Grand Hotel Europa
Grand Hotel Europa
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Interior view Grand Hotel Europa
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Excellent
Location
8.0
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Grand Hotel Europa

Excellent location
- 120 meters from city center
- What's nearby?
Very good
From 124 reviewsSee what guests said
7.6
/
10
Very good service
7.8
Recommended by 82% of guests
Value for money7.6
Location rating8.0
Nearest airportNaples International Airport (NAP)
Distance to airport3.9 km
  • 240 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
7.6
Very good
Room comfort & quality
Standard Double or Twin
Standard Double or Twin
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds or 1 double b...
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Junior Suite
Junior Suite
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Triple
Triple
...
  • Room size: 18 m²/194 ft²
  • City view
  • 4 single beds and 1 double ...
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Single
Single
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 single bed
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Classic Quad
Classic Quad
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds and 1 double ...
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Double for Single Use
Double for Single Use
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 double bed
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Classic Quad
Classic Quad
...
  • Smoking allowed
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Standard Single
Standard Single
...
  • Smoking allowed
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Classic Triple
Classic Triple
...
  • Smoking allowed
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Standard Double
Standard Double
...
  • Smoking allowed
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More about Grand Hotel Europa

More about Grand Hotel Europa

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (124)Booking.com Reviews (1319)
7.6
/
10
Cleanliness7.6
Facilities7.0
Location8.0
Room comfort and quality7.6
Service7.8
Value for money7.6
Provided by verified guests of Agoda
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Showing 86 verified guest comments
12345
8.8
Excellent
Gavin from United Kingdom
Couple
Junior Suite
Stayed 2 nights in July 2018
A good wee place...”
Pros: close to station, good value breakfast, nice room, WIFI excellent, nice efficient staff, good bed. Cons: location good for train to vesuvio and pompeii but the life of the city is over on the shore and the area is a bit shady by comparison. Rooms also highly variable. We paid the same rate as my parents but our room was much better. Tip: ask for photos of your assigned room if possible?
Reviewed August 03, 2018
8.8
Excellent
Jayant from United States
Couple
Basic
Stayed 2 nights in April 2018
Mixed feelings, great location”
Stayed here for 3 nights on my recent trip to Naples and have a very mixed feelings about reviewing this hotel. Most of my bad experiences can be put to bad luck but i'll still state them here. 1) Booked 'Room' through Agoda and was given twin bed room where beds were aligned to wall rather than next to each other (room 176). My frd booked the same room and was given 2 queen bed room. (Second floor room). We both paid same money. 2) Went for breakfast and eggs were black instead of yellow inside (stale). Thought it was me but talked to one other patron there and he had same issue with egg. 3) Next day, went for breakfast and there was fungus (green thing) in a yogurt. Showed it to waitress and she said sorry and took it away. 4) Breakfast in general was bit of disappointment, if you are paying extra for it, i would recommend save your money and eat somewhere out. 5) They should seriously look into changing their shower heads as water pressure is sharp and may hurt someone. (Its
Reviewed July 30, 2018
8.0
Excellent
Tina from United Kingdom
Couple
Standard Double or Twin
Stayed 3 nights in June 2018
Very good”
Nice room with a fridge air con wasn’t very good. Very near to the train station
Reviewed June 09, 2018
6.0
smit from India
Family with young children
Standard Double or Twin
Stayed 2 nights in May 2018
Above average”
Very old hotel, needs to be refurbished. Location near Rail station but on a one way street. Supermarket & Restaurant nearby.
Reviewed June 08, 2018
8.0
Excellent
Leanne from United Kingdom
Business traveler
Standard Double or Twin
Stayed 1 night in June 2018
Nice hotel but limited WiFi”
Although the hotel room itself was great, they only allow a very small amount of WiFi usage until an error message appears saying “you have reached your daily quota”. It’s not possible to buy extra internet so this is quite frustrating. You can get around this by logging into the WiFi again with a different email address each time, but I was having to do this every 1 hour! So if you need to upload/download files for work or want to watch Netflix, probably best to find another hotel that doesn’t have such bafflingly low limits on WiFi usage.
Reviewed June 03, 2018
8.4
Excellent
Josefa from Philippines
Couple
Standard Double or Twin
Stayed 3 nights in May 2018
Location”
Nice location since its just across the train station, good choice for a continental breakfast. Some staff are nice and helpful.
Reviewed May 12, 2018
8.0
Excellent
James from Canada
Family with teens
Standard Double or Twin
Stayed 1 night in April 2018
Very good”
Great location if travelling by train. Like Naples the hotel is somewhat tired, dark and depressing. Breakfast predictable so not that great. Staff helpful.
Reviewed April 24, 2018
8.4
Excellent
Weng from Malaysia
Couple
Standard Double or Twin
Stayed 1 night in April 2018
Layover ”
We stayed 1 night here for a layover, it's great for that. Nothing special about the hotel except for the location which is very near to the main train station. So that's convenient. The hotel is kind of old but it has it's charm. Nice, clean and comfortable. Some of the area behind the hotel looks a bit dodgy at night and filled with graffiti.
Reviewed April 16, 2018
7.2
Very good
Jennifer from United Kingdom
Solo traveler
Standard Double or Twin
Stayed 2 nights in March 2018
Convenient Oasis”
