Angsana Bintan
Angsana Bintan
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Island Chill Room Angsana Bintan
Island Chill Room
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Interior view Angsana Bintan
Interior view
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Interior view Angsana Bintan
Interior view
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Beach Angsana Bintan
Beach
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Excellent
Location
8.3
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What guests are saying:
it's my second time in Angsana, excellent as usual, but I have no chance to try snorkeling due to monsoon season. My advice is to travel to Bintan during Apr to Dec to avoid the windy season. Some activities have to be pre-booked.
Zhang from China
Family with teens
As I stayed a few times at Angsana and had great memories I recommended my grandmother to spend a couple of days for relaxing over there. She really enjoyed getting pampered at the spa and the wonderful service provided by the staff.
YANN from France
Solo traveler
we were greeted with friendly and polite hotel staffs the moment we reached bintan ferry terminal. after that, the hotel staffs promptly helped us with the checking in. the room was clean and it had a good view of the beach. the service was very good.
Choon from Malaysia
Couple
Very professional service, people were very nice and friendly. I found our insect in my room, they sent people to my room for cleaning, even it was not too efficient, but the person was very detail minded. Most people treated me like a queen.
Sarah from Canada
Solo traveler
Very good
From 1951 reviewsSee what guests said
7.8
/
10
Excellent service
8.3
Recommended by 86% of guests
Value for money7.0
Location rating8.3
Nearest airportHang Nadim Airport (BTH) - Indonesia
Distance to airport26.5 km
  • Private beach

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Select your room
8.1
Excellent
Room comfort & quality
8 travelers are looking at this property right nowBook now before it's too late!
Island Family Suite
Island Family Suite
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  • Room size: 275 m²/2960 ft²
  • Garden view
  • 2 single beds and 1 queen b...
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Island Suite
Island Suite
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  • Room size: 76 m²/818 ft²
  • Partial sea view
  • 1 queen bed
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Sea Breeze Room with Twin Bed
Sea Breeze Room with Twin Bed
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  • Room size: 41 m²/441 ft²
  • Partial sea view
  • 2 single beds
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Sea Breeze Room with Queen Bed
Sea Breeze Room with Queen Bed
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  • Room size: 33 m²/355 ft²
  • Partial sea view
  • 1 queen bed
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Island Chill Room
Island Chill Room
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  • Room size: 33 m²/355 ft²
  • Partial sea view
  • 2 single beds
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Twin Deluxe
Twin Deluxe
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  • Balcony/terrace
  • Bathtub
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Double room - De Luxe
Double room - De Luxe
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  • Balcony/terrace
  • Bathtub
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Twin room - De Luxe
Twin room - De Luxe
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  • Balcony/terrace
  • Bathtub
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Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Balcony/terrace
  • Bathtub
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Double Or Twin Deluxe
Double Or Twin Deluxe
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  • Balcony/terrace
  • Bathtub
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More about Angsana Bintan

More about Angsana Bintan

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Some helpful facts

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Announcements

Land transfer from the Bintan Ferry Terminal is approximately 15-minute drive to the resort. The hotel provides a return shuttle coach transfer between Bintan Ferry Terminal and the resort. Please advise the hotel your ferry arrival time.

Real reviews from real guests

Agoda Reviews (1951)Booking.com Reviews (1003)
7.8
/
10
Cleanliness7.9
Facilities7.7
Location8.3
Room comfort and quality8.1
Service8.3
Value for money7.0
Provided by verified guests of Agoda
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Showing 1590 verified guest comments
12345
8.4
Excellent
Nelson from Singapore
Couple
Sea Breeze Room with Queen Bed
Stayed 2 nights in January 2019
Anniversary Celebration”
Nice place for a quiet relaxing stay. The staff were very friendly, helpful and accommodating. We wanted to have a look at the bigger rooms, in view of coming again with our children. The staff were very helpful in showing us the available rooms and explaining the differences etc. On the last day, we wanted to pack some sandwiches from the cafe, but were worried there wouldn't be enough time to the kitchen to prepare the sandwiches as we had to catch the shuttle to the ferry terminal. The staff offered to bring us to the terminal in the private car in order for us to have our sandwiches.
