Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Hotel
See all 60 photos
Single Hilton Deluxe - Guestroom Hilton Birmingham Metropole Hotel
Single Hilton Deluxe - Guestroom
See all 60 photos
Lobby Hilton Birmingham Metropole Hotel
Lobby
See all 60 photos
Lobby Hilton Birmingham Metropole Hotel
Lobby
See all 60 photos
Interior view Hilton Birmingham Metropole Hotel
Interior view
See all 60 photos
See map Hilton Birmingham Metropole Hotel
See map
Excellent
Location
8.3
See all 60 photos Hilton Birmingham Metropole Hotel
See all 60 photos
Removed from saved list

Hilton Birmingham Metropole Hotel

Excellent location
What's nearby?
Very good
From 147 reviewsSee what guests said
7.5
/
10
Very good room comfort and quality
7.6
Value for money6.7
Location rating8.3
Nearest airportBirmingham International Airport (BHX)
Distance to airport2.3 km
  • 640 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.6
Very good
Room comfort & quality
Twin Executive Room
Twin Executive Room
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Queen Executive Room
Queen Executive Room
...
  • Room size: 24 m²/258 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Single Hilton Deluxe
Single Hilton Deluxe
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
King Suite
King Suite
...
  • Room size: 66 m²/710 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe King Suite
Deluxe King Suite
...
  • Room size: 64 m²/689 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Queen Hilton Deluxe
Queen Hilton Deluxe
...
  • Room size: 21 m²/226 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Twin Hilton Deluxe
Twin Hilton Deluxe
...
  • Room size: 21 m²/226 ft²
  • Balcony/terrace
  • 2 double beds
Enter dates to see prices
Single Hilton Guestroom
Single Hilton Guestroom
...
  • Room size: 14 m²/151 ft²
  • Balcony/terrace
  • 1 single bed
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Queen Guestroom Plus
Queen Guestroom Plus
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Have a question for Hilton Birmingham Metropole Hotel?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Hilton Birmingham Metropole Hotel

More about Hilton Birmingham Metropole Hotel

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What they offer

Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show less

Some helpful facts

The property

Non-smoking rooms/floors: Yes
Number of rooms : 750

Real reviews from real guests

Agoda Reviews (147)Booking.com Reviews (4847)
7.5
/
10
Cleanliness7.5
Facilities7.2
Location8.3
Room comfort and quality7.6
Service7.5
Value for money6.7
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
Norsk
Svenska
Nederlands
more
Room type
Family Hilton Guestroom
Junior Hilton suite
Queen Accessible Deluxe
Queen Executive Room
more
Search reviews
Now you can search for any keyword within the reviews
Showing 130 verified guest comments
12345
5.6
Doreen from United Kingdom
Solo traveler
Queen Hilton Deluxe
Stayed 1 night in August 2018
Room not ready. No response about dinner reservation from catering services. Terrible service in bar”
Nice breakfast after ten - fifteen minute wait. Very expensive £209 for one night. Others paid £116. Always very long queues at check in . Only two desks open. This was opening day for a large and a small conference. They really did not seem to care. Friends meal, a salad took forever to come. Wrong delivery, no cutlery and three wait persons involved. Very bad management. Then her meal was put on my bill! Not good enough. Hotel is too big. Money taken in April. Was that you or them? Dissatisfied
Reviewed August 14, 2018
6.0
Linda from United Kingdom
Group
Twin Hilton Deluxe
Stayed 3 nights in August 2018
On the whole very disappointing as dining is a very important part of any hotel stay!”
Although the 99% of the hotel staff were exceptionally courteous and helpful, dining at the hotel was a disaster- the wait to order food in all areas was unacceptable as was the wait for the ordered food to arrive. The dining room actually managed to loose our food order and this they only realised this after one and a quarter hours and therefore it took almost two hours to see food on our table. I have to say that the waiter was very apologetic and our bottle of wine was given free. The bar area for breakfast being worst experience. The Manager there on Friday morning can only be described as rude and arrogant. He blatantly hurried to service tables of his choice and ignored other tables that had been waiting far longer for his attention. You could quite see that his young waitress was embarrassed and distressed by his attitude and worked twice as hard to make up for his lack of attention and pomposity.
Reviewed August 12, 2018
7.6
Very good
Neil from United Kingdom
Business traveler
Twin Hilton Deluxe
Stayed 1 night in June 2018
OK but not my preferred site”
Wanted Genting Hotel so stayed here 1 night; better to stay at Genting as the facilities and price is better
Reviewed June 21, 2018
8.4
Excellent
Michelle from United Kingdom
Couple
Queen Hilton Deluxe
Stayed 1 night in June 2018
Fab hotel and the breakfast was awsom but the room was a bit dated and not dusted ”
The breakfast options were awsom and the bar area and food was gud but the room let it down
Reviewed June 21, 2018
6.0
Karl from United Kingdom
Couple
Twin Hilton Deluxe
Stayed 1 night in May 2018
Very poor reception staff”
Staff on reception was extremely rude and patronising, I wanted to pay my parking the next day and not on check in so she said well good look in the cue tomorrow and smirked then walked off. I called her back and asked which way is my room and she said it’s on your Kay,,,lol shame as it’s a lovely hotel
Reviewed May 16, 2018
5.6
Andrew from United Kingdom
Group
Twin Hilton Deluxe
Stayed 1 night in March 2018
Not as good as I expected ”
Reception staff and bar staff very friendly and helpful. Woman at the door of breakfast buffet seemed miserable and looked annoyed when I asked for a knife and fork. Good pool and gym but more signs needed to let you know how to get to the pool etc. Room a lot smaller than I imagined. Really hot too. Struggled to sleep. Drinks on the pricey side too.
Reviewed March 27, 2018
6.0
Philippa from United Kingdom
Business traveler
Twin Hilton Deluxe
Stayed 1 night in February 2018
Don’t bother ordering food!!”
After a long day at an exhibition we ordered food at 6.40pm at 8.20pm still nothing. The order wasn’t put into the kitchen until 7.40pm and it still didn’t come. We gave up in the end. Previously we had paid for breakfast when we stayed here but there wasn’t any, the staff couldn’t seem to refill the buffet. Also, no internet signal at all in the room which wasn’t very useful for work!!
Reviewed February 21, 2018
6.4
Good
Andrew from United Kingdom
Business traveler
Queen Accessible Deluxe
Stayed 1 night in September 2017
Travelodge/ibis”
Location is perfect if you are going to the NEC, and you cannot fault the staff who were perfectly pleasant. However don't expect a usual Hilton room. It cost us £175 for one night with no breakfast (which cost £25 for one person for a full English, crazy). The bed and room was well below usual Hilton standard, and the TV reception was like something from the mid 90s. There was an outside balcony which I asked if I could vape from, I couldn't (no problem) but then had to deal with someone smoking and the smell coming into the room when we opened the door for fresh air in the morning. I don't have a problem staying in cheaper hotels, if they are cheap! I just think the price of service should reflect the quality of the room and breakfast should definitely be included.
Reviewed September 25, 2017
4.8
Annalisa from United Kingdom
Group
Twin Hilton Deluxe
Stayed 1 night in August 2017
Disappointing”
I had a deluxe twin room to share with a friend and it didn't look like a 4 stars hotel's room. No complimentary bottles of water, no slippers or bathrobes and not even toiletries for each guest. The bath looked really old and stained, really difficult to regulate water temperature. It would need a refurbishment. Not what you would expect in a 4 stars hotel. Definitely not going back there another time, as it's not good value for money. You can find cheaper and better modern 3 stars hotel with breakfast included. The indoor swimming pool looked lovely but there was a waiting list to use it, so I gave up.
Reviewed August 21, 2017
4.4
David from United Kingdom
Couple
Twin Hilton Deluxe
Stayed 1 night in February 2017
Substandard room”
Substandard room, damp carpet, potential health hazard. Overall high prices and parking extra £12 per night. Nice pool, limited gym. Food from bar also mediocre quality for price. Staff approachable.
Reviewed February 22, 2017
8.4
Excellent
Mike from United Kingdom
Group
Twin Hilton Deluxe
Stayed 3 nights in November 2016
Great hotel but food and drink is way over priced ”
Had a good time but £11 for a fish finger butty or £5.15 for a beer is a joke. The room was great apart from the TV picture was bad like an old TV. The hdmi and scart sockets dont work either also £29 for 3 days of wifi not gonna happen ever
Reviewed November 26, 2016
7.2
Very good
Anne from United Kingdom
Couple
Stayed 1 night in October 2016
Good exhibition site hotel”
Great breakfast. More care needs to be taken on room maintenance and cleaning. Also room was too cold despite turning AC up to max temp. Staff very friendly and helpful.
Reviewed October 24, 2016
8.4
Excellent
Helan from United Kingdom
Business traveler
Twin Hilton Deluxe
Stayed 1 night in October 2016
Stay”
We were visiting the NEC and the location was excellent.
Reviewed October 12, 2016
6.8
Good
Amanda from Canada
Family with teens
Twin Hilton Deluxe
Stayed 4 nights in May 2016
Staff Awesome, Room Meh...”
Our window was broken, it opened only 5 cm for fresh air and the bottom was damaged causing a constant draft. The concierge and Security manager were amazingly helpful when I needed to get ahold of the airport immediately!
Reviewed May 10, 2016
2.0
Lee from United Kingdom
Family with young children
Family Hilton Guestroom
Stayed 1 night in November 2015
Never again”
Terrible the staff were rude and not helpful. The room didn't even look like it had been cleaned.
Reviewed November 23, 2015
8.3
Excellent
Joe from Ireland
Business traveler
Twin Hilton Deluxe
Stayed 3 nights in April 2015
Traffex 2015”
Staff were excellent , rooms were clean, breakfast was very good
It was a last minute booking so had no choice , had to take what was available. Enjoyed the stay except considered it very expensive for the type of twin bed rooms we had. Very small single beds (on wheels) , furniture & fittings very dated, & hall & room had a stale smell. The Safe refused to work, no water or refrigerator in the rooms. At best a 3 star. Rooms were spotless . Breakfast excellent but long queues for breakfast & hot food. Reception staff & conseigue staff were excellent .
Reviewed April 27, 2015
4.3
Ashish from India
Business traveler
Single Hilton Deluxe
Stayed 5 nights in February 2015
When at NEC , Stay at Hilton Metropole”
Location , Buzz , Breakfast
I was told there is a free shuttle to the airport every 20 minutes round the clock. However , I had to pay GBP 6 to the "Taxi driver" who drove me there !
Reviewed February 26, 2015
7.7
Very good
joseph from Ireland
Business traveler
Single Hilton Guestroom
Stayed 1 night in February 2015
Fine hotel if attending the Nec on business”
Location. The buffet. Car parking
Fine just fine Nice staff
Reviewed February 05, 2015
4.7
Michael from Ireland
Business traveler
Twin Hilton Deluxe
Stayed 2 nights in January 2015
Taking advantage !”
Check in, check out &location
Having stayed in this hotel for the past 10 odd years and have paid over the top for mediocre accom because of the excellent location, this year really took the biscuit. After an excellent check in, I proceeded to my room to find the bathroom floor all water with a leak. Got that sorted and moved on to something to eat....£40 for an only ok buffet . Back to my room, no heating working, even though the thermo indicated 25d only blowing cold aid. Informed reception in morning expecting an improvement or a room change. Returned to room that night no change. Having used the iron and ironing board before leaving the room, I didn't want to store it away before leaving the room as it was still hot, however, nobody else stored it away either it was still there after the room hade been made up. Efficient check out in morning and informed them of the outlined issues to be greeted with a "oh, thank you for telling us" I for one am glad there is a new hotel opening next door as I for one will not be returning. 4 star in location but nothing else
Reviewed January 19, 2015
6.0
Marc from Germany
Business traveler
Queen Accessible Deluxe
Stayed 2 nights in December 2014
Some old stuff that does not match expectations ”
Gym, Pool, Service
Reviewed December 19, 2014
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss