Hotel Serrano
Hotel Serrano
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Single - Guestroom Hotel Serrano
Single - Guestroom
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Lobby Hotel Serrano
Lobby
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Lobby
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Interior view Hotel Serrano
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Excellent
Location
8.7
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Hotel Serrano

Excellent location
- 680 meters from city center
- What's nearby?
Excellent
From 78 reviewsSee what guests said
8.0
/
10
Excellent service
8.5
Recommended by 89% of guests
Value for money7.7
Distance to city center0.1 km
Location rating8.7
Nearest airportMadrid - Barajas Airport (MAD)
Distance to airport11.5 km
  • 350 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Bar

Room choices
8.2
Excellent
Room comfort & quality
Junior Suite
Junior Suite
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
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Double Hot Deal
Double Hot Deal
...
  • Room size: 18 m²/194 ft²
  • Shower and bathtub
  • 2 single beds or 1 double b...
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Single
Single
...
  • Room size: 14 m²/151 ft²
  • Shower
  • 1 double bed
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Executive
Executive
...
  • Room size: 18 m²/194 ft²
  • Shower and bathtub
  • 2 single beds
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Single
Single
...
  • Shower and bathtub
  • 1 double bed
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Basic Twin Beds
Basic Twin Beds
...
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    Basic Single
    Basic Single
    ...
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      Basic Double
      Basic Double
      ...
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        DOUBLE SINGLE USE CAPACITY 1 - BED AND BREAKFAST
        DOUBLE SINGLE USE CAPACITY 1 - BED AND BREAKFAST
        ...
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          DOUBLE SINGLE USE STANDARD - ROOM ONLY
          DOUBLE SINGLE USE STANDARD - ROOM ONLY
          ...
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            More about Hotel Serrano

            More about Hotel Serrano

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What to eat nearby

            Spanish cuisine
            Spanish cuisine
            La Biblioteca
            120 m Spanish
            Corte Ingles
            160 m Spanish
            La Nina
            410 m Spanish
            Mediterranean cuisine
            Mediterranean cuisine
            Restaurante El Padre
            250 m Mediterranean, Spanish
            O'caldino
            360 m Mediterranean, Seafood, Spanish
            LA SAETA
            360 m Mediterranean, Spanish
            European cuisine
            European cuisine
            Hotel Restaurant at Villa Magna
            170 m European, Mediterranean, Seafood
            Oter Epicure
            280 m European, Mediterranean, Spanish
            Oter Restaurante
            280 m European, Mediterranean, Seafood

