Holiday Inn Express Durban - Umhlanga
Holiday Inn Express Durban - Umhlanga
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 Holiday Inn Express Durban - Umhlanga

  • Room size: 17 m²/183 ft²
  • Shower
  • 2 single beds
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Lobby Holiday Inn Express Durban - Umhlanga
Lobby
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Lobby Holiday Inn Express Durban - Umhlanga
Lobby
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Interior view Holiday Inn Express Durban - Umhlanga
Interior view
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Excellent
Location
8.2
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What guests are saying:
very enjoyable and easy to find,good location,friendly staff,clean rooms with regular cleaning,nice dining area with comfortable lounging,relaxing areas
Ashrina from South Africa
Family with young children
Great hotel with easy access to beaches and shops. Staff were very friendly and helpful.
Ian from South Africa
Family with young children
Our stay was lovely - we were comfortable. The hotel is located "at the right spot". Friendly and efficient staff - will go back again.
Desiree from South Africa
Couple
clean room with excellent service. But less choice for Breakfast and need to pay for car park too. Anyway it's located near to airport, shopping mall and Durban City.
Thanasitt from Thailand
Business traveler
Its situated not far from the beach and not far from the huge shopping centre, it is an ideal hotel to stay
CHAU from South Africa
Family with young children

Holiday Inn Express Durban - Umhlanga

Excellent location
Stay in the heart of Durban - What's nearby?
Very good
From 106 reviewsSee what guests said
7.6
/
10
Excellent cleanliness
8.2
Recommended by 81% of guests
Value for money7.3
Distance to city center5.0 Km
Location rating8.2
Nearest airportKing Shaka International Airport (DUR)
Distance to airport12.5 km
  • Located in heart of Durban

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Restaurants

Room choices
7.5
Very good
Room comfort & quality
Standard Twin Room
Standard Twin Room
...
  • Room size: 17 m²/183 ft²
  • Shower
  • 2 single beds
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1 Double Standard Non-Smoking
1 Double Standard Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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2 Twin Beds Non-Smoking
2 Twin Beds Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
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Standard
Standard
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Double Standard Smoking
Double Standard Smoking
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 2 single beds
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Double Room with Sea View - Smoking
Double Room with Sea View - Smoking
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 2 single beds
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2 Twin Beds Smoking
2 Twin Beds Smoking
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
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Double Standard
Double Standard
...
  • Room size: 25 m²/269 ft²
  • 1 double bed and 1 sofa bed
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2 Twin Beds Wheelchair Accessible Non-Smoking
2 Twin Beds Wheelchair Accessible Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
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2 Bed View Non-Smoking
2 Bed View Non-Smoking
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
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More about Holiday Inn Express Durban - Umhlanga

More about Holiday Inn Express Durban - Umhlanga

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

Please note that the credit card used to book the accommodation will need to be presented upon check-in. Please note the hotel offers wireless internet throughout - the first 100MB is free, thereafter charges apply.

