Hotel Pennsylvania
 Hotel Pennsylvania
Lobby Hotel Pennsylvania
Lobby Hotel Pennsylvania
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5.6
Review score
9.5% this month
/10
(2396 reviews)See what guests said
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8.7
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Penn Station30 m
  • Pennsylvania Station110 m
  • St. John the Baptist Church160 m
  • Cityscootz170 m
  • Church of St. Francis of Assisi180 m
  • Macy's Department Store190 m
  • Madison Square Garden200 m
  • Studio Associates Of New York Inc250 m
  • Manhattan Mall260 m
  • Fashion Avenue270 m
  • Free Wi-Fi

    Hotel Pennsylvania

    401 7th Avenue, Chelsea, New York (NY), United States, 10001 - See map
    "Thumbs up for check in staff ( Sheila ) on front desk who was fantastic ! and provided first class customer service."
    Sean - 21 April 2018
    • 290 meters to public transportation

    • Located in heart of New York (NY)

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    This property is in high demand!

    Booked 61 times

    Property ranking|Compared to 5,212 New York (NY) properties
    See all rankings
    Location score
    8.7/10
    Review score - Singapore
    5.1/10
    Room comfort score
    5.4/10
    Value for money score
    5.3/10
    Better than
    96
    %
    of New York (NY) properties
    Better than
    96
    %
    of New York (NY) properties
    Better than
    95
    %
    of New York (NY) properties
    Better than
    92
    %
    of New York (NY) properties
    Value for money5.3
    Distance to city center0.0 Miles
    Location rating8.7
    Nearest airportLaGuardia Airport (LGA)
    Distance to airport10.3 km

    Rooms available at Hotel Pennsylvania

    Classic One-Bedroom Suite
    Classic One-Bedroom Suite
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 double bed & 1 sofa bed
    Enter dates to see prices
    Classic 1 King Bed
    Classic 1 King Bed
    ...
    • Room size: 17 m²/183 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club 1 King
    Club 1 King
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Classic Room 2 Double beds
    Classic Room 2 Double beds
    ...
    • Room size: 27 m²/291 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Classic Room 1 Double Bed
    Classic Room 1 Double Bed
    ...
    • Room size: 17 m²/183 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Club 2 Double Beds
    Club 2 Double Beds
    ...
    • Room size: 19 m²/205 ft²
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Club Double Room
    Club Double Room
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Classic 2 Twin beds
    Classic 2 Twin beds
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    *Newly Renovated - Penn Plaza Collection Executive 1 Bedroom Suite 1 King Bed
    *Newly Renovated - Penn Plaza Collection Executive 1 Bedroom Suite 1 King Bed
    ...
    • 1 king bed
    Enter dates to see prices
    1 Double Bed
    1 Double Bed
    ...
    • Room size: 17 m²/183 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices

    What people love about Hotel Pennsylvania

    • 4.0
      Review score
      Location

      "The location is perfect and the picture of the rooms look amazing."

      Elena

      |

      9 January 2019

    • 4.8
      Review score
      Location

      "Good location - central & next to Penn station."

      Zoe

      |

      18 December 2018

    • 8.8
      Excellent
      Staff 

      "The staff is helpful, just ask them politely."

      Sarah

      |

      3 September 2018

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    More about Hotel Pennsylvania

    More about Hotel Pennsylvania

    7.6
    Very good

    "More historic than luxurious, it is a sold well placed hotel..."

    David

    |

    3 November 2018

    An overview

    Show less

    What they offer

    7.2
    Very good
    Staff 

    "The concierge at the lift lobby was very helpful."

    Ian

    |

    30 October 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    The Statler Grill
    Cuisine:Steakhouse
    City Perk
    No additional information available

    Nearby restaurants

    American cuisine
    American cuisine
    Lindy's
    10 m American, Diner
    Charley's
    20 m American, Fast food
    Hooters
    60 m American, Bar
    Italian cuisine
    Italian cuisine
    Spinelli's Pizzeria
    40 m Italian, Pizza
    Wine Disciples Enoteca
    320 m Italian, Pizza, Wine Bar
    Blu
    380 m Italian
    Bar
    Bar
    Juniper
    240 m Bar
    The Vine NYC
    350 m Bar, Pub, Vegetarian
    Haymaker Bar and Kitchen
    380 m Bar, Pub

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Hotel Pennsylvania from real guests

    Overall rating
    5.4
    Review score
    From 56970 reviews
    Provided by verified guests of
    Agoda Reviews (2396)Booking.com Reviews (42294)
    Rating via Agoda5.6
    /
    10
    Review score
    Cleanliness4.7
    Facilities4.1
    Location8.7
    Room comfort and quality5.3
    Service5.1
    Value for money5.3
    High score for New York (NY)
    Rating
    9+ Exceptional (59)
    8-9 Excellent (87)
    7-8 Very Good (243)
    6-7 Good (262)
    <6 Below Expectation (1106)
    Time of the year
    Mar - May (493)
    Jun - Aug (526)
    Sep - Nov (438)
    Dec - Feb (300)
    All guests (2396)
    All room types
    All languages

    Show reviews that mention 

    Showing 1757 verified guest comments
    12345
    8.0
    Excellent
    Philip from United Kingdom
    Couple
    Classic Room 1 Double Bed
    Stayed 3 nights in July 2019

    Everything we needed ”

    Best thing of the hotel is the location ,staff were friendly and helpful ,the room had good bed and powerful shower thou bathtub cud of done with replacing and cleaned ,hotel cud do with a up lift in parts but for its size and location it does the job

    Reviewed July 25, 2019
    4.0
    Virginia from Philippines
    Solo traveler
    Classic Room 1 Double Bed
    Stayed 1 night in July 2019

    It must have been a great hotel - in 1919”

    Checking-in the hotel was like checking-in the airport for your flight : line was that long; I never experienced that with any other hotel. The facilities were atrocious: carpet old and smelling (they should just take it off, really); the bed sheets smell, and the bathroom has a pungent smell. You also have to go out of the hotel, to another cafe, for breakfast; not very convenient.

    Reviewed July 16, 2019
    8.0
    Excellent
    Rafeeq from India
    Couple
    Club Double Room
    Stayed 5 nights in July 2019

    Efficient, no nonsense, unpretentious... value for money...”

    Quick check in, check out with self check options. They changed our room without fuss to a more quiet, higher floor. Breakfast across the road, gym next building; not a problem for me. It’s a huge, busy hotel with a lobby that feels like a bus or train terminal. Battery of elevators, you never have to wait. Bits of history everywhere. A microcosm of NY with all its pluses and minuses.

    Reviewed July 13, 2019
    2.8
    Brigitte from Belgium
    Solo traveler
    1 Double Bed
    Stayed 1 night in July 2019

    Vuil vies vettig unsafe”

    This hotel should be renovated. THE electricity was loodsen in THE wall .I have pictures of that. THE bath was very damaged and fuilty. Fungus at THE veiling . They covered holes in THE wall with isolation foam. THE airco was very old and dirty. THE carpet was unexplainable dirty and old. We choose his hotel because we cam from DC late in night/ morning. We did even showered are use THE bathroom to clean our teeth. I Spoke with THE manager and he Saïd if I Saïd somerthing he would have given me another room. But 1.30 am I did not went down anymore. They say THE Will reimburse 35 %. This is not OK . If you want I can send your organisation real pictures. If I was in charge of your company I would ASK for an explanation and full reimbursement and kick them off your site. I Will send this also to booking.com and other organsitations. Everybody should be aware . Thank you for THE follow up. Brigitte

    Reviewed July 23, 2019
    4.4
    Alison from United States
    Family with teens
    Classic Room 2 Double beds
    Stayed 2 nights in July 2019

    Never again ”

    This hotel was clean. That’s the most positive thing I can say. Our key card would not work 5 different times. Anytime we left our room it wouldn’t work. The managers I spoke with would say sorry and give us new ones. The last manager was rude and looked away when I tried to talk to him. We were also charged an extra $84 after we paid $400 for the room for 2 nights. The invoice said facilities charge. I asked why and this rude manager said everyone pays this bc you get free wifi, etc. I said it’s not free if you’re charging. And it’s hidden fees. We paid almost $500 for 2 night stay and it was not worth it since we had to go back to front desk every time we needed to get in our room. The room is small but clean. We also never got any wash cloths we asked for. I won’t be back.

    Reviewed July 22, 2019
    5.2
    Michael from Indonesia
    Couple
    Club 1 King
    Stayed 2 nights in July 2019

    Above average”

    The payment scheme is unusual and a bit tricky (at least by my experience) where you have to make second payment for facility fee at the hotel. After checked the reservation in Agoda, I just realized that it is stated about this facility fee but under normal condition when you browse for accomodation, I think most people will not aware with this kind of payment scheme. Agoda actually can do better by giving a pop up reminder. When the cost is sum up you can some other hotels that are actually worth more.

    Reviewed July 22, 2019
    2.0
    Cheng
    Business traveler
    Classic Room 1 Double Bed
    Stayed 1 night in June 2019

    Acceptable”

    They charged facility fee about $40 per person per room without telling you.

    Reviewed July 22, 2019
    9.2
    Exceptional
    Wilma from Netherlands
    Couple
    Classic 1 King Bed
    Stayed 2 nights in June 2019

    Super location accross Penn Station”

    Confeniently located accross Penn station. Room is very basic and bathroom old. It smelled very much of cleaning/desinfectation stuff. Staff very helpfull and friendly. Breakfast very simple but included. Be aware that you pay an additional 40$ per night facility fee at the hotel !!!! That makes hotel way more expensive than it looks like.

    Reviewed July 07, 2019
    7.2
    Very good
    Katherine from United Kingdom
    Family with teens
    Penn Plaza Collection, 2 Double Beds
    Stayed 4 nights in July 2019

    A good basic base in great location to explore New York”

    Great location, rooms clean enough but tired (in upgraded Penn Plaza room), complimentary breakfast good, albeit down the road at other location. Rooms small as expected and hotel Pennsylvania immediately opposite Subway and straight down road 0.9 mile from Times Square.

    Reviewed July 18, 2019
    4.4
    Guenter from Austria
    Family with teens
    Classic Room 2 Double beds
    Stayed 3 nights in July 2019

    Misorganized”

    This hotel seems to be continuously overbooked. To wait 5 hours in the middle of the night for a room when you come from an 18 hours trip is not acceptable. Only a few rooms are renovated. The good thing is that the hotel is in the heart of New York, opposite of Madison Square garden and Pennsylvania Station.

    Reviewed July 12, 2019
    4.4
    Rolando from United States
    Family with young children
    Classic Room 2 Double beds
    Stayed 1 night in June 2019

    If you like dirty smelly shabby interior rooms go ahead make your day.”

    The NYC hotel committee if there is one should investigate the old rooms and floors if this hotel can barely represent a Manhattan standard. Rat in the room was shown to me by a compatriot taken from a cellphone. I paid $140 for a Wedneday night and even with that cheap price I deserve better treatment.

    Reviewed June 24, 2019
    4.4
    Surathep from Thailand
    Family with teens
    Classic 2 Twin beds
    Stayed 3 nights in June 2019

    Staying in a hotel is a new experience, this is a bad one for me!”

    Staying in many hotels during visiting America, good experience except here!!Arrived at 23:30 got a suitable room at ~04:00 very long waiting, long long line!I wonder if the manager know this?, changed the room for 2 times, unable to stay, very dirty room given to me same as some others who had same problem, some need to find new hotel to stay at midnight!The staff was not helpful at all, no smile at all, some help from a man who is the manager, got the renovated room, I feel better.The location is good just one step from subway with many shopping spots.Try to book the new renovated room, you will be o.k.

    Reviewed June 15, 2019
    6.0
    NGA from Macau
    Group
    Classic Room 1 Double Bed
    Stayed 1 night in June 2019

    Only location is good”

    The room os very old, the wall and ceiling are broken. I called the front desk three tines to refill facial tissue but no one pick up so I went down. I went back my room and waited for half hour but no one came. I called again the girl said they marked down the wrong number and would be a little while, i waited for another half hour, still didnt come! Very bad! The facial tissue in the room only a few pieces left If you need to check out, please go down at least half hour before!! Its slow!

    Reviewed June 15, 2019
    6.8
    Good
    Cherrie from Indonesia
    Family with teens
    Classic Room 1 Double Bed
    Stayed 4 nights in June 2019

    Its very cheap but,”

    I personally wouldnt want to stay here, Yes touristy spots are all behind this hotel but if you want to explore New York, the metro line is very limited from here. And the hotel is very dirty, they dont change the blanket.

