Al Marwa Rayhaan Hotel by Rotana
Al Marwa Rayhaan Hotel by Rotana
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"Very recommend staff is very helpful"

noraani

18 March 2018

Premium City View Twin Room - Guestroom Al Marwa Rayhaan Hotel by Rotana
Premium City View Twin Room - Guestroom
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Lobby Al Marwa Rayhaan Hotel by Rotana
Lobby
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Lobby Al Marwa Rayhaan Hotel by Rotana
Lobby
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Food and beverage Al Marwa Rayhaan Hotel by Rotana
Food and beverage
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Exceptional
Location
9.5
See all 54 photos Al Marwa Rayhaan Hotel by Rotana
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Al Marwa Rayhaan Hotel by Rotana

Exceptional location
Excellent
From 622 reviewsSee what guests said
8.1
Recommended by 81% of guests
Value for money7.4
Distance to city center2 km
Location rating9.5
Nearest airportKing Abdulaziz International Airport (JED)
Distance to airport74.5 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 4 hours ago
Family Partial Kaaba View Suite
Family Partial Kaaba View Suite
...
  • Street view
  • 70 m²/753 ft²
  • 1 super king bed
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Family Partial Haram View Suite
Family Partial Haram View Suite
...
  • Street view
  • 70 m²/753 ft²
  • 1 super king bed
Enter dates to see prices
Royal Suite
Royal Suite
...
  • Street view
  • 126 m²/1356 ft²
  • 1 super king bed
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Classic City View King Room
Classic City View King Room
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed
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Premium City View Twin Room
Premium City View Twin Room
...
  • City view
  • 35 m²/377 ft²
  • 2 single beds
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Classic Partial Haram View Suite
Classic Partial Haram View Suite
...
  • Street view
  • 70 m²/753 ft²
  • 1 king bed
Enter dates to see prices
Deluxe Partial Haram View Suite
Deluxe Partial Haram View Suite
...
  • Street view
  • 92 m²/990 ft²
  • 1 king bed
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Premium
Premium
...
  • City view
  • 98 m²/1055 ft²
  • 2 single beds and 1 king be...
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Premium Suite King
Premium Suite King
...
  • City view
  • 98 m²/1055 ft²
  • 2 single beds and 1 king be...
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Premium Partial Haram View Twin Room
Premium Partial Haram View Twin Room
...
  • Street view
  • 37 m²/398 ft²
  • 2 single beds
Enter dates to see prices
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More about Al Marwa Rayhaan Hotel by Rotana

More about Al Marwa Rayhaan Hotel by Rotana

"The included Buffet Breakfast was excellent."

Reviewed 4 January 2018

Obeidullah from South Africa

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Overall about this hotel is very good"

rozinawati from Malaysia

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Couple
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (622)Booking.com Reviews (7080)
8.1
Cleanliness7.9
Facilities7.7
Location9.5
Room comfort and quality8.0
Service8.0
Value for money7.4
Provided by verified guests of Agoda
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Showing 481 verified guest comments
12345
9.6
Exceptional
Khaled from Saudi Arabia
Family with teens
Family Partial Haram View Suite
Stayed 1 night in September 2018
The hotel was not have the right details of my booking ”
I had to contact Agoda customer office. They contact the hotel and come back to me that I should pay extra 150 SAR+vat to the hotel and Agoda will refund me later. I stayed with one bed less than expected and didn't pay money to the hotel. The customer service was helpful and deal well with the problem, but of course I would like if I found my booking as expected and conformed by your email.
Reviewed September 16, 2018
Dear Valued Guest, 

 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 
 
Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
6.4
Good
Adam from Malaysia
Couple
Classic Partial Kaaba View King Room
Stayed 1 night in September 2018
Confused with the rules”
Lack of breakfast food choices Cannot.take.photo.#at P11 balcon Why P11 breakfast area only open for certain group?
Reviewed September 15, 2018
Dear Valued Guest, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay, Your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future, we apologize for any inconvenience occurred to you and the necessary action will be taken. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
8.0
Excellent
khairuzam from Malaysia
Couple
Classic Partial Haram View King Room
Stayed 3 nights in September 2018
Room ”
Room size too big for couple traveller and toilet size small Your front desk staff not friendly and can't speak simple english
Reviewed September 15, 2018
Dear Valued Guest, 
 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 

Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
10.0
Exceptional
Adrian from Indonesia
Couple
Classic Partial Haram View King Room
Stayed 1 night in September 2018
Nice hotel with good view”
Nice, clean, good food, and quite good view
Reviewed September 09, 2018
Dear Valued Guest, 
 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 

Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
8.0
Excellent
Zakir
Couple
Classic Partial Haram View Twin Room
Stayed 2 nights in September 2018
Location & Breakfast buffet were outstanding.”
Had a short visit to Makkah. Enjoyed the stay with much comfort & ease as the hotel is 3 min walk away from Masjid Al-Haram. Thanks a lot to Mr. Ahmed at the front desk for accommodating my requests.
Reviewed September 09, 2018
Dear Valued Guest, 
 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 

Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
7.2
Very good
Nurul
Couple
Classic City View King Room
Stayed 1 night in September 2018
Very good”
We got our room at 4pm++, bathroom is bit small for this type of room (classic king room city view)
Reviewed September 07, 2018
Dear Valued Guest, Thank you for your recent comment regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Our Hotel a leader in excellence. However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely! Bushra Abdulrazzaq Assistant Director of Front Office
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Al Marwa Rayhaan Hotel by Rotana
8.4
Excellent
Nurul
Couple
Classic City View Twin Room
Stayed 3 nights in September 2018
Overall good”
Near to Al Haram, everything is good
Reviewed September 07, 2018
Dear Valued Guest, Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations. Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
9.6
Exceptional
Mohd from Malaysia
Couple
Classic City View Twin Room
Stayed 2 nights in September 2018
Awesome!”
arguably te closest hotel to Al Haram (King AbdulAziz Gate), gorgeous breakfast (heavenly croissants), elevators was fast and abundant, very helpful receptionist, clean room & toilet, superfast room cleaners. Wifi coverage is weak in some areas though...wifi speed is more than good.
Reviewed September 07, 2018
Dear Valued Guest, Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations. Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
4.4
Syamsul from Malaysia
Couple
Classic Partial Kaaba View King Room
Stayed 2 nights in September 2018
Elevator shutdown ”
Good location and view.. ..short notice on elevator shutdown and no complimentary drink or late check out for waiting an elevator
Reviewed September 07, 2018
Dear Valued Guest, Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations. Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded September 18, 2018
Al Marwa Rayhaan Hotel by Rotana
7.2
Very good
Yusuf from South Africa
Couple
Classic City View King Room
Stayed 5 nights in June 2018
Stay OK”
Breakfast good. Toilet pan too close to shower door - separated by about 6 inches and had to prevent clothes touching toilet pan when entering shower- reception staff would not change room saying come back later and then next day. We checked in at 3:30pm hoping to get the room by check in time at 4pm - room was only ready at 6pm -no sorry or apology. Received e-mails from Rotana hotel to Check In Online to avoid queues and have your room key "ready" - the Reply/ Submit button to this e-mail does not work. In a similar situation in the USA a hotel gave us complimentary dinner for the inconvenience and wait when check in was delayed by just half hour! The Housekeeping cleaners from Bangladesh and Egyptia working on 4th Floor were very good and also made up the room everyday..
Reviewed June 28, 2018
Dear Mr., Greetings from Al Marwa Rayhaan Rotana – Makkah! Thank you for your participation in our guest satisfaction survey following your most recent stay with us. I am saddened to learn about your dissatisfaction with our services and rooms cleanliness provided to you during your stay. Rest assured that all challenges you have unfortunately experienced throughout your stay are certainly not our standards. We constantly strive for quality and consistency and are always looking to improve our performance for the better. We are taking your comments very serious and will execute the relevant training and corrective actions without delay to ensure that when you return, you will have a flawless stay with us. Once again, I would like to thank you for sharing your feedback with us and looking forward to welcoming you back in the nearest future. We look forward to hearing from you and thank you for your trust in Rotana. Sincerely, Bushra.B. Abdulrazzaq Assistant Director of Front
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Al Marwa Rayhaan Hotel by Rotana
9.2
Exceptional
FAWAD from Pakistan
Family with young children
Classic City View Twin Room
Stayed 9 nights in June 2018
best location ”
good hotel .only issue shower place in bathroom don't have separation and gets wet everywhere in shower.rest all great.
Reviewed June 27, 2018
Dear Valued Guest, Thank you for your recent comments regarding Al Marwa Al Rayhaan by Rotana Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future Sincerely, Bushra.B. Abdulrazzaq Assistant Director of Front Office
Responded July 09, 2018
Al Marwa Rayhaan Hotel by Rotana
6.4
Good
Muhammad from United Arab Emirates
Business traveler
Classic City View King Room
Stayed 1 night in June 2018
Washroom is too small ”
Room facility remove in Ramzan , no iron bath robe in room
