Book Now: Hilton Sorrento Palace Hotel

Very good
From 34 reviewsSee what guests said
7.9
/
10

Real reviews from real guests

Agoda Reviews (34)Booking.com Reviews (252)
7.9
/
10
Very good
From 34 reviews
Cleanliness8.6
Facilities8.0
Location7.4
Room comfort and quality7.9
Service8.0
Value for money7.5
Provided by verified guests of Agoda
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Showing 31 verified guest comments
8.7
Excellent
Ridwaan from South Africa
Family with young children
King Hill View
Stayed 2 nights in March 2012
Excellent location, fantastic staff”
views, friendly staff, garden, atmosphere
It was perfect. The staff went out of their way to accomodate my daughter who has many food allergies.
Reviewed March 17, 2012
10.0
Exceptional
CHUVEJ from Thailand
Couple
Twin Hill View
Stayed 5 nights in June 2011
Grand view and nice service”
Roomy lobby and public area
quiet and safe area, convenient access to town and tourist shopping, restaurants within walking distance.
Reviewed September 16, 2011
8.3
Excellent
Nathan from Australia
Couple
King Sea View
Stayed 4 nights in July 2011
Standard rooms quite poor, executive excellent”
Outstanding executive lounge
We originally booked a standard king room but were very disappointed with the quality so chose to upgrade. The upgrade to Executive was significantly more expensive but arguably worth it - brilliant. Reception was often understaffed and a bit hopeless (several times we waited > 15 mins to be served). However, some individuals were excellent and seemed to get the idea of quality service. The hotel is located at the back of Sorrento but is a a relatively short walk to the main town.
Reviewed July 25, 2011
6.3
Good
gerard from France
Couple
King Sea View
Stayed 4 nights in January 2012
Hotel spacieux mais froid”
grandeur des chambres,vue sur la baie,amabilité du personnel.
Cet hôtel est destiné essentiellement à des congrès ou des conférences. Il est structuré pour ces activités qui y trouveront tout le nécessaire et même plus. Les chambres sont spacieuses mais froides et il est inadmissible que les WC soient dans la salle de bains spacieuse, elle aussi, mais qui manque singulièrement d'équipement. Une douche séparée constitue le minimum pour un hôtel qui se prétend palace. Le personnel est aimable mais d'une efficacité relative. Nous avons sollicité par téléphone que nous soit remis un bulletin d'instruction pour le petit déjeuner, nous avons été obligés le lendemain matin de commander ce petit déjeuner par téléphone. Nous ne parlerons pas du petit déjeuner qui n'a pour mérite que de bien porter son nom de"petit".
Reviewed January 26, 2012
8.7
Excellent
domenico from Italy
Couple
Twin Hill View
Stayed 3 nights in May 2011
personale gentile , comoda e pulita la stanza”
bellissima piscina e relativo servizio
niente da eccepire, un soggiorno molto piacevole. si percepisce lo stile Hilton, ma temperato da un servizio "mediterraneo", rilassato e rilassante, sempre cortese e premuroso. Ottimo il buffet della colazione. Belli e talora spettacolari gli spazi comuni. unico neo le zanzare che infestavano la piscina coperta e la palestra
Reviewed May 13, 2011
6.7
Good
Maria from Italy
Group
Triple Family Room
Stayed 2 nights in April 2011
hotel piacevole e cortesia nel servizio”
pulizia camere
soggiorno piacevole, cucina scadente, ho mangiato gli spaghetti più scotti della mia vita
Reviewed May 11, 2011
2.3
chizu from Japan
Group
Triple Family Room
Stayed 1 night in June 2013
おすすめしないホテル”
良い点がないホテル。2度と泊まらない
まず、着く前に違う2箇所のインフォメーションで「ヒルトンソレントに行くならバスのラインEに乗りなさい」と言われたのでず〜っと、1時間以上炎天下の中で待ったがバスがこない、、着いてからスタッフに聞くと「もう廃止になった路線です」との事。インフォメーションセンターにもちゃんとその旨を知らせるべき。チェックインして母がシャワーを浴びていると栓から水が抜けて行かず、フロントに連絡、「修理屋を向かわせます」との事。30分経っても修理屋が来ないので、母はシャワーの途中なのに寒い中またされ、私はロビーへ行って説明。やっと修理屋が来て修理したら髪の毛などがつまってたらしい、、客を部屋に入れる前にちゃんと部屋を点検するべきだ。更にWIFIが使いたくてロビーで使えるというのでトライしたが、なぜか私のiPhoneからはアクセス出来ず結局7.5ユーロ払ってWIFI利用、、。 夜は夜景がきれいなロビー近くのレストランへ行ったが、ウェイターが注文したワインを忘れて持って来なかった為、連れの家族も不機嫌になる始末。レストランのウェイターの教育もなっていないと感じた。また値段と比較して全く以て食事の味も良くなかった。。部屋自体も大変質素でもう2度と泊まりたくないホテル。ひどいレベル
Reviewed July 06, 2013
9.7
Exceptional
Rie from Japan
Couple
King Sea View
Stayed 1 night in September 2012
高台にあるホテルで景色が最高”
スタッフの対応がとても良かった
ソレントのメイン通りまで徒歩10分~15分。街には素敵なBARや美味しいレストランが立ち並んでます。ホテルは高台にあり、スーツケースのある場合はタクシーか車が必要。シービューの部屋からの眺めは海と緑と遠くにウェスビオ火山が見えて最高。プールからの景色も同様。スタッフの接客も大変良くで満足な滞在でした。
Reviewed September 11, 2012
9.6
Exceptional
juhee from South Korea
Couple
King Sea View
Stayed 2 nights in July 2017
Exceptional”
전망이 좋습니다
Reviewed July 21, 2017
10.0
Exceptional
ANDREI from Russia
Solo traveler
King Garden View
Stayed 2 nights in October 2018
Прекрасный отель ”
Отличное месторасположение. В целом великолепный отель. Находится на возвышенности, поэтому весь городок, как на ладони. Огромный номер. Приличный бассейн, сад и рестораны. Городок мал, поэтому можно везде пешком. Рядом нет кафе и ресторанов. Примерно в километре.
Reviewed October 09, 2018
9.3
Exceptional
Knut from Norway
Business traveler
King Sea View
Stayed 5 nights in January 2015
Veldig bra hotell”
Rommets størrelse, beliggenhet, utsikt
Svært bra
Reviewed February 02, 2015