Albany Hotel
Albany Hotel
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Quad Room - Guestroom Albany Hotel
Quad Room - Guestroom
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Ballroom Albany Hotel
Ballroom
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Bathroom Albany Hotel
Bathroom
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Bathroom Albany Hotel
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Good
Location
6.8
See all 28 photos Albany Hotel
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What guests are saying:
very happy and looking to stay again
Thabo from South Africa
Solo traveler
A very good stay made all the more pleasant by the efficiency of the staff and the hotel's close proximity to all the amenities I needed.
Vusumuzi from South Africa
Business traveler
superb,i wanted to extend my stay,unfortunately time was not on my side.
john from South Africa
Couple
I enjoyed the stay at the hotel as its the second time that I stayed there I was pleasantly supprised by the renovations that was done well done and keep it up
Bridget from South Africa
Couple
Room excellent , clean , neat , aircon neeeds updating
Inbavathie from South Africa
Solo traveler
the stay was very nice I liked the beds and the welcoming of the staff, they were all very friendly and welcoming and surely would go there again!
Julie from South Africa
Couple
My stay was good with wonderful variety of breakfast; except the unbearable noice that suddenly kept me awake at night.
Happiness from South Africa
Business traveler
I was so tired when I arrived at the hotel, and finding a quiet place like my room helped me to relax and have 'me time' for a change.
Happiness from South Africa
Solo traveler
Good
From 215 reviewsSee what guests said
6.8
/
10
Value for money7.1
Distance to city center1.0 Km
Location rating6.8
Nearest airportKing Shaka International Airport (DUR)
Distance to airport27.6 km
  • Located in heart of Durban

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
This property is in high demand!Last booked 8 hours ago | 7 travelers are looking at this property right now
Quad Room
Quad Room
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  • Room size: 20 m²/215 ft²
  • Garden view
  • 2 queen beds
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Family Room
Family Room
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  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 double beds
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Paraplegic Room
Paraplegic Room
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  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Standard Room
Standard Room
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  • Room size: 20 m²/215 ft²
  • City view
  • 1 single bed and 1 queen be...
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Triple Room
Triple Room
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  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
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Superior Queen Room - Disability Access
Superior Queen Room - Disability Access
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  • Room size: 25 m²/269 ft²
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Basic Double/Twin
Basic Double/Twin
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    Basic Single
    Basic Single
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      Basic Quadruple
      Basic Quadruple
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        Shared Room Dorm
        Shared Room Dorm
        ...
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          More about Albany Hotel

          More about Albany Hotel

          An overview

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          Nearest essentials

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          What they offer

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          What's nearby

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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (215)Booking.com Reviews (2526)
          Cleanliness6.7
          Facilities5.9
          Location6.8
          Room comfort and quality7.3
          Service7.2
          Value for money7.1
          Provided by verified guests of Agoda
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          All guests (215)
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          Showing 150 verified guest comments
          12345
          7.2
          Very good
          Michel from South Africa
          Business traveler
          Standard Room
          Stayed 2 nights in November 2018
          Very good”
          Usually very good hotel, central location and friendly staff. This time, electronic room key did not work and it was required to ask the reception each time when entering the room. Change to another room would have been better. The bathroom is so small that the toilet seat is not staying up and moving in the room is difficult.
          Reviewed November 29, 2018
          10.0
          Exceptional
          Annah from South Africa
          Family with young children
          Triple Room
          Stayed 3 nights in May 2018
          There were minor problems aas the room was painted so it was affecting us but the room was changed.”
          I like this hotel very much. management needs to make sure that plumbers are called to check the rooms maybe once a month as the shower was working and no stopper for the basin and there was no shooter in room 44. Otherwise I like the place and have been there many times.
          Reviewed May 24, 2018
          4.4
          Leanne from South Africa
          Family with teens
          Quad Room
          Stayed 1 night in August 2018
          You get what you pay for”
          Thank goodness we only booked Agoda for 1 night. The staff are pleasant but the rest of the experience was below average. The room was not clean! I got the feeling that the maid service does a light clean before moving to the next. The bathroom was also TINY and uncomfortable. Then there is the issue with parking. Parking is an ADDITIONAL charge and requires you to walk down a very UNSAFE street into what appeared to be a parking lot straight out of a horror movie. Everytime we stepped out of the hotel and made our way to our car we were bombarded with people wanting to sell us stuff, wanting to wash our car or taxi drivers that wouldn't take no for an answer when they offered us a ride. In addition the street to the parking lot was lined with bouncer looking individuals that made us feel very uncomfortable as the stared while we walked past. The staff were friendly and the view from the 11th floor is wonderful. But unless you're a gangster, suggest you find somewhere else to sleep.
          Reviewed August 06, 2018
          9.6
          Exceptional
          Themba from South Africa
          Family with young children
          Quad Room
          Stayed 3 nights in September 2018
          Exceptional”
          I liked the place. Superb service from reception to everyone you meet in the building wearing the Albany hotel uniform.
          Reviewed September 18, 2018
          8.4
          Excellent
          jabulile from South Africa
          Solo traveler
          Triple Room
          Stayed 5 nights in June 2017
          Excellent”
          friendly staff, clean rooms, didn't like the buffet though it's limited and that was not nice..there was one friendly lady who did house keeping loved her, and the 2 ladies who work at the reception Randy and Portia loved them.
          Reviewed July 04, 2017
          4.4
          Charles from South Africa
          Business traveler
          Standard Room
          Stayed 3 nights in June 2017
          Dangerous area. No free parking. Hotel outside looks great but once inside it is not well maintained”
          Maintenance budget is way too low for what the hotel could offer. Staff are great but the rest is found wanting although everything worked fine. Nice place if you don't mind the location and "sticky" musky smell to it.
          Reviewed June 08, 2017
          8.0
          Excellent
          Antonius from Netherlands
          Solo traveler
          Standard Room
          Stayed 3 nights in April 2016
          Absolute good quality for money”
          The place must have been well upgraded recently. Lobby with coffeeshop is nice and clean. Rooms are nice and very clean. The neighbourhood is very strategic: the PeopleMover bus stops right in front; beach is a 15 minute walk.
          Reviewed May 02, 2016
          9.0
          Exceptional
          BUSISIWE from South Africa
          Couple
          Standard Room
          Stayed 2 nights in September 2014
          The environment was nice and clean, very quite.”
          very accommodating , The staff were very friendly.
          I had a great experience. The staff was very friendly. We did not wait for 14:00 check in when we arrived very early in the morning.They just accomodated us since the room that was allocated to us was available. We got a chance to rest. The food was niceand we did not have any issues.
          Reviewed September 11, 2014
          8.7
          Excellent
          TingFung from Hong Kong
          Business traveler
          Stayed 5 nights in February 2013
          Very affordable hotel with good service”
          price, breakfast, location
          I went to Durban for a conference (at the ICC Durban). I used my own funding to support this trip to South Africa, so to save money I stayed at the Albany Hotel instead of the conference hotel (Hilton). I am happy that I made the right choice. The hotel is within walking distance to ICC Durban, only 1/5 the cost of Hilton, and it comes with a nice breakfast buffet. Most importantly, the staffs are very nice and friendly, they are eager to learn my language and use it to greet me every morning. The room is clean and decent. I would recommend this hotel to travelers on a budget. You could save the hotel cost and spend it on other things.
          Reviewed March 02, 2013
          8.3
          Excellent
          Jacqueline from South Africa
          Solo traveler
          Stayed 1 night in January 2013
          Great location but very small rooms”
          Buffet breakfast, very reasonable priced