Reviewed January 12, 2019
10.0
Exceptional
Praveen from Singapore
Couple
Island Chill Room
Stayed 2 nights in December 2018
Awesome place for a relaxed vacation”
Pros : friendly staff ,good breakfast, amazing beach with great view, sofa beds by the beach to relax , clean rooms and service , dozens of free activities and don’t miss their spa(though expensive it’s worth every penny) Cons: in house dining was expensive (3x mart price ) Tips : get the free shuttle to Lagoi plaza and stock up your fridge , warung yeah @lagoi plaza serves good food , book the hotels free activities as soon as your reach as they tend to get booked quickly
Reviewed December 26, 2018
Dear Praveen, It is a great pleasure for me to know that you have had an enjoyable stay at Angsana Bintan. Indeed our resort is located in a very beautiful area, where the exotic tropical rainforest team up with white sandy beach, combined, it created atmosphere of tranquility and privacy, and of course SPA is a necessary element to add to experience. I really am delighted that you have enjoyed it. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. Your good comment at our associates has been shared with them; they are glad to know that they could meet your expectations with their genuine service. Once again, I look forward to welcoming you back again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager
Responded January 18, 2019
Angsana Bintan
9.2
Exceptional
Jane from United Kingdom
Couple
Sea Breeze Room with Queen Bed
Stayed 4 nights in December 2018
Perfect break”
My husband and I have just returned from 4 nights at the resort. The location is perfect for a quiet relaxing break, the beach and sea are lovely and clean, the hotel pool is also a great place to relax. Plenty of sun beds and shades available all day by the pool. The staff, particularly in the restaurant, were delightful and friendly. The rooms are comfy, especially the bed, albeit a little dated. The area around the bath/shower screen needed updating/cleaning. The food in the restaurant in the main hotel was very good, but expensive, ie, Singapore prices. Overall a great stay and we would go back!
Reviewed December 21, 2018
Dear Jane, The team and are truly delighted to receive this wonderful review and are encouraged to continue our efforts in maintaining our customer satisfaction to the true Angsana standards. I am very proud of my team and their friendliness as you have said. To top it, the unique natural settings around the resort where jungle meets the ocean, just 55 minutes from Singapore, offer a perfect island escapade from the bustling city. Your comment on the food price has been noted and is shared with the concerned department head for further review and necessary follow up. Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
Responded January 18, 2019
Angsana Bintan
9.2
Exceptional
Matthew from Singapore
Family with teens
Sea Breeze Room with Queen Bed
Stayed 1 night in September 2018
Another great stay at Angsana”
Have stayed several times at the Angsana. Staff were great as always and were able to accommodate an early check in for us, so that our son (a toddler) could get his afternoon nap in the room. Pool area is nice and the beach bar is being expanded and upgraded (some small building work ongoing but this didn't impact our stay). The only downside I would say is, since the cheaper Cassia accommodation opened on the same complex and can share them, things like loungers on the beach/pool were hard to come by.
Reviewed September 27, 2018
Dear Matthew, Thank you very much for coming back to our beautiful resort for another stay. I am truly pleased to hear that we were able to create the true Angsana experience to you during your stay. Your gracious comment is what motivates us to strive for excellence in delivering our best service to the guests. As your feedback regarding beach sun lounger has been shared with concerned Head of Department for follow up and necessary action. Once again, thank you for being our most loyal guest and my team and I are looking forward to taking care of you in the near future. Sincerely, Nicolas B. Hotel Manager
Responded October 23, 2018
Angsana Bintan
8.0
Excellent
Hans from Singapore
Family with young children
Island Suite
Stayed 1 night in May 2018
Pleasant stay”
A bit pricey considering this is Indonesia, but we had a nice stay. Lovely staff, relaxing pool. Only issues we encountered was that all the restaurants closed for some reason and the only option offered was a BBQ buffet, which we did not fancy with vegetarians in our party. Ended up with mediocre roomservice food in our rooms, which was not what we had hoped for. Not sure why everything was closed up, hopefully this is an exception.
