacific Express Hotel Central Market
Interior view
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Swimming pool Pacific Express Hotel Central Market
Swimming pool
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Excellent
Location
8.6
See all 30 photos Pacific Express Hotel Central Market
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Pacific Express Hotel Central Market

Excellent location
Stay in the heart of Kuala Lumpur - See what's nearby
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Very good
From 1989 reviewsSee what guests said
7.8
  • 310 meters to public transportation

  • Airport transfer

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
8.3
Excellent
Room comfort & quality
Don't miss out!8 travelers are looking at this property right now | 8 travelers have booked today.
Superior Room
Superior Room
...
  • City view
  • 20 m²/215 ft²
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Standard No Window
Standard No Window
...
  • No Windows view
  • 22 m²/237 ft²
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Deluxe Double Room
Deluxe Double Room
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  • City view
  • 25 m²/269 ft²
  • 1 double bed
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Standard
Standard
...
  • Shower
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Pacific with Breakfast
Pacific with Breakfast
...
  • Shower
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Standard Room, No View (2 Twin Beds)
Standard Room, No View (2 Twin Beds)
...
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    Hao Hua Fang (Ti Qian 14Tian Yu Ding , 28%Zhe Kou )[Wu Zao ]
    Hao Hua Fang (Ti Qian 14Tian Yu Ding , 28%Zhe Kou )[Wu Zao ]
    ...
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      Room - Room Only
      Room - Room Only
      ...
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        Standard Room, No View - Non Refundable
        Standard Room, No View - Non Refundable
        ...
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          Double Standard-without Window
          Double Standard-without Window
          ...
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            More about Pacific Express Hotel Central Market

            More about Pacific Express Hotel Central Market

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What to eat nearby

            Asian cuisine
            Asian cuisine
            ARCH Cafe
            20 mAsian, Cafe, Malaysian
            Old Town White Coffee
            30 mAsian, Malaysian
            Ginger Restaurant
            120 mAsian, Malaysian, Thai
            Chinese cuisine
            Chinese cuisine
            Chinatown Heritage Cafe
            40 mChinese, International
            Hong Ngek Restaurant 風月酒家
            280 mChinese
            Madras Lane Yong Tau Foo
            300 mChinese, Street food
            Halal food
            Halal food
            Hadramawt Restaurant
            340 mHalal, Middle Eastern
            Vinni Jeyaa Banana Leaf Curry House
            410 mHalal, Indian, Vegan
            Restoran Jai Hind
            480 mHalal, Indian, Vegetarian

            What they offer

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Guest policies

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            Some helpful facts

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            Announcements

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            Real reviews from real guests

