Best Western Cromwell Hotel
Best Western Cromwell Hotel
See all 48 photos
Single Room - Bed Best Western Cromwell Hotel
Single Room - Bed
See all 48 photos
Lobby Best Western Cromwell Hotel
Lobby
See all 48 photos
Interior view Best Western Cromwell Hotel
Interior view
See all 48 photos
Interior view Best Western Cromwell Hotel
Interior view
See all 48 photos
See map Best Western Cromwell Hotel
See map
Exceptional
Location
9.0
See all 48 photos Best Western Cromwell Hotel
See all 48 photos
Removed from saved list

Best Western Cromwell Hotel

Exceptional location
- Inside city center
- What's nearby?
Very good
From 210 reviewsSee what guests said
7.5
/
10
Very good cleanliness
7.8
Value for money7.1
Distance to city center4 Km
Location rating9.0
Nearest airportLondon City Airport (LCY)
Distance to airport16.4 km
  • 100 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
This property is in high demand!Last booked a few minutes ago
Garden Room
Garden Room
...
  • Room size: 14 m²/151 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Executive Double Room
Executive Double Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Twin Room
Standard Twin Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Double Room
Standard Double Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Single Room
Single Room
...
  • Room size: 11 m²/118 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Standard Twin Bed
Standard Twin Bed
...
    Enter dates to see prices
    Double
    Double
    ...
      Enter dates to see prices
      1 DOUBLE BED GARDEN VIEW BALCONY NON SMOKING
      1 DOUBLE BED GARDEN VIEW BALCONY NON SMOKING
      ...
      • Non-smoking
      Enter dates to see prices
      Standard Twin
      Standard Twin
      ...
      • Non-smoking
      Enter dates to see prices
      1 Double Bed Non Smoking
      1 Double Bed Non Smoking
      ...
      • Non-smoking
      Enter dates to see prices
      Have a question for Best Western Cromwell Hotel?
      Up to 30% off with Agoda Insider Deals!

      Prices drop the moment you sign in!

      Sign in now
      More about Best Western Cromwell Hotel

      More about Best Western Cromwell Hotel

      An overview

      Show more

      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      British cuisine
      British cuisine
      Gardens Restaurant at the Holiday Inn
      20 m British
      The New Restaurant at the V&A
      90 m British, Mediterranean
      Polo Bar Kensington
      100 m British, European
      European cuisine
      European cuisine
      Consortia Restaurant
      120 m European
      Olives Restaurant
      200 m European, Gluten Free, Italian
      Nando's - Gloucester Road
      250 m European, Portuguese
      Asian cuisine
      Asian cuisine
      Umami
      60 m Asian, Malaysian, Thai
      CheckMate Bar, Lounge and Restaurant
      160 m Asian, Bar, British
      The Bombay Brasserie
      180 m Asian, Indian

