Playa del Carmen hotels & places to stay

Had the most amazing stay here. Location was perfect right on the beach. All the staff were so friendly and made the stay perfect. Can’t find a better place to stay in Playa. Will be back soon for sure

The Royal Playa Del Carmen (is now Hilton Playa Del Carmen) is a great all-inclusive resort. I highly recommend this property. I can't wait to go back. I loved every day I was there. The food, room, A/C, service, room service, bars, employees are all helpful and friendly. Hilton is making some upgrades. PROS: The food is really good for all inclusive (Asiana, Pelicanos, Mexican restaurant (tacos), Spice (breakfast) and Mediterranean place was good as well) The hot tubs in the rooms are really nice Drink service is good Room service has decent food Alcohol selection was good Pool is fun to hang out at all day A/C works really well through the entire resort (except the open air lobby obviously) The entertainment was best I've seen at an all inclusive Close to cenotes for day trips Right next to downtown PDC, which is fun and lots of good bars and clubs CONS: Beach is not the best here They sometimes run out of the alcohol you want Nothing else 24hr lounge food could be better

our holıday started wıth a rude receptıonıst tellıng us that she can only gıve a room wıth separate beds and change the room next day.we told her that we have only 2 days and we dont want to change the room ın such a short term and when we ınsısted she was rude and we even suggested to go to another hotel she saıd ıt ıs upto you.When we ınsısted to see a manager she went ınsıde and came back tellıng us that she solved the matter.When we entered the room ınstead of ocean vıew we were lookıng at the buıldıngs on the street and ıf we dıd bend from the balcony we could hardly see the vıew..So her solutıon was to punısh us wıth a room that we dıd not book.When we asked she saıd our rooms have partıal sea vıew where we dıd not see at agoda.Shortly bad servıce,hıgh prıce,rude personnel ıncludıng the welcomıng guy to market the hotel card(he dıd not let us go to our room before makıng us sıgn the mmembershıp card of hotel and when we saıd fırsrt we want to go to our room he made a face setıously not welcomıng).I wpould suggest people to fınd a better resort that ıs worth the prıce and servıce ın playa del carmın for not ruınıng theır holıday and nerves...

It’s on 5th ave the most important street in Playa del Carmen also 2 blocks away from mamitas beach club and 2 blocks away from coralina day club the most important places to visit in Playa del Carmen. The staff it’s super nice and friendly very clean the room modern nice bed everything perfect

If you are looking for a romantic getaway in Playa Del Carmen, this is it! The location is a short walk to all the action in town and several wonderful restaurants too. I loved all the small touches of love (in the form of hearts... blown-glass hearts and heart sculptures abound) throughout the property! There is a wooden heart attached with your room key, and a wooden heart on a string, to drape over your door for the days you don't want to be disturbed and they even give you a wooden heart attached to their business card when you check out. Very thorough and thoughtful. This place is overflowing with love in the air! There are multiple pools (we loved the rooftop pool and the poolside beds) and jacuzzi too! There is a generous breakfast at the restaurant next door, which comes with your room charge. The staff here are super friendly and very resourceful - this hotel is wonderful! I can't recommend it enough!

The hotel locates at the best place in playa del carmen. Staff are nice and always with a smile. You can easily access to many places in playa del carmen. However, the beach near the hotel is not good. Actually, it smells really bad. Rooms are not that comfortable and noisy outside.

The hotel has potential however the facilities were poor . We had no hot water ( or water at all One night ) There is no tea or coffee making facility in the room . Nor was there a TV . There was good internet in the communal area. The beach was awful as it was used only for boats rather than swimming . It was close to the main area of Playa which was good

The staff went above and beyond to take care of my mother, aunts and I. I will definitely be coming back.

Amazing. We couldn't have been happier with our stay. The whole place was amazing, from the beautiful toiletries to the hammock on the balcony, and the ridiculously comfortable beds with beautiful soft linen. The roof service meals were delicious, the staff were so helpful and friendly and we even lived the local gift (tubes of Yucatan honey) left on our pillows as part of the turn down service. The view from the rooftop pool was great, the pool was very clean and the day beds very comfortable. I would stay here again in a heartbeat. This is possibly the best hotel I have ever stayed in.

The hotel is located at the perfect location along the fifth avenue in where many restaurants and shops are located. Hotel room is rather small but big enough for just sleeping.

The hotel is very near from the 5th av. Is clean and nice, they sell good food to. Is a small hotel but with all what you need. The price is amazing ! The staff is very friendly. I will go again!

Enjoyed my stay at Hotel Playa Playa. Excellent value for money. Excellent location which is walking distance to many places to eat, shopping, beach. Good breakfast for 50 pesos. Wifi available.

nice and cosy appartment style hotel. we had a room for 3 people (3seperate beds)with a clean bathroom with shower and a little kitchen with fridge. airco and fan in the room worked ok and we had no complaints watsoever. a 15 min walk takes you to the beach and shopping area of playa del carmen, taxi costs about 70 pesos. there are busses that pas but we did not mind the walk so never tried them.