Real reviews from real guests

Agoda Reviews (106)Booking.com Reviews (1510)
7.6
/
10
Cleanliness8.2
Facilities6.7
Location8.2
Room comfort and quality7.5
Service7.6
Value for money7.3
Provided by verified guests of Agoda
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All guests (106)
All room types
Showing 84 verified guest comments
12345
9.2
Exceptional
Qasim from South Africa
Couple
2 Twin Beds Non-Smoking
Stayed 4 nights in April 2018
Great Value-for-money hotel in heart of trendy Umhlanga ”
Second time staying at this hotel, and boy has the standard actually improved! If you’re looking for a no-nonsense, well-priced hotel with all modern amenities in the heart of Umhlanga, this is it! 10 min drive to Gateway Mall, 10 min drive to main beaches in Umhlanga, and easy access to highway. Will definitely be back soon!
Reviewed May 02, 2018
Thank you for your feedback on your recent stay. We are delighted that we exceeded your expectations and look forward to welcoming you back in the future. Warm regards, Hotel Management
Responded May 06, 2018
Holiday Inn Express Durban - Umhlanga
10.0
Exceptional
HAMZA from South Africa
Family with young children
Double Standard
Stayed 1 night in July 2017
Great location, charming rooms and friendly staff”
Breakfast was disappointing, 20 mins before closing and no items were replenished. Other hotels accommodate their esteemed guests even 15 mins after closing of breakfast! I saw people grabbing the last 2 cupcakes as if we were being done a favor. Please see that this is not your hotels policy
Reviewed July 24, 2017
9.2
Exceptional
Mishkah from South Africa
Group
Double Standard
Stayed 2 nights in March 2018
Great Hotel (Room 544)”
I enjoyed staying at the Holiday Inn Express. The staff are friendly, the rooms are clean and it's location is close to a shopping and hospital (5min by car). The only suggestions I would make is to have more of a variety of cooked foods for the breakfast and to change the access times of the pool to open earlier and close later, perhaps 6am-7pm? Other than that I was impressed with the hotel given that it is an express.
Reviewed March 05, 2018
Thank you for your lovely comments on your stay and the suggestions on improving our services. We look forward to the opportunity to welcome you back in the future, warm regards Hotel management
Responded April 14, 2018
Holiday Inn Express Durban - Umhlanga
2.8
Leren from South Africa
Couple
Double Standard
Stayed 2 nights in June 2018
Poor service ”
Booked a non-smoking room but was issued a smoking room. The hotel was unwilling to accommodate us with a different room. I had to cancel my booking at 7pm and find another hotel. Fortunately Agoda was able to issue a full refund and I did not incur any cancellation fee.
Reviewed July 02, 2018
4.4
Kar from Malaysia
Business traveler
1 Double Standard Non-Smoking
Stayed 1 night in September 2016
Dont be there because of Holiday inn name.”
Breakfast was really simple. No choice. Staff will come and disturb you early in the morning for housekeeping. Compare to other Holiday inn express, I would recommend don't expect they are the same as other Holiday iNN in other countries.
Reviewed September 15, 2016
4.4
Kar from Malaysia
Business traveler
Standard
Stayed 1 night in September 2016
bad service ”
staff were not so friendly as they are always busy. You need to remind them 2 times on your request. On luggage keep in receptionist , the holding key person walk away and no body have the key. Just keep on waiting. It is very disappoting for Hodiay iNN EXPRESS Perforamance.
Reviewed September 15, 2016
9.3
Exceptional
Thobile from South Africa
Couple
Double Standard
Stayed 1 night in June 2014
BEST STAFF EVER!!!”
Warm welcome, friendly staff, Fast service!!
You are made welcome by a friendly staff, who ensure that you feel at home. Me and my husband enjoy each and every minute we spend there.. We greatly appreciate the kindness and care given by the staff. So now we called it "Our second home"
Reviewed October 13, 2014
8.3
Excellent
HAROLD from South Africa
Family with teens
1 Double Standard Non-Smoking
Stayed 8 nights in June 2013
fantastic hotel excellent value for money ”
breakfast, cleanliness,
the staff need training. 1 morning at 01.00 am we the alarm went off and we were instructed to evacuate the building. we went down the stairs and found the burglar door was open but the ground floor door was locked. had it been a real emergency it would have had a tragic end. we were three guests but repeatedly received only 2 towels. we booked and paid in advance for 8 nights but every 2nd day our access cards were cancelled. no one knows when people are supposed to book out. the receptionist didnt take our credit card details at booking in point therefore we didnt incur any expenses and i wonder how they would have recovered any loss?
Reviewed July 10, 2013
5.7
Richard from United States
Couple
1 Double Standard Non-Smoking
Stayed 2 nights in April 2013
It is very much a business hotel. Staff not so fri”
Location for shopping, view and 20 min from airport
