aha Alpine Heath Resort
aha Alpine Heath Resort
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Chalet - Bed aha Alpine Heath Resort
Chalet - Bed
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Interior view aha Alpine Heath Resort
Interior view
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Interior view aha Alpine Heath Resort
Interior view
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Bathroom aha Alpine Heath Resort
Bathroom
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Exceptional
Location
9.0
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Very good
From 48 reviewsSee what guests said
7.9
/
10
Excellent service
8.3
Value for money7.4
Location rating9.0
  • Bar

  • Poolside bar

  • Balcony/terrace

  • Garden

Room choices
7.5
Very good
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Chalet
Chalet
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 1 king bed
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Deluxe Chalet
Deluxe Chalet
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 4 single beds and 1 double ...
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More about aha Alpine Heath Resort

More about aha Alpine Heath Resort

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Real reviews from real guests

Agoda Reviews (48)Booking.com Reviews (297)
7.9
/
10
Cleanliness7.6
Facilities8.1
Location9.0
Room comfort and quality7.5
Service8.3
Value for money7.4
Provided by verified guests of Agoda
All guests (48)
All room types
Showing 43 verified guest comments
123
10.0
Exceptional
Povan
Couple
Deluxe Chalet
Stayed 2 nights in December 2018
Passionate about people”
Reception from all staff was exceptional.
Reviewed December 07, 2018
8.0
Excellent
Fiona from South Africa
Family with young children
Deluxe Chalet
Stayed 2 nights in October 2018
Very good”
The staff were excellent, friendly and very helpful. We were however disappointed as the cottage we were in smelt of cigarette smoke and so did the bedding in one of the rooms. We are non-smokers and as such found this very uncomfortable.
Reviewed October 22, 2018
4.4
Atishkar from South Africa
Group
Deluxe Chalet
Stayed 4 nights in September 2018
Disappointing service and hospitality.”
The chalet is neat, comfortable & well equipped with braai facility with good service from Siya and Bhekani. Cons: 1. Ground staff should be educated on basic etiquette and hospitality. Joyce at housekeeping & her cleaner were rude & offhandish when we requested 6 towels as per our booking. 2. Thandeka at reception interrogated us as to the number of guests in our chalet when 2 of our guests called us on arrival advising that the resort would not allow them in. She was extremely rude, exhibiting accusatory undertones. 3. We placed an order for fresh bread, rolls etc. a day in advance. Some items appeared fresh whilst others did not. During our last stay, the kitchen prepared frozen bread & passed this off as fresh bread with the head chef admitting that they do this often to save time. This resort is great in everything the shareholders / directors are trying to achieve. The service from front staff however leaves much to be desired & is certainly unlikely to attract potential guests.
Reviewed September 22, 2018
9.2
Exceptional
Pamela from South Africa
Family with teens
Chalet
Stayed 3 nights in January 2018
Excellent relaxation spot”
We loved the stay at alpine heath. Everyone from the grandparents to the kids had something to keep themselves entertained. The activities planned were good and the hiking trails which had a guide were really excellent. Although alpine heath is a very old chalet resort it gave us a good stay. The only suggestion is for the shower head to be changed, since it was spraying water on all directions.
Reviewed January 17, 2018
8.4
Excellent
Mikaela from Finland
Family with young children
Stayed 3 nights in April 2017
Good value for money ”
Beautiful scenery, lots to do, good kids club with engaging babysitters (thanks Nicole!). We thoroughly enjoyed our stay. Limited wifi and firewood that would not burn were the drawbacks. As a whole good value for money especially for families.
Reviewed April 24, 2017
10.0
Exceptional
Rivashni from South Africa
Couple
Stayed 2 nights in April 2017
Exceptional”
Pros-fantastic horse riding -awesome experience.well worth the price Cons- should have bigger dining table - only fits 4 people in 6-sleeper chalet Cons-should have more pool tables and table tennis
Reviewed April 16, 2017
4.0
Susan from South Africa
Couple
Stayed 5 nights in December 2016
Complete & utter disappointment. Definitely not a 4 star resort. Overpriced. We cut our stay short”
We booked our stay based on the fact that it was rated a 4 star self-catering resort with breathtaking mountain views for a tranquil Drakensburg holiday after an expectionally difficult year healthwise. Unfortunately this is not at all what we got. Although there are mountain views, you only see them after overlooking several chalets and car parks - hardly the feeling of escaping the city! On arrival we were asked to pay the remainder of our 50% deposit, instead of on departure, which should have been the red flag warning to us. As for 4 star, this resort is most definitely only 3 star at best! On the first night, my boyfriend was changing light bulbs in the main bedroom - these had clearly not been checked prior to our check-in. On the second night, an actual light fitting fell down in one of the other rooms at about 4am in the morning, smashing to the ground. The fridge did not cool properly. Numerous extra costs. A tractor constantly driving around even at 10pm. No privacy
Reviewed December 31, 2016
6.0
Rassie from South Africa
Family with teens
Stayed 3 nights in July 2016
Three star at best”
Rooms are dated, bathroom mold on the ceiling. They seem to be running out of stock. In one day I heard sorry we are out of milk, out of ham for pizzas, out of chocolate sauce. Beautiful environment but very isolated. Take what you need, even the closest town is not really an option.
Reviewed July 14, 2016
9.2
Exceptional
Soomaiyah from South Africa
Family with teens
Stayed 3 nights in March 2016
Family Getaway”
