Find Hotels in Portage (IN), United States

Booked a holiday inn express through Agoda, but was actually Baymont inn when we arrived at address. That was misleading and confusing.

The room I got was infested with mold and the carpet felt damp as well as having mold spots. The whole wing smelled bad and had that same damp carpet feel. The bathroom walls were dirty and moldy too. I had to get another room and that one didn't seem to have mold. The woman at the counter was very unfriendly, never smiled, did not apologize for the inconvenience, barely said a word. She behaved as if I was the inconvenience. She was downright rude. They advertise a hot tub. I went to the pool, which was over-chlorinated, to use the hot tub and it was a tub with hot water. NO jets. I went to ask how to turn it on and was told it doesn't have jets but it's kept at 'hot tub temperature'. I couldn't open the window because the screens in both rooms were torn up with holes in them and I didn't want bugs too. I don't consider myself to be a picky person and didn't expect the Ritz Calton for $65 but this was below my average standards. I will never stay at a Days Inn again.

The room needs work and better cleaning. The light fixture in the washroom were rusted. Seems like the handle to turn the shower on was not put on properly. Sheets in the bed stained and wrinkled. Beds too high. Room was very dusty. Dirty bench in the room. And finally the yellow bucket in the pool that drops water on the kids is filthy on the inside.. the upside was the free breakfast. The lobby and bar are nice clean. Hallways and elevators were clean.

Brought the kids for a last fun night before school starts. They really enjoyed the pool and hot tub, and I was happy it wasnt packed. There were only a few other families so the kids had fun and made some friends. The staff was super friendly and always asking if we needed anything. Our room was clean and comfortable.

I knew the hotel was not going to be perfectly great since I was only paying $53 a night. I figured since we were only sleeping there, it would work for myself and my family. We rented 2 rooms. The Queen beds are comfortable enough, however; they do not make the beds, or change the sheets during your stay. My comforter had a big yellow stain on it, but the bedding was clean, so I wasn't going to be picky. All the rooms smell like dirty feet. The shower and bathroom were comfortable, and the tub was perfect for the littles! They give you fresh towels each day and take your dirty ones and remove the trash each day. The breakfast in the morning was good. Bacon, eggs, potatoes, and make your own waffles. In addition to juices, coffee, cold cereal, and biscuits n gravy, fruit, and pastries. The staff was very very pleasant, the sweet gal helped with our luggage up the stairs, as there are no elevators, and we had an infant and a toddler with us.