Shangri-la Hotel, The Marina Cairns
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Deluxe Marina View Shangri-la Hotel, The Marina Cairns
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8.6
Excellent
/10
(849 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location - Inside city center
Parking
Available
  • Cairns Regional Gallery330 m
  • Samurai Gallery Australia490 m
  • Cairns Esplanade Boardwalk650 m
  • Rusty's Market710 m
  • St Monicas Cathedral910 m
  • The Muddys Playground1.03 km
  • Kuranda Scenic Railway1.14 km
  • Red Arrow Walk4.31 km
  • Green Island27.27 km
  • Behana Gorge Waterfall30.28 km
  • Free Wi-Fi

    Shangri-la Hotel, The Marina Cairns

    Pierpoint Road, Cairns City Center, Cairns, Australia, 4870 - See map

    This property is in high demand!

    Booked 19 times

    "Great service- mentioned it was my daughters bday and they arranged complimentary wine and chocolates- great view, service and location"
    Sophie - 5 September 2018
    Fantastic breakfast
    89% positive mentions
    Exceptional reputation
    Recommended by 89% of guests
    Excellent service
    8.7 rating for service
    Excellent cleanliness
    8.6 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    Value for money8.1
    Distance to city center0.7km
    Location rating9.5
    Nearest airportCairns Airport (CNS)
    Distance to airport5.6 km

    Rooms available at Shangri-la Hotel, The Marina Cairns

    8.6
    Excellent
    Room comfort & quality
    Horizon Club
    Horizon Club
    ...
    • Room size: 56 m²/603 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 58 m²/624 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Deluxe Marina View
    Deluxe Marina View
    ...
    • Room size: 33 m²/355 ft²
    • Harbor view
    • 1 king bed or 2 queen beds
    Enter dates to see prices
    Superior Room
    Superior Room
    ...
    • Room size: 33 m²/355 ft²
    • City view
    • 1 king bed or 2 queen beds
    Enter dates to see prices
    Executive Marina Room
    Executive Marina Room
    ...
    • Room size: 33 m²/355 ft²
    • Harbor view
    • 1 king bed
    Enter dates to see prices
    Superior Sea View Room
    Superior Sea View Room
    ...
    • Room size: 33 m²/355 ft²
    • Ocean view
    • 1 king bed or 2 queen beds
    Enter dates to see prices
    Deluxe Room with Sea View Twin Room
    Deluxe Room with Sea View Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    • 2 double beds
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    Deluxe Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    • 2 double beds
    Enter dates to see prices
    Deluxe Room with Sea View
    Deluxe Room with Sea View
    ...
    • Room size: 33 m²/355 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices

    What people love about Shangri-la Hotel, The Marina Cairns

    • 9.2
      Exceptional
      Location

      "Upgraded to 1 bedroom Suite, great view, great location."

      David

      |

      15 August 2017

    • 9.2
      Exceptional
      Location

      "Great location, value for money, great customer service"

      Graham

      |

      24 August 2018

    • 8.8
      Excellent
      Location

      "This is a very nice hotel right in the heart of Cairns."

      Adrian

      |

      12 March 2018

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    More about Shangri-la Hotel, The Marina Cairns

    More about Shangri-la Hotel, The Marina Cairns

    8.4
    Excellent

    "Room - spacious and comfortable with all usual amenities."

    Ankush

    |

    29 December 2018

    An overview

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    Most talked about facilities

    Swimming Pool
    31 mentions
    View
    26 mentions
    Breakfast
    20 mentions
    Housekeeping
    16 mentions

    What they offer

    9.6
    Exceptional
    Staff 

    "The staff were very helpful, the view was awesome!!"