Had an awesome time. Absolutely relaxing. Chalets well maintained and facilities are good. Only thing missing was an indoor hot water pool. Would be a good add on for when the weather is cooler.
Reviewed April 01, 2016
7.2
Very good
siki from South Africa
Family with young children
Stayed 3 nights in March 2016
great resort”
lovely resort. facilities excellent. just no aircons in room makes a difficult sleep
Reviewed March 29, 2016
8.3
Excellent
Praveen from South Africa
Family with teens
Stayed 7 nights in January 2016
Enjoyable week ”
Friendliness of staff; location; facilities
The stay was enjoyable. The resort needs to provide aircondiioning or more effective fans. We were there in the middle of a heatwave and the fans were inadequate. The faclities were excellent.
Reviewed January 13, 2016
8.7
Excellent
Yen from South Africa
Family with teens
Stayed 4 nights in January 2016
Average”
Nothing stands out as best
The lounge does not have a ceiling fan, therefore it was boiling hot in the lounge. The 3 bedrooms had ceiling fans but it was spinning in the opposite direction, therefore we cannot feel the air blowing, eventually it was corrected the next day. By the way, the temperature in the area was 37 degrees. The parking area was a bit far away from the chalet, so it was exhausting to carry all our luggages from the car to the chalet. On a positive note, all the facilities & amenities were available.
Reviewed January 13, 2016
6.7
Good
Zakaraih from South Africa
Family with young children
Stayed 3 nights in October 2015
no air conditioning in 4star resort”
activities, scenic views, friendly staff
Could have been better. I believe that in the 21st century , there are "4" star resorts in South Africa with no air conditioning. Because of the extreme heat , I had 3sleepless nights. Staff are friendly. View is beautiful. Good activities for family. Very close to all out adventure park. No time to get bored.
Reviewed October 14, 2015
5.7
Carla from South Africa
Family with young children
Stayed 2 nights in September 2015
Accommodation needs upgrading/facilities are good”
Facilities/location
ok
Reviewed September 14, 2015
7.7
Very good
Mark from South Africa
Family with young children
Chalet
Stayed 2 nights in June 2015
Perfect short get away”
Food,people and views
Reviewed June 22, 2015
5.7
Renisha from South Africa
Couple
Stayed 3 nights in June 2015
Satisfactory, expected more...”
Serenity, peacefully quiet, friendly staff
Stay was satisfactory, however not much to do on the hotel itself. No room service, poor heating for winter, security not so great on the hotel estate on a whole. Did not see any security patrolling, stayed at a corner chalet far out so it felt a bit insecure at night. Poor communication with regards to where breakfasts were situated and the spa service was not good at all. Towels used were cold and not big enough to cover body completely. Overall I would not go back in a hurry, as it wasn't my best experience in the Berg. Definitely overrated as a 4.5 star hotel.
Reviewed June 09, 2015
7.3
Very good
claude from South Africa
Family with young children
Stayed 3 nights in April 2015
Standard”
activities for children, breakfast, facilities.
Reviewed May 04, 2015
7.3
Very good
Zakir from South Africa
Family with young children
Stayed 3 nights in April 2015
Room for improvement”
The facilities, especially for the kids are outstanding. Breakfast was relaxed, with no pressure. We knew our kids were safe, playing around the resort..
It was a very relaxed long weekend. The location is fantastic. Our 4 kids had an awesome time. The bathrooms can do with renovations.. to include mixers at the basins. Our hand shower over the bath tub, didn't work too well either. The bathroom light kept flickering, so my kids were not too happy using the bathroom. Overall we had a good stay and will definitely return.
Reviewed April 07, 2015
8.0
Excellent
Amanda from South Africa
Family with young children
Stayed 3 nights in December 2014
Great location and very family friendly”
Location, activities and size of chalets
Great, kids were kept entertained. The staff at the kiddies zone are really good and they make the holiday really enjoyable for the kids. This was our second time and we really enjoy it.
Reviewed January 20, 2015
6.7
Good
Anusha from South Africa
Family with young children
Stayed 2 nights in September 2014
Family Breakaway”
The magnificent views, Great Kiddies Entertainment, Superb breakfast
We had a fabulous time in the Berg and my kids thoroughly enjoyed the facilities from swimming pool, putt putt to the excellent childrens program that kept them occupied the whole day.There were 2 great staff that i must compliment "PraiseGod" your security at thegate, he was fantastic from the time we entered the resort to when we left. He was soo warm and welcoming and informative about the resort and what was on offer. He made us feel special and got my kids even more excited about their stay. The other lady was Irene at reception , she was extremely friendly and helpful and made our stay a pleasant one. There are a few things i would liek to suggest, the Chalet we had no 90 was not ideal for children as there was no room in front of the door for the kids to run around. My 2year old had to be watched all the time so that he doesnt topple over the banks. I think it is important when booking families with children that this is considered. The lounge area i think needs refurbishment as the carpets were all damaged, the lampshades were had plugs with insulation tape on them and this isnt safe for children. The DSTV channels did not have a single cartoon channel and considering there are children, there should at least be one. The lunchtime meal special was disappointing, they were sold as takeaways with know disposable cutlery, so we couldnt even eat in the public areas and had to take the meals back to our chalet. Other than pizza we couldnt get any other food like burgers or hotdogs that kids would enjoy. All in all it was still a relaxing stay and i hope that the report would consider some of these suggections to make it even better. Thanking you
Reviewed September 18, 2014
123
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