Find Hotels in Cozumel, Mexico

While the location of the resort is steller the rooms are not. The first 4 nights we had a room with a swim up pool. I at first thought the bites all over my body were from the mosquitoes, but I was horrified to learn that they were actually from bed bugs in the mattress. Our next three nights were in a room with an ocean view. Again the location and the view was breathtaking, however the mold in the room was not. If fact on the wall in the bathroom I took pictures of the 3 inch tall mushroom growing if full view. Overall this could be an outstanding resort, however with the lack of cleanliness and bed bugs I would caution anyone from staying as it is unsafe for your health for you to do so.

Sunscape is a nice, family oriented resort. There are 3 restaurants, 1 was very good, the other 2 were okay, but nothing great. If you like buffets and eating a lot of the same, then great. We prefer variety and taste to quantity and convenience. The staff is very friendly, and always willing to help...you just may inevitably have to ask a few times in order to get that help. The staff at the dive shop were great, as were hosts / valets helping to secure rides / taxis. My only issue with the resort was that they marketed themselves as something they are not quite. This is first and foremost a family resort, which, while conducting my initial research of Sunscape, was not exactly clear. In retrospect (and fairness after coming home), the use of their pictures on their website paints that picture a family vacation. They fail to show these examples on the website (either intentionally or unintentionally), but painfully clear upon your arrival at the resort.

My girlfriend and I stayed at El Cozumeleño for four nights. It was our first time in Cozumel, so we thought we'd try an all-inclusive but would definitely opt for an inexpensive downtown hotel next time. I think some people would really like this place, but it just wasn't for us. The rooms were clean and comfortable, the lobby staff was competent and efficient if not overly friendly, and the pools and beach were clean. Food and drink servers were very friendly and watchful for an empty cup. The issues for us were the truly poor Mexican fare, undrinkable coffee, and noise level at the pool. The all-you-can-eat buffet had plenty of American food and some local dishes, but it was all cafeteria-quality. I know that's what one should expect from an all-inclusive and some people don't mind eating hamburgers, hot dogs and nachos with squeeze cheese, but after exploring the town and finding some truly great places to eat, I'd rather invest the money I spent on an all-inclusive on a cheap hotel and lots of eating out. A matter of preference, I guess. The awful coffee was probably the worst part - after the first day, we started getting up early and taking a cab into town for coffee and breakfast. The pool - starting at around 11am, the loudspeakers started going, playing the same 20-30 songs. The cd - seriously, cd - would regularly skip, and/or start the song over. Pharrell's "Happy" must have been playing for 20 minutes straight one time, skipping around the whole way. Sort of sets the nerves on edge. I'm in my early thirties, am accustomed to city life, am not a huge drinker and am pretty adventurous. If you're like me, you'd probably be better off at a smaller downtown hotel - Cozumel itself is magical, we will definitely be back. If you're into the all-inclusive thing, El Cozumeleño is a good value.

Barbara is the best! She is such a helpful person and made my stay even better! The bed was big and comfortable. Each bed has a power outlet and light and curtain which is nice. The kitchen is quite small. The showers don't have alot of water pressure. I don't like that they charge in usd for dives and then convert to the local currency. It should be the other way around.

The personnel was extremely kind and attentive. We were welcome with champagne. Our kid loved the Kids Club. The beach is wonderfully clean and the water is calm, perfect for swimming and snorkeling. The grounds were extremely well maintained, you live in a natural park. Great food for an all inclusive... We wish we had full access to the evening a la carte restaurants and not just limited access. But I cannot think of a better place in terms of food options. I wish more families with small children would come to this lovely resort, especially since it is primarily meant for families, and not for the teenagers in Spring break. We saw quite a few gangs of teenagers by the bars and heard their noise at night around midnight, which was bothersome, but they must have been bored, as there is nothing for them to do...other than mingle. The disco closes early, and there are no movies or bar shows. They walk from room to room and slam the doors, and you can hear everything. Walls are thin. Families with kids from all over the world, come join us for our next stay!!! :-) It is the best all inclusive resort for a family.

Stayed there last July 2008 came back for 9 nights in May 2009. Staff was friendly and very helpful. Can do shore dives right in front of hotel (great for check out dives) 100 yards south there is a not so pretty but very lively artificial reef caused by the destruction of the dolphin pens during Hurricane Wilma. Don't miss the airplane in 20' of water on route to that reef. All rooms are oceanfront with small TV, A/C and mini fridge. Plenty of hot water in showers. New MEGA supermarket right across the street is very convenient to getting any supplies needed. Walking distance to Margaritaville and 2 hr laundry service. This hotel is typical of reasonably priced hotels in Mexico. It is not plush by any means but is more than sufficient for most needs. If you are looking for plush then you should a 5 star facility where you can pay for those types of frills. Taxi's can be expensive on this island so we prefer to walk whenever possible. This hotel is within easy walking distance of all the downtown San Miguel restaurants and shopping opportunities.

We arrived in Cozumel for a 3 night stay but after our first impressions of the hotel and island we extended for a further 2 nights. The staff were very friendly and helpful, we even arranged our car hire through them and they arranged everything and had the car dropped off to us, it was a no hassle affair. The pool is lovely and large and has a view of the ocean. The room was huge and nice little balcony with ocean and pool view. We only had breakfast twice at the hotel it was ok, but you have to understand that we are on an island and not everything is available all the time. Even though not in the main part of town, there is a great beach restaurant across the road and only a 25 min walk to main town or 70 pesos taxi ride, but head the other way and very close to great beach clubs with snorkel hire and scuba set up. We would stay here again.

Nice hotel by the square. Huge rooms! Mine had a livingroom with a sofa and chair and a table and chairs, small kitchen with fridge and hot plate along with a bedroom with 2 beds and bathroom. Great maid service! Front desk could be a bit more helpful, I asked many times for my safe to be fixed, last guest left it locked, and finally gave up. The shower has low water pressure, a problem in every Cozumel hotel I have ever stayed at along with sometimes not so hot water. Breakfast at Casa Mexicana is included, I went once, lots of food, very delicious but I tend to overeat so I stayed away! I was able to walk everwhere and never felt unsafe. A few days I rented a car from Rentadora Isis to see the island, drive to marina and have some beach club time. I parked the car in a private lot at night rather than the street. I would highly recommend Suites Colonial and would definitely stay again!

The hotel is far away from the waterfront or downtown, in a neighbour reachable only by taxi. The cleanliness is very bad. The bed sheets were smelling, the bathroom wasn't properly clean, when I came I've found even stains of toothpaste on the wall. I've booked the hotel for 5 days, but I've left the second day for another hotel. The owner is quite rude and when he saw me unhappy, instead to understand why he was raising his voice and calling me a taxi. Not worth it at all.

A nice hotel with a good location and nice staff. A small but nice pool. A fine breakfast. But, it is not fun to ask for a king size bed and realize that the only room with a king size bad shares a glass door with the breakfast dining room. Thay gave us a diffrent room instead with 2 sprate bads though. Other than that, big and clean room, and very good value for money.

Please note this place is really far from the main city in Cozumel, and basically everything is in town, apart from a few restaurants closer to the hotel. The hotel is new, very nice, we had an upgraded room with jacuzzi looking out to the Caribbean sea...it was fabulous! We also enjoyed the sauna and steambath, the spa is also really pretty. And the room is the most beautiful I have seen so far in a hotel.