Hotel Jen Tanglin Singapore by Shangri-La
Deluxe Room Hotel Jen Tanglin Singapore by Shangri-La
Lobby Hotel Jen Tanglin Singapore by Shangri-La
Interior view Hotel Jen Tanglin Singapore by Shangri-La
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7.9
Very good
32.4% this month
/10
(3333 reviews)See what guests said
See map
7.9
Very good
Location rating score
Very good location - Inside city center
Parking
FREE
  • Tanglin Mall70 m
  • Tanglin Mall Bazaar90 m
  • Pagoda House100 m
  • Singapore Tourism Board100 m
  • Camden Medical Centre150 m
  • British High Commission260 m
  • Embassy of China320 m
  • Embassy of the United States360 m
  • MAD Museum of Arts and Design Singapore370 m
  • Cloth.ier370 m
  • Free Wi-Fi

    Hotel Jen Tanglin Singapore by Shangri-La

    1a Cuscaden Road, Orchard, Singapore, Singapore, 249716 - See map
    Exceptional reputation
    Recommended by 98% of guests
    Excellent cleanliness
    8.2 rating for cleanliness
    • 880 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Sauna

    This property is in high demand!

    Booked 38 times | 10 travelers are looking at this property right now

    Property ranking|Compared to 1,298 Singapore properties
    See all rankings
    Room comfort score
    8.0/10
    Review score - Singapore
    8.0/10
    Room size
    29 sqm.
    Cleanliness score
    8.2/10
    Better than
    91
    %
    of Singapore properties
    Better than
    88
    %
    of Singapore properties
    Bigger than
    87
    %
    of Singapore properties
    Better than
    86
    %
    of Singapore properties
    Value for money7.6
    Location rating7.9
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport19.2 km

    Rooms available at Hotel Jen Tanglin Singapore by Shangri-La

    8.0
    Very good
    Room comfort & quality
    Superior Room
    Superior Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club  Room
    Club Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 50 m²/538 ft²
    • Pool view
    • 1 king bed and 1 sofa bed
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    Superior Twin
    Superior Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
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    Deluxe Twin
    Deluxe Twin
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Shower
    Enter dates to see prices
    Mystery Room
    Mystery Room
    ...
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      Guestroom
      Guestroom
      ...
        Enter dates to see prices
        Run of House
        Run of House
        ...
        • Shower
        Enter dates to see prices
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        More about Hotel Jen Tanglin Singapore by Shangri-La

        More about Hotel Jen Tanglin Singapore by Shangri-La

        An overview

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        What they offer

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        Asian cuisine
        Asian cuisine
        J65
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        Ah Hoi's Kitchen
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        Yantra
        90 m Asian, Indian
        Chinese cuisine
        Chinese cuisine
        Kam Boat Chinese Cuisine
        510 m Chinese
        The Magic of Chongqing Hot Pot
        520 m Chinese
        Sergeant Hainanese Chicken Rice
        1.0 km Chinese
        Japanese cuisine
        Japanese cuisine
        Tenshin
        170 m Japanese
        Okonomiyaki House Iroha 168
        650 m Japanese
        Suju
        1.4 km Japanese

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of Hotel Jen Tanglin Singapore by Shangri-La from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (3333)Booking.com Reviews (1624)
        7.9
        /
        10
        Very good
        32.4% this month
        Cleanliness8.2
        Facilities8.2
        Location7.9
        Room comfort and quality8.0
        Service8.0
        Value for money7.6
        Rating
        9+ Exceptional (447)
        8-9 Excellent (609)
        7-8 Very Good (831)
        6-7 Good (416)
        <6 Below Expectation (322)
        Time of the year
        Mar - May (487)
        Jun - Aug (805)
        Sep - Nov (502)
        Dec - Feb (831)
        All languages
        All guests (3333)
        All room types

        Show reviews that mention 

        Showing 2625 verified guest comments
        12345
        9.6
        Exceptional
        Pamela from Australia
        Solo traveler
        Club Room
        Stayed 3 nights in May 2019

        Solo holiday and business”

        My third stay at Hotel Jen Tanglin, also stayed there with friends a couple of years ago. The staff are extremely friendly and helpful. Rooms are spotless, bright and modern, beds are very comfortable, breakfast buffet is excellent. Service in club lounge is exceptional. Shuttle bus to Orchard Road on regular basis and beautiful pool set in quiet gardens with good quality shopping mall next to hotel.