    Natasha

    |

    11 June 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    The Backyard
    Cuisine:Seafood, Australian
    Menu:Buffet
    The Backyard Bagel Bar
    Cuisine:International
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Shangri-la Hotel, The Marina Cairns from real guests

    Overall rating
    8.6
    Excellent
    From 2840 reviews
    Provided by verified guests of
    Agoda Reviews (849)Booking.com Reviews (1991)
    Rating via Agoda8.6
    /
    10
    Cleanliness8.6
    Facilities8.3
    Location9.5
    Room comfort and quality8.6
    Service8.7
    Value for money8.1
    High score for Cairns
    Rating
    9+ Exceptional (254)
    8-9 Excellent (180)
    7-8 Very Good (135)
    6-7 Good (42)
    <6 Below Expectation (48)
    Time of the year
    Mar - May (131)
    Jun - Aug (162)
    Sep - Nov (198)
    Dec - Feb (168)
    All guests (849)
    All room types
    All languages

    Show reviews that mention 

    Showing 659 verified guest comments
    12345
    6.4
    Good
    Thomas from Australia
    Solo traveler
    Deluxe Double Room
    Stayed 2 nights in May 2019

    Good”

    Aircon wouldn’t change fan speed. Kept blowing the curtain closing rods onto the glass door frame constantly banging throughout the night. Worst sleep ever. Bathroom was nice. Bed was uncomfortable. Bedroom seemed a little outdated, it was renovated but just didn’t have that Shangri-la touch.

    Reviewed May 09, 2019
    8.4
    Excellent
    Ankush from Hong Kong
    Solo traveler
    Stayed 4 nights in December 2018

    Good location, comfortable hotel ”

    Located right next to the marina on the esplanade. Plenty of restaurants within a 5-10min walk. Staff was very helpful all through. Room - spacious and comfortable with all usual amenities. House keeping on couple days only cleaned the room after 4pm - wasn’t an issue for me as was anyways out while they did it. Pool is of decent size...sun beds were available in plenty during my stay (that could be as was a rainy couple days :) Gym is reasonable - has a couple cardio machines, bench press and dumbbells till 20kg....helps that is open 24hrs.

    Reviewed December 29, 2018
    10.0
    Exceptional
    julien from France
    Couple
    Deluxe Double Room
    Stayed 1 night in May 2019

    great stay in this hotel”

    everything went well

    Reviewed May 06, 2019
    9.7
    Exceptional
    Bee from Singapore
    Family with young children
    Deluxe Marina View
    Stayed 2 nights in September 2015

    Excellent Location & View”

    Location, View and Room

    Great! Enjoyed the Excellent View & Excellent location. Very convenient, within walking distance to the Cairns Night Market, Reef Fleet Terminal & other amenities. 15 mins drive from the Cairns Airport.

    Reviewed September 23, 2015
    9.0
    Exceptional
    Kenneth from Singapore
    Family with teens
    Superior Sea View Room
    Stayed 1 night in August 2015

    Convenient Location”

    Good location, nice room and view

    The hotel is conveniently located right next to the piers and a the main tourist belt is just a 5 min stroll away. The room was very nice with separate bath and shower. We booked a sea-view room under a great deal with Agoda (Staying at the Shang was cheaper than many other hotels). The view was great, overlooking the Cairns seafront. Parking costs extra.

    Reviewed August 13, 2015
    10.0
    Exceptional
    lisanne from United States
    Couple
    Stayed 4 nights in January 2015

    A Room With A View”

    location, marina view, restaurants ad shopping close by

    Shangri-La is well known for its customer service and this was no exception. Customer service will make or break a property and from the moment you arrive until you leave, the staff is exceptional. The property is located on the marina so the view is spectacular in the evening. The room was spacious, with a balcony overlooking the marina. The amenities included bottled water, full range of toiletries and as the room had access to the Horizon Club, you could choose breakfast i noted horizon Club or in the main breakfast area depending if you had an early morning. Happy Hour in the Horizon Club was hit or miss. It was usually understaffed and well attended which meant food ran out quickly and was not replaced fast enough, drinks took a long time even though it was somewhat self service. A great feature but it needs improvement compared to the other Shari-La properties. There is never a question about staying at Shangri-La; always a great experience!

