Hili Rayhaan by Rotana Hotel
Hili Rayhaan by Rotana Hotel
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"Beautyfull HOTEL WITH CHARMING STAFF"

george

20 April 2018

King Classic Room - Guestroom Hili Rayhaan by Rotana Hotel
King Classic Room - Guestroom
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Lobby Hili Rayhaan by Rotana Hotel
Lobby
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Lobby Hili Rayhaan by Rotana Hotel
Lobby
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Swimming pool [outdoor] Hili Rayhaan by Rotana Hotel
Swimming pool [outdoor]
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See map Hili Rayhaan by Rotana Hotel
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Excellent
Location
8.5
See all 30 photos Hili Rayhaan by Rotana Hotel
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Hili Rayhaan by Rotana Hotel

Excellent location
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Excellent
From 172 reviewsSee what guests said
8.6
Recommended by 90% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Sauna

Room choices
8.8
Excellent
Room comfort & quality
Premium Suite with King Bed
Premium Suite with King Bed
...
  • Pool view
  • 62 m²/667 ft²
  • 1 king bed
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2 Bedroom Suite
2 Bedroom Suite
...
  • Mountain view
  • 105 m²/1130 ft²
  • 1 king bed
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Classic Suite with King Bed
Classic Suite with King Bed
...
  • Mountain view
  • 57 m²/614 ft²
  • 1 king bed
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Classic Suite
Classic Suite
...
  • City view
  • 57 m²/614 ft²
  • 1 king bed
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King Premium Room
King Premium Room
...
  • Pool view
  • 43 m²/463 ft²
  • 1 king bed
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Twin Classic Room
Twin Classic Room
...
  • Pool view
  • 36 m²/388 ft²
  • 2 single beds
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Twin Premium Room
Twin Premium Room
...
  • Pool view
  • 43 m²/463 ft²
  • 2 single beds
Enter dates to see prices
King Classic Room
King Classic Room
...
  • City view
  • 36 m²/388 ft²
  • 1 king bed
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King Room with Pool View
King Room with Pool View
...
  • 43 m²/463 ft²
  • Shower and bathtub
  • 1 super king bed
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Double Classic
Double Classic
...
  • 36 m²/388 ft²
  • Shower and bathtub
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More about Hili Rayhaan by Rotana Hotel

More about Hili Rayhaan by Rotana Hotel

"Nice rooms and the food was great."

Reviewed 21 January 2017

Saleh from United Arab Emirates

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Nice helpful staff."