        Reviewed May 12, 2019

        Dear Pamela, thank you for the review. We are so pleased to know that we met expectation in all aspects of our service and facilities, and that you had a great stay. Your nice description of us is so much appreciated. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded May 16, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        9.6
        Exceptional
        Grace from Philippines
        Family with young children
        Superior Room
        Stayed 1 night in April 2019

        Great experience!”

        The hotel is connected to Tanglin Mall so you have more food options. There’s also Marketplace for any grocery needs. It is walking distance to Botanic Garden. The Club lounge access offers good experience to guests. Hidayah is very accommodating & friendly.

        Reviewed April 21, 2019

        Dear Grace, thank you for the review. We are so pleased that you enjoyed the stay experience. We love your description and appreciate the compliment for Hidayah. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded May 10, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        8.4
        Excellent
        LENNY from Singapore
        Group
        Deluxe Twin
        Stayed 2 nights in April 2019

        Quaint hotel away from the crowd ”

        Love the location - 10 mins walk to the Botanics Garden and away from the crowded areas of Orchard Road, yet it’s right in town. It has a convenient shuttle service that drops you and fetches right at Orchard Road.

        Reviewed April 21, 2019

        Dear Lenny, thank you for the review. We are so glad to know that we are suitable for your stay in terms of our location. We certainly are away from the crowd but near enough to our famous shopping district. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded May 10, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        9.2
        Exceptional
        PANATTA from Thailand
        Business traveler
        Superior Twin
        Stayed 1 night in April 2019

        Stylish with worthiness”

        The room is stylish and comfortable. Hotel is connected to Tangling mall. Only the location that is slightly far from MRT station. But don't worry, hotel has shuttle bus service so you can go shopping at orchard easily.

        Reviewed April 08, 2019

        Dear PANATTA, thank you for the review. We are so pleased that you enjoyed yourself. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded April 12, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        10.0
        Exceptional
        Diana from Philippines
        Couple
        Superior Room
        Stayed 1 night in February 2019

        Great place to stay at Singapore”

        The room was clean and very spacious. I loved the interior of the room and the furnishings. They allowed us early check in and even offered to keep our bags after check out too. the place is connevted to tanglin mall and near bus stops and the British council. we walked to and from Hotel Jen to Orchard road so this is definitely a great place to stay at

        Reviewed February 09, 2019

        Dear Diana, thank you for the review and giving us full marks for your stay satisfaction. We are so glad to know that you enjoyed yourself, and to have met expectation in the aspects of our location, facilities and service. Looking forward to seeing you again and to welcome you back. Best regards, Vathsala Subramaniam, General Manager

        Responded February 14, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        9.2
        Exceptional
        Huei from Singapore
        Solo traveler
        Superior Twin
        Stayed 1 night in July 2019

        Great stay ”

        Great stay! Love the room, cosy and cheerful.

        Reviewed July 22, 2019

        Dear Huei, thank you for the review. We are so pleased that you enjoyed the stay. The nice words are much appreciated. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded July 30, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        10.0
        Exceptional
        Gabriela from Indonesia
        Family with teens
        Superior Room
        Stayed 2 nights in March 2019

        Comfortable, clean, courteous and honest”

        The room is clean and comfortable. Complete amenities. Staff are courteous and professional. I left my phone inside the room accidentally during check out, and two hours later when I call hotel to check, they said they do have my phone. Honest and helpful staff. Location is great with indoor connection to Tanglin Mall so we can easily buy food and groceries during the stay period. Thank you so much.

