Riley a Crystalbrook Collection Resort
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Panoramic Sea View Room with King Bed - Bed Riley a Crystalbrook Collection Resort
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9.5
Exceptional
/10
(96 reviews)See what guests said
See map
9.6
Exceptional
Location rating score
Exceptional location - Inside city center
Popular neighborhood
  • St Monicas Cathedral130 m
  • The Muddys Playground210 m
  • Cairns Esplanade Boardwalk210 m
  • Samurai Gallery Australia650 m
  • Cairns Regional Gallery680 m
  • Rusty's Market920 m
  • Kuranda Scenic Railway1.08 km
  • Red Arrow Walk3.45 km
  • Green Island27.54 km
  • Behana Gorge Waterfall30.84 km
  • Free Wi-Fi

    Riley a Crystalbrook Collection Resort

    131-141 The Esplanade, Cairns City Center, Cairns, Australia, 4870 - See map

    This property is in high demand!

    Booked 82 times

    "All in all enjoyed our stay & defs be back."
    Alexy - 6 January 2019
    Exceptional reputation
    Recommended by 100% of guests
    Exceptional cleanliness
    9.6 rating for cleanliness
    Exceptional facilities on premise
    9.4 facilities on premise
    Exceptional service
    9.4 rating for service
    • Located in heart of Cairns

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    Value for money9.2
    Location rating9.6
    Nearest airportCairns Airport (CNS)
    Distance to airport4.9 km

    Rooms available at Riley a Crystalbrook Collection Resort

    Urban King
    Urban King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Resort Twin Room
    Resort Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • Pool view
    • 2 single beds
    Enter dates to see prices
    Family Room with Sea View
    Family Room with Sea View
    ...
    • Room size: 64 m²/689 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Panoramic Sea View Room with King Bed
    Panoramic Sea View Room with King Bed
    ...
    • Room size: 30 m²/323 ft²
    • Sea view
    • 1 king bed
    Enter dates to see prices
    Suite
    Suite
    ...
    • Room size: 69 m²/743 ft²
    • Balcony/terrace
    • 1 king bed or 1 sofa bed
    Enter dates to see prices
    Family Room with City View - Urban
    Family Room with City View - Urban
    ...
    • Room size: 64 m²/689 ft²
    • Balcony/terrace
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Urban Twin
    Urban Twin
    ...
    • City view
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Resort Room King
    Resort Room King
    ...
    • Pool view
    Enter dates to see prices
    Sea View King
    Sea View King
    ...
    • Sea view
    • Shower
    • 1 king bed
    Enter dates to see prices
    SUITE Sea Suite
    SUITE Sea Suite
    ...
      Enter dates to see prices
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      More about Riley a Crystalbrook Collection Resort

      More about Riley a Crystalbrook Collection Resort

      An overview

      Show less

      Most talked about facilities

      Swimming Pool
      4 mentions
      View
      2 mentions
      Food & Dining
      Breakfast

      What they offer

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Food and dining

      Breakfast options

      American
      Asian
      Vegetarian
      Full English/Irish
      Gluten-free

      Restaurants on site

      Paper Crane
      Cuisine:Asian
      Menu:Buffet, A-la-carte
      Greenfields
      Cuisine:American
      Menu:Buffet
      Rocco
      Cuisine:Mediteranean

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of Riley a Crystalbrook Collection Resort from real guests

      Overall rating
      9.4
      Exceptional
      From 1292 reviews
      Provided by verified guests of
      Agoda Reviews (96)Booking.com Reviews (1196)
      Rating via Agoda9.5
      /
      10
      Exceptional
      Cleanliness9.6
      Facilities9.4
      Location9.6
      Service9.4
      Value for money9.2
      High score for Cairns
      Rating
      9+ Exceptional (36)
      8-9 Excellent (3)
      7-8 Very Good (1)
      6-7 Good (1)
      <6 Below Expectation (1)
      Time of the year
      Mar - May (5)
      Jun - Aug (16)
      Sep - Nov (21)
      Dec - Feb (0)
      All guests (96)
      All room types
      All languages
      Showing 42 verified guest comments
      123
      9.6
      Exceptional
      Jeong from South Korea
      Group
      Urban Twin
      Stayed 3 nights in November 2019

      Perfect for holiday ”

      friendly staff, super clean !!