ibrahim from Oman

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Family with young children
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (172)Booking.com Reviews (2558)
8.6
Cleanliness9.1
Facilities8.9
Location8.5
Room comfort and quality8.8
Service8.7
Value for money8.1
Provided by verified guests of Agoda
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Showing 117 verified guest comments
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7.6
Very good
Bijumon from United Arab Emirates
Family with young children
King Premium Room
Stayed 2 nights in September 2018
Very good”
Nice place to stay, good helpful staff. The check in took so long even though we had advance booking. We had included breakfast & extra bed in our booking but it was not updated in the system and had to waste time to fix the issue. Food served was good. But overall it was a very good experience.
Reviewed September 16, 2018
Dear Bijumon, Thank you for choosing us as your destination hotel on your recent stay and for having taken the time in posting a review here at Agoda.Com. At Hili Rayhaan by Rotana Al Ain, it is always our sincere intention, to ensure that all our guests leave us, with smile and we apologize for the inconveniences you experienced during this occasion. We look forward to welcoming you back on your next visit. Best Regards, Ibrahim Addam General Manager
Responded September 16, 2018
Hili Rayhaan by Rotana Hotel
7.6
Very good
Muntaser from Oman
Family with teens
King Classic Room
Stayed 2 nights in September 2018
disappointing experince”
I was traveling with my daughter and she was pregnant. We booked two rooms with to different booking number but through Agoda.com. It took us around 30 minutes to check in because the receptionist doesn’t know how to deal with the case that my husband booked our room through Agoda.com and he is not coming with us. I keep telling them that we derived for about 4 hours and my daughter is pregnant and she is tiered but they were not cooperative. This is not expected from 5-star hotel! I visited UAE many times and I never faced such a case before even in 4-star hotel
Reviewed September 12, 2018
7.6
Very good
Muntaser from Oman
Family with teens
Twin Premium Room
Stayed 2 nights in September 2018
bad chieck in experince”
I was traveling with my daughter and she was pregnant. We booked two rooms with to different booking number but through Agoda.com. It took us around 30 minutes to check in because the receptionist doesn’t know how to deal with the case that my husband booked our room through Agoda.com and he is not coming with us. I keep telling them that we derived for about 4 hours and my daughter is pregnant and she is tiered but they were not cooperative. This is not expected from 5-star hotel! I visited UAE many times and I never faced such a case before even in 4-star hotel
Reviewed September 12, 2018
7.6
Very good
Simon from United Arab Emirates
Couple
King Classic Room
Stayed 1 night in August 2018
Short break for a relaxing time”
Location was Ok, received a warm welcome at the entrance followed by a quick check-In at the reception. Room was pretty nice and had all the basic options available. Limited options for Indian cuisine in the menu and No alcohol provided in the hotel though. Breakfast buffet was Ok. Stayed for 1 Night in classic room and worth the price paid which included breakfast as well. Check-out was pretty quick. Overall a good & decent stay.
Reviewed August 22, 2018
Dear Mr. Simon, Greetings from Hili Rayhaan by Rotana Al Ain! Thank you very much for taking the time to review our property and for choosing us as your destination hotel. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We are so happy to hear that you liked our hotel and that you enjoyed your time with us. We are looking forward to welcoming you back on your next visit. Best Regards, Ibrahim Addam General Manager
Responded August 23, 2018
Hili Rayhaan by Rotana Hotel
10.0
Exceptional
Olga from United Arab Emirates
Solo traveler
King Classic Room
Stayed 3 nights in August 2018
amazing”
amazing hotel, clean, nice, comfortable
Reviewed August 06, 2018
Dear Olga, Thank you for taking the time to share your feedback following your recent visit at Hili Rayhaan by Rotana Al Ain! We are delighted to read your great review post your stay. It is most encouraging for us to receive such praises and gives us great pleasure to know that you thoroughly enjoyed your stay. We all look forward to welcoming you back to Hili Rayhaan in the not too distant future. Best Regards, Ibrahim Addam General Manager
Responded August 06, 2018
Hili Rayhaan by Rotana Hotel
9.2
Exceptional
Salim from Oman
Couple
King Classic Room
Stayed 1 night in July 2018
Excellent ”
All staff are friendly, breakfast excellent, rooms are clean. hotel attached to the mall.
Reviewed July 23, 2018
Dear Mr. Salim, Thank you for posting a review here in Agoda.com. We are glad that you enjoyed everything about the hotel especially the services, accommodation, facility and our warm hospitality. We are also pleased to know that you relished the wide selection of our breakfast buffet. I have shared your comments with our team and I am sure that they appreciated your kind words and compliments. Looking forward to welcome you back again in the not so distant future. Best regards, Ibrahim Addam General Manager
Responded July 24, 2018
Hili Rayhaan by Rotana Hotel
9.6
Exceptional
FAISAL from Oman
Family with young children
Twin Classic Room
Stayed 2 nights in July 2018
Best of one..”
Everything was fine..
Reviewed July 11, 2018