        Reviewed April 25, 2019

        Dear Gabriela, thank you for the review. We are indeed so pleased to know that you had a great stay. We love your nice description of us and happy to know that your phone had been found. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded May 10, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        8.8
        Excellent
        Angela from Singapore
        Solo traveler
        Superior Twin
        Stayed 2 nights in February 2019

        Good stay”

        Good location, clean, staffs are friendly and helpful. My 1st night stay, the room got cigarette smell, next day I complaint to the front counter, the staff was so helpful , promised me that after my B/F I could change the room. I really appreciated the staff acted promptly. The B/F is international B/F, I enjoyed the food ! good stay!

        Reviewed February 07, 2019

        Dear Angela, thank you for your review. We are pleased to know that it was a good stay and that you enjoyed your breakfast experience and our food. Your nice words, especially for our staff, are much appreciated. We are sorry about the cigarette smell which you detected on your first night in our non-smoking room. We are glad that a room change had been made to your satisfaction. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded February 14, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        10.0
        Exceptional
        Thau from Malaysia
        Couple
        Superior Room
        Stayed 2 nights in June 2019

        Great place to stay if visiting Gleneagles hopistal”

        Convenient for getting food n supplies as Tanglin Mall is annexed .

        Reviewed June 20, 2019

        Dear Thau, thank you for the review. We are so pleased to know that you enjoyed the stay, and we do agree it is convenient having a mall next door. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded June 25, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        10.0
        Exceptional
        Nuremy from Malaysia
        Family with young children
        Superior Room
        Stayed 2 nights in June 2019

        Very Nice and Cozy”

        It's easy because there is mall behind the Hotel and the shuttle was conviniebt

        Reviewed June 12, 2019

        Dear Nuremy, thank you for the review. We are indeed so pleased to know that you like our location, the convenience of having a mall next door and also, shuttle service. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded June 25, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        9.2
        Exceptional
        Chia from Malaysia
        Group
        Superior Twin
        Stayed 2 nights in June 2019

        Very clean and close to Gleneagles Hospital”

        The hotel is just 2 bus stops away from Gleneagles. It is clean and beds are very comfortable. Adjacent is Tanglin mall where you get groceries.

        Reviewed June 10, 2019

        Dear Chia, thank you for the review. We are so pleased to know that you like our location, the bed and also, being close to Gleneagles and having a mall next door. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded June 25, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        8.0
        Excellent
        Andrew from United Kingdom
        Group
        Superior Room
        Stayed 1 night in December 2018

        Happy Hour!”

        Excellent

        Reviewed June 06, 2019

        Dear Andrew, thank you for the review. We are so pleased that you enjoyed the stay. We could see you were happy with our Happy Hour. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded June 25, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        8.0
        Excellent
        JUSHAN from Taiwan
        Group
        Superior Twin
        Stayed 3 nights in April 2019

        Good location”

        Very close to the Orchard road, easily to go to those mall and department store, even the MRT isn't in the walking zone, Uber won't cost too much. The pool looks old, the room wasn't big.

        Reviewed May 18, 2019

        Dear Jushan, thank you for the review. We have noted your comments with regards to room size and our pool. On a positive note, we are pleased that you like our location, being close to Orchard Road and having a mall next door. We hope we can welcome you back in the near future. Best regards, Vathsala Subramaniam, General Manager

        Responded May 30, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        9.2
        Exceptional
        Pamela from Australia
        Solo traveler
        Club Room
        Stayed 2 nights in May 2019

        Jen Tanglin Singapore”

        Third visit to hotel solo and previously with friends. Standard of service is friendly and exceptional. Club Lounge facilities extremely good value. Excellent

