City Continental London Kensington Hotel
City Continental London Kensington Hotel
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Double Room - Bed City Continental London Kensington Hotel
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Exterior view City Continental London Kensington Hotel
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Exterior view City Continental London Kensington Hotel
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Excellent
Location
8.9
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What guests are saying:
Good comfortable clean rooms, friendly staff. Breakfasts were a little noisy.
Gail from Australia
Couple
Lived with my two cousins in a triple room. Quite clean and tidy. a bit small. Nice staff. Introduced restaurants for us.
Camillemiumiu from New Zealand
Family with teens
wi fi is expensive with other hotels give it for free near by
rakan from Saudi Arabia
great hotel, except that the rooms were a bit small and a bit difficult to get to with big luggage as the stairs were narrow. apart from that, it was a good stay.
Cherie from Singapore
Group
Just less than 5 minutes walk to Earl's Court tube. Clean room.
David from Malaysia
Couple
Staff very attentive and polite. The only bad thing with the hotel are that the wifi is not free for guests and the pillows and somewhat slim.
Henrik from Sweden
Couple
My friend and I had a good stay at the hotel. This very clean and the staf is very very nice. If you're going around London all day and need a hotel just to sleep in this is perfect.
Michael from Denmark
Group

City Continental London Kensington Hotel

Excellent location
- 80 meters from city center
- What's nearby?
Very good
From 206 reviewsSee what guests said
7.1
/
10
Very good cleanliness
7.3
Value for money6.9
Distance to city center1.0 km
Location rating8.9
Nearest airportLondon City Airport (LCY)
Distance to airport17.1 km
  • 90 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
This property is in high demand!Last booked 7 hours ago
Triple Room
Triple Room
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 single bed and 1 double b...
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Family Room (3 Adults)
Family Room (3 Adults)
...
  • Room size: 15 m²/161 ft²
  • Shower and bathtub
  • 1 single bed and 1 double b...
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Single Room
Single Room
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 single bed
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Twin Room
Twin Room
...
  • Room size: 10 m²/108 ft²
  • Street view
  • 2 single beds
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Double Room
Double Room
...
  • Room size: 10 m²/108 ft²
  • Street view
  • 1 double bed
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Triple Standard
Triple Standard
...
  • Shower
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Double Room - Single Use
Double Room - Single Use
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    Double Room
    Double Room
    ...
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      Family Room Standard
      Family Room Standard
      ...
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        Single Standard
        Single Standard
        ...
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          More about City Continental London Kensington Hotel

          More about City Continental London Kensington Hotel

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          British cuisine
          British cuisine
          Kensington Quarter
          140 m British, European
          Cafe du Coin
          210 m British, Cafe, European
          Deena B.
          300 m British, Cafe
          European cuisine
          European cuisine
          Nando's - Earls Court
          160 m European, Grill, Portuguese
          Garnier
          220 m European, French
          The Little French Restaurant
          220 m European, French
          Asian cuisine
          Asian cuisine
          Dragon Palace
          90 m Asian, Chinese
          Siam Garden
          170 m Asian, Thai
          New Asia
          170 m Asian, Balti, Indian

          What they offer

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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (206)Booking.com Reviews (2529)
          7.1
          /
          10
          Cleanliness7.3
          Facilities5.3
          Location8.9
          Room comfort and quality7.0
          Service7.0
          Value for money6.9
          Provided by verified guests of Agoda
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          Room type
          Double Room
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          Showing 190 verified guest comments
          12345
          8.0
          Excellent
          Mahmoud from Saudi Arabia
          Business traveler
          Double Room
          Stayed 8 nights in October 2018
          Very good location”
          Small room,no fridge
          Reviewed October 12, 2018
          4.8
          kam from China
          Couple
          Twin Room
          Stayed 2 nights in September 2018
          NO LIFT IS A PROBLEM”
          TAKING A HEAVY LUGGAGE AND WALK A NARROW STAIR.
          Reviewed October 04, 2018
          6.8
          Good
          TARYN from Australia
          Couple
          Double Room
          Stayed 1 night in September 2018
          Great location, only dissapointed with the cleanliness this visit. ”
          Have stayed here 3 times before but this time the cleanliness of the room was very disappointing. We had an outside garden room, rain had come in through the the front door so carpet was damp, a snail trail was visible around the edges of the carpet and the room smelt damp as well. Bathroom tiles had areas of blackened grout which could be wiped off in places with a cloth (I tried) so a good clean with diluted bleach wouldn't go amiss. Room otherwise was a good size, nice powerfully shower. Breakfast was the usual croissants etc toast, cereal and yoghurt only no orange or apple juice, machine wasn't working. Staff could have been more inviting. Dissapointed to see you have to pay to store your luggage now, never used too. All in all its looking a bit tired. We've stayed in another hotel opposite before and next time we'll try to book there first as it was more modern , more fresh.
          Reviewed September 25, 2018
          Dear Taryn Thank you very much for taking the time to share your feedback here on Agoda Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards, AJ Al Shalabi Hotel Manager
          Responded September 27, 2018
          City Continental London Kensington Hotel
          6.8
          Good
          Adrian from Malaysia
          Couple
          Double Room
          Stayed 5 nights in September 2018
          Good”
          Stayed for 5 days in September. Was somewhat apprehensive upon arriving as we booked the room in June and read a lot of negative comments after. Fortunately, things worked out fine. As we arrived early, requested for early check in and there was a 10 pound fee which we didn't mind paying. Also requested for a ground floor room which was available (room 119). The double room was small but as expected. Air was a bit musty but was solved by opening the balcony door. Breakfast was a host of pastries, coffee & juice, no complaints. Staff were friendly and always with a smile. Overall, worth every penny especially due to its proximity to Earls Court Station.
          Reviewed September 25, 2018
          Dear Adrian Thank you very much for taking the time to share your feedback here on Agoda Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards, AJ Al Shalabi Hotel Manager
          Responded September 27, 2018
          City Continental London Kensington Hotel
          6.8
          Good
          Rohaida from Singapore
          Couple
          Twin Room
          Stayed 5 nights in August 2018
          Nice, Clean and Near Tube”
          I've always stayed at Earls Court area, first time trying City Continental ,recommended by a friend. Hotel is nice, clean with a lift - most important for travelers with big and heavy luggage. Another factor why I chose this hotel because the toilet is newly renovated. Breakfast was good with variety of breads, drinks and fruits. However, the downside is if you need to store your big luggage, they will charge 5pounds for each luggage and free for small bags. The first time I ever had to pay for luggage storage from a hotel that I stayed.
          Reviewed August 28, 2018
          Dear Rohaida Thank you very much for taking the time to share your feedback here on Booking.com Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
          Responded August 31, 2018
          City Continental London Kensington Hotel
          4.0
          CHEE from Hong Kong
          Family with teens
          Family Room (3 Adults)
          Stayed 1 night in July 2018
          Time for maintenance , replacement of bed mattress, door lock etc”
          Early check out at 11 am, can be extended to 12 noon free of charge. Luggage kept at lobby room is charged.
          Reviewed July 28, 2018
          Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
          Responded July 31, 2018
          City Continental London Kensington Hotel
          6.4
          Good
          Aileen from Malaysia
          Solo traveler
          Single Room
          Stayed 4 nights in May 2018
          Basic hotel with non-working lifts and indifferent staff”
          I picked this hotel for the price and location. The only main attraction is the short walk to Earl's Court tube station. The lifts were not working when I arrived (until I left 5 days later) and the very indifferent guy at the reception was quick to state he has no idea when they will be repaired. I was having a huge luggage bag which he looked at indifferently. Luckily a guest offered to help me with the luggage up the stairs because he certainly had no intention to do so. Breakfast was very basic with bread, cereal and some pastry - no eggs served. I have to commend the breakfast staff for working very hard in the limited space to clean up after each guest before the next group comes. Also, my thanks to the lady reception on duty, Aisha(?) finally who was the most helpful person within the constraints of this hotel that helped made my stay better. I will recommend this hotel for budget travellers as you get what you pay for. If you can afford a better one, go for it.
