Grand Hi-Lai Hotel
Grand Hi-Lai Hotel
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 Grand Hi-Lai Hotel
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Swimming pool [outdoor] Grand Hi-Lai Hotel
Swimming pool [outdoor]
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Fitness center Grand Hi-Lai Hotel
Fitness center
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Bathroom Grand Hi-Lai Hotel
Bathroom
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Excellent
Location
8.8
See all 6 photos Grand Hi-Lai Hotel
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What guests are saying:
Friendly staff and clean rooms, great location and service. Nice cocktails. Good vegetarian/vegan options at the buffet breakfast.
Thomas from Hong Kong
Family with young children
Have rebook many time when travel taiwan
Janice from Malaysia
Business traveler
The hotel is 5 star standard. Next to the department store and shopping area. Staff is very attentive.
Ronnachai from Thailand
Business traveler
Very nice hotel.
Shu from United States
Couple
me and my friends stayed in the hotel while typhoon megi affected Taiwan. The staffs were very patient to help us settle with airline company regarding our flight reschedule, and they were overall very nice and polite during our stay. I strongly recommend to stay here!
Man from Hong Kong
Solo traveler
Location and facilities are the best. Good size rooms and the dining experience is endless. Shopping next door and the view from all 4 sides of the hotel is pleasing. Good choice in Kaohsiung.
Boon from Malaysia
Couple
Nica place to stay, but car parking inconvenient when share parking place with department store and hotel.
TSUNGEN from Taiwan
Family with young children
stay with very good feeling to the services.
Liu from Taiwan
Family with teens

Grand Hi-Lai Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 2263 reviewsSee what guests said
8.7
/
10
Excellent cleanliness
8.9
Recommended by 95% of guests
Value for money8.3
Location rating8.8
Nearest airportKaohsiung International Airport (KHH)
Distance to airport7.1 km
  • 780 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.7
Excellent
Room comfort & quality
This property is in high demand!Booked 23 times since yesterday | 20 travelers are looking at this property right now
Deluxe  Suite
Deluxe Suite
...
  • Room size: 78 m²/840 ft²
  • City view
  • 1 king bed
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Executive Deluxe City View
Executive Deluxe City View
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 double bed
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Deluxe Harbor View Family Room
Deluxe Harbor View Family Room
...
  • Room size: 52.8 m²/568 ft²
  • Harbor view
  • 2 double beds
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Family with City view
Family with City view
...
  • Room size: 39.6 m²/426 ft²
  • City view
  • 1 single bed and 1 queen be...
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Health Room Harbor View
Health Room Harbor View
...
  • Room size: 52.8 m²/568 ft²
  • Harbor view
  • 2 single beds or 1 king bed
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Deluxe Suite Twin
Deluxe Suite Twin
...
  • Room size: 78 m²/840 ft²
  • City view
  • 2 single beds
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Deluxe City View
Deluxe City View
...
  • Room size: 45.6 m²/491 ft²
  • City view
  • 1 double bed
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Superior City View - Twin Bed
Superior City View - Twin Bed
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
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Superior Harbor View Single Room
Superior Harbor View Single Room
...
  • Room size: 33 m²/355 ft²
  • Harbor view
  • 1 double bed
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City View Single Room
City View Single Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 double bed
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More about Grand Hi-Lai Hotel

More about Grand Hi-Lai Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Shanghainese Dumpling
40 m Asian
Harbour Buffet Restaurant-Grand Hi Lai Hotel
40 m Asian, Chinese, Fusion
Mi Gao Shi Jia Sticky Rice
100 m Asian, Taiwanese
Japanese cuisine
Japanese cuisine
Bao Bo Shu Shu Japanese Restaurant Restaurant
40 m Japanese
Ben Kei
60 m Japanese
He le Wu Japanese Restaurant
130 m Japanese
Cafe
Cafe
Sanpin Coffee Shop
60 m Cafe
Miki Coffee
140 m Cafe
Yue Guang Cafe
140 m Cafe

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Please note that Hotel Fitness Center, Sauna Facility and Swimming Pool are closed on the 1st and 3rd Monday of each Month.
Scheduled MRT Central Park Station transfer is available at no additional charge. In order to reserve the transfer, please inform the property in advance.

Real reviews from real guests

Agoda Reviews (2264)Booking.com Reviews (1268)
8.7
/
10
Cleanliness8.9
Facilities8.6
Location8.8
Room comfort and quality8.7
Service8.9
Value for money8.3
Provided by verified guests of Agoda
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All guests (2264)
All room types