        Reviewed May 08, 2019

        Dear Pamela, thank you for the review. We are so pleased that you have returned to stay with us and enjoyed the experience again. Your description for us is much appreciated. Looking forward to welcoming you back. Best regards, Vathsala Subramaniam, General Manager

        Responded May 10, 2019
        Hotel Jen Tanglin Singapore by Shangri-La
        8.0
        Excellent
        Chervon from Malaysia
        Solo traveler
        Superior Room
        Stayed 1 night in July 2018

        Some Staff at front desk and concierge should improve their service ”

        This Is my second visit. The room is nice but the service provided by some staff require improvement. During my first visit, the staff were great. On my second visit this time, My check in was smooth and fast. I was served by Ben. Ben did greet. When I checked out, I was served by Nurul. Nurul didn’t greet or smile. When I passed my cards to her, she checked her computer and replied “ok! That’s all!” in a stern and unfriendly voice. I was not really unhappy with that. But I feel that anyone who work at the front desk should greet their guests and smile. I waited in front of the lobby to get a cab. I told one of the staff at concierge to switch on the taxi light. He Replied that he had flashed the taxi light. So I waited patiently. There were another guest before me who was waiting for the cab to the airport. Few minutes later, 2 cabs arrived. One cab was dropping passenger while another cab was “on call”. The guest before me took the cab that was dropping a passenger and suddenly I was approached by Mr Param asking me I take the cab which he booked via phone call. He told me that’s my cab. I told him that I did not book via phone call at all. He said he booked it. I was very unhappy with this because Mr Param did not ask me if I were ok to book a cab via phone call. There will be additional charges of few dollars if the booking was made via phone call. I informed another staff earlier to switch on the taxi light for me, I did not ask mr Param to book a cab via phone call. I have stayed in several hotels in Singapore, all their staff will inform me if I want to book via phone call or just wait. But this is the first time I experienced this in Jen Hotel. I took a cab from the city to the lobby before going to the airport as I had to collect my luggage. When I arrived the lobby at about 520pm, there is a Chinese young man (not Ben) who just took the luggage tag from me with a sour face. He didn’t say anything at all except showing sour face. The staff of Ho

        Reviewed July 30, 2018

        Dear Chervon, thank you for leaving a review. Whilst we appreciate the score you have given us for your overall stay, we are indeed sorry that your service experience was not met with expectations set for the hotel. Your sharing in detail of the areas of concern has helped us to ensure immediate improvement is made in the shortfalls as highlighted. Please be assured that necessary corrective action will be taken upon as we continuously strive for a better service experience for our guests. We sincerely thank you for the constructive feedback and do hope that we can have another opportunity of welcoming you back again for the chance of earning back your trust in the hotel and the brand. Best regards, Vathsala Subramaniam, General Manager

        Responded July 31, 2018
        Hotel Jen Tanglin Singapore by Shangri-La
        8.4
        Excellent
        Wen from Singapore
        Couple
        Executive Suite
        Stayed 1 night in February 2018

        Excellent”

        Booked this hotel for a special occasion but didn't think the service/initiative was all that great. And at the price paid, I think better service can be expected. Rooms were nice and clean, and very nicely decorated and furnished. Breakfast was great, as is the executive club. Pool is on the small side. Would recommend for a normal stay (if the price is right) but maybe not for special occasions if you expect more hospitality.

        Reviewed May 24, 2018

        Dear Wen, thank you for the review. We are pleased that you like our room and breakfast following a stay in our executive suite. On your comment on not meeting expectation for your special occasion has been noted. We deeply apologise as this is not the norm in our standard if we did not follow-up with your specific request. We sincerely hope we can welcome you back in the near future. Best regards, Vathsala Subramaniam, General Manager

        Responded June 26, 2018
        Hotel Jen Tanglin Singapore by Shangri-La
        9.2
        Exceptional
        Marjorie from Philippines
        Couple
        Superior Room
        Stayed 1 night in December 2017

        Great Interior”

        If you’re the kind of traveller who adores modern-style hotel rooms, this is the hotel for you. It’s not your typical hotel room, it’s stylish and rich in vibrant colors. AND the pillows? Oh you’re gonna love it! It’s not really walking distance from Orchard Road, but this hotel makes it easier for guests to come back and fort because they offer free shuttle rides that departs every 30 minutes from hotel and from their pick/drop points. So convenient! We also loved their pool, we had it to ourselves when we started to dip around 7:00pm. The buffet breakfast is also for the win! Their interiors really is my favorite. They really did a good job in maintaining the hotel.

