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I really liked this hotel. The beds were VERY comfortable. The shower was very hot. The room was pretty big, and clean. The hotel staff was nice. There is a bar or restaurant downstairs, so that is very nice, especially on cold nights when you don't want to walk anywhere else. Behind the hotel is a residential area. The autumn leaves were BEAUTIFUL, so in the morning, I was able to get some gorgeous photos. The entry to the hotel is very nice...palatial looking. Breakfast is included, and so is parking. I don't know why they have such low reviews, but I give it 5 full stars for everything.

when we were searching for a hotel to stay for our 40th anniversary get away,we chose the hyatt, it had great reviews & excellent location. when we arrived the staff made us feel welcome & were helpful.the hotel had all the ameneties beyond what we utilized.the room was clean & comfortable to relax in. we would definately recommend & return to the hotel on our next travels!

Nice hotel , helpful staff especially the concierge, near to Harbourfront and Canada Place. Experienced problems at the restaurant. Our dinner was served after 45 minutes. Tried to buy sandwiches for breakfast and was told by the waiter to pay at Front Desk who in turn told me to pay at the restaurant.

We extremely like the location that we were able to walk around the city or find the restaurants. The bus stop is located in front the hotel. 7/11 is just 1 block away.

So popular since it has location, location! Close to Grouse Mountain, Capilano suspension bridge Clean and comfy beds along with a pool for a dip

More expensive than we were accustomed too but all of Vancouver expensive. Staff was incredible as was location.

This Best Western hotel is simply outstanding! For the price it charges, the service shames most 5 star hotels. Rooms are nice and new and location can't be beat - within walking distance to most tourist attractions. Will come back!

we stayed here for 3 nights. staff are very helpful and friendly. first they put us in south tower. however, when we found that the north tower is nicer and more comfortable for us, they moved our rooms to north tower without any problems, very helpful.

Great location to downtown, Chinatown. Room was small but very clean. Front desk staff was friendly and helpful.

Excellent stay. Room small but clean. Very comfortable bed. Adjustable heating and fan. Courteous staff. Great location. Lovely restaurant. Will return.

Highly recommend this hotel and it’s great staff members for anyone staying a few days in downtown Vancouver.

It was a very nice stay at the hotel. Staff are all friendly and willing to help. it's just s few blocks away from Robson street. The room is very clean and comfortable. Absolutely great value for such price. I will stay here again when I am in town.

You must go to the restaurant next door! The cocktails are amazing and the service impeccable!

I had a gathering of my extended family at the hotel. The staff couldn't have been more helpful, especially with an adventuresome one-year old charging around. They made us feel so welcome, and met every one of our needs.

we had good time. close to robson st. we had 3 rooms. every rooms are so clean. we'd love to stay holiday inn downtown again. thank you.

location is very nice, breakfast also nice , hotel staff very helpful. shopping mall is just few blocks walking distance.

Thoroughly enjoyed my two stays at this hotel. Will definitely rebook for my next visit to Vancouver. No complaints at all.

We had a very pleasant stay. We decided to stay at this hotel based on all the great reviews and it certainly lived up to the expectation. I especially appreciate the customer service we recieved. I felt very much at ease at this hotel and will continue to return everytime we visit Vancouver.

We had an amazing stay at The Sutton! Checking in and checking out was so fast and efficient, seriously the best I've ever experienced. The staff here is AMAZING!! Every person was so professional and kind. We were upgraded upon check in to a 1 bdrm suite. Such a nice and lovely surprise! Thank you for making my husband's 50th birthday one that we won't forget. The room was spotless and the location can not be beat. I highly recommend staying here for your next visit to Vancouver.

Service was exceptional! I’ve stayed at hotels all around the world and was blown away by the service of the staff, especially check in and concierge. They went above and beyond and left a lasting impression.

Great stay for six days six nights. Excellent room. Close to attractions and shops. Very easy to get around the city. Good facilities including the gym treadmill, sauna. And free wifi.

Empire Landmark is an older hotel with a revolving restaurant at the top. Very easy walking distance to the heart of busy Downtown Vancouver. All staff from Front desk to the Housemaid were polite, friendly and helpful. The room was all that was requested and very tidy and presentable. As mentioned, an older style but ticks all the boxes.

The Hotel was very good location, but unfortunately they don't have a car park, so I must parking the car in the building in front of the hotel.. But, the hotel is very cozy, and I very like hot chocolate in the cafe.. Nice... and the staff is very helpful..