Show reviews that mention 

Showing 1158 verified guest comments
12345
10.0
Exceptional
CHANG from Taiwan
Solo traveler
Superior City View
Stayed 1 night in December 2018
The best Hotel in Kaohsiung”
This is my second time to stay Hi-Lai Hotel. and got a upgrade this time. Great room . Good service and staff. Good breakfast. It has a shuttle bus between Central park MRT station and Hi-Lai department. Highly recommend.
Reviewed December 31, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded January 03, 2019
Grand Hi-Lai Hotel
10.0
Exceptional
Chi from Malaysia
Solo traveler
Superior Harbor View Room
Stayed 2 nights in November 2018
Exceptional”
The place is nice and clean. Full facilities and great harbour view especially on a high floor. They have a nice sauna and hot pool for use. They were nice to give me an upgrade. Check in and out was nice, smooth and quick. Appreciated it.
Reviewed November 06, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded November 08, 2018
Grand Hi-Lai Hotel
10.0
Exceptional
ALICE from Taiwan
Business traveler
Superior City View - Twin Bed
Stayed 1 night in October 2017
Great hotel to stay at with good facilities”
We love the spa/sauna they have here for male and female separately. My dad and I stayed here and the room was quite big and clean. There was a leakage of water in our bathroom so they changed our room quickly. We don't know if we will come back since the price has been really high ever since our last stay.
Reviewed October 16, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about the room rate, it is flexible for online agent. We recommend you to find the early bird package on the online travel agent website. Another choice is to go to our website to find suitable package for your stay. Your comments and circumstances have been taken very seriously and are currently being discussed by our management staff. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded October 22, 2018
Grand Hi-Lai Hotel
8.8
Excellent
PeiChun from Taiwan
Couple
Superior Harbor View Room
Stayed 1 night in December 2018
Excellent”
Need to wait in line for 20 min for breakfast. Also, long queue for checkout
Reviewed December 30, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about long queue for breakfast and checkout, we apologize for any inconvenience. Thank you for your comment, we will keep maintain the high quality of our service. Your comments and circumstances have been taken very seriously and are currently being discussed by our management staff. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded January 04, 2019
Grand Hi-Lai Hotel
10.0
Exceptional
Andi
Family with young children
Deluxe Harbor View Family Room
Stayed 2 nights in December 2018
Exceptional”
Nice place .. big room,, friendly staff
Reviewed December 25, 2018
7.2
Very good
Tan from Singapore
Business traveler
Superior City View - Twin Bed
Stayed 1 night in October 2018
Good hotel with shopping mall! Very convenient.”
The staffs in Grand Hi-Lai were all generally friendly and professional. The hotel location is good with a shopping mall attached for convenient shopping if you need to buy things without having to travel outside hotel. The room is comfortable and able to rest well however the desk lamp area is dim and not well lited. Hope that this can be improved in future.
Reviewed November 08, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about the facilities, we are having a renovation this year, will updating most of the facilities and decoration, hope we can provide good quality service and memories. Your comments and circumstances have been taken very seriously by our management staff. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded November 13, 2018
Grand Hi-Lai Hotel
9.6
Exceptional
LESLEIGH from Australia
Solo traveler
Superior Harbor View Single Room
Stayed 10 nights in June 2018
Excellent value”
The Grand Hi Lai Hotel is located near the harbour, a short walk to the mrt and surrounded by good shopping venues and eateries. One excellent feature is room temperature control which is responsive to commands unlike many hotels where you freeze all night.
Reviewed July 05, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe wang Director of Rooms Division
Responded August 15, 2018
Grand Hi-Lai Hotel
10.0
Exceptional
NG from Malaysia
Couple
Superior City View
Stayed 2 nights in April 2018
BEST OF THE BEST”
Luxury hotel The BEST Sauna i ever went, 4 pool in total, high floor room, nearby shopping center. just slight walking distance to MRT, but easy access to taxis. i HIGHLY recommended this hotel. the hotel has variety of nice art and antiques collection. I will come back to this hotel if i visit kaoshiong .
Reviewed April 17, 2018
9.2
Exceptional
Xiaowen from Singapore
Family with young children
Superior Harbor View Room
Stayed 1 night in April 2018
Excellent service staff”
The staff at the Lobster Bar was very professional and even think out of the box to ensure the customers were taken care of. The dessert was tiramisu however I’m still breastfeeding my baby, so I didn’t want to eat anything to do with liquor or caffeine. The supervisor (I think) brought cakes to still satisfy my sweet tooth. Well done!!
Reviewed April 07, 2018
8.8
Excellent
Shawn from Singapore
Business traveler
Superior City View
Stayed 3 nights in December 2017
Everything under one roof”
One of the Safe place to stay, with shopping attached, food court & supermarket at basement. Best plus point is the staff speaks English and gets things done. Only problem is the breakfast menu remains the same for over 8 years
Reviewed March 06, 2018
5.2
susana from Taiwan
Family with young children
Deluxe Harbor View Family Room
Stayed 2 nights in December 2018
Not really value for money”