            Agoda Reviews (1989)Booking.com Reviews (2746)
            7.8
            Very good
            Read reviews from:
            Cleanliness7.6
            Facilities7.2
            Location8.6
            Room comfort and quality8.3
            Service7.6
            Value for money8.1
            Provided by verified guests of Agoda
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            Room type
            Standard No Window
            Superior Room
            Deluxe Double Room
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            Showing 1438 verified guest comments
            12345
            3.2
            Jacinta from Indonesia
            Couple
            Superior Room
            Stayed 4 nights in July 2018
            See above”
            See above
            Reviewed July 21, 2018
            7.2
            Very good
            Radin from Singapore
            Couple
            Superior Room
            Stayed 1 night in July 2018
            Very good”
            actually not bad the customer service and they up grade for me that good
            Reviewed July 17, 2018
            Thank you so much for your review and hope to welcome you back again soon!
            Responded July 19, 2018
            Pacific Express Hotel Central Market
            4.8
            Erica
            Couple
            Standard No Window
            Stayed 1 night in July 2018
            Awful aroma, bad breakfast...”
            Will not be staying here again. The hallway smelled like insecticide and the room smelled awful due to the massive presence of mold in bathroom. If you're a light sleeper, plan on experiencing insomnia due to at least one of the following: thin walls, bright light from the hallway shining through the bottom of the door, and/or the loud non-stop aircon. The breakfast was very bad... If you enjoy fruit for breakfast, then don't purchase the breakfast here. There were only (cut) orange slices, peels and all... yum! I had a football/soccer halftime flashback from when I was 10 years old. I digress... the hot breakfast looked like it had been sitting there for weeks. The breakfast was the perfect appetite suppressant. We just had some juicy slices, then checked out and enjoyed a decent breakfast at the airport. Luckily, we only stayed at this hotel for one night... whew!
            Reviewed July 16, 2018
            Thanks for taking the time to leave feedback. Thanks to your comments, we’ve made the effort to fix the problem you mentioned on the room. In regards to breakfast, we have brief the restaurant vendor to improve further on the quality. We sincerely hope we will be able to welcome you back.
            Responded July 19, 2018
            Pacific Express Hotel Central Market
            9.6
            Exceptional
            Linda from Myanmar
            Solo traveler
            Standard No Window
            Stayed 4 nights in August 2017
            Great location, close to market, China Town, Little India, etc. ”
            Location was great, staff were lovely, very easy place to stay close to the older area of town.
            Reviewed July 13, 2018
            9.2
            Exceptional
            Ruth from Philippines
            Couple
            Standard No Window
            Stayed 2 nights in July 2018
            Exceptional”
            We are lucky that the receptionists are also Filipino.. :)
            Reviewed July 10, 2018
            Thank you for staying with us,
            Responded July 12, 2018
            Pacific Express Hotel Central Market
            9.2
            Exceptional
            Thomas from United Kingdom
            Couple
            TWIN INNER - ROOM ONLY
            Stayed 1 night in July 2018
            Amazing rooftop pool & location, everything else was just fine.”
            This place is worth staying with just for the pool & the location. The room was slighty musty but everything worked fine & we had a quiet sleep. I loved the area this hotel was in & the staff were very helpful!
            Reviewed July 09, 2018
            Thank you so much and hope to welcome you back real soon!
            Responded July 09, 2018
            Pacific Express Hotel Central Market
            9.6
            Exceptional
            chandra
            Solo traveler
            Deluxe Double Room
            Stayed 7 nights in June 2018
            Excellent location+Free breakfast”
            Reasonable price
            Reviewed July 04, 2018
            Thank you for staying with us!
            Responded July 05, 2018
            Pacific Express Hotel Central Market
            2.0
            Ahmad from Malaysia
            Business traveler
            Superior Room
            Stayed 1 night in July 2018
            bad facilities ”
            Bad experience bad facilities bad for everything
            Reviewed July 04, 2018
            Please reach out to us directly so we may identify your concern and feedback.
            Responded July 09, 2018
            Pacific Express Hotel Central Market
            10.0
            Exceptional
            Meng from New Zealand
            Solo traveler
            Superior Room
            Stayed 2 nights in June 2018
            Exceptional”
            Brilliant. Will certainly stay here if I am in KL city again :)
            Reviewed July 01, 2018
            Thank you so much for your review!
            Responded July 02, 2018
            Pacific Express Hotel Central Market
            6.0
            yih from Malaysia
            Business traveler
            Standard No Window
            Stayed 1 night in October 2017
            location good”
            infront the hotel have a shopping mall and is far from mrt station
            Reviewed July 01, 2018
            The nearest MRT station is Pasar Seni and the entrance is just within 5 minutes walk from the hotel. There is no shopping mall infront of the hotel, are you sure you are reviewing the right property?
            Responded July 02, 2018
            Pacific Express Hotel Central Market
            7.2
            Very good
            NICHOLE from China
            Solo traveler
            DOUBLE INNER - ROOM ONLY
            Stayed 3 nights in June 2018
            Front desk service ”
            This hotel is good for those who just want a place to just rest their head, it's not very luxurious. The room has a mouldy smell, but still value for money. The front desk staff is quite slow for check out. While checking out they kept me waiting for about 20 minutes trying to sort out payments which would have already been made. Communication between the agent company and Pacific express should not affect the guests after their is already proof that money has been already paid .