    Reviewed May 10, 2015
    8.7
    Excellent
    Robert from United Kingdom
    Couple
    Stayed 5 nights in September 2014

    Excellent Hotel - Fabulous Location”

    Location, Room, Facilities

    We booked a Horizon Club package, and it was overall well worth it!! The room was fabulous ( although the surfaces around room were showing some signs of wear and tear - but no big deal) with a really comfortable bed, nice living area and large well equipped bathroom. The balcony was huge with comfortably cushioned furniture and views directly over the marina and the mountains behind). Despite its location over the marina with it's plethora of bars/restaurants our room was really quiet. The cleaning staff were great, unobtrusive and yet getting room cleaned as soon as possible. There are a multitude of shops within the hotel complex and it really was a superb location to see the centre of Cairns, and a base to look around the Cairns region. The food in the club lounge was fine - breakfast was really good with a reasonable selection available, evening canapés were great, as long as you like Asian food. The wines provided were of good quality. Wifi was free, but car parking (valet) was charged at 15AUD per day. The only downsides we encountered were with some of the staff/service. Some (not all) of the staff in Horizon Club made no attempt to pass pleasantries with customers and even made no response to our 'thankyou' when collecting plates. On the last day my wife rang housekeeping to request a sewing kit, 2 hours later it hadn't arrived! We made a follow up call and waited a further 30 minutes to no avail. Yet when I rang again and asked to speak to the duty manager, the sewing kit arrived within 2 minutes. Overall an excellent hotel, although maybe not quite of the overall standard of some other Shangri La hotels in Asia( but there again the reasonable price maintains the value for money equation). Hopefully the hotel will take on board the above issues, which were relatively minor, but the fact is that we remember them and they have a negative impact on what was otherwise a really good stay. Despite this we would not hesitate to stay at this hotel again.

    Reviewed September 28, 2014
    9.7
    Exceptional
    Olga from Philippines
    Couple
    Superior Sea View Room
    Stayed 2 nights in August 2014

    Perfect hotel to relax and unwind”

    few steps away from Pier and night marker, food in the mezzanine were great, and very courteous staff

    I'm glad I booked this hotel. I originaly booked a twin Superior Seaview room but got upgraded to an executive room with Marina View. The room is lovely with posh amenities inside one of which is L'Occitane toiletries. Executive rooms have lots of benefits. There are a lot of benefits to mention some of it are free canapés and drinks from 5pm until 7pm (my most favourite part of the stay); free coffee, tea and juices throughout the day; and complimentary bottled water every night. It was really a lovely hotel. Good thing they put umbrellas in their hotel rooms as it was useful because it rained in our last day of stay; Hence, perfect timing. Their staff were very attentive to guests' needs. Very very grateful for my entire stay here and also very much grateful for the upgrade. To the duty manager who assisted us in our check in, thank you very much for the warm hospitality. Overall, will definitely book this hotel in the future with or without the upgrade. :)

    Reviewed September 09, 2014
    9.0
    Exceptional
    Emily from Malaysia
    Couple
    Deluxe Marina View
    Stayed 4 nights in April 2014

    Lovely Stay”

    Friendly Staff, Free Internet, Large Room

    We had a great time. The hotel staff were really attentive to our needs. The hotel had a tour desk which made our trip more enjoyable as they helped us plan lots of sightseeing tours and activities for us. Overall, it was a lovely experience.

    Reviewed April 25, 2014
    10.0
    Exceptional
    Kate from Australia
    Couple
    Horizon Club
    Stayed 1 night in December 2013

    absolutely loved it!”

    pool, bar, the room

    I love this hotel, have stayed before and will again. Horizon Club Room is awesome, the food is delicious and the cocktails are great. Great location for seeing Cairns or just hang out by the pool or in the room.

    Reviewed December 18, 2013
    9.3
    Exceptional
    Fung from Malaysia
    Business traveler
    Stayed 4 nights in July 2012

    Nice hotel & good location”

    Big room and good location

    We spent four nights at the hotel, it was lovely. Staff are very helpful and friendly. We like the bathroom and the room. Good for business traveler because the hotel give complimentary WIFI to their guest.

    Reviewed July 18, 2012
    9.0
    Exceptional
    DONG from Hong Kong
    Group
    Superior Sea View Room
    Stayed 5 nights in January 2012

    Great hotel and service”

    most staff members are friendly

    the rate was very affordable as it was on promotion! even cheaper than holiday inn... we checked in at 10am and we were immediately given a room. the room is very big with a large balcony with wonderful bay view. we bought some fruits from the supermarket nearby and we called the house keeping to borrow a knife and i was told it's fine. but when the staff came up with very bad attitude. he told me with his finger pointing at me that we have to pay aud10 for borrowing the knife next time. it really ruined our impression to the hotel. but generally the stay was great.

