AMERON Luzern Hotel Flora
AMERON Luzern Hotel Flora
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Deluxe Single Room - Bed AMERON Luzern Hotel Flora
Deluxe Single Room - Bed
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Lobby AMERON Luzern Hotel Flora
Lobby
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Interior view AMERON Luzern Hotel Flora
Interior view
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Interior view AMERON Luzern Hotel Flora
Interior view
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Exceptional
Location
9.4
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Excellent
From 526 reviewsSee what guests said
8.6
/
10
Excellent cleanliness
8.8
Recommended by 94% of guests
Value for money8.0
Distance to city center0.2 km
Location rating9.4
Nearest airportZurich Airport (ZRH)
Distance to airport49.8 km
  • 240 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 6 hours ago
Premium Room
Premium Room
...
  • Room size: 25 m²/269 ft²
  • Mountain view
  • 2 single beds
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Premium With View
Premium With View
...
  • Room size: 25 m²/269 ft²
  • Mountain view
  • 1 double bed
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Twin Deluxe Premium
Twin Deluxe Premium
...
  • Room size: 23 m²/248 ft²
  • Balcony/terrace
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Deluxe Double
Deluxe Double
...
  • Room size: 22 m²/237 ft²
  • Balcony/terrace
  • 1 double bed
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Deluxe Single Room
Deluxe Single Room
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 queen bed
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Standard Queen Room
Standard Queen Room
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 double bed
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Standard Single
Standard Single
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 single bed
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Standard Double
Standard Double
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Deluxe Queen Room
Deluxe Queen Room
...
  • Room size: 16 m²/172 ft²
  • Shower
  • 1 double bed
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Comfort Double
Comfort Double
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds
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More about AMERON Luzern Hotel Flora

