Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel
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Deluxe Twin Grand Inna Tunjungan Hotel
Deluxe Twin
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Lobby Grand Inna Tunjungan Hotel
Lobby
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Lobby Grand Inna Tunjungan Hotel
Lobby
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Swimming pool [outdoor] Grand Inna Tunjungan Hotel
Swimming pool [outdoor]
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See map Grand Inna Tunjungan Hotel
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Excellent
Location
8.6
See all 6 photos Grand Inna Tunjungan Hotel
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What guests are saying:
Good location & walking distance to Tunjungan Plaza. The service staff is very excellent. They really know how to treat the customer well. Definitely will come again if go to Surabaya.
Najwa from Malaysia
Family with teens
can't say other than excell in all area
IBNU from Indonesia
Family with teens
- excited - enjoying It's nice because customer services when we checked in at the hotel although booking hotels via Agoda.com. Thank you Inna and Agoda.
parlinden from Indonesia
Family with young children
so comfortable
putueka from Indonesia
Business traveler
It's was wonderful staying thre it's city centre every things around you.easy to access food is ok but the big problems there staff can't speak English at all,I have hard time communicate with thi Em
Charito from Canada
Business traveler
Satisfied with the services
Indrawati from Indonesia
Couple
There're so many mosquito in the room. Wifi was so poor. Only work for 2 hours for my entire stay. Other were excellent, I'm living in this hotel since 10 years ago. Nice place, great location, clean.
Dion from Indonesia
Family with young children
very pleasant.
Amie from Netherlands
Family with young children

Grand Inna Tunjungan Hotel

Excellent location
- Inside city center
- What's nearby?
Very good
From 374 reviewsSee what guests said
7.7
/
10
Very good service
7.8
Recommended by 94% of guests
Value for money7.6
Distance to city center1 km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport13.7 km
  • Airport transfer

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

  • Air conditioning

Select your room
7.6
Very good
Room comfort & quality
Suite Single
Suite Single
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 double bed
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Superior Twin
Superior Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Twin
Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Single
Deluxe Single
...
  • Room size: 28 m²/301 ft²
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Superior Single
Superior Single
...
  • Room size: 28 m²/301 ft²
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Single Superior
Single Superior
...
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    Suite Standard
    Suite Standard
    ...
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      Deluxe Room
      Deluxe Room
      ...
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        Suite King Size Bed
        Suite King Size Bed
        ...
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          Suite King
          Suite King
          ...
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            More about Grand Inna Tunjungan Hotel

            More about Grand Inna Tunjungan Hotel

            An overview

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            Nearest essentials

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            What they offer

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            What's nearby

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            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (374)Booking.com Reviews (144)
            7.7
            /
            10
            Cleanliness7.6
            Facilities7.2
            Location8.6
            Room comfort and quality7.6
            Service7.8
            Value for money7.6
            Provided by verified guests of Agoda
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            All guests (374)
            All room types