        Reviewed May 16, 2018

        Dear Marjorie, thank you for the review and giving us a high score for us for your stay satisfaction. We love your nice description of us, and we can see it was a lovely stay. We're so glad that you enjoyed yourselves and thank you for sharing your nice experience. Looking forward to welcoming you back soon. Best regards, Vathsala Subramaniam, General Manager

        Responded June 26, 2018
        Hotel Jen Tanglin Singapore by Shangri-La
        8.0
        Excellent
        Ali from Brunei Darussalam
        Couple
        Superior Room
        Stayed 2 nights in April 2018

        My Standard Singapore Hotel for now”

        You need a cab from here but I've traded that with all the rest of the pros (comfortable room, quiet, smoking room, next to a shopping mall with food court, 7-11, etc). My only gripe is this facility does not have a water hose next to the toilet bowl.

        Reviewed April 10, 2018

        Dear Ali, thank you for leaving a review. We're delighted that overall, it was a good stay and that you enjoyed the pros of your stay experience with us, pertaining to the room and being near facilities that you need. Relating to bathroom use, we have noted your comment. Looking forward to welcoming you back soon. Best regards, Vathsala Subramaniam, General Manager

        Responded April 16, 2018
        Hotel Jen Tanglin Singapore by Shangri-La
        9.6
        Exceptional
        Benjamin from China
        Family with young children
        Superior Room
        Stayed 2 nights in February 2018

        excellent hotel, good value for Singapore”

        This was our second time at the Hotel Jen Tanglin. It's connected to the mall so it is quite convenient. Next to it is Camden Medical Center. Great staff who are really helpful. We especially like that there's no carpeting in the rooms.

        Reviewed February 24, 2018

        Dear Benjamin, thank you for the review and the high score given for your stay satisfaction. We're delighted that you enjoyed yourselves on this return visit, and we truly appreciate the nice words for our staff. We're glad that the mall next door has been useful too and thank you for the happy comment on our rooms not being carpeted. We look forward to seeing you yet again and to welcome you back. Best regards, Vathsala Subramaniam, General Manager

        Responded February 27, 2018
        Hotel Jen Tanglin Singapore by Shangri-La
        9.6
        Exceptional
        Mairead from United Kingdom
        Couple
        Superior Room
        Stayed 7 nights in January 2018

        Convenient and stylish hotel ”

        It is the first time we have stayed in the hotel Jen. It is very convenient for us as our son and his family live nearby. It is great for the botanical gardens and a shortish walk to Orchard Road. The room is very clean and has up to date decor and lighting. The other thing we were delighted with was the Handy phone. You could make international calls free of charge and use the phone to find out about the city. We are in Australia for 3 weeks and returning to Singapore for a further week in the Hotel Jen.

        Reviewed February 08, 2018

        Dear Mairead, thank you for the review and giving us a high score. We're delighted to read that this was your first time staying with us and that you enjoyed yourselves. We're happy that you like many aspects of the stay experience, and in particular, your highlight on our handyphone has been well noted. Thank you for the nice words. We're looking forward to seeing you again on your return visit. Best regards, Vathsala Subramaniam, General Manager

        Responded February 27, 2018
        Hotel Jen Tanglin Singapore by Shangri-La
        12345
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        Hotel Jen Tanglin Singapore by Shangri-La
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        • Very good location
        • Orchard Road
        • Orchard MRT Station is within 0.91 km