More about AMERON Luzern Hotel Flora

An overview

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Nearest essentials

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What they offer

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (526)Booking.com Reviews (1726)
8.6
/
10
Cleanliness8.8
Facilities8.1
Location9.4
Room comfort and quality8.5
Service8.5
Value for money8.0
Provided by verified guests of Agoda
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Showing 400 verified guest comments
12345
10.0
Exceptional
Eliane from Hong Kong
Couple
Deluxe Double
Stayed 1 night in October 2018
Exceptional”
The staff are very helpful and nice . The location is closed to the train station and the city centre.
Reviewed October 22, 2018
10.0
Exceptional
HYEUNWOO from South Korea
Couple
Standard Double
Stayed 1 night in September 2018
is good”
The room smelled so bad, but the hotel support was able to make it up to the clean room. If you use a casino, you must go to the front desk and use it. Then they give you a voucher for 10 francs and free 10 franc chips. We have earned 200 francs for the voucher.
Reviewed September 20, 2018
Thank you very much for rating our comfort and service 10 points. We take your remark very seriously as they help us to double check our standards. Sincerely yours, Jessica Ternes and Team
Responded September 24, 2018
AMERON Luzern Hotel Flora
8.4
Excellent
Vilawan from Thailand
Couple
Comfort Double
Stayed 1 night in April 2018
Near train station and the attractions ”
Nice staff
Reviewed September 06, 2018
Thank you so much for your recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. Warm regards, Jessica Ternes and Team
Responded September 10, 2018
AMERON Luzern Hotel Flora
8.0
Excellent
Lik from Singapore
Couple
Standard Double
Stayed 1 night in June 2018
Nice hotel near the station”
Hotel is at a small corner of a road so got to look out for the sign. Rooms are quite big and facilities are the usual Europe standard. Breakfast is quite limited but staff are nice and friendly. Walkable distance to most attractions like the chapel bridge, musegg wall and lion monument
Reviewed June 05, 2018
Thank you very much for your compliments and recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team
Responded June 10, 2018
AMERON Luzern Hotel Flora
8.0
Excellent
Sukanda from Thailand
Group
Deluxe Double
Stayed 2 nights in April 2018
Great location and good services”
Near the train station, clean room and helpful staff
Reviewed April 21, 2018
Thank you very much for your compliments and recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
3.6
Thanakorn from Thailand
Business traveler
Standard Double
Stayed 1 night in April 2018
Pay more because Upsell”
When we arrived the hotel , the staff told us that we paid a lot already for the room but he made us pay more for upgraded selling instead of complimentary upgrade. We felt he cheated on us and we will not come back here ever again.
Reviewed April 14, 2018
Thank you for your rating, we are sorry to read that we could not meet your expectations after a free upgrade. We hope that you will visit us again in the near future to convince you with the excellence and friendliness of our service, sincerely yours, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
8.0
Excellent
Lei from Macau
Couple
Standard Double
Stayed 1 night in March 2018
Ok to stay”
The guy staff will need to be more patient when talking to the guest, feeling they are rushing me when I come in to check in and check out. The girl staffs are very nice and always willing to help out. The location is okay, the breakfast is good, room is quite small compare to other hotels that we are staying at in Switzerland, no kettle can be provided in the room. For a 4 -star hotel, I am expecting more than every time that I need something, has to call the reception (for example, slippers, bathrobe, etc.)
Reviewed April 02, 2018
Thank you very much for your feedback. We regret if we were not able to meet your expectations and furthermore, we deeply regret that we missed out to notice your insatisfaction on property as we would have tried our best to find a suitable solution. We hope you will give us a second chance on a future stay in order to proof that we are able to provide a good quality of service. Warm regards, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
7.6
Very good
Michael from Philippines
Family with young children
Standard Double
Stayed 2 nights in March 2018
Very good”
Beside train station and chapel bridge
Reviewed March 25, 2018
Thank you so much for your recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. Warm regards, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
9.2
Exceptional
Boris from United Kingdom
Couple
Stayed 2 nights in March 2018
Good centrally located hotel”
Great location, clean and well managed hotel. free minibar , if you are travelling by car underground parking offered at 26chf per stay which is great deal for location. Could do with better WiFi and bit more diverse breakfast. Overall I would stay again.
Reviewed March 22, 2018
Thank you very much for your compliments and recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
6.8
Good
Sijie from Singapore
Couple
Standard Double
Stayed 1 night in March 2018
Hotel is near the Lucerne main station, and provides a free transport travel pass ”
The best thing about this hotel is its proximity to Lucerne main station. It is also a starting base for people who wants to visit the famous mountain Pilatus. The hotel also provides a free travel pass (for all transportation in Lucerne) during your stay. Although this is a plus point (as transportation in Swiss is very very expensive and the pass can help save a lot!), the hotel staff forgot to give it to us during our check-in. And we only got to know about the free pass when we had finished our tour in Lucerne (and had already spend close to 20 Swiss franc on the transportation). We were quite disappointed about this issue. So to people who are staying in the hotel, do remember to ask for the free travel pass during your stay!
Reviewed March 11, 2018
Thank you very much for your feedback. We are sorry to learn that we were not able to meet your expectations and regret that we missed out to notice your insatisfaction on property. We would have certainly found suitable solutions for you, best regards Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
8.8
Excellent
Hong-zhe from Australia
Couple
Deluxe Double
Stayed 2 nights in February 2018
comfortable”
comfortable and pleasant experience
Reviewed February 21, 2018
Thank you very much for rating our comfort and service. We would be happy to welcoming you back among us, sincerely yours, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
3.6
Ann from Singapore
Family with teens
Standard Double
Stayed 4 nights in February 2018
No room slippers are given ”
We have to get the slippers from reception ourselves from day 1. Stayed for 4 nights but Housekeeping lady don’t replace new slippers! Have to pay to use the gym!
Reviewed February 19, 2018
Thank you very much for your feedback and open words. Your remarks concerning the guest rooms will be shared with the housekeeping manager - thank you very much. They will allow us to double check and re-adjust our standards. Please note that our Standard rooms only offers basic service. For a future stay we suggest our SMART Comfort or Premium rooms as you will benefit from more comfort and supplement amenities which might better suit your needs. Our reservation department will be at your entire disposal to find the perfect room at the best available rate for you! Warm regards, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
8.8
Excellent
Reny from Indonesia
Couple
Standard Double
Stayed 2 nights in February 2018
Best location”
Near to train station and famous landmark. Staff was very helpful, we got an upgraded room without ask for free. Thank you so much. Have a pleasant stay in this hotel.
Reviewed February 11, 2018
Thank you so much for your recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. Warm regards, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
9.6
Exceptional
Elis from Singapore
Couple
Standard Double
Stayed 3 nights in February 2018
Near to station, attractions and reataurant”
Pros: room is spacious. Quiet. Walking distance and easy to navigate to hotel from station. Also, walking distance to all other attraction and restaurant. Good spread of breakfast. Cons: none
Reviewed February 07, 2018
Thank you so much for your recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. Warm regards, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
10.0
Exceptional
Ari from Indonesia
Couple
Standard Queen Room
Stayed 1 night in January 2018
excellent”
the location is near main train station. 10 minutes walk with luggage. the front office staff is very well informative about the hotel and the city. free wifi and transportation facility from hotel to use in the city. but the wifi didnt working in the city i dont know what is wrong. the room itself new and modern with coffee machine and 4 capsule. free sparkling water also. definitely will come back if i back to Luzern again. very value with your money.
Reviewed January 17, 2018
Thank you so much for your recommendation. We are very happy that you felt very comfortable at any time and appreciated our quality of service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne and its surroundings. Warm regards, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
8.0
Excellent
Serene from Singapore
Couple
Standard Double
Stayed 5 nights in January 2018
Good location”
Near train station with lots of food nearby
Reviewed January 15, 2018
Thank you very much for rating our comfort and service. We would be happy to welcoming you back among us, best regards Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
10.0
Exceptional
zhicheng from China
Couple
Deluxe Double
Stayed 2 nights in December 2017
Nice hotel”
Nice hotel, very clean and convenient to stay for our journey.
Reviewed December 28, 2017
Thank you very much for your most appreciated feedback. We are glad to learn that you liked the ideal location in the heart of Lucerne as well as our service provided. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
10.0
Exceptional
Willianto from Indonesia
Family with teens
Deluxe Double
Stayed 2 nights in December 2017
Excellent stay”
Everything was flawless from our arrival till departure. We will definitely be back when we travel to Lucerne again.
Reviewed December 26, 2017
8.0
Excellent
Huifang from Singapore
Family with young children
Premium With View
Stayed 2 nights in December 2017
Very good”
Front office staffs should have more patience and better body language. Housekeeping staffs very friendly and polite.
Reviewed December 20, 2017
Thank you very much for your most appreciated feedback. We are very happy to read that you enjoyed your overall stay and took note of your remarks which we will discuss with the team. Sincerely Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
7.6
Very good
Hau from Hong Kong
Couple
Standard Double
Stayed 2 nights in May 2017
location is good and the room is clean, nice! =)”
location is good, the room is clean and of course the price is reasonable!
Reviewed October 31, 2017
Thank you very much for rating our comfort and service. Sincerely yours, Jessica Ternes and Team
Responded May 24, 2018
AMERON Luzern Hotel Flora
12345
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