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            Showing 300 verified guest comments
            12345
            7.6
            Very good
            Indrapradja from Indonesia
            Family with young children
            Superior Twin
            Stayed 1 night in December 2018
            Its time for renovation”
            I know this hotel has been around for a long time. It has passed its glory and a major makeover is definitely needed. First i really appreciate the big twin beds 120 cm that you can holywood. Our son likes to toss and turn when sleeping, so having an extra big bed is a nice perk. One problem we found is that the bed is too old. It sagged when i lay on it. For a 4 star hotel this is not acceptable. Another big problem is the cleanliness. The bathroom is pretty clean, however the bedroom floor under the bed and around the table is very dirty. I also noticed that the AC controller is old and rusty. Wifi signal is very weak in our room making it hard to access emails. The only good thing about this hotel is its proximity to Tunjungan Plaza. I have to mention that their staff is very profesional and polite. They answered and brought in all our request in a speedy manner. Id say that im very impressed with their service.
            Reviewed December 30, 2018
            Dear Mr. Indrapradja, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded January 16, 2019
            Grand Inna Tunjungan Hotel
            8.8
            Excellent
            ALFRED from Australia
            Couple
            Superior Twin
            Stayed 1 night in June 2018
            classic balinese style”
            the staff were helpful and efficient, the room clean and the breakfast was very good with many choices. It is good value considering the prime location and I would happily stay there again when next in Surabaya
            Reviewed July 10, 2018
            Dear Mr. Alfred Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really thankful for your appreciation, please let us know if you want to visit us . hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager
            Responded July 11, 2018
            Grand Inna Tunjungan Hotel
            9.2
            Exceptional
            Praewpannara from Thailand
            Business traveler
            Superior Single
            Stayed 2 nights in March 2018
            Overall is Okay.”
            pros : the location is so closed to the biggest mall in Surabaya. The hotel is clean and comfy. The staffs can speak English. They are friendly and helpful. cons : The hotel is quite old. The room is not soundproof at all. I could hear loud music from the outside in my room. Some facilities in the room were broken, such as my bath tab, there was only hot water coming.
            Reviewed March 12, 2018
            Dear Mr. Praewpannara , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really sorry if there is something make you uncomfortable, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            10.0
            Exceptional
            NIZAM from Malaysia
            Family with teens
            Superior Single
            Stayed 3 nights in September 2018
            We stayed for 3 nights at the hotel. Everything was excellent. Close proximity to everything needed.”
            The staffs were very friendly and helpful. The room is big and the bed was also comfortable. The best place to stay in Surabaya. Its location made it very strategic to move around the city centre. The breakfast spread was very good. Surely will stay again in this hotel for my next visit and will recommend to my family members, friends and staffs.
            Reviewed September 18, 2018
            Dear Mr. Nizam, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded September 21, 2018
            Grand Inna Tunjungan Hotel
            8.0
            Excellent
            amat from Malaysia
            Business traveler
            Superior Twin
            Stayed 3 nights in November 2018
            Polite staff , clean and location is near the mall .. good breakfast as well.”
            will be back ..
            Reviewed November 15, 2018
            Dear Mr. Amat, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager
            Responded November 16, 2018
            Grand Inna Tunjungan Hotel
            8.4
            Excellent
            Benjamin from Singapore
            Solo traveler
            Superior Twin
            Stayed 1 night in July 2016
            Good location, excellent staff but mosquito infested”
            The location is great! Within walking distance to Tunjungan Plaza. There's a bus stop right in front of the entrance along with option of minivans & taxis. The staff were very friendly, helpful & professional. The room was decent. It's clean, although the place seems a little dated. My biggest complain is the mosquito problem in the hotel. I've killed over 8 mosquitoes in the room yet I still got bitten while I slept. I've also been bitten along the corridors, elevators and the main lobby. Would've been a really nice place to stay if not for the mosquito infestation.
            Reviewed July 08, 2016
            Dear Mr. Benjamin , Thank your for your feedback regarding to your stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 26, 2018
            Grand Inna Tunjungan Hotel
            8.7
            Excellent
            ADI from Indonesia
            Family with young children
            Superior Twin
            Stayed 1 night in July 2015
            Cheap 4 star hotel at great location”
            Location, Room, Price
            This is now new hotel, but I think they have renovated the room. Located at centre surabaya, very near to Tunjungan Plaza, and just walk across road about 150m to 24 hour McD and KFC. Breakfast not much varied, but it is OK. They didnt charge for children's breakfast. We still found some mosquito, and still noise from the road infront the hotel, even they have double window.
            Reviewed July 27, 2015
            Dear Mr. Adi, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 26, 2018
            Grand Inna Tunjungan Hotel
            8.7
            Excellent
            Haryono from Indonesia
            Business traveler
            Superior Twin
            Stayed 1 night in November 2014
            Nice and cozy”
            nice room, friendly staff, and okay food.
            The only complain is that we were given a room that is right next to the main street. During the night we could here even the tiniest noise from the street, especially the beeping sound from the pedestrian crossing sound. Overall, it is a good place to stay!
            Reviewed November 23, 2014
            Dear Mr. Haryono, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 26, 2018
            Grand Inna Tunjungan Hotel
            8.0
            Excellent
            Ai from Malaysia
            Group
            Superior Twin
            Stayed 1 night in August 2018
            Great location to the shopping mall”
            Easy to access to the largest shopping mall in town. Great location and breakfast selection was good.
            Reviewed September 29, 2018
            Dear Mr. Ai, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, please let us know if you want to visit us again. Sincerely, Fajar Subeni General Manager