          Reviewed June 10, 2018
          Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
          Responded June 21, 2018
          City Continental London Kensington Hotel
          8.0
          Excellent
          Orathai from Thailand
          Group
          Double Room
          Stayed 7 nights in April 2018
          Good”
          Good
          Reviewed May 09, 2018
          Dear Guest, We really thank you very much for writing such a positive feedback. We are all so glad that you managed to take great advantage of our location, and we appreciate so much that you wanted to share on Agoda Reviews your overall good experience at City Continental Kensington. We really hope to have the chance to assist you again very soon on a next occasion, and to let you enjoy an even more pleasant stay. Thank you very much for choosing City Continental Kensington. Best Regards AJ Al Shalabi Hotel
          Responded June 21, 2018
          City Continental London Kensington Hotel
          6.8
          Good
          Barbara from Germany
          Couple
          Twin Room
          Stayed 1 night in May 2018
          Good choice from Heathrow for a night”
          We only had a 17 hour layover and chose City Continental mainly for its convenience when travelling to and from Heathrow Airport - only 50 min. by tube, no changing required. The area around Earl's Court was very good with several pubs and a plethora of restaurants from around the world. In the morning we were able to walk to Hyde Park in about 20 min. That said, the room itself was disappointing: tiny, with 2 single beds on the fourth floor. Unfortunately the lift was broken for the duration of our stay, so it was a real chore going up all those flights of stairs to the room. But I would think this would only be a temporary issue. The room was quiet and clean; the staff OK. The continental breakfast buffet offered a lot of variety and the coffee was great! I would stay here again though look into getting a larger room with a double bed for the same money. Then it would be ideal.
          Reviewed May 06, 2018
          Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
          Responded June 21, 2018
          City Continental London Kensington Hotel
          7.2
          Very good
          PEI from Malaysia
          Couple
          Double Room
          Stayed 1 night in January 2018
          Location Very Good”
          It's value for money , just the room very small. Location is great, only 3 minute walk to Underground.
          Reviewed January 12, 2018
          Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
          Responded August 28, 2018
          City Continental London Kensington Hotel
          7.2
          Very good
          Stephen from United Kingdom
          Family with teens
          Triple Room
          Stayed 2 nights in October 2017
          OK but very cramped”
          We were in a family room with a double and single bed. Tiny wardrobe - barely enough room for one persons clothes. Could barely get past one another in the bedroom Bathroom was OK size but plug in sink didn't work and mirror was stained. No towel rails and no where to put any toiletries. Everything was clean enough. Hotel itself is a rabbit warren of stairs and landings and firedoors showing how hard it has been to convert the building to a hotel. Breakfast was equally cramped with tables packed together and only a small serving area. Limited choice (3 cereals - no muesli, 2 jams, no Earl Grey tea). No cooked breakfast though that was expected. Staff were friendly and helpful though. We were able to store luggage having arrived before check-in. The location is also excellent with Earls Court Tube station less than 5 mins walk away. On the whole I would probably only go back if I had to.
          Reviewed October 20, 2017
          7.6
          Very good
          Frankie from Singapore
          Family with teens
          Triple Room
          Stayed 1 night in March 2017
          Good value for centrsl district”
          Easy to travel to other location with sub wsy nearby .