            Reviewed June 30, 2018
            Please rest assured that check out experience that you encountered is not the hotel’s standards and it is an isolated incident. hope you will give us another opportunity to gain your confidence and experience our hospitality again.
            Responded July 02, 2018
            Pacific Express Hotel Central Market
            8.8
            Excellent
            Mahadir from Malaysia
            Solo traveler
            DOUBLE INNER - ROOM ONLY
            Stayed 1 night in June 2018
            Nice stay ”
            Good hotel based with stars, cooler in room are not working and the shower are not working properly at heat N cold over all its comforting stay 👍🏽👍🏽👍🏽
            Reviewed June 25, 2018
            Thank you for your comment. We have take note of it and have been fixing the shower and cooler in room. Have a nice day!
            Responded June 26, 2018
            Pacific Express Hotel Central Market
            7.6
            Very good
            MOHAMMAD from Malaysia
            Family with young children
            DOUBLE INNER - ROOM ONLY
            Stayed 2 nights in June 2018
            Utk travellers yg nk ala ala backpacker!”
            Harga kurg berbaloi sbb brg2 yg pihak hotel sediakan dlm bilik tidak lengkap spt harga yg sama dr hotel2 lain. Kedudukan hotel just nice sng nk ke hulu & hilir. Kebersihan so far excellent dan memuaskan, keep it up u guys! Staff sgt cekap dan efficient kalau kita ada masalah. Facilities not bad, semua masih elok.
            Reviewed June 24, 2018
            We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.
            Responded June 25, 2018
            Pacific Express Hotel Central Market
            10.0
            Exceptional
            EMIE from Malaysia
            Couple
            Standard No Window
            Stayed 1 night in May 2018
            GREAT AND PERFECT”
            The hotel was strategic and good.
            Reviewed June 11, 2018
            Thank you for staying with us!
            Responded June 12, 2018
            Pacific Express Hotel Central Market
            2.0
            jenice from Indonesia
            Family with young children
            Standard No Window
            Stayed 1 night in June 2018
            2”
            Check in too long, I've shown the reception my booking number in my email but they still didn't know asked me if I've just book on that day, the room is too small n smelly never come back again so disappointed.
            Reviewed June 10, 2018
            I am sorry to hear about your stay. We hope you will give us an opportunity to serve you better. Matters that you mentioned have been rectified.
            Responded June 11, 2018
            Pacific Express Hotel Central Market
            8.8
            Excellent
            Xutchyll from Philippines
            Group
            Superior Room
            Stayed 3 nights in August 2017
            I'll definitely go back!”
            We had a great time and this is definitely a nice hotel. The location is perfect and the staff are very helpful. Thank you so much for taking god care of us!
            Reviewed June 06, 2018
            Thank you for the kind review and hope to welcome you back soon!
            Responded June 07, 2018
            Pacific Express Hotel Central Market
            7.6
            Very good
            JunHao from Singapore
            Business traveler
            Standard No Window
            Stayed 1 night in November 2017
            Good location. Friendly Staff”
            Staff where friendly and recommended places to visit as it was a short overnight stay for business. Room was nicer than expected as an upgrade was provided due to lack high demand on that day. Near to attractions as I was able to visit a couple the following day before I checkout.
            Reviewed May 29, 2018
            Thank you for staying with us!
            Responded May 30, 2018
            Pacific Express Hotel Central Market
            6.8
            Good
            Charmain from Malaysia
            Group
            Superior Room
            Stayed 1 night in May 2017
            Good”
            Good location. Close to Central Market and Petaling Street (Chinatown). If you drive, you will need to park at Central Market.
            Reviewed May 17, 2018
            Thank you for your invaluable feedback and look forward to your continuous support.
            Responded May 18, 2018
            Pacific Express Hotel Central Market
            9.2
            Exceptional
            Jesslyn from Indonesia
            Solo traveler
            DOUBLE INNER - ROOM ONLY
            Stayed 1 night in May 2018
            I will come back again”
            The room is great!! but the customer service need to be improved by listening more to customer request. I am a solo traveler but at first the receptionist gave twin bed room yet I chose 1 King bed from AGODA. I have to show angry face at first and many miscommunication. Overall actually the service are fine just needs to be improved! Another problem is the lobby,many cars who wanted to do a pick-up or drop off gets confused because outside is already traffic light meaning no proper lobby to conveniently drop passenger's luggage. I wish the hotel management do something in improving their main lobby or offer the sign to be on the left side since Pacific is located on the left. Other than that,the hotel location near China town, eating place, and tourism spot so for that is absolutely fine. Swimming pool view is great!! LOVE it! 👍 Internet and TV,I never try it so no comment but I will absolutely come back in case I visit Malay again
            Reviewed May 17, 2018
            Thank you for your invaluable feedback and look forward to your continuous support.
            Responded May 18, 2018
            Pacific Express Hotel Central Market
            6.4
            Good
            Roziah from Malaysia
            Couple
            Standard No Window
            Stayed 1 night in April 2018
            good location disappointing facilities”
            the lift is horrendous. on my stayed date 1 lift was down and the other one took ages. the push button was damaged too. my room that i stayed the bathroom /shower was dirty and u can see mildews and fungus growing. the towel were threadbare and need to be replace. the rest was pretty ok. i keep coming to this place bc its the closest to a lot event venues.
            Reviewed May 14, 2018
            Thank you for your comments and we have raised the matter to the respective department for improvement.
            Responded May 18, 2018
            Pacific Express Hotel Central Market
            12345
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