From the moment we arrived, the staff was gracious and helpful. We were greeted with a cold drink and escorted to our room immediately. We had a problem with the air conditioning system in our first room, but after failing to fix the unit, we were moved to an even nicer room. I would definitely return to La Tortuga in the near future. I highly recommend it to anyone looking for a nice, quiet, and intimate hotel in Playa Del Carmen.

We enjoyed our stay.We don't have any complaints, everything was perfect.Everything you need is in playa del Carmen.

Arrived before normal checkin time but was invited to relax in the pool area until ready. Location is completely central to everything on the main strolling/shopping/dining street. Staff very helpful with directions wherever you need to go, and fluent in English

Comfortable room, fast wifi, clean facilities, healthy breakfast... and the best rate in the universe! Highly recommended

I really enjoyed staying at Hotel Hacienda Paradise in Playa del Carmen. It takes about 5min taxi from the bus stop. It faces a big road, but once you close the hotel door, it is very quiet inside the room, so it was no problem. It is not located on the beach coast, but it was only 5-10min from the hotel to the very nice beach. It was only 3 min walk from the street full of great restaurants. The hotel staff will give you the list of nice restaurants. Hotel staffs were very friendly. They arranged our visit to Xcaret(it was amazing too) and taxi to there. I was also amazed at the breakfast. It was so delicious! For those who are on low budget but like nice stay at Playa del Carmen, this is the place for you!

We stayed for NYE and it was a great location. The room was gorgeous. We went to bed around 2am and it was pretty quiet considering we were in the middle of the hussle and bussle of Playa Del carmen with New Year's street parties going on. HUGE bathroom.

This was a very nice small hotel. Everything was very nice and very clean. Bed was very firm. Service was excellent.

We were very pleased with the room and the hotel. the location is the best one, close to everything and far enough from the party area. the staff is very helpfull and nice the place is very clean

This is a great little hotel in playa del carmen. The breakfast restaurant where lunch and dinner are served if you purchased all inclusive or full board is right across the street. It is busy. The servers should clean tables before replacing tables with cutlery also, placing a napkin under cutlery so it is not touching the table. If you see the service in action you will understand why this is necessary. You can upgrade to all inclusive for $28 usd pp for a min. of 3 days and have limited access to Kool beach club. I say limited bc you will get seats in lesser than desirable areas and drinks but not food. Kool beach was terrible. The service and basically all the people working there were incredibly rude. We went next door to Mamitas beach our last day and wished we went there everyday. The all inclusive also gets you access to another restaurant. The problem with the restaurants and bars is their ticketing service. The staff has to print up a receipt for everything including water.

Had a hard time with my booking . Not sure what happened the hotel did not have my confirmation and they wanted me to pay again to get my room. Had not hot water the 2 first days then just hot water the last 2 days !!! The day staff was not very helpfull but the night girl was amazing . Not sure i would go back . We’ve been going there for many years and was always perfect now with the change in owners it’s not the same .

the hotel was what you pay for. we got a last min deal for just over 50 dollars a night so could not really complain. room was basic but clean and water was hot. hotel is small and even though we had a room at the back it was still a little noisey as we could hear people in reception. for a one or two night stay it's ok but not for longer.

Loved everything about this place. It was my 5th time in Playa and I stayed in very nice boutique hotels before but this exceeded all my expectations. Location couldn't be better: just off the quinta avenida on the beach side.. all the rooms have spacious terraces with tables and hammocks which wee great for chilling out in the evening.. the rooms on the beach front are slightly more expensive but they have better sea view than the ones on the back.. it was my sister's birthday and when they heard about this they arranged a nice cake and they decorated the room with baloons and flowers.. a lovely touch! staff were extremely polite and friendly and this is one of the few hotel in playa which has a pool right on the beach which was very welcome during those days when the sea was a bit rough.. overall it was great value for money and I will definitely reccomend it to all my friends and family..

We stayed at the Hacineda Mariposa for three nights in January 2013. Upon arrival we were greeted by a very friendly lady who took the time to speak to us about the area and introduce us to our room. We had booked a deluxe room as beds are notoriously small in Mexico and by doing this we had a double bed each. The room also had its own private balcony which we able to smoke on. The beds were really comfy and the TV in the room showed a mix of English and Spanish channels so we could chill out at the end of the day. The hotel is centrally located making it easy to reach the beach and also not worry about walking through dark streets on the way back to the hotel at night - this can be a problem with some of the hotels located outside of the tourist area. There is an Italian restaurant below the hotel that serves some amazing food. We ate in there one night and it was an amazing meal. They also do takeaways so if you want to eat in your room you can do. A variety of other restaurants are also located on the same road and Starbucks is a 2 minute walk away - perfect for my husband's early morning coffee needs. Although some of the reviews on here say that they struggled to sleep due to the noise we didn't have a problem at all. I am a light sleeper and I had solid night's sleep on all three nights that we stayed at the hotel. We also stayed during the festival and even that did not pose a problem. All in all I highly recommend this hotel and I wouldn't hesitate to return should I ever visit Playa del Carmen again.