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This particular best Western in rooms are big clean and the bed very comfortable very easy to find from the freeway we will be back

Wish Valet was a choice and that the parking lot was cleared of snow, the rooms are very dry, but they brought a humidifier up when asked.

Old and outdated , the schedule of the pool isn’t kid friendly when you have a group of kids (15kids - 11-12 yr olds). That want to swim in the middle of the day and it’s not open. Heather front desk was rude and not helpful. Our hockey team will never spend money at this hotel again!

Nice modern facilities about a 20 min drive via highway to downtown Ottawa, just off the highway. Pros: clean, modern rooms. Large gym with towel service , decent size pools (indoor and outdoor), hot tubs, game centers (with complementary game console usage). Friendly staff. Nearby golf course. Cons: Parking extra, about $15 CDN / night which was not disclosed upfront.

Location was awesome, we were in Ottawa for a soccer tournament and were 9 mins from the field. Shopping and Restaurants were a 5 min drive. My only complaint would be the lighting in the washroom, little darker then normal. All in all a good place to stay in Kanata.

The reason we booked this hotel was because it is located right in the middle of the distance between Royal Thai Embassy and Byward Market lol. When we walked into the hotel, it took us by surprised that the hotel lobby was under major renovation due to its most recent water pipe explosion. It literally looked like a construction site. Plus, the restaurant was badly affected by the flood, it closed down for teno as well. Despite all this, we really appreciated how informative the staff was to share the experience with us as well as sharing how the hotel is trying its best to accommodate all guests needs. We were greeted friendlily; it made us feel welcomed :) The room we booked through Agoda was standard 1 queen bed; the staff assigned us to room #909 which is double beds room lol we didn't mind the extra bed but my husband and I have to squeeze a little while we sleep. No complaint here tho...Beddings were comfortable and the room is quiet most of the time. TV offers enough channel to browse through...The cleaning lady was sweet enough to ask us if we have enough towels (we didn't want the room to be tidied up since we are only staying for 2 nights) One suggestion to the hotel would be; it would be nice to offer water bottles for the guests. There is Tim Hortons one building away to the right. Also, try Green Papaya (Thai restaurant). This restaurant is exceptional! very authentic and the portion is really good in comparison to TO. What else,....Hotel parking is $18. You can make payment at the parking meter inside the garage or let the hotel staff know, either way they are flexible. Also, Club Carlson is offering a pretty good membership program - for those who often travel you might want to consider sign up for it. It's free!

Staff was courteous, friendly and polite; the room was very clean, the bed was comfortable, and the best part : it was quiet! Would use again.

While providing reasonable price, hotel located in the center of the Ottawa. It is really convenient place to go sightseeing, shopping and to dinner in Ottawa.

Location couldn’t be better, it is within walking distance to a lot of places: - 15mins to Chinatown - 5mins to Baker and Elgin street (food locations) -20 mins to Parliment hill If you prefer public buses, they are just within a 5mins walk as well. Loved the comfort of the bed, size of the suite was great. Lightings of the room would be more on the darker side, but it was not too bad once you get used to it. The staff of the hotel were amazing, very friendly, polite and approachable. Only downside for me would be the breakfast, lacks variety when you see the same thing everyday for a week. But there are diners around that serves breakfast close by, so this rectifies the situation! Overall a very pleasant stay, would definitely be my number 1 choice for future stay should I return to Ottawa.

We had a great stay at this hotel. When we originally arrived they couldn't find our booking however, they quickly made sure that we had a room for the same rate as promised. The hotel is connected to a major shopping centre which is very handy especially if travelling in the winter. It is also close to many of the main attractions would defiantly recommend it to anyone travelling to Ottawa

I was not expecting such a good place to stay while visiting Ottawa. Parking fees were competitive and reasonable. Only a few blocks from Parliament Hill. The hotel was located on the main street in Ottawa called Rideau Street. I will definitely stay here again if I should visit Ottawa again.