    Reviewed May 08, 2012
    8.0
    Excellent
    WEI from China
    Group
    Executive Suite
    Stayed 2 nights in March 2012

    A beautiful hotel and good location”

    ree wifi and good location

    I love the hotel with free wi-fi. And I loved the room with a beautiful view. On top of it,it is in very good location,cross the road , you can go to the booking center and take the curise to Great Barrie Reef,really, truely it is very convennient.

    Reviewed May 04, 2012
    10.0
    Exceptional
    Charles from Philippines
    Solo traveler
    Superior Room
    Stayed 2 nights in April 2012

    Super Big Rooms!”

    Big rooms, great staff, excellent location!

    the room here is pretty big. the location is excellent. there is a mall connected to the hotel (that's where the gym is) and then there are several restaurants beside the hotel. the terminal or pier to go to the great barrier reef is literally only a minute walk away. the staff is friendly. free wifi for this hotel!

    Reviewed April 17, 2012
    9.0
    Exceptional
    SHUN from Hong Kong
    Group
    Deluxe Marina View
    Stayed 3 nights in April 2012

    Best view in town, silent and relaxing environment”

    Location, Mariana view and clean & tidy rooms

    The Mariana view was brilliant and is definitely worth the price. The hotel is relatively farther from the center than other hotels, but all major spots are still within 5 mins walking distance. Hotel staff was helpful. Location close to esplanade and the reef terminal so that u don't need the pick up service! Save another fortune!

    Reviewed April 09, 2012
    9.3
    Exceptional
    Mattia from Italy
    Couple
    Superior Room
    Stayed 5 nights in December 2011

    Wonderful hotel next to the Marina, lovely staff”

    Quite, big rooms (we had a suite), nice swimming pool, good service, gym available

    Staff is really helpfull and effective. The hotel il quite big, but very well structured with a nice swimming pool and nice areas to chill and relax. It's next to the wharf from where all trips to the reef start. At walking distance from the (small) city centre. If you want, there is also a shopping centre in basement.

    Reviewed December 23, 2011
    8.8
    Excellent
    Elliot from Australia
    Solo traveler
    Stayed 1 night in December 2018

    low price ratio”

    We stayed in Pullman and Shangrila. The comparison showed a low price ratio of shangrila. Location is good, while the inner structure is so weird, which needs long walking time and so annoying if u r tired. How can u imaging it is a five star? I will give a 4 star only. The receptionists are ok but other staff art numb-face.

    Reviewed December 15, 2018
    10.0
    Exceptional
    ELIZABETH from United States
    Couple
    Horizon Club
    Stayed 4 nights in November 2018

    relaxation by the marina”

    love the location of Shangri-La Cairns. right by the water, with plenty of very good restaurants ( Mediterranean, Aussie, French, Chinese, steak house, etc) - next to the reef fleet terminal wher you can book her excursions to GBR, Green Island - really like breakfasts included daily and the afternoon canapé's with tea/coffee -- highly recommended only , if you have knee/hip/back problems , the hallway leading to Horizon rooms can be lengthy.

    Reviewed November 27, 2018
    9.2
    Exceptional
    Daniel from United Kingdom
    Couple
    Deluxe Room with Sea View
    Stayed 2 nights in March 2019

    Great location”

    This was our final stay to our 9 months of budget travelling so anything with a bath tub was more than nice. The hotel was a great location and the on site restaurant was perfect too.

    Reviewed April 02, 2019
    7.2
    Very good
    Felicisima from Philippines
    Couple
    Stayed 3 nights in February 2019

    Very good”

    I am David Harris and you continue to put the name of a neighbour who used my computer on one occasion. Either you stop doing this or all my hotel bookings will be done with another agency. David Harris

    Reviewed March 07, 2019
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    Shangri-la Hotel, The Marina Cairns
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    • Exceptional location
    • Cairns Regional Gallery
    • Cairns Railway Station is within 1.11 km