    Reviewed June 14, 2019
    2.8
    reviemelyn from Philippines
    Family with young children
    Classic One-Bedroom Suite
    Stayed 1 night in June 2019

    worst hotel ever”

    pros near madison square garden and penn station do not book on this hotel , its the very worst, dirtiest, haunted, very old hotel I ever stayed, the hotel faucet is dirty and the pipes so rust they dont even bother to change it, its entirely different in the pictures they showed in the internet, pls dont book in this hotel if you want to enjoy your stay in new york . when you enter hotel lobby looks good and clean but the line in check in takes for ever. then when you walk on the elevator and hotel hallways like you are walking in an horror movie the vintage door which is soo dirty and when you enter the room the things are all dirty they have sofa thats soo dirty . soo wont advise this hotel at all.

    Reviewed June 12, 2019
    4.0
    Riki from Indonesia
    Family with teens
    Classic Room 2 Double beds
    Stayed 4 nights in May 2019

    Very old hotel but with a prime location”

    The room was dark, dirty, old, scarry...it was a MUST for us to upgrade (with fee). The whole floor (2nd floor) smells like chemicals. The beds were too old that they can't support your bodyweight. The bathtub was dirty, the tv remote has no batteries in it.... We upgrade (+$50 per night), and were put in the 11th fl. The only room available was a single king bed to sleep the 3 of us. Wouldn't recommend unless you ask for newly renovated rooms.

    Reviewed June 07, 2019
    4.4
    HO from Malaysia
    Family with teens
    Classic Room 2 Double beds
    Stayed 6 nights in May 2019

    Acceptable”

    The hotel is the horrible, check in always long queue. I use machine to check in but no breakfast coupon.That need to queue for it again. The hotel is very old and room floor is dirty.Bathtub also peeling off and sink also shaking .Overall is truly very bad.

    Reviewed June 02, 2019
    4.4
    Julia from Puerto Rico
    Family with teens
    Penn Plaza Collection, 2 Double Beds
    Stayed 3 nights in May 2019

    The only was really good is location”

    The old part that no renovated smell ugly, the carpet is dirty in halls and room, the-air condition dont work, the bathroom are dirty, The line to check in or ask a question takes more than an hour, There are no signs of not disturbing, in the room, and the housekipping knocs on the door only once and they do not wait you answer, and they open the door, a disaster, I do not recommend it

    Reviewed May 29, 2019
    3.2
    Seon from South Korea
    Solo traveler
    Classic Room 2 Double beds
    Stayed 2 nights in May 2019

    the worst experience of life on this hotel.”

    It was discusting. No service mind on staff, without facility, they get facility fee once again. The lobby staff at reception desk, they made me feel unpleasant. when i want to check out, they ask again for the facility fee even if i already pay for this on check in stage. They were like thieves. The room was not acceptable for cleaning and the smell in the hall was not good as well. I have traveled to many contries (Spain, Italy, Africa, Japan, Thailand, China and Vietnam.....etc) No other hotel was like this. I will inform to All of my friends in many countries, "please don't use it".

    Reviewed May 25, 2019
    6.0
    Suzana from Singapore
    Couple
    Stayed 3 nights in May 2019

    Longest checkin "process"...”

    Hotel location is fantastic! Thankfully I had the "newly renovated room" so that's ok. Room is big enough for 3 pax, clean and acceptable. I guess this is the only consolation for me to give thumbs up for the location. Check in process is horrible! Way too crowded at lobby with guests waiting to be checked in. You need to wait at least 40 mins. then again the receptionist can chat for the longest time with guests, not aware of the long queue. Better forget about the free breakfast cos there is no in-house coffee lounge. No fridge or coffee in the room. Shower pressure is low. Be prepared to pay USD5 per luggage, as you need to check out at 12noon for an evening flight. Traffic is really bad so it is good to make your way to the airport early.

    Reviewed May 13, 2019
    12345
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    Hotel Pennsylvania
    |Review score 5.6
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    • Excellent location
    • Empire State Building
    • 34th Street- Herald Square Subway Station is within 0.29 km