JW Marriott Hotel Kuala Lumpur

JW Marriott Hotel Kuala Lumpur

183 Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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Cabana Poolside, Executive lounge access, Studio, Pool view - Bed JW Marriott Hotel Kuala Lumpur
Cabana Poolside, Executive lounge access, Studio, Pool view - Bed
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    Lobby JW Marriott Hotel Kuala Lumpur
    Lobby JW Marriott Hotel Kuala Lumpur
    Interior view JW Marriott Hotel Kuala Lumpur
    Room plan JW Marriott Hotel Kuala Lumpur
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    Reception JW Marriott Hotel Kuala Lumpur

    Guest reviews

    8.8
    Excellent
    /10
    (1896 reviews)See what guests said
    9.0
    Exceptional cleanliness
    Recommended by 93% of guests

    Property highlights

    • 330 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Kuala Lumpur

    This property is in high demand!Booked 35 times in the last 3 days | 15 travelers are looking at this property right now
    Exceptional
    Location
    9.5
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Bukit Bintang (Star Hill)60 m
  • BookXcess90 m
  • Fahrenheit 88130 m
  • Fareinheit 88 Shopping Mall130 m
  • Fahrenheit 88 Shopping Mall140 m
  • Pavilion Kuala Lumpur160 m
  • Pavillion Mall170 m
  • Lot 10 Mall260 m
  • Lot 10 Shopping Centre270 m
  • Chulan Tower300 m
  • Value for money8.2
    Distance to city center0.1km
    Location rating9.5
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport17.9 km
    Select your room
    8.8
    Excellent
    Room comfort & quality
    Club Executive, Executive lounge access, Guest room, 1 King
    Club Executive, Executive lounge access, Guest room, 1 King
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Studio, Studio, King, Sofa bed, City view
    Executive Studio, Studio, King, Sofa bed, City view
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 super king bed
    Enter dates to see prices
    Cabana Poolside, Executive lounge access, Studio, Pool view
    Cabana Poolside, Executive lounge access, Studio, Pool view
    ...
    • Room size: 25 m²/269 ft²
    • Pool view
    • 1 king bed
    Enter dates to see prices
    Junior Suite, Executive lounge access, Junior Suite
    Junior Suite, Executive lounge access, Junior Suite
    ...
    • Room size: 71 m²/764 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Studio Suite, Executive lounge access, Larger Studio
    Studio Suite, Executive lounge access, Larger Studio
    ...
    • Room size: 25 m²/269 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
    One Bedroom Suite, 1 Bedroom Larger Suite, 1 King, City view
    ...
    • Room size: 72 m²/775 ft²
    • City view
    Enter dates to see prices
    Presidential Suite, 2 Bedroom Presidential Suite, City view
    Presidential Suite, 2 Bedroom Presidential Suite, City view
    ...
    • Room size: 104 m²/1119 ft²
    • City view
    Enter dates to see prices
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive Deluxe Double Room
    Executive Deluxe Double Room
    ...
    • Room size: 40 m²/431 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Comfort Connectors : 2, Guest room, City view
    Comfort Connectors : 2, Guest room, City view
    ...
    • Room size: 25 m²/269 ft²
    • City view
    Enter dates to see prices
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    More about JW Marriott Hotel Kuala Lumpur

    More about JW Marriott Hotel Kuala Lumpur

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Asian cuisine
    Asian cuisine
    Luk Yu Tea House
    40 m Asian, Chinese, Halal
    Shanghai
    40 m Asian, Chinese
    Sushi Tei, Pavilion Kuala Lumpur
    70 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Silk Road
    90 m Chinese
    Vegetarian Corner
    210 m Chinese, Vegan
    Royal China Restautant
    230 m Chinese
    Halal food
    Halal food
    Bosphorus
    60 m Halal, Middle Eastern, Turkish
    Spice Garden
    110 m Halal, Indian, Vegetarian
    Naab
    180 m Halal, Mediterranean, Middle Eastern

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (1896)Booking.com Reviews (1291)
    8.8
    /
    10
    Cleanliness9.0
    Facilities8.7
    Location9.5
    Room comfort and quality8.8
    Service8.8
    Value for money8.2
    Provided by verified guests of Agoda
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    All guests (1896)
    All room types