      What they offer

      Show less

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

      Show more

      Real reviews from real guests

      Agoda Reviews (210)Booking.com Reviews (1062)
      7.5
      /
      10
      Cleanliness7.8
      Facilities6.4
      Location9.0
      Room comfort and quality7.3
      Service7.7
      Value for money7.1
      Provided by verified guests of Agoda
      Filter guest comments by:
      Language
      English
      Deutsch
      Svenska
      日本語
      more
      Room type
      Single Room
      Standard Double Room
      Standard Twin Room
      Executive Double Room
      more
      Search reviews
      Now you can search for any keyword within the reviews
      Showing 183 verified guest comments
      12345
      8.4
      Excellent
      pimpa from Thailand
      Solo traveler
      Garden Room
      Stayed 4 nights in September 2018
      Recommended as one of the best place to stay in London”
      Additional to its superb location, I found that the staff are kind, friendly and extremely helpful. Their warm hospitality impressed me so much that I would come back to stay here next time I visit London.
      Reviewed September 24, 2018
      2.8
      Jake from Philippines
      Solo traveler
      Standard Double Room
      Stayed 1 night in June 2018
      Bait & switch! Booked a best western, stayed in an Ibis. No toothbrush, no electric outlet adaptors.”
      Pros: good location, a bit of a walk from Gloucester Road station. Free water and coffee at reception. Free bagels if you're lucky. Cons: 1. Misrepresentation--it is an IBIS, not a best western. Management didnt care to change the hotel name on agoda. So I had trouble finding it while carrying 2 heavy bags from the train station. 2. Front entrance has no ramp, you literally have to haul your bags up a narrow flight of stairs to check in. 3. Cramped and clunky. People have to walk sideways when they chance upon each other in the narrow corridors. 4. At night, you wont be able to get a toothbrush, which in other hotels is either provided immediately upon checkin or is available from housekeeping when you call at night. I had to walk 4 blocks at 1am to buy my own toothbrush outside! 5. Lack of electric adaptors: Non-UK travellers will have to fight over the very limited number of plug adaptors. Guy told me to go outsode and buy my own. Amazing. In other hotels this is standard.
      Reviewed June 24, 2018
      8.4
      Excellent
      Lih from Singapore
      Solo traveler
      Garden Room
      Stayed 1 night in May 2018
      Excellent”
      I like the continental breakfast: fruit salad, yoghurt, freshly baked and croissants.
      Reviewed May 21, 2018
      9.6
      Exceptional
      Wing from Hong Kong
      Couple
      Garden Room
      Stayed 5 nights in March 2018
      Wong Wing Wa”
      Staff including Deejii are very nice and helpful. Breakfast comes as a big surprise with home made yogurt, seeds, nuts and excellent coffee from a first class coffee machine. Staff cleaned tables thoroughly as if they were cleaning their own tables at home. Hope to come again.
      Reviewed March 11, 2018
      10.0
      Exceptional
      dolores from United Kingdom
      Solo traveler
      Stayed 1 night in December 2017
      Good Basic Hotel in Great Location”
      This is a basic no frills Best Western in a central location close to tubes and buses which can take you anywhere in London. The staff are very friendly. Ask for a room in the back since Cromwell Road is noisy. I will use this hotel again.
      Reviewed January 01, 2018
      6.4
      Good
      LEE from Singapore
      Family with teens
      Standard Twin Room
      Stayed 4 nights in September 2017
      Good”
      Arrived late at almost midnight and staff was friendly and able to check in immediately as he has the booking info ready. However the staff who took over in the morning is not so helpful and couldn't provide info that is required.
      Reviewed October 04, 2017
      Dear Lee, Thank you for taking time to review Best Western The Cromwell. Your comments are very much valued. I appreciate your comments regarding our Night Staff. I have today shared your feedback with the rest of the team and they also join me in apologising for the service issues you experienced in the morning. Thank you once again for bringing this to my attention and I hope that we will have an opportunity to see you again here at Best Western The Cromwell. Best Regards, Laura Civita Front Office Manager
      Responded October 06, 2017
      Best Western Cromwell Hotel
      6.8
      Good
      Frances from Singapore
      Solo traveler
      Standard Double Room
      Stayed 1 night in September 2017
      .”
      Great location near tube. Room is very small but I like it that the bathroom is modern and efficient. Good for those on Budget and do not mind small room. Wifi works.
      Reviewed September 22, 2017
      Dear Frances, Thank you very much for reviewing your recent stay at Best Western the Cromwell hotel. Your feedback is important to us. I am delighted to read that you found our location very convenient and close to the public transports. Thank you for staying with us and we look forward to welcoming you back very soon. Sincerely, Laura Civita Front Office Manager
      Responded October 06, 2017
      Best Western Cromwell Hotel
      8.0
      Excellent