Reviewed September 10, 2018
Dear Hans, It is lovely to know how our pool had created a pleasant stay for you. Thank you for your compliment toward to the staffs, I have shared it on our notice board to keep every one of us motivated in delivering the true Angsana experience. Addressing your feedback in regards to our dining options is well noted and much appreciated. Please rest assured that part from these alternatives, there are three more restaurants at Banyan Tree, which is our sister hotel. Meanwhile, your feedback of the prices has been noted. I am making sure that it is taken into account when we review our pricing structure. I hope we would have another chance to take care of you again when you are in Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
Responded January 03, 2019
Angsana Bintan
9.6
Exceptional
Swen from Singapore
Family with teens
Sea Breeze Room with Queen Bed
Stayed 3 nights in August 2018
Great resort but expensive Food and beverage ”
Improvements : more sun beds needed - we traveled during international school holiday period and hardly got a sun bed after 10 am. water sports and land activities too expensive - same as F&B (its Indonesia and not Singapore !) Positiv: very friendly staff all over, Golf Course just close by, very clean facilities and beach (regular spraying, therefore almost no Sandflies)
Reviewed August 19, 2018
Dear Swen, Thank you for your feedback. It is lovely to know that you are impressed our staff’s friendliness and unique surrounding. As you would have noted during your stay, our hotel runs at a very high occupancy during International school holiday and therefore, the pool side and beach are normally very busy places during these days. We have a lot of sun loungers for a hotel with 113 guest rooms. In case a guest requires one and is unable to get one as all available loungers are occupied, our pool attendants would be more than happy to assist you find one. Next time, please let us know when you encounter such an issue so that we can provide you with the solution while you are here. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. We would be delighted to be of service to you again in the future and I look forward to welcoming you back. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
6.4
Good
Cheryl from Singapore
Couple
Island Chill Room
Stayed 1 night in November 2018
Breakfast need to be imoroved”
Breakfast variety- lousy Breakfast quality- lousy especially the sunny side up egg and the congee is too sticky The in house taxi condition was bad Since hotel guest is not taking the transport to ferry terminal and instead to golf course, guest should not be charged 224,000 for the taxi with exhaust pipes broken and the driver is struggling to drive
Reviewed November 17, 2018
2.8
Soon from Singapore
Family with young children
Sea Breeze Room with Twin Bed
Stayed 3 nights in November 2018
Very disappointing stay and don't command the brand”
Although marketed as Bayan tree Sister company, the standard is worse than a 1-star hotel. I paid substantially more for the Sea Breeze room, but my room was almost identical to the Island chill room. When confronted why no sofa bed in my room as marketed in booking.com and the room size, they just ignored. Both hotel and duty manager are totally not trained in complains and service recovery. Food was average with exceptionally ridiculous price. Lots of hazards for young kids and very accident prone for their design of lobby for check in.
Reviewed November 08, 2018
9.2
Exceptional
Anton from Singapore
Family with young children
Double Deluxe
Stayed 2 nights in October 2018
Fantastic place, but small room”
The location of this place is just fantastic. Very peaceful and beautiful setting. The beach feels private with not to many people. Food was really good and the staff was always friendly and helpful. The only downside was that the room that we booked was very small with a not so good air condition.
Reviewed November 08, 2018
Dear Anton, I am happy to note that your stay here at Angsana Bintan was enjoyable. Thank you for the gracious mentioned on our staff. Such comments motivate and encourage us to do better and we will continue to deliver the service that our guests expect from us. Your feedback on the maintenance issue has been noted. I have taken this issue up with the Head of Department and will ensure that follow-up is taken place to avoid reoccurrence. Meanwhile, I look forward to welcoming you back soon. Sincerely, Nicolas B. Hotel Manager
Responded January 18, 2019
Angsana Bintan
5.6
Carlos from Australia
Family with young children
Island Family Suite
Stayed 2 nights in October 2018
Very dissapointing”
Facilities are tired and in the process of upgrading - be prepared to deal with construction noise, paint smells and other inconveniences. Beach is very polluted from passing shipping - blobs of tar in the water and dirty sand. Not recommended
Reviewed October 25, 2018
Dear Carlos, Thank you very much for your valuable feedback. It is indeed correct that renovation is being carried out within and around the resort. However, every effort has been made to minimize impacts on you during your stay and we apologize for any inconveniences during the works. In addition to that allow me to apologize for the inconvenience that was caused by the tar on the beach. Let me also highlight that this is beyond our control and all other resorts on the beach front locations of Bintan island do experience this too. However, please be assured that we do increase the frequency of beach cleanups when this happens in order to provide our guests with a clean beach. Again, thank you for staying with us and I hope for another opportunity to welcoming you back to our resort sometimes in the future Sincerely, Nicolas B. Hotel Manager
Responded January 03, 2019
Angsana Bintan
8.0
Excellent
Ang from Singapore
Group
Island Family Suite
Stayed 2 nights in March 2018
Clean and Nice Hotel with actitivies”
Our room for 4 pax had Jacuzzi and a very nice porch facing the sea. Rooms and big and clean! There are free activities within the hotel, It is close to the sister hotel Cassis, and you can use their swimming pool too. There are free shuttle bus to Lagoi bay only. In the past they used to go to other resorts like Nirwana, Kelong etc, however they have removed such collaboration. If you would like to visit the other resorts/ places, you have the option to pay around 170,000 IDR or more for one way trip there.