          Reviewed April 01, 2017
          9.2
          Exceptional
          Ain from Malaysia
          Solo traveler
          Single Room
          Stayed 3 nights in February 2013
          Walking distance to mrt”
          A good location quite near to train station
          Reviewed November 26, 2016
          4.8
          Titilola from United Kingdom
          Solo traveler
          Twin Room
          Stayed 1 night in November 2016
          Mouldy rooms and front desk servive was very poor.”
          Poor accomodation.
          Reviewed November 21, 2016
          2.0
          rosa from Spain
          Couple
          Triple Room
          Stayed 2 nights in October 2016
          Horrible experience at the City Continental Hotel ”
          I was staying at the City Continental Hotel this weekend and the experience was absolutely terrifying. The rooms were in poor condition: dirty sheets, rugs, curtains and towels. While we were trying to get out the first night the handle of the door broke, and we were locked inside. This is NOT at 3 start hotel, this should be considered a 1 star. the Staff was never avaialble. I had to wait 30 minutes in the lobby for someone to help me change my key since it did not work. The pictures are all more than 10 years old, my room did not look like the ones they sent me.
          Reviewed October 31, 2016
          7.2
          Very good
          Stephen from Australia
          Solo traveler
          Single Room
          Stayed 4 nights in August 2016
          Lousy service.”
          Arrived at early at 11am with my 84 year old mother, her walker. I also had to manage 2 suitcases, 2 hand luggage and our two hand bags. Whilst I did not expect to be allowed into our rooms, I did not expect the surly attitude of the receptionist and lack of the offer to help store our luggage. When we returned later in the day to check in a different receptionist (male this time, so even more annoying) also made no offer to obtain assistance with the luggage or the heavy wooden doors. I took my mum up first to find her room would not open. I returned to reception to ask for a new key card. They gave me a card and once again did not offer to assist with luggage. Went back up and tried new key card with no luck. Went back down again. This time the receptionist came back up with me, watching me trying to manoeuvre the luggage. Only when I got to the room did he offer to help. He couldn't open the door, so back down again and this time he gave me an old style key. I then tried my room, you guessed it key card would not work. Nor would it work anytime during the 4 night stay we had. Every time I had to go back down again to get card rekeyed. The safe in the rooms were locked. You would think a room was vacated this would be checked so that another trip to reception was not necessary. I think I was up to about 10 by now and getting rather tired. To top this all off the lift has a mind of its own and quite often does not work. Usually at breakfast time when everyone is trying to get to the basement. The only thing that saves this hotel is the location. I have stayed here a couple of times now over the years. Would I stay again, most probably not. I definitely will be researching other hotels in the area to see what else is on offer.
          Reviewed September 08, 2016
          8.4
          Excellent
          Jean from United Kingdom
          Couple
          Twin Room
          Stayed 1 night in July 2016
          Convenient”
          We stayed here as we came to London for a theatre break, the hotel is near the tube station. The room was comfortable and well appointed. Staff were friendly and helpful. Breakfast was plentiful.
          Reviewed July 27, 2016
          2.4
          dini from Malaysia
          Couple
          Single Room
          Stayed 1 night in May 2016
          Bad services ever.”
          Room too small. Staff at the receptionist was very rude!
          Reviewed June 08, 2016
          9.2
          Exceptional
          Wen-Yi from Taiwan
          Solo traveler
          Single Room
          Stayed 3 nights in April 2016
          Helpful and friendly staff”
          It might be during a busy time, the lady in the reception wrongly assigned me to a correct room. But soon she assigned me to a new room; I was impressed for her good attitude and taking the responsibility although she looked really tired. After I checked out, I suddenly realised that I forgot my umbrella. I wrote an email and asked whether they could help me to find it for my later collecting. They found my umbrella and assisted me very well. I am really grateful for their help, good service and great attitude.
          Reviewed April 17, 2016
          8.0
          Excellent
          stephen from United Kingdom
          Group
          Twin Room
          Stayed 2 nights in April 2016
          Earls Court”
          Well Happy
          Reviewed April 16, 2016
          12345
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