Reviewed June 17, 2018
Dear Mr. Mohammed, Thank you for your recent comment regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Our Hotel a leader in excellence. However for all the other comments regarding the negative part we will work on it to correct with the necessary action in the future. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely! Bushra Abdulrazzaq Assistant Director of Front Office
Show more
Al Marwa Rayhaan Hotel by Rotana
9.2
Exceptional
Maissa from Saudi Arabia
Family with teens
Classic City View King Room
Stayed 1 night in June 2018
Great experience, great food, and great hospitality ”
I loved my stay at your hotel. Super fancy.
Reviewed June 09, 2018
Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded June 17, 2018
Al Marwa Rayhaan Hotel by Rotana
8.8
Excellent
Mohd from Saudi Arabia
Family with young children
Classic City View King Room
Stayed 2 nights in May 2018
Excellent location with good food”
The ambience, location and food
Reviewed May 13, 2018
Dear Valued Guest, 
 Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra Abdulrazzaq Assistant Director of Front Office
Responded May 13, 2018
Al Marwa Rayhaan Hotel by Rotana
9.2
Exceptional
umar from Pakistan
Family with young children
Deluxe Suite - King Bed
Stayed 1 night in May 2018
Good Staff and Good Location”
Its been a good journey to Mecca and Al Marwa Rayhaan was a good selection for the hotel the main reason for selecting Rotana is location .. It was nice stay there the staff is very helpful and only drawback is they dont have good breakfast and i think these hotels should provice zamzam in the room instead of branded water bottles coz in mecca there is nothing better than zamzam ... overall it was a good hotel and i would definately come again
Reviewed May 05, 2018
Dear Valued Guest, 
 Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra.B. Abdulrazzaq Assistant Director of Front Office
Responded May 08, 2018
Al Marwa Rayhaan Hotel by Rotana
9.2
Exceptional
umar from Pakistan
Family with young children
Classic Partial Haram View Suite
Stayed 3 nights in April 2018
Good location Excellent staff”
well I found them far better than my previous stay here... the staff was really helpful and they speak English which is another good thing about this hotel... breakfast was OK but overall stay was wonderful and I will definitely come again....
Reviewed May 04, 2018
Dear, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. . We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded May 05, 2018
Al Marwa Rayhaan Hotel by Rotana
5.2
Jaber from Saudi Arabia
Group
Quadruple Room
Stayed 1 night in April 2018
Above average”
Toilet are very small, room is not very clean as I found small ship of wood hidden in room’s carpet!! Windows are not clean! No compelmantry coffee or dates as most hotels in the region is provided!
Reviewed April 20, 2018
Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to apologize for any inconvenience has been occurred to you during your stay and please note that all your comments are been taken into consideration in order to rectify what happened and make sure that it will not be repeated again. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded April 25, 2018
Al Marwa Rayhaan Hotel by Rotana
7.6
Very good
umar from Pakistan
Family with young children
Classic City View King Room
Stayed 4 nights in April 2018
not value for money ”
they gave me very low grade room though I paid more so it's kinda upset coz staff is not helpful at All
Reviewed April 19, 2018
Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to apologize for any inconvenience has been occurred to you during your stay and please note that all your comments are been taken into consideration in order to rectify what happened and make sure that it will not be repeated again. We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded April 25, 2018
Al Marwa Rayhaan Hotel by Rotana
9.2
Exceptional
farooq from United Arab Emirates
Family with young children
Classic City View King Room
Stayed 3 nights in April 2018
location brekfast room”
nice room good breakfast and perfect location
Reviewed April 18, 2018
Dear Valued Guest, 

 Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague and our facilities.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once again, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future. 
 
Sincerely, Bushra Abdulrazzaq Assistant Director of Front Office
Responded April 25, 2018
Al Marwa Rayhaan Hotel by Rotana
10.0
Exceptional
noraani from Malaysia
Family with teens
Quadruple Room
Stayed 6 nights in March 2018
Service is very excellent ”
Very recommend staff is very helpful
Reviewed March 18, 2018
Dear Valued Guest, 
noraani Many thanks for sharing this wonderful review/ feedback with us. We are really proud to meet your expectations and work for your comfort. 

We look forward to welcoming you back at Al Marwa Rayhaan by Rotana for another memorable experience in the near future Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Bushra. B. Abdulrazzaq Assistant Director of Front Office
Responded March 25, 2018
Al Marwa Rayhaan Hotel by Rotana
12345
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