Dear Mr. Faisal, Thank you for taking the time to share your feedback on Booking.Com following your recent visit at Hili Rayhaan by Rotana Al Ain! We are delighted to read your great review post your stay. It is most encouraging for us to receive such praises and gives us great pleasure to know that you thoroughly enjoyed your stay. We all look forward to welcoming you back to Hili Rayhaan in the not too distant future. Best Regards, Ibrahim Addam General Manager
Responded July 15, 2018
Hili Rayhaan by Rotana Hotel
5.2
Ahmed from United Arab Emirates
Family with young children
Twin Classic Room
Stayed 1 night in July 2018
Awfully bad”
It was bad experience
Reviewed July 08, 2018
Dear Mr. Ahmed, Thank you very much for staying at Hili Rayhaan by Rotana Al Ain and for sharing your review at Agoda.Com. We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. Allow me to apologize to you for what appears to have been a less than acceptable experience with our property on your visit. My team and I look forward to be of continued service and hope to welcome you back in the very near future. Yours sincerely, Ibrahim Addam General Manager
Responded July 10, 2018
Hili Rayhaan by Rotana Hotel
9.6
Exceptional
george from New Zealand
Couple
King Classic Room
Stayed 1 night in April 2018
Exceptional”
BEAUTYFULL HOTEL WITH CHARMING STAFF
Reviewed April 20, 2018
9.6
Exceptional
Carlos from United Arab Emirates
Couple
King Classic Room
Stayed 1 night in March 2018
Visiting family”
Great hotel. Room a good size with gre at bathrooms. Fascilities with gym, pool, ....is a great part of the hotel. Easy access to the mall is convenient, and means you can easily get those forgotten items. The restaurant is clean and nicely decorated. Our breakfast was good, the coffee was the best. Staff is the best part of the stay they are friendly and helpful and always willing to help. From dropping off the car, to the staff greating you with a smile and Arabic coffee. The check in and check out was amazingly quick and friendly. The luggage to room efficient and the small problem with the kettle was resolved in no time at all. Wonderful hotel with a local feel, with professional and friendly Arabic hospitality.
Reviewed March 10, 2018
10.0
Exceptional
helena from China
Solo traveler
Classic Room
Stayed 1 night in January 2018
close to Hili archaeological sites”
The hotel is close to Hili archaeological sites, but far away from the city of AI Ain. If you don't have a car, you'd better think about where you want to go, if you want to go to the Hili arhaeological sites, this hotel is very close to it. Since it is not in the city, its price is relatively cheap, very good value for its facilities.
Reviewed January 25, 2018
6.4
Good
Anthony from United Arab Emirates
Family with young children
King Classic Room
Stayed 1 night in January 2018
Disappointing stay due to very loud music.”
Unbelievably loud music playing until midnight. Despite bringing our frustration to staff, we were not told the truth about when the music would finish. Staff seemed to guess. Having two small children with us, the music was unbearable, and kept us all awake for some time. For what should have been a wonderfully relaxing stay in a nice hotel, it was an experience that I do not wish to repeat again. I have contacted the hotel, requesting a refund; as I know a refund of the amount of the room was paid to our friends traveling with us for the same issue. I am yet to hear back from the hotel asvto the status of this requested refund. This is simply not good enough. We expected so much more. The unfortunate thing is that I’m sure we could’ve simply been accommodated in the other side of the hotel, away from the music. This was not the case. I am still disappointed with the entire experience. I look forward to hearing back from the hotel to address the situation.
Reviewed January 21, 2018
10.0
Exceptional
Sultan from United Arab Emirates
Family with young children
King Classic Room
Stayed 3 nights in January 2018
Exceptional”
Very good
Reviewed January 05, 2018
9.2
Exceptional
Nasser from Malaysia
Family with young children
Twin Premium Room
Stayed 3 nights in November 2017
Exceptional”
Good hotel but need little refreshments
Reviewed December 04, 2017
6.0
munira from United Arab Emirates
Family with young children
King Classic Room
Stayed 2 nights in September 2017
Above average”
Bad history when we reach there they said no room for us i call agoda the stadf of agoda helped us to solve the problem with the hotel but it took too much of our time and we get tired
Reviewed September 26, 2017
7.6
Very good
Jaishankar from India
Family with teens
Twin Classic Room
Stayed 1 night in August 2016
Very good”
Nice break in weekend
Reviewed May 16, 2017
6.8
Good
Ibrahim from Oman
Family with teens
King Classic Room
Stayed 1 night in January 2017
Good location but some services are done late”
Clean Orgnized Good location
Reviewed February 04, 2017
10.0
Exceptional
ibrahim from Oman
Family with young children
King Classic Room
Stayed 2 nights in January 2017
Nice hotel”
The hotlel is v. Good. U dont have to worry where to parking your car. Nice helpful staff. Clean room
Reviewed February 02, 2017
7.6
Very good
Abudulrhman from United Arab Emirates
Family with young children
King Classic Room
Stayed 2 nights in January 2017
Al Ain”
Was as expected
Reviewed February 01, 2017
8.0
Excellent
MOHD from Oman
Family with young children
King Classic Room
Stayed 2 nights in January 2017
فندق جيد”
فندق جيد نظيف يصلح للعائلات
Reviewed January 21, 2017
12345
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