Please note that Smartflats has no reception on-site. In order to check in, guests need to bring the access codes they receive from the accommodation by e-mail 2 days before the date of arrival.
Guests have access to the Smartflats Lounge at Rue Fossé aux Loups 11 - 1000 Brussels and also have access to SmartWork, a coworking spaces with meeting rooms (more info upon request).
Cleaning costs are included in the price of the stay. However, please note that if the accommodation is left in an excessive state of dirtiness the property will charge an additional cleaning fee.
Please note that in case of damage, an extra fee will be charged.
Please note that hosting a party, smoking and/or bringing pets is not allowed, otherwise an extra fee is charged for compensation.
Sofa Bed Policy: Please note that the sofa bed is only prepared when the maximum capacity of the flat or maximum capacity minus 1 person is reached. In other cases, the sofa bed is upon request when booking and at an extra cost of EUR 25 per stay.
Baby cots are upon request and availability at EUR 25 per stay.
There is no elevator at the property and upper floors are only accessible by stairs. The accommodation is not recommended for guests with reduced mobility. Please inform Smartflats City - Châtelain in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.