Hotel des Balances
Hotel des Balances
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Double River View - Guestroom Hotel des Balances
Double River View - Guestroom
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Interior view Hotel des Balances
Interior view
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Interior view Hotel des Balances
Interior view
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Bathroom Hotel des Balances
Bathroom
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See map Hotel des Balances
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Exceptional
Location
9.3
See all 32 photos Hotel des Balances
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What guests are saying:
I like the location it is near to the city area and lake
Thanyakamol from Thailand
Group
Very impressed with the view of Lake Luzern and the old bridge from the balcony of the room
Thanyakamol from Thailand
Group
Nice view from our balcony. <3 Great restaurant and friendly staff.
walairat from Thailand
Couple
Expensive? Yess! This is Switzerland.. They have the best restaurant in the town too..
Aldo from Indonesia
Couple
Nice location where close to shopping areas!
SUPAPORN from Thailand
Group
We had a very nice stay at Hotel des Balance in July 2016. The staff was very friendly and helpful. The room with view an amazing view overlooking the river and the Jesuiten Kirche was very nice, despite a little stuffy due to the hot weather but they provided a fan.
Eric from Switzerland
Couple
Perfect location, great rooms and friendly staff, would stay here again.
Andrew from Hong Kong
Couple
This hotel was fantastic, the room, balcony view, staff, location, they are all fantastic!
Yohan from Indonesia
Family with young children
nice environment, convenient location, good services
Ricky from Hong Kong
Family with young children
We enjoyed the great location and the nice view of our room. Staff was so helpful and friendly.
Eduardo from Philippines
Couple
Excellent
From 157 reviewsSee what guests said
8.8
/
10
Recommended by 94% of guests
Value for money8.2
Location rating9.3
Nearest airportZurich Airport (ZRH)
Distance to airport49.8 km
  • 500 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Bar

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 14 hours ago
Junior Suite
Junior Suite
...
  • Room size: 30 m²/323 ft²
  • River view
  • 1 double bed
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Suite
Suite
...
  • Room size: 50 m²/538 ft²
  • River view
  • 1 double bed
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Junior Suite with Sofa Bed
Junior Suite with Sofa Bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
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Double Room with City View
Double Room with City View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Double River View
Double River View
...
  • Room size: 25 m²/269 ft²
  • River view
  • 1 double bed
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Double Room for Single Use with City View
Double Room for Single Use with City View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Double Room with River View
Double Room with River View
...
  • Room size: 25 m²/269 ft²
  • River view
  • 1 double bed
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Triple Room with City View
Triple Room with City View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 single bed and 1 double b...
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Triple Room with River View
Triple Room with River View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 single bed and 1 double b...
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Romantic Suite
Romantic Suite
...
  • Room size: 40 m²/431 ft²
  • River view
  • 1 king bed
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More about Hotel des Balances