            Responded October 01, 2018
            Grand Inna Tunjungan Hotel
            8.4
            Excellent
            Supriyono from Indonesia
            Business traveler
            Superior Twin
            Stayed 1 night in September 2018
            Rekomendasi menginap”
            Letak strategis, hotel BUMN, rekomendasi menginap
            Reviewed September 28, 2018
            Kepada Yth, Bapak Supriyono Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan Hotel, kami berharap dapat kembali melayani Bapak dilain kesempatan. Salam, Fajar Subeni General Manager
            Responded October 01, 2018
            Grand Inna Tunjungan Hotel
            8.4
            Excellent
            Supriyono from Indonesia
            Business traveler
            Superior Twin
            Stayed 1 night in September 2018
            Rekomendasi menginap”
            Letak strategis, hotel BUMN, rekomendasi menginap
            Reviewed September 28, 2018
            Kepada Yth, Bapakj Supriyono Terima kasih atas ulasan yang telah diberikan kepada Grand Inna Tunjungan Hotel, kami berharap dapat kembali melayani Bapak dilain kesempatan. Salam, Fajar Subeni General Manager
            Responded October 01, 2018
            Grand Inna Tunjungan Hotel
            8.4
            Excellent
            Asli from Malaysia
            Solo traveler
            Superior Single
            Stayed 3 nights in August 2018
            Good Hotel”
            Good newly renovated hotel.
            Reviewed September 09, 2018
            Dear Mr. Asli thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan, hope we can see you again on your next vacation :). sincerely, Fajar Subeni General Manager
            Responded September 10, 2018
            Grand Inna Tunjungan Hotel
            7.2
            Very good
            Mark from Indonesia
            Business traveler
            Deluxe Twin
            Stayed 2 nights in November 2018
            Good location. Nice helpful staffs”
            Very good location. Near Tunjungan Plaza. Easy access to taxi and transport to go around. Nice and secure hotel.
            Reviewed December 20, 2018
            Dear Mr. Mark, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, please let us know if you want to visit us again :). Sincerely, Fajar Subeni General Manager
            Responded December 27, 2018
            Grand Inna Tunjungan Hotel
            9.6
            Exceptional
            Novie from Indonesia
            Family with young children
            Superior Single
            Stayed 1 night in May 2018
            Exceptional”
            makanan nya enak. lobby luas dan nyaman. meskipun hotel lama tapi sudah renovasi dan nyaman.
            Reviewed July 09, 2018
            Yang Terhormat, Ibu Novie Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, kami akan selalu berusaha meningkatkan kualitas hotel untuk kepuasan pelanggan kami, semoga kami dapat berjumpa kembali dengan Ibu dilain waktu. Salam, Fajar Subeni General Manager
            Responded July 11, 2018
            Grand Inna Tunjungan Hotel
            8.8
            Excellent
            yunus from Indonesia
            Family with young children
            Superior Twin
            Stayed 1 night in June 2018
            nice old hotel”
            nice place, but please upgrade your bed quality
            Reviewed July 03, 2018
            Dear Mr. Yunus, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and we do really apologize for it. . please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded July 04, 2018
            Grand Inna Tunjungan Hotel
            8.4
            Excellent
            Akhmad from Indonesia
            Business traveler
            Superior Twin
            Stayed 1 night in May 2018
            Hotel tua dengan lokasi yang trategis”
            Hotel ini terletak di pusat kota surabaya, walaupun sudah hotel lama, tapi perawatan dan renovasi fasilitas cukup bagus
            Reviewed June 19, 2018
            Yang Terhormat, Bapak Akhmad Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, semoga kami dapat berjumpa kembali dengan Bapak dilain waktu. Salam, Fajar Subeni General Manager
            Responded June 21, 2018
            Grand Inna Tunjungan Hotel
            6.0
            Arif from Indonesia
            Family with young children
            Superior Twin
            Stayed 1 night in December 2017
            The best Value for Money at the time of Pick Season”
            The hotel is very old. Bathtub has mold all over the place but the room is clean. Breakfast has a lot of selection but most of them are sub-par and they will try to charge you on anything they possibly can. Swimmingpool is small but clean and good (my children like it).
            Reviewed January 04, 2018
            Dear Mr. Arif, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            6.4
            Good
            Ashok from Indonesia
            Business traveler
            Superior Twin
            Stayed 1 night in May 2017
            Clean with minimalize design and huge rooms”
            I. Love this hotel coz its clean and the rooms are huge.. The atmosphere is very nice coz a lot of trees in the parking area. Breakfast little bit tasteless although lot of variety. The location is great and walking distance to Tunjungan plaza. I ll surely come back to this hotel whenever i m in sby if i got another great cheap rate from agoda.
            Reviewed May 22, 2017
            Dear Mr. Ashok, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            6.0
            Norita from Malaysia
            Family with teens
            Stayed 1 night in March 2017
            Average stay”
            An old hotel but well-maintained. Pros: The location is good, walking distance to Plaza Tunjungan. The staff is friendly and helpful. Cons: Wifi is only available at the lobby; and no iron provided in the room. The floor was not properly cleaned.
            Reviewed March 27, 2017
            Dear Mrs. Norita, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really sorry if there is something make you uncomfortable, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 25, 2018
            Grand Inna Tunjungan Hotel
            5.0
            Ming from Malaysia
            Business traveler
            Stayed 1 night in November 2015
            Good location but the street noise was loud”
            Location and Price
            The hotel is old. They are making renovation. However, the noise from the street car was loud since it locates in front of a main street. The location is good since it is right in the middle of downtown.
            Reviewed November 18, 2015
            Dear Mr. Ming, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced . please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager
            Responded April 26, 2018
            Grand Inna Tunjungan Hotel
            12345
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            Grand Inna Tunjungan Hotel
            |Very good 7.7
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            • Excellent location
            • Plaza Tunjungan
            • Gubeng Train Station is within 1.2 km