Very near the station but in a quieter road. Hotel restaurant was good and same price as eating out elsewhere. Best of all I discovered The White Cafe just two blocks up in Via Novara which has a comfortable smoking tent with chairs, tables and sofas where one can have breakfast and a cigarette!
Reviewed March 09, 2018
8.4
Excellent
Willem from Netherlands
Solo traveler
Standard Double or Twin
Stayed 3 nights in February 2018
Well maintained rooms”
This hotel (3 stars)is centrally located near the Railway Station and Piazza Garibaldi and subway. I had a quiet room (no. 260), Good breakfast with fresh products (fruit, corn flakes, cereals, bread, cheese ham, good coffee, all kins of fruit juices, mineral water etc.). Reasonbly sized room, double bed, in room safe, TV, desk, mini bar, attached bath room, fresh linen and towels every day, and overall very celan!. Be aware of the collected city tax they charge: EURO 2,50 per night when cheking out.
Reviewed February 21, 2018
9.2
Exceptional
Laura from United Kingdom
Family with teens
Standard Double or Twin
Stayed 3 nights in February 2018
Birthday Weekend Away”
The hotel was absolutely fabulous; great design, size, level of comfort, warmth and amenities. the staff were polite, friendly and very helpful. My dad was locked out of his case because of a faulty combination lock. The hotel staff were more than happy to help us pry open the case without ruining it. Staying with my dad for a long birthday weekend away, on my actual birthday I was wished happy birthday and surprised with a complimentary bottle of wine. It’s located in close proximity to all the major sight seeings and recommend landmarks. But because the area has a high poverty rate, you must have your guard up for pickpockets, I had 2 near misses because of my choice of bag, i was safe and fine. It’s just a note to be very weary standing out as a tourist. Overall i would highly recommend to stay at the Grand Europa Hotel. We didn’t get to go up the crater of Mount Vesuvius due to bad weather conditions, on my return in the summer, hopefully, i shall definitely book to stay here again
Reviewed February 05, 2018
Dear Laura, thank you so much for your wonderful review and your so nice words dedicated to Grand Hotel Europa and its staff! We consider all feedbacks of our customers as the most important thing to us in order to improve our work everyday and therefore we really do hope to welcome you again to our hotel. Meanwhile we remain with our warmest regards from beautiful Naples :-)
Responded February 06, 2018
Grand Hotel Europa
9.2
Exceptional
Ross from United Kingdom
Couple
Standard Double or Twin
Stayed 3 nights in January 2018
Lovely hotel, great geographical location”
Was very close to the station, with a good view of the area from the balcony. Room was clean and well maintained, comfy bed and good bath/shower. Only negative would be the surrounding area bring a bit run down, but due to closeness of the station you can travel anywhere with ease
Reviewed February 01, 2018
3.6
alessandra from Italy
Family with teens
Classic Quad
Stayed 1 night in December 2017
Quite dodgy ”
The hotel is really nice, beside the fact that is located in a very dodgy area. Also the staff is not really nice and actually quite rude. When we got into our room there was an open bottle of water, clearly the guy who took our luggages in the room drank that, so we thought the water was gonna be free as there was no prices on the minibar. But then when we checked out surprise! 6€ for the bottle and one of them we didn’t even drink it. Also if you wanna leave your luggage there after you check out you have to pay €4 for a small luggage €6 for big one. Honestly there’s plenty of hotels in Naples and I suggest to don’t get any around this area. VERY DODGY .
Reviewed December 19, 2017
8.4
Excellent
Sherry from United States
Group
Classic Quad
Stayed 1 night in October 2017
Excellent”
Great clean hotel right by the train station.
Reviewed October 21, 2017
7.2
Very good
Emily from Singapore
Family with teens
Classic Quad
Stayed 2 nights in September 2017
Great location. It's stone's throw from the train station. ”
The hotel was just beside the train station. The staffs attending to us were not as friendly as we hoped for. But there was a particular lady, in another swift, that was very helpful. Our room was comfortable with a small balcony. Breakfast was reasonably good. Quite a good stay.
Reviewed October 03, 2017
Dear Emily, thank you for sending us your comment about your stay. We are pleased to read that your visit in Naples was comfortable and enjoyable and therefore we really do hope to welcoming you soon again to the Grand Hotel Europa! Best personal regards from our entire staff Simona Chiapparelli Sales Manager
Responded October 04, 2017
Grand Hotel Europa
7.2
Very good
Rohit from India
Family with young children
Triple
Stayed 1 night in July 2017
Near to Naples central station, but average hotel”
The hotel is well located near the central station as a stopover, with good connectivity to the Metro and buses. However, the part of town is very busy with traffic, and the surrounding area is really average. In terms of hotel itself, we had booked for a family room - which came with a single bed, and a bunk bed. The room was road-facing, which meant there was a lot of traffic noise throughout the night. the hotel offers a restaurant and breakfast, which are good enough, nothing special. In all - a good price for an economic hotel.
Reviewed July 17, 2017
6.4
Good
bambang from Indonesia
Family with young children
Standard Double or Twin
Stayed 3 nights in June 2017
near train station”
good location if want to stay near train station, but not too close to harbour where the centre is located. many shops near but i think it's especially for bulk item.
Reviewed July 10, 2017
7.2
Very good
May from Malaysia
Group
Classic Quad
Stayed 1 night in May 2017
Good location and friendly staff”
Very near to railway station, staff are friendly, have restaurant for dinner and good breakfast.
Reviewed May 10, 2017
5.2
Alan from Australia
Couple
Standard Double or Twin
Stayed 3 nights in April 2017
Above average”
The only good thing was the restaurant which was excellent.
Reviewed May 06, 2017
8.4
Excellent
TeJen from Taiwan
Group
Triple
Stayed 1 night in April 2017
good location, friendly receptionist”
good location, friendly receptionist
Reviewed April 26, 2017
12345
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