    Show reviews that mention 

    Showing 1560 verified guest comments
    12345
    8.8
    Excellent
    Fara from Malaysia
    Family with young children
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in February 2019
    Wonderful stay next to Starhill and Opposite Pavilion Shopping Malls ”
    Loved the fact that the new refurbished hotel looks great and feels great. Comfy beds, kids loved the hotel, also a short walk across gets you to Pavilion shopping mall plus Starhill mall is situated in the same building as well. Best luxury goods are available just in and around the hotel area. Would highly recommend this hotel to all!
    Reviewed February 10, 2019
    10.0
    Exceptional
    zulaikha from Malaysia
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in January 2019
    Great location. Best staff. Perfectly for staycation”
    Fantastic service from staff. Kudos to room service, housekeeping and concierge. Amazed at the rooms, which were comfortable and luxurious. Location-wise, the hotel is in the best position in the heart of KL. Nearest to Pavilion KL and main streets.
    Reviewed January 22, 2019
    10.0
    Exceptional
    Leni from Indonesia
    Group
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in December 2018
    Great as always”
    Being a Marriott member, this hotel is one of my favorites among other Marriott hotels. Location is superb, high-end shopping just across. Church is about 10minutes by taxi. Breakfast is awesome. Marriott standard, you can expect, delivered so well.
    Reviewed January 21, 2019
    7.2
    Very good
    Shahida from Singapore
    Couple
    Club Executive, Executive lounge access, Guest room, 1 King
    Stayed 2 nights in January 2019
    Excellent Location but bad service ”
    Excellent location with Pavillion just right in front of you. Room is beautiful and spacious and clean. The only letdown is the service. Reception processing our booking is curt and seemingly annoyed by something and lounge response is so so. Definitely do not expect the usual Marriott level of service in this hotel
    Reviewed February 07, 2019
    9.6
    Exceptional
    Foo from Singapore
    Business traveler
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in February 2019
    Friendly staff, Good Service, Pleasant stay”
    Rooms are clean, Comfortable. Staff are helpful and initiative to help you. although I only stayed 1 night. It was good!
    Reviewed February 14, 2019
    8.0
    Excellent
    Azura from Singapore
    Family with young children
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in October 2018
    Busy roads.”
    The hotel was perfectly fine. The location is nearby Pavillion. One thing is that the road infront of the hotel is always jam. It took our cab 40mins just to reach our hotel when he was just less than 200m away.
    Reviewed January 12, 2019
    8.0
    Excellent
    Norzaliza from Singapore
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in January 2019
    Good hotel but the staff needs retraining”
    Love the hotel, the room was decorated so beautifully as its our 7th year anniversary and the location is smack right in the middle of Bukit Bintang. But the valet staff seriously need retraining on customer service. I had earlier communicated via email to the hotel, I requested for a lot infront of the hotel as In driving. As I mentioned I would pay for the charges incurred for my car parked there so on arrival, there’s one malay valet uncle who mentioned that we cant parked there as ots reserve for hotel guest when we mentioned we were hotel guest, he then changed his story and said its only for guest going for lunch at the hotel so we obliged and went to the basement to park. Subsequently we ask the front desk whether had they received our request to park our car infront of the hotel and they mentioned yes we could just informed the valet or concierge about our request. Once we settled our check in process again we approached the same valet guy and this time round he mentioned that the tree below the open space may cause danger to our car. For goodness sake there are way more luxury cars than mine parked under same tree after we told him off and say why are you giving reasons after reasons he again changed his stories and said that there is a wedding so cannot park. But what pissed us off was a another local car owner came and told the same guy he want to park in the only lot that was avail and that we had requested and your staff allowed him to. Is it just because we are driving a foreign plate car? Is this how your staff treat your hotel guests from overseas? We didnt brought this up to your higher management because it was a waste of time haggling with someone who doesnt know his customer service well and someone who doesnt respect his guests well. Else everything about this hotel is superb just this person attitude could marred the image of a 5 stars hotel.
    Reviewed January 09, 2019
    8.0
    Excellent