      Reviewed November 28, 2019
      9.6
      Exceptional
      Pamela from Australia
      Business traveler
      Urban Twin
      Stayed 1 night in October 2019

      Wanted to live here”

      Outstanding resort whee I was constantly delighted. Great facility, great food at Paper Crane. My only negative was some of the staff at Paper Crane were a little blunt. But will definitely be back!

      Reviewed November 01, 2019
      10.0
      Exceptional
      Renee from Australia
      Couple
      Resort Room King
      Stayed 3 nights in October 2019

      Absolutely stunning a perfect 10 for service, beautiful room and it has everything right there ! ”

      Beautiful clean room, super comfortable with everything you need. Friendly attentive staff. Great restaurant options and a beautiful lagoon pool and spa to relax in ! We had a fantastic time and we will be back !

      Reviewed October 29, 2019
      10.0
      Exceptional
      Tsz from Hong Kong
      Couple
      Urban King
      Stayed 4 nights in October 2019

      EXCELLENT Seaview ”

      Seaview room is a must book option.

      Reviewed October 20, 2019
      9.6
      Exceptional
      Wenxin from China
      Couple
      Resort Room King
      Stayed 2 nights in October 2019

      Enjoyed our stay here”

      There are quite a lot hotels to choose in Cairns but we chose this one because of its modern design and decoration. We observed many tourists coming to the bar on the tower and/or taking photos of the outdoor swimming pool of the hotel. We are glad that we did not select other high-end but old and out-of-date hotels. A minor thing is that the hotel will charge AUD50 deposit upon check-in and I hope it could be refunded sooner after check-out.

      Reviewed October 13, 2019
      10.0
      Exceptional
      Wenxin from China
      Couple
      Resort Room King
      Stayed 1 night in October 2019

      Enjoyed our stay here”

      Grateful that our room was upgraded to the tower room. The view from the room was so great - I hoped I could stay for a longer time. There is a bar on the top of tower but please check the dress code before going there. Breakfast at Greenfields on the ground floor was also good with reasonable price. Room service was impressive and convenient. Please do check the IPad in the room as it offers not only room service but also flight check-in, highlights of Cairns, etc. The hotel is only 10min drive from the Cairns airport (Uber or cab may charge AUD16-20), 6min walk to the Night Market / DFS / supermarket / harbour-side restaurants, 16min walk to Reef Fleet Terminal / Cairns train station, and 15min drive to the Skyrail cableway. There are quite a lot hotels to choose in Cairns but we chose this one because of its modern design and decoration. We observed many tourists coming to the bar on the tower and/or taking photos of the outdoor swimming pool of the hotel. We are glad that we did not select other high-end but old and out-of-date hotels. A minor thing is that the hotel will charge AUD50 deposit upon check-in and I hope it could be refunded sooner after check-out.

      Reviewed October 13, 2019
      10.0
      Exceptional
      Mark from Australia
      Couple
      Urban King
      Stayed 3 nights in October 2019

      Exceptional”

      Gorgeous pool and surroundings. Staff very helpful, rooms beautiful and clean.

      Reviewed October 11, 2019
      8.4
      Excellent
      Olga from Australia
      Family with teens
      Resort Twin Room
      Stayed 7 nights in October 2019

      all in all good hotel ”

      Breakfast was poor , needs to improve, not many varieties. Cleaning of the room should be done properly not just make up the bed, empty rubbish bins , plus some days at 3 o’clock room was still not ready . Very good location though, close to everything

      Reviewed October 09, 2019
      10.0
      Exceptional
      Jessica from Australia
      Group
      Urban King
      Stayed 1 night in September 2019

      Great birthday weekend”

      Came here to stay for 34th Birthday and wow what a beautiful hotel. So ahead of other hotels clean modern and designer. Got to room with a happy birthday cake which was lovely. The roof top bar wasn't too fussed with my friends and I were ignored for 10 minutes to order drinks and 3 men were served before us before I said something. Very similar to Greenfield downstairs but we are somewhere else for breakfast. But we all loved paper crane food was amazing and staff were lovely there. Definetly would stay again. Felt very spoilt and great location

      Reviewed September 25, 2019
      6.0
      Yuk from Hong Kong
      Couple
      Urban King
      Stayed 3 nights in September 2019

      Info from staff is confusing and wrong”

      We stayed 3 nights in Riley a Crystalbrook Collection Resort at Cairns, the hotel is new with sea view and good facilities however the service is a bit disappointing. ipad provided in the room mentioned there is yoga class on Friday 6:30am, I called front desk on Thur to check if a reservation is needed, the staff says no then hang up without reconfirming me the most updated time and day which should be Sat not Friday. So, I went there 6:30 Friday morning and found no body at pool deck for yoga class!!!!! I called front desk again and know that the ipad is not updated with the latest class schedule!!!! The other time I called front desk had similar experience, piecemeal info were given and they seems too rush to hang up. The service we have here is definitely not the standard as I expected.