            What they offer

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (78)Booking.com Reviews (1515)
            8.0
            /
            10
            Cleanliness8.3
            Facilities6.9
            Location8.7
            Room comfort and quality8.2
            Service8.5
            Value for money7.7
            Provided by verified guests of Agoda
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            Room type
            Executive
            Junior Suite
            Single
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            Showing 57 verified guest comments
            123
            10.0
            Exceptional
            Edward from United States
            Couple
            Executive
            Stayed 1 night in July 2018
            Perfect location near US Embassy”
            Excellent value for money. Great location, efficient staff, clean room.
            Reviewed July 24, 2018
            6.0
            Krishnaa from United Kingdom
            Solo traveler
            Single
            Stayed 5 nights in July 2018
            A nice hotel to sleep in; but not much more”
            Easy access to the main roads in Madrid within the Serrano region. Few minutes away from multiple restaurants and bars. Easy access to bus stop and a short walk to the metro station. The rooms are a bit small and pokey -- which meant I felt very cramped and disappointing for a 4 star hotel. No tea/coffee services in the bedroom and the bar shuts quite early (10pm) so you really don't want to be in the hotel just to chill and hang out. But super comfy bed. Good shower!
            Reviewed July 18, 2018
            6.0
            Mayra from United Kingdom
            Business traveler
            Single
            Stayed 2 nights in June 2018
            The worst beds ever! Has a good location but is more comfortable to sleep in the floor!”
            Horrible horrible horrible mattresses! Not worth the money. Old rooms too!
            Reviewed June 22, 2018
            8.8
            Excellent
            Adan from Belgium
            Family with young children
            Junior Suite
            Stayed 2 nights in December 2017
            Excellent”
            Very comfortable bed, quiet street. Courteous and extremely helpful staff. 👍!!
            Reviewed January 04, 2018
            4.4
            Seoyeon from Germany
            Solo traveler
            Single
            Stayed 4 nights in July 2017
            Acceptable”
            The water problem in bathroom happened so i can't take a shower and all my plans are delayed. Nothing notifications give to me.
            Reviewed July 23, 2017
            8.4
            Excellent
            Holda from United Kingdom
            Group
            Executive
            Stayed 4 nights in October 2016
            Great visit to Madrid”
            The hotel is very well located, clean and with comfy beds. We did not have breakfast there so I cannot comment. It is very well located within Salamanca barrio with many cool cafes, bars and shops. Would go back!
            Reviewed October 26, 2016
            6.4
            Good
            KA from Hong Kong
            Couple
            Executive
            Stayed 3 nights in May 2016
            Good Service”
            Nice service provided in a polite way
            Reviewed May 09, 2016
            7.6
            Very good
            Siarhei from Belarus
            Business traveler
            Executive
            Stayed 5 nights in April 2016
            Perfect Location but poor facilities ”
            I had a room with small window and courtyard view. No day light for whole day. Perfect location but lack of facilities. Safe was not working, no kettle and no any free water included. Due to location, I can put 3*, but not more.
            Reviewed May 05, 2016
            8.4
            Excellent
            ZHAOLU from China
            Couple
            Executive
            Stayed 1 night in April 2016
            Good short stay”
            I came back for graduation ceremony and I know Salamanca area very well. This hotel wins for location as it's right next to Serrano, close to all the shops. The quality of bathroom essentials are not good, we didn't use anything, even the paper towels are too thin. Good for short night stay, but not long term tho.
            Reviewed May 03, 2016
            9.7
            Exceptional
            Woon from Singapore
            Couple
            Executive
            Stayed 6 nights in July 2015
            Excellent Location with Helpful Staff”
            Location, Staff, Cleanliness
            Location was excellent, right in the shopping district! Staff was extrememly helpful, always available to provide advice. Well furnished and very clean.
            Reviewed August 11, 2015
            8.7
            Excellent
            Dumitru from Moldova
            Family with young children
            Executive
            Stayed 1 night in July 2015
            Nice hotel in great location”
            Location, Location, Location
            Very nice location. The rooms were nice and clean and staff was useful. Would stay there again (we had a 2 year old daughter with us - no problem staying there with kids)
            Reviewed August 02, 2015
            7.0
            Very good
            WAN-TZU from Taiwan
            Solo traveler
            Single
            Stayed 1 night in March 2015
            Simple Outdated”
            Location
            I needed to do something in the embassy area so I chose to book Serrano as it is the relatively cheaper one with good reviews (above 8.0 is my searching standard). I took renfe C1 from the airport to recoletos station which is faster than metro. And it is about 1 km from recoletos station to the hotel. I had only a carry-on suitcase and the street is an avenue so it's comfortable to walk with one piece of suitcase. The location and area are great for strolling around, shopping and dining. But I'm very disappointed by the hotel room. The whole room is so outdated. The interior, bathroom and the appliances, even the linen felt old and damp. PS. Hotel's internet doesn't work on macbook because iOS' secure feature makes it unable to load the wifi login page. This is another example of how outdated this hotel is, that they haven't update their internet system to accommodate the up-to-date needs.
            Reviewed March 20, 2015
            5.7
            Su from Singapore
            Couple
            Executive
            Stayed 3 nights in December 2014
            overrated”
            spacious room, simple and cheap
            Everything looks old but room is spacious. Overall staff helpful only one of the staffs who is unfriendly as he looks impatient when I requested for hot water at 6am. Told me that I can only request for hot water after a certain timing. I was a bit unhappy as I requested hot water for my wife who felt sick. Poor customer service.
            Reviewed December 21, 2014
            9.7
            Exceptional
            Maria from Philippines
            Couple
            Executive
            Stayed 4 nights in November 2014
            Wonderful room and great location!”
            Spacious, clean and comfortable
            The hotel is well located and the rooms are spacious, clean and comfortable.
            Reviewed November 13, 2014
            7.3
            Very good
            Maureen from United States
            Couple
            Executive
            Stayed 2 nights in September 2014
            Excellent locations *but* beds are not comfortable”
            Location was ideal, staff was super helpful, and hotel is very quiet
            This hotel would be fabulous if they updated the bathrooms and replaced the mattresses. The beds are like linens on a slab of plywood. The location is near all high end shopping and very convenient to Metro.
            Reviewed September 24, 2014
            7.3
            Very good
            Maryanne from Australia
            Solo traveler
            Single
            Stayed 2 nights in August 2014
            First time traveller to Spain”
            The Concierge was very helpful with local advise for tourist attractions and dining.
            Very comfortable - my first night of my holiday in Spain. But a bit scary for me as I don't speak Spanish and travelling alone.
            Reviewed September 12, 2014
            8.0
            Excellent
            Keith from Australia
            Solo traveler
            Executive
            Stayed 3 nights in August 2014
            A quiet jewel”
            generally high standards, away from tourist masses, good room
            The hotel was pleasant, tucked away in a quiet side street in the high-end shopping part of town (Gucci was just round the corner). Very neat and tidy, it provided a very positive experience of Madrid, away from the masses of tourists. Metro was a bit of a hike.
            Reviewed September 02, 2014
            6.0
            Even from Taiwan
            Solo traveler
            Single
            Stayed 3 nights in July 2014
            It 's a good hotel in the best area in Madrird .”
            Location , price , clean .
            I was happy to stay in this hotel . It locates in a good area and convenient to go shopping .
            Reviewed July 09, 2014
            9.7
            Exceptional
            Tiziana from Italy
            Solo traveler
            Single
            Stayed 3 nights in July 2012
            hotel is very good also the room are very excellen”
            room
            the hotel is good, the staff are friendly and provided the information what i need, i really like the room are very clean, big and comfortable. the location is good for the connection bus and metro ruben dario (green line, very close) and serrano (brown line).
            Reviewed August 02, 2012
            8.0
            Excellent
            Kin from Malaysia
            Business traveler
            Executive
            Stayed 1 night in July 2012
            Excellent location”
            Value for money
            We have stayed few time at the Serrano Royal Hotel. Perfect location for visiting and shopping in Madrid.
            Reviewed July 26, 2012
            123
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