More about Hotel des Balances

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (157)Booking.com Reviews (1207)
8.8
/
10
Cleanliness9.3
Facilities8.4
Location9.3
Room comfort and quality8.5
Service9.1
Value for money8.2
Provided by verified guests of Agoda
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Showing 100 verified guest comments
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5.2
ingrid from Indonesia
Couple
Double Room with City View
Stayed 4 nights in October 2018
VERY DISAPPOINTED ”
This is the first time I got lied by hotel staff... first night I came here I called to ask about the heater and the one on the phone said that she will sent it immediately, but after 30minutes no one is coming then I called again to ask about the hater and she said that she will check it now and will send it immediately but still no one is coming, so I decided to came down to the receptionist and ask it directly, I met Rachel in the receptionist and she said that the hotel dont have any portable heater. I asked her “you hotel dont have any portable heater or all the heaters already sent out to other rooms?” And she said that “we dont have any portable heater and also dont have any AC”, but in AGODA they said that they have AC and heating which I captured already. I asked her “what’s your name” she said that she’s Rachel.. 5 minutes after I came back to my room someone sent the portable heater, why must she lied to me? The 4th night I made a reservation to move to balcony room so I must move all my luggages to the new room, in the morning I met this Rachel girl again and she said the room is not ready so they will help us to move our belongings, I told her that I already packed my belongings but please if there is something left please move it for me. The night when i arrived to the hotel, all my belongings are moved already but I lost something and I asked them to looking for it and no one called back or even no one give any reply to me.. until I left the hotel there is no apologies at all, how come I lost something even when I still staying there. THE SERVICE IS THE WORST I EVER MET!! Will never be back to this hotel again or even I will never recommend it to my friends!
Reviewed October 08, 2018
9.6
Exceptional
Dmitrieva from Russia
Solo traveler
Double Room with River View
Stayed 1 night in August 2018
Great hotel”
Great hotel. Rooms with balcony have wonderful view to the lake and old building opposite. But be prepared to small double room with lake view.
Reviewed August 21, 2018
8.8
Excellent
Mark from Indonesia
Couple
Double River View
Stayed 2 nights in August 2018
Excellent location”
Incredible views of the river and bridge but the value for money wasn't there as the room had been recently upgraded but with poor quality fixtures and cheap flooring.
Reviewed August 21, 2018
8.4
Excellent
Neera from Australia
Couple
Double Lake View
Stayed 2 nights in August 2018
Excellent location ”
pros- location, Beautiful rooms. Great breakfast and WiFi Cons -AC only In 5th floor rooms. Balcony too high and fenced off for good views.
Reviewed August 15, 2018
8.8
Excellent
Andrea from Australia
Couple
Double Room with City View
Stayed 2 nights in January 2018
Amazing location”
The location of the hotel couldn't be better, walking distance to everything. There was only one thing that I think needs improvement and that's the fact that they don't a lift to the reception, so we had to carry 2 heavy bags up the stairs and for someone older, this may be a problem, otherwise everything was perfect.
Reviewed January 18, 2018
10.0
Exceptional
James from United States
Couple
Double Room with River View
Stayed 2 nights in December 2017
Exceptional”
Great food at the bar. They know how to make a good Martini. Location is awesome but it would help to provide better instructions to guests who are driving. Specifically tell guests it is OK to drive on the pedestrian streets. GPS is worthless.
Reviewed December 18, 2017
9.2
Exceptional
Lilima from Hong Kong
Couple
Double Room with River View
Stayed 2 nights in November 2017
Excellent!”
It was such a lovely to stay in this small boutique hotel. Great view overlooking river and mountain from balcony. The hotel manager and their team were conscientious in treating their guests well. Excellent service from every member of reception to bar and restaurant. Location was great, takes 5 minutes walk to SBB station and nice to take a walk from hotel to old town. I would highly recommend anyone visiting Lucerne!!
Reviewed December 10, 2017
9.6
Exceptional
Michael from United States
Couple
Double Room with River View
Stayed 2 nights in November 2017
What a view!”
Great staff and great location. The interior is a bit quirky in some rooms especially the bathroom but a great stay otherwise even extended a day.
Reviewed December 02, 2017
9.2
Exceptional
YUNSHAN from Singapore
Family with young children
Double Room with City View
Stayed 2 nights in November 2017
Location is best. Staff are helpful. ”
Great location. Lovely room with good furnishing and nice view looking over the lake & Chapel Bridge. Will definitely come back for this hotel if traveling to Luzern.
Reviewed November 29, 2017
10.0
Exceptional
John from Gibraltar
Couple
Double Room with River View
Stayed 4 nights in November 2017
Fairytale hotel views”
Staff were extremely helpful and very well mannered, room was spotless, beds undone for you in the evening and chocolates placed in your room each night. View from our bedroom was like being in a fairytale book, river views with snow capped mountains in the background and the beautiful bridges to cross over the river were incredible. Location was perfect,,right in the centre of the old town,,shops and restaurants very near by and train station only 5 mins walk.
Reviewed November 10, 2017
7.2
Very good
Talal from Oman
Business traveler
Double Room with River View
Stayed 3 nights in August 2017
Great Location ”
Very nice location
Reviewed August 20, 2017
4.0
Meihui from Taiwan
Business traveler
Double Room with City View
Stayed 2 nights in August 2017
Acceptable”
Will not recommend friends to stay at this hotel.
Reviewed August 10, 2017
10.0
Exceptional
Mohit from United States
Family with young children
Double Room with River View
Stayed 2 nights in June 2017
Great hotel, fantastic staff”
We stayed at this property for two nights. Everything was perfect, location, staff and the food as well. Thank you for making it so special.
Reviewed July 07, 2017
10.0
Exceptional
Ajay from India
Family with young children
Suite
Stayed 2 nights in June 2017
Exceptionally wonderful stay”
All good near to all places of interest
Reviewed June 26, 2017
9.6
Exceptional
Rich from United States
Couple
Double Room with River View
Stayed 1 night in May 2017
One of our favorite hotels in the world”
This was our 3rd stay and it was amazing. The staff is very welcoming and friendly...even with us staying just one night at a discounted rate...we thought we were high rollers...LOVE LOVE LOVE this hotel...treat yourself. The river views are amazing and worth the extra money. Restaurant was pricey...but then again everything in Lucerne is pricey!
Reviewed May 19, 2017
10.0
Exceptional
Jeongryun from South Korea
Group
Suite
Stayed 1 night in March 2017
perfect stay for me”
the location, the room condition, the staff all the elements were really great. the best is the view from the terrace. i cannot forget the moment. really recommend this hotel for travelers. i will defintely visit again.
Reviewed April 22, 2017
10.0
Exceptional
Latifah from Singapore
Couple
Double Room with River View
Stayed 3 nights in April 2017
Perfect”
Perfect
Reviewed April 20, 2017
8.4
Excellent
Dumrongphom from Thailand
Family with teens
Triple Room with River View
Stayed 1 night in November 2016
Excellent”
The location on the map is quite difficult to find. But the hotel and staff is good.
Reviewed March 22, 2017
9.2
Exceptional
Belinda from Canada
Solo traveler
Double Room for Single Use with City View
Stayed 1 night in March 2017
Lovely hotel, great location”
This is a lovely hotel in a great location. Plenty of restaurants and shopping nearby. Train station and bus stop close by. Friendly staff. Lovely room and L'Occitane products provided. Expected at least complimentary continental breakfast to be included.
Reviewed March 19, 2017
9.6
Exceptional
Jacob from United States
Couple
Double Room with River View
Stayed 1 night in December 2016
Lovely hotel”
We paid a bit more for a river view - totally worth it!
Reviewed January 01, 2017
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