I stayed in this hotel before many years ago and it was a fantastic, premium experience. Unfortunately, this time we were disappointed. The level of service and the conditions of some of the facilities don’t match the 5-star price we paid for the room. The carpets are really dusty and dirty (in the rooms and in the corridors and banquet rooms), the pillows didn’t smell good, there were massive queues for breakfast and the dining room and breakfast buffet was chaotic and very crowded (and the tables and chairs very dirty). In addition, we had a family banquet in one of the banquet rooms on the 9th Floor and when I took my 8 year old son to the toilets, there were people smoking in the toilets! Similarly, there were ladies who had been smoking in the ladies room. All in all very disappointing and not the excellent experience I remembered from years ago.
Reviewed December 30, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. As you mention about amenities and service, we apologize for any inconvenience. Your comments and circumstances have been taken very seriously and are currently being discussed by our management staff. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded January 03, 2019
Grand Hi-Lai Hotel
10.0
Exceptional
Ellen from Canada
Solo traveler
City View Single Room
Stayed 6 nights in July 2018
Great value for the money”
The staff is incredibly helpful and professional. The buffet breakfast has a wide selection of different foods. The rooms are reasonably sized with nice bathrooms. There's a great view and a department store in the lower levels of the hotel. The pool is a great place to relax.
Reviewed July 31, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe wang Director of Rooms Division
Responded August 15, 2018
Grand Hi-Lai Hotel
8.4
Excellent
Larryjun from Japan
Couple
Superior Harbor View Room
Stayed 2 nights in December 2018
Excellent”
Clean hotel and great location.
Reviewed December 19, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded December 21, 2018
Grand Hi-Lai Hotel
10.0
Exceptional
Rajaram from Hong Kong
Solo traveler
Run of House
Stayed 1 night in December 2018
Very nice refined hotel”
Kaohsiung is a delight and your hotel is perfect home for a tired traveller. Luxurious and very nice ataff
Reviewed December 09, 2018
Dear Valued Guest, Thank you for your comments regarding your last visit with us. The Grand Hi-Lai Hotel is always seeking ways to improve upon our existing standards and amenities. We appreciate and sincerely hope that all areas of your stay were satisfactory and that we may have the opportunity in the future to have you with us again. Yours sincerely, Joe Wang Director of Rooms Division
Responded December 10, 2018
Grand Hi-Lai Hotel
10.0
Exceptional
patricia from Philippines
Family with teens
Deluxe Harbor View Family Room
Stayed 3 nights in December 2017
Great stay!”
Our family’s stay was amazing! The hotel facilities were topnotch: we got a beautiful & spacious family room with a view of the harbor & sunset, comfortable beds with fluffy pillows, very clean bathroom with complete toiletries & amenities, elegant lobby, very courteous & super helpful staff. The buffet breakfast was sumptous. The hotel is attached to a nice dept store with a food court & supermarket at B3. The dept store (Han Shin) offers free shuttle every 10 minutes to the Central station where more shopping & street markets are steps away. The light rail transit and the harbor is a block away & a Catholic church (Holy Rosary Church) is a six minutes walk away. Definitely booking this again!
Reviewed January 02, 2018
9.6
Exceptional
LESLEIGH from Australia
Solo traveler
Superior Harbor View Room
Stayed 2 nights in August 2017
Exceptional”
Great hotelthis hotel has everything, location, views, friendly helpful staff, and a great choice of eateries. It is a traditional hotel rather than modern, but all the services and facilities are available.
Reviewed August 28, 2017
10.0
Exceptional
HO from Hong Kong
Couple
Superior Harbor View Room
Stayed 1 night in August 2017
Great hotel as always and helpful staff”
Free parking during your stay in case you drive. While great food around, strong recommendation to 小吧台 for traditional taiwan breakfast, 鄰 for coffee and waffle, 自強三路小夜市南豐魯肉飯 plus others for dinner. All walking distance from hotel.
Reviewed August 27, 2017
8.0
Excellent
Janice from Singapore
Couple
Superior City View
Stayed 4 nights in March 2017
Enjoyed my stay there”
Hotel is connected to the mall so shopping and eating are extremely convenient. Although the hotel décor is a little dated, we were fine with it since it is the style that the hotel is going for and the room is big and clean. Wouldn't mind staying there again.
Reviewed June 25, 2017
10.0
Exceptional
Raymond from South Africa
Couple
Superior Harbor View Room
Stayed 2 nights in May 2017
Fantastic weekend stay in Kaohsiung”
Had an excellent stay. From its central location, friendly, helpful staff, cleanliness, comfortable rooms, great buffet breakfast and dinner and amazing pool and spa. A good place to relax and visit nearby attractions in the city. The night staff were particularly helpful working out directions and travel plans for me to get to a run and arranging a breakfast box for me as I had to leave before breakfast opened on the first day. I hope to return to this hotel soon.
Reviewed May 29, 2017
10.0
Exceptional
celia from Australia
Couple
Superior City View
Stayed 1 night in January 2017
Best hotel in Kaohsiung ”
The service was second to none The hotel although over 30yrs old is very well maintained and smells nice and fragrant as opposed to that old stuffy smell in others So handy being in the same building as Hanshin Dept store. What more could you want
Reviewed January 14, 2017
12345
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  • Excellent location
  • Love River
  • Central Park MRT Station is within 0.78 km