      Reviewed September 16, 2019
      10.0
      Exceptional
      Veronica from United Kingdom
      Couple
      Urban Twin
      Stayed 3 nights in September 2019

      Out of this world”

      The Riley in Cairns is the best hotel we have ever stayed in. Location facilities and food excellent. Staff exceptionally well trained polite and helpful.

      Reviewed September 11, 2019
      10.0
      Exceptional
      Amy from Canada
      Solo traveler
      Resort Room King
      Stayed 4 nights in September 2019

      Beautiful Resort”

      The Riley is absolutely gorgeous. The pool area, rooms, lobby, everything screams paradise. It's centrally located on the esplanade with many sites only a walk, bike, or drive away. The Riley also has free bikes for your use!

      Reviewed September 09, 2019
      10.0
      Exceptional
      Flaurenda from Australia
      Family with young children
      Urban Twin
      Stayed 1 night in August 2019

      Excellent hotel”

      Great hotel with fantastic amenities. Outstanding service

      Reviewed September 02, 2019
      9.2
      Exceptional
      Rod from Australia
      Couple
      Sea View King
      Stayed 4 nights in August 2019

      Great”

      Just brilliant.

      Reviewed August 31, 2019
      10.0
      Exceptional
      Josh
      Business traveler
      Resort Room King
      Stayed 1 night in August 2019

      Oasis in Paradise ”

      Clean, modern, beautifully presented resort. The staff could not be any more friendly either, I visit once a month for bussiness and always look forward to the trip!

      Reviewed August 24, 2019
      10.0
      Exceptional
      Jamie from United States
      Couple
      Resort Room King
      Stayed 1 night in August 2019

      Excellent stay. Impressive hotel.”

      Right on the boardwalk. As mentioned the hotel is extremely impressive with a fantastic staff and amenities. This is the place to stay and we will definitely return.

      Reviewed August 21, 2019
      9.6
      Exceptional
      Braden from Australia
      Business traveler
      Urban King
      Stayed 1 night in August 2019

      Amazing! ”

      Highly recommended! The girl taking my check in must have been new. I was charged twice, however a call to reception and it was sorted straight away! Amazing!

      Reviewed August 16, 2019
      10.0
      Exceptional
      Karen from New Zealand
      Couple
      Urban King
      Stayed 1 night in August 2019

      Karen and Andrew from NZ”

      Room was lovely overlooking the pool with afternoon sun on our balcony. Friendly, ehlpful staff, Papercrane resturant was delicious, the bar at the top of the tower had great views. All in all we really enjoyed our 5 night stay. Thanks guys, can't wait to bring the family back soon x

      Reviewed August 14, 2019
      10.0
      Exceptional
      Steph
      Family with young children
      Stayed 5 nights in August 2019

      Perfect hotel ”

      Perfect location, perfect rooms, staff were so attentive! Can’t fault it. Wanted to extend our holiday just to be in the hotel room!

      Reviewed August 12, 2019
      9.2
      Exceptional
      Andres from Australia
      Couple
      Resort Room King
      Stayed 2 nights in July 2019

      Weekend away”

      We decided to get away from the cold in Sydney and went to cairns for the weekend, I was recommended by a friend to stay at Riley, super nice hotel, big bathroom everything was amazing, but I noticed that non staying guest just jump in and use the facilities, which I dislike, after we as a guest spent money on the stay anyone could just get in freely and use the pool chairs and when u go to find any there’s non available, saw security guard allowing people and nobody seem to care, at one stage one lady with her husband had a feast of Asian smelly food on a doggy bag and I watched and head them how to get a chair and use the facilities without paying anything

      Reviewed August 03, 2019
      123
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      • Exceptional location
      • St Monicas Cathedral
      • Cairns Railway Station is within 1.08 km