Reviewed June 03, 2018
Dear Ang, I am pleased to note that we were able to provide you with an enjoyable stay. It was indeed a pleasure to have had the opportunity of looking after you and I hope it would not be the last. I look forward to welcoming you to Angsana Bintan once again. Sincerely, Nicolas B. Hotel Manager
Responded July 09, 2018
Angsana Bintan
9.6
Exceptional
Dan from Indonesia
Couple
Sea Breeze Room with Queen Bed
Stayed 2 nights in May 2018
Perfect location”
We had a wonderful holiday at Angsana. We were visiting to participate in the Triathlon. The hotel worked well with the event staff and there was great movement back and forth from the event lines. Hotel had good food, clean rooms and friendly staff.
Reviewed May 14, 2018
Dear Dan, Thank you for the wonderful feedback. I am pleased to know that we were able to provide you with a memorable expereince. I have shared your gracious comment with the team here and they are very happy to know that they could exceed your expectations. Please do plan to visit us once again. The team and I are looking forard to your return visit. Sincerely, Nicolas B. Hotel Manager
Responded June 11, 2018
Angsana Bintan
8.0
Excellent
christophe from Belgium
Family with young children
Island Suite
Stayed 2 nights in March 2018
Back to the 70s”
The hotel rooms are very 70's style but clean - not super luxuerious but very much in good order. The hotel grounds are very nice, wonderful pool and an amazing beach. The hotel is squeezed a bit in between two other hotels it shares the beach with and even though it remains quite calm all over the grounds, the setup with so many buildings so close to one another make it a bit busy. it was a very nice stay here and room prices are quite reasonable. What is not, however, is the price of food and drinks, which are at Singapore levels or even beyond - disappointing dimension of going there. Everything together the stay becomes very pricey and for the same spent imo one can enjoy places with substantially higher standards elsewhere in the region. (Palawan, Batu Batu, various places in Thailand etc)
Reviewed April 07, 2018
Dear christophe, Thank you for taking the time to put comments and appreciate your valuable feedback regarding your recent stay at Angsana Bintan. However, we have taken note of your comments in regards to price point of our Food & Beverage and are reviewed again with the respective teams to ensure we represent value for money. I am glad that overall you experienced a vibrant holiday at our resort, and I hope to have the opportunity to welcome you again soon. Sincerely, Nicolas B. Hotel Manager
Responded April 13, 2018
Angsana Bintan
8.8
Excellent
Daniel from Poland
Family with young children
Island Suite
Stayed 4 nights in March 2018
Great, but...”
Location itself is great. Beautiful beach with fine white sand. The issue is tar although staff is keeping beach as spotless as possible. Without their constant effort not only beach would be full of rubbish and debris it also helps turtles to come back and lay eggs. Accommodation- clean, spacious and comfortable with some pretty good views from higher floors. Lower floors come with patio which is perfect for toddlers. Food is the massive let down. Overpriced and far away from being good (both at the beach and at the lotus cafe). Definitely something to improve on with those astronomical prices. Alternatives for dinner sick as Saffron and Indonesian are even more expensive alternatives, but at least have a great setting and tasty food. To be clear waiting staff and not only waiting, but all staff in the hotel does know what customer service means. Well done to everyone - keep it up
Reviewed March 15, 2018
6.0
BEE from Singapore
Family with teens
Island Chill Room
Stayed 2 nights in December 2018
Too Boring At Night Even on Christmas Eve”
Pros: Room is clean & conducive. Staff are courteous. Benny is really good in providing extra Aqua aerobics even during his off day. He is marvellous in providing excellent service & greetings to the hotel guest. Cons: Zero activity, not even Christmas songs in the restaurant nor beach on Christmas evening, simply too boring. Every trip out from Angsana has to pay with the exception to Plaza Lagoi.
Reviewed December 26, 2018
8.0
Excellent
Joselyn from Malaysia
Couple
Island Chill Room
Stayed 1 night in January 2019
Good place to relax”
Nice beach and pool, but feel abit dark in the room
Reviewed January 07, 2019
9.6
Exceptional
Leanne from Australia
Family with teens
Island Family Suite
Stayed 4 nights in September 2018
Exceptional”
We had a fabulous time as the Angsana and felt very relaxed by the time we left. The Saturday night beach BBQ was great. My husband and son also went snorkeling while we were there and had a great experience. Our Island Family Suite was extremely spacious and well appointed .
Reviewed October 04, 2018
Dear Leanne, I am glad to note that we had successfully delivered a relaxing experience to you. Thank you for your gracious mentions on our BBQ buffet and facilities as well as the activities. Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan for another amazing experience. Sincerely, Nicolas B. Hotel Manager
Responded October 23, 2018
Angsana Bintan
8.0
Excellent
Yew from Singapore
Family with teens
Island Chill Room
Stayed 2 nights in August 2018
Expensive normal food.”
Room nice & clean, old TV and poor quality movie and sound effect, didnt enjoy TV while raining one day and we couldnt leave room for swim. Good private beach, clean and safe. Staff service are 50-50, not consistent. Xana Beach Club is nice for dinner, seems only here the service is more consistent, staff are knowledgable and attentive, so we went on both nights while staying at Angsana. Lotus Cafe service is so-so, staff are "trainee" standard except the Manager, the staff will try their best to deliver when you have request but lack "experience" for things to get done- like we have to ask for a missing fork and then there was no more sugar for our drinks etc, very basic things can be tiring to keep asking. food not up to mark for the price we are paying.
Reviewed August 28, 2018
Dear Yew, Thank you very much for your review. I am happy that Xana Beach Club restaurant did excellent in meeting your expectation. I am pleased to let you know that I have shared your compliment towards the restaurant team on our notice board. Your feedback on the inconsistency at our service delivery has been taken very serious as well as on the TV issues. I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. As your comment regarding our food quality and price has been highlighted during our meeting. Let me assure you that we are trying our upmost to find other solutions to get better quality products at reduced prices and that any savings will reflect in our prices. Let me assure you that your experience is not reflective of our normal standard and it my sincere hope that we can welcome you back and restore your trust into us. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
8.8
Excellent
Charles from United States
Couple
Sea Breeze Room with Queen Bed
Stayed 2 nights in August 2018
Good value, excellent service”
The staff at Angsana is what makes it great. They were friendly and were always willing to assist. The breakfast buffet has a good combination of local and western menus, while the lunch A la Carte menu is somewhat overpriced, even by Western standards. Dinner is usually a themed outdoors all-you-can-eat buffet with lots of grilled delicacies. Other nearby dining options are at the more casual Cassia eatery or at the more expensive Banyan Tree restaurants. All three hotels belong to the same hotel group, and are within walking distance along the beach. The spa services were great and of expected Banyan Tree quality, although not cheap since it is priced only slightly lower than Singaporean or Western prices. The best deals are the ones being promoted, and be aware that if the services do not specify "nett", there is an additional 21% applied for service tax and fees. Overall, Angsana provides a good value getaway, with great services from a group of friendly staff members.
Reviewed August 27, 2018
Dear Charles, It delights me to know that we have delivered an excellent service during your stay here. I am glad to learn that our outstanding genuine hospitality toppled with unique surrounding of rainforest and sea had made a truly memorable stay for you. Thank you very much for pointing out the goods and the greats. It is lovely to learn how our award-winning Spa had exceeded your expectations once again. Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
Responded September 07, 2018
Angsana Bintan
5.2
Rominee from Philippines
Family with young children
Island Suite
Stayed 1 night in August 2018
Too expensive for everything”
The room is so so. There's only 1 lift I think and the room we got is on the highest floor, far end. I'm pregnant and having 1 toddler. They should have considered upon seeing us. The breakfast was a disappointment. The beach is clean but they should have setup more beach huts or chairs. There's nothing much to do in the resort, all the interesting activities are not free, too expensive. We just booked overnight at Angsana but imagine that we had to go to Nirwana Resort and spend a day there to enjoy. The receptionist doesnt even know the Lagoi shuttle bus pickup/drop off time at their resort. His defense is that the shuttle is not being operated by them. And there was one funny instance we requested him to book a cab for us then asked us if the incoming cab was the one we booked (isn't it we asked him to book for us?) Anyways, we just felt the amount we paid is not worth the stay / experience.
Reviewed August 16, 2018
12345
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  • Excellent location