    SHYH from Malaysia
    Family with young children
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in December 2018
    Very good”
    Overall were perfect except the check in service. We check in at 7pm+ on 24/12/18. Only 2 staff available for the process. When it was my turn, Ms Lynn served me. I was surprised that she just went MIA for 10minutes+ after she got my booking no. and name. Never even bothered to ask me wait etc. I approached other staff by telling them about my check in n about Lynns disappearence but they were clueless n never got back to me as well. Lynn only came back after 10min. I hope marriott could add extra staff to serve the customer and should train your staff to have well manners and warm smile to the guest as the front desk staff look abit stressed up.
    Reviewed December 27, 2018
    10.0
    Exceptional
    nurashikin from Singapore
    Family with young children
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 3 nights in December 2018
    Excellent stay”
    Love my stay in this hotel! Excellent location. Staff were friendly and accommodating to request. Room were beautiful. I had to leave early due to confusion in flight date, and decided to transfer my stay to another person. the process was done smoothly.
    Reviewed December 21, 2018
    10.0
    Exceptional
    TANG from Malaysia
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in December 2018
    Memorable stay with great value of money”
    It was my honeymoon stay with my husband and JW Marriott hotel staffs get ready a nice deco in the room and also surprise us with the awesome brownies. We truly appreciate the effort that they put in. The room is very clean and we enjoy it so much. Staffs all are very friendly and helpful. The buffet breakfast is great too. We can see they really make sure everything is perfect. Lastly I have to say I really like the Christmas tree in the lobby, not because it is the most beautiful Christmas tree that I ever seen. But it is because the love that everyone is sharing. It is part of JW’s CSR-a wishes tree for the orphanage. The child put their wishes on the tree and those who want to donate can grant their wish accordingly. I have to say great job to JW Marriott for sending the love to those unfortunate in this Christmas. Will visit again in near future
    Reviewed December 18, 2018
    9.2
    Exceptional
    Haslinda from Singapore
    Solo traveler
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in January 2019
    Good location”
    Booked this hotel for its convenient location. Staff were courteous and friendly. I arrived quite early at 11 odd, ready to drop off my luggage and shop but was surprisingly told my room was ready. The only thing I didn't like was the turndown service, which I felt made my bed looked messy. Breakfast was good!
    Reviewed January 20, 2019
    9.6
    Exceptional
    Maria from United Kingdom
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in January 2019
    Perfect location for shopping. Warning! Traffic jammed in front of the hotel”
    Stayed two nights in this hotel. The staff were very helpful indeed. Comfortable bed, fresh linens, quiet suite Breakfast food is a mixture of local delicacies, fresh fruits and many other yummy looking foods, pastries, cereals, hot drinks and freshly made fruit juices. Porridge was out of sight but I have managed to ordered one, thank you kindly I have only noticed in my receipt that I have been upgraded to a smoking junior suite 8020 and I do not smoke! I am greatful for the free upgrade not knowing that it was a smoking room. Generally I was feeling unwell and requested an extra drinking water for the kettle which they are very generously stocked me up and I'm surprised to received a honey and lemon tea tray as well! Thank you kindly for that, feeling good factor indeed ;) Now looking at my bank statement it seems like I have been charged twice for this stay as I have two different amount charged into my card. I hope Marriot will contact me on this matter soon.
    Reviewed January 19, 2019
    9.2
    Exceptional
    zulaikha from Malaysia
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in October 2018
    The pillow a bit soft for me”
    The Hotel made sure the awesome experience. I liked almost everything. Specially I would like to mention the hospitality and the Hotel amenities. Those were great. Superb location and very clean. You guys should try Al Halabi Gourmet Restaurants. The best Middle East food in town. Yummy The pillow a bit soft for me
    Reviewed October 31, 2018
    10.0
    Exceptional
    Fanny from Malaysia
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in July 2018
    Overall was good”
    Nice hotel with great location, staff is very attentive & helpful. Breakfast buffet was great! overall would definitely stay here again. Just pls improve on the duration for checked-in, waited too long bit disappointed.
    Reviewed September 11, 2018
    8.4