          I found the hotel on the internet, and was surprised at how cheap the accomodation was. I booked one day in advance, and was able to get a room. The breakfast was delicious; the hotel is very well situated and the staff were very helpful and friendly. The only thing that bothered me, was that there was only parking in a road next to the hotel, and I don't think Durban is such a safe place to leave a car outside at night.
          Reviewed January 31, 2013
          9.3
          Exceptional
          Sipho from South Africa
          Couple
          Stayed 1 night in August 2012
          Lovely Hotel”
          Spacious Rooms
          Our stay was good. We enjoyed the scenery especially the fact that you're very close to the sea. What was also a bonus is the fact that it's not far from the Durban International Convention Center which is where we were going to.
          Reviewed August 08, 2012
          8.7
          Excellent
          Menki from Israel
          Group
          Stayed 4 nights in May 2012
          Nice hotel. location not so so”
          Nice rooms, friendly staff, good breakfast
          picked this one because of its proximity to the comrades marathon expo and finish line. turned out to be in a not so so neighborhood - taxi drivers and locals were amazed we are staying there and warned us not to walk alone at night in this area. we always walked in a group of 2-5 men and didn't see any problem.
          Reviewed June 15, 2012
          8.0
          Excellent
          Mohamed from South Africa
          Family with young children
          Stayed 6 nights in April 2012
          Clean hotel and friendly staff”
          the price
          the rice was reasonable for a family of five and included breakfast. very close to beachfront. however the bar nearby resulted in some unsavoury characters and the saturday evening it was quite rowdy until te early hours of the sunday morning. their is lots of security though and we did not have any incidents
          Reviewed April 11, 2012
          9.3
          Exceptional
          Puseletso from South Africa
          Family with young children
          Stayed 1 night in February 2012
          simply the best”
          the rooms
          the reception was great and speedily, the rooms and hotel was clean and fully equiped. the breakfast was filling and there was a variety to choose from. and the hotel is a walking distance from shopping centres, the beach and ushaka marine world
          Reviewed February 29, 2012
          9.3
          Exceptional
          Bantu from South Africa
          Business traveler
          Stayed 1 night in March 2011
          Proffesional and the best service”
          Welcoming and accommodating
          the hotel was the best ever, staff members are warm and welcoming, they make you feel at home. service was too good and the breakfast was mouth watering. the special price was great value for money. the hotel itself is very clean and the bar was excellent with the best whisky range ever.
          Reviewed April 03, 2011
          3.2
          vincent from South Africa
          Family with young children
          Quad Room
          Stayed 5 nights in April 2018
          place needs make over, and management needs attitude adjustments ”
          they say that there is iron facility, but when you request for the iron its one that is burned and I had to go buy my own, room dirty and don't get cleaned on time only after 3pm daily. shower rake was broken, shower nozell was leaking, will never go back there again
          Reviewed May 07, 2018
          4.8
          Joey from South Africa
          Family with teens
          Standard Room
          Stayed 2 nights in April 2018
          Acceptable”
          the housekeeping was awful, the carpets don't get cleaned ever the water glass is so filthy you can't see through it and our one room didn't have any glasses i'm sorry i ever booked there and we sleep in hotels and guests houses at least once a week but will never book there again
          Reviewed April 19, 2018
          4.8
          Solly from South Africa
          Couple
          Paraplegic Room
          Stayed 2 nights in April 2018
          Unprofessional reception created a lasting impression. ”
          When I checked in on Friday evening 06/04/2018, the "manager " said my booking was not confirmed and they've been fully booked for days. I then asked him, "how is that possible if I have paid through Agoda "? He then looked into the system and and arranged a smaller room (room 42, 4th floor). This was a surprise as I expected a bigger (paraplegic) room for me and my wife, as stipulated on the Agoda receipt. I could have contested this undesirable sudden change, but we were tired from a long trip and just wanted to rest. Worst of all I was afraid we would be 700km away from home without a place to sleep. Even though we were paying customers, it looked like he was doing us a favour, by "salvaging" a small room for us. He didn't apologise for any inconvenience caused, nor even offered us a discount. I didn't like that attitude at all. For some reason our room access card didn't work the next day. I took it back to reception, it was reprogrammed, then again, no one cared to explain.
          Reviewed April 09, 2018
          3.6
          Lulu from South Africa
          Family with teens
          Standard Room
          Stayed 3 nights in January 2018
          the quality of service has dropped”
          This was not my first stay. it used to be ky favourite. however, i cannot say the same after this visit. the staff does not attend to complains. we had a few and none were sorted. 1. the neighbour played loud music and smoked something that cloded our room till the early hours and no action was taken after we reported. 2. no remote control 3. no guidance on how to use the telecom(even after enquiring). 4. lastly, the ironing service was very poor. we had to wait for two hours for our clothes to be returned (we had to call and complain for the cothes to be returned). this happened for the duration of our stay i.e. 4days and 3 nights
          Reviewed January 25, 2018
          2.0
          Venashree from South Africa
          Family with young children
          Standard Room
          Stayed 1 night in January 2018
          Acceptable”
          Unhelpful, unfriendly staff that don't know what they are doing. There are a lot of hidden charges that you are not told about before hand. Pictures on website is totally deceiving. Rooms look nothing like what is advertised. No hot water. RIDICULOUS, will not return.
          Reviewed January 23, 2018
          12345
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