Very polite staff, rooms were very clean and comfortable, would go back and recommend to a friend. Cheryl from Canada

Front desk staff extremely friendly and efficient. Rooms were huge. Restaurant nice atmosphere and good food. Shuttle service to airport 24/7,closest hotel to the airport. Everything you need right at the hotel. Love the cookies at the front desk they are addicting. Best bang for your buck

Hot tub not working, small pool but it did the trick,but it was nice to have a patio off the pool. Breakfast was the regular continental but opened up early so my sister could have something before leaving on the airport shuttle at 5:30am. Staff friendly and accommodating. Close to airport and shopping areas

Extremely cramped room none too clean. limited working ac plugs to plug in a charger.consequntly had to use bathroom which resulted in me leaving cords and adapter behind phoned hotel to report this never heard back from them. One exceptionally poor male front desk clerk. Others were amazing

Bed was very comfortable. Location was good, expected some noise from planes but that was not not a problem. Staff was very friendly, quick check in and out. I would recommend this hotel

My room was booked on line and when I got to the room it was a room for handycap with the shower with the seat and no tub. So then I was told that that’s what we get for booking on line. I just wish they would tell me ahead of time. Also the room was an adjoining room that has a door that’s very thin and I listen to the guy next door watch a movie until 1:00 am followed by his snoring. But the staff was amazing, great smiles and very accommodating.

the location was great, I had great customer service. it felt like family owned an very professional service

We booked two rooms, one for my husband and I and one for my son and his wife. Unfortunately, his wife was bitten by bed bugs when they went to bed. They showed the manage the bugs and he said they didn't have another room. Then they realized the pillow was completely infested, he took about 10 bugs to the manager and he found a room that had been booked and was a no show. They moved their things. The next morning when we were checking out the pest control man was there to get rid of them. They told us he comes monthly but they had called him in that morning. They did not charge us for the room. This was an unusual situation. The rooms were appealing and the staff were nice in the breakfast room. I would go back. Most unpleasant for my son.

The hotel is a great value - includes parking (heated, indoor) and a breakfast (yogurt, muffins (bit dry), scrambled eggs, cheese, "sausage" (?), fresh waffles (fun!), juice, oatmeal, cereal, etc) and 24hr coffee/tea. We had a hospitality suite and it was really spacious (separate King bedroom) and then a pull-out couch. It also had a little kitchenette with a microwave, fridge, dishwasher... but oddly zero supplies (no place and only paper cups). The pool was FANTASTIC for kids - really warm and the hot tub was awesome. HOWEVER, please note that it will be closed soon for the ongoing renovations, so check ahead if this is important for you. I hope the pool will be a similar temperature when they're done. The room had a not great smell to it, but I think it's just its age, and what will be fixed with the renos. On that note: we didn't hear the drilling at all, but there are signs up that it usually takes place from 10am-3pm. Should be great when it's all done. V friendly staff also!

The bed was small for two people. But it was our best choice due to its price. The place was very convenient for the shopping mall, fast food and restaurants were just on the next road.

The location was perfect, we were close to the game we went to see. We could walk to hundreds of resteraunts and food vendors. The owner was so helpful and nice, the rooms were amazing. Our trip was perfect all because of the hotel !

Stayed for two nights. Great location and views. Fantastic service and clean rooms. Super modern, loved the nice big shower and kitchen area.

I stayed for one night and feel satisfied about it. First of all, I think I was the neearly lowest prices based on my search, with single independent room and even contained breakfast. There was a little bit smell when I had arrived there at first day, but not lasted for long and of course no smells in the room, definitely. Room was neat and clean, thought the bed was a little bit too soft to me. Breakfast was simple and reasonable compared to the price. In short, a good place to stay and relax compared to how much you spent.

would stay here again if flying into ottawa. clean, nice hotel with close proximity to ottawa airport.

no complimentary water add.l payment for movie watching but then for one night stay. tolerable of those lackness