      Eugene from Singapore
      Couple
      Standard Double Room
      Stayed 1 night in December 2016
      clean and convenient”
      very near to tube station and groceries nearby
      Reviewed September 16, 2017
      Dear Eugene, We appreciate your kind feedback and were really happy to read that you enjoyed your visit to our hotel and found it to be conveniently situated within easy walking distance to Gloucester Road Station and other amenities. Thank you and we hope to welcome you back soon. Best Regards, Laura Civita Front Office Manager
      Responded October 06, 2017
      Best Western Cromwell Hotel
      6.0
      Quentin from United Kingdom
      Solo traveler
      Single Room
      Stayed 1 night in February 2016
      nothing better than average”
      bit then it is priced that way too!
      Reviewed August 09, 2017
      Dear Quentin, Thank you very much for taking the time to review your stay at Best Western the Cromwell Hotel. Your feedback is important to us. We value and appreciate receiving your compliments, suggestions and complaints so that we can improve the standard of facilities and services offered to all our guests. Thank you for staying with us and we look forward to welcoming you back very soon. Sincerely, Laura Civita Front Office Manager
      Responded October 06, 2017
      Best Western Cromwell Hotel
      8.0
      Excellent
      Ivan from Malaysia
      Couple
      Stayed 1 night in June 2017
      Very good”
      Excellent location! Staff was kind enough to allow us to check in earlier.
      Reviewed July 06, 2017
      Dear Ivan, I would like to thank you for taking the time to post your review online after your stay with us here at Best Western The Cromwell. I will share your fantastic comment with my entire staff. It is great to see that you have enjoyed your stay with us. Once again I would like to thank you for sharing your experience online and I look forward to welcoming you back again soon. Kind Regards, Laura Civita Front Office Manager
      Responded October 06, 2017
      Best Western Cromwell Hotel
      9.2
      Exceptional
      Kim from Philippines
      Couple
      Standard Twin Room
      Stayed 9 nights in November 2016
      Excellent location”
      Location was perfect! Less than a minute walk to the tube. Room was very clean. Just make sure to ask for a floor with direct access to elevator. We got a room where we needed to walk up a flight of stairs.
      Reviewed April 04, 2017
      7.2
      Very good
      Boon from Singapore
      Family with teens
      Standard Twin Room
      Stayed 4 nights in November 2016
      Very good”
      Room could be cleaner. Overall, it was a pleasant stay for us. The location is excellent, with supermarkets within 5-10mins walk and Gloucester Underground is 5 mins away. I had a room on the first floor facing the main road, just in front of the bus stop. But neither my daughter nor I was disturbed by the traffic noise, we could hardly hear any noise at all.
      Reviewed March 18, 2017
      10.0
      Exceptional
      Shingo from Philippines
      Solo traveler
      Single Room
      Stayed 1 night in January 2017
      Good”
      It was nice
      Reviewed January 22, 2017
      5.6
      Erizemen from Singapore
      Couple
      Standard Double Room
      Stayed 4 nights in October 2016
      Good location”
      Needed a place to sleep, not in London most of the days. Good location, but the rest is mediocre. Do not bring any food or leave food unattended in ur room.
      Reviewed January 01, 2017
      6.4
      Good
      Muhammad from Singapore
      Couple
      Standard Double Room
      Stayed 2 nights in December 2015
      one of the best budget hotel in london”
      near subway. but abit ex for a budget hotel.
      Reviewed December 26, 2016
      6.4
      Good
      HARUO from Japan
      Solo traveler
      Single Room
      Stayed 1 night in December 2016
      Good Location Hotel”
      Nice hotel in Chelsea area, convenient for short term stay
      Reviewed December 19, 2016
      4.8
      Dominic from Italy
      Business traveler
      Standard Double Room
      Stayed 1 night in November 2016
      Cheap, convenient but in need of a little investment ”
      Rooms in need of refurbishment. Especially the carpet
      Reviewed December 01, 2016
      8.0
      Excellent
      Tony from Malaysia
      Solo traveler
      Standard Double Room
      Stayed 1 night in October 2016
      Good hotel nearby to metro”
      Good location and friendly staff. Will stay here again in my next trip.
      Reviewed October 25, 2016
      9.2
      Exceptional
      Teerapan from Thailand
      Couple
      Standard Double Room
      Stayed 6 nights in March 2016
      Good location”
      Love the location. Close to public transportation, pubs and supermarket. Room is clean and comfy.
      Reviewed October 14, 2016
      7.6
      Very good
      Gabriel from Romania
      Family with young children
      Standard Twin Room
      Stayed 3 nights in September 2016
      Thoughts”
      Good location. Good cleaning services. One elevator out of service. Very small rooms. No 220V adaptor for european electrical outlet. Air conditioner very noisy.
      Reviewed September 13, 2016
      12345
      This is a popular property. Don't miss out!

      Back to search results

      Back to room choices

      |

      Dismiss