Ok stay the problem is inUmhlanga area there aren't so many hotels especially near the beach. There are apartments for rent but over priced and we did not know how to reserve them. The staff was not very friendly and the room was a bit worn down.
Reviewed April 19, 2013
8.7
Excellent
Jacob from Denmark
Couple
Stayed 1 night in August 2012
Nice and clean hotel close to the Gateway”
Close to the Gateway
Gateway is the best shopping centre (many clothing shops etc)in South Africa and it is only 400 meters away. Five minutes in car to the beach and 15 minutes to downtown Durban. All in all very convinient if you have your own car and you do not mind that your not staying at the beach front. I woukld choose staying in Umhlanga anytime compared to staying in Durban
Reviewed August 20, 2012
10.0
Exceptional
sherin from South Africa
Couple
Stayed 2 nights in July 2012
hotel was great and service was excellent.”
privacy. corridors not rowdy with children
i would like to query about my bill. i was charged r1456.04 when i made the booking and my credit card was debited for that amount. on departure i was handed a receipt for r1249.96. please can you clarify same.
Reviewed July 19, 2012
9.0
Exceptional
HELEN from South Africa
Family with teens
Stayed 4 nights in December 2011
very lovely hotel with very friendly staff”
spacious rooms and very clean facilities
My stay at Umhlanga Holiday Inn express was rather pleasent. the Staff Customer service was excellent in my view and when our conditioning unit broke after we reported the matter the aircon was repaired within a couple of hours. My stay was about one of the best and i do alot of traveling.
Reviewed January 03, 2012
5.2
Mrs. from South Africa
Solo traveler
Standard
Stayed 4 nights in January 2018
Above average”
I expected a bit more in my room. I checked in well after 3.30pm and had to call the housekeeping to clean my shower door which was not even cleaned in the first place. Not sure if detergents are used to clean hand basin etc. If a hand basin is cleaned with proper detergents it should still be shiny clean. Also the tray on which the kettle and cups were on was not cleaned at all. I had to ask housekeeping to clean that too. When sugar & milk is requested it should be delivered on a side plate and not just handed to a guest. Thank you.
Reviewed January 09, 2018
Thank you for your detailed feedback of your stay. We value all comments and uses these to improve our offering to our guest. Warm regards, Hotel Management
Responded January 10, 2018
Holiday Inn Express Durban - Umhlanga
8.8
Excellent
Thokozani from South Africa
Family with young children
1 Double Standard Non-Smoking
Stayed 7 nights in September 2016
Not good experience ”
Lost expensive glasses over the counter
Reviewed October 04, 2016
10.0
Exceptional
Mageshpren from South Africa
Family with young children
Standard
Stayed 5 nights in January 2015
Holiday Inn Express Durban Umhlanga”
Holiday Inn Express Durban Umhlanga
great service
Reviewed January 07, 2015
10.0
Exceptional
Jade from South Africa
Couple
Double Standard
Stayed 1 night in August 2014
Great”
Cleanliness, location, service
Great
Reviewed September 08, 2014
7.2
Very good
Kelvin from South Africa
Couple
1 Double Standard Non-Smoking
Stayed 1 night in April 2018
Quick Pop-in”
It was a comfortable stay. Breakfast was a bit of a let down but ultimately we wanted a location suited to our movements and a comfortable bed. We achieved that.
Reviewed July 31, 2018
3.6
Randheer
Family with young children
1 Double Standard Non-Smoking
Stayed 3 nights in January 2017
Dissapointing/Awful”
The staff were not friendly at all. My 3 night stay was cut down to one night due to the cockroach's that were found in the room. I am still waiting for Holiday inn Express to respond to my last email regarding the compensation as I drove back at night in the poring rain back home which is 600km away.
Reviewed January 25, 2017
6.4
Good
Mangai from South Africa
Couple
1 Double Standard Non-Smoking
Stayed 7 nights in December 2016
UNACCEPTABLE SERVICE”
We had an awful experience, as we had booked this and paid for this accommodation in January 2016, One of the days, when we arrived in the hotel, there was a note under the door, asking us to settle the bill or vacate the room.The staff in the billing are so incompetent, after checking out on the final day, only to get home and see that our credit card was debited with an amount of over R8000.00. After several calls it was resolved, but I find this so unacceptable.
Reviewed January 10, 2017
7.6
Very good
Mamello from South Africa
Family with young children
1 Double Standard Non-Smoking
Stayed 2 nights in December 2016
Looks can be deceiving ....”
A promising hotel with amazing views of the ocean - modern building in a bustling business district closer to all amenities. Alas - I missed the "express" part in the Holiday Inn name. Very small rooms and bathroom for a family of four. This is meant for single travelers or a family of one child. Overall, not a bad place but wouldn't recommend for a big family - staying over for more than 2 days.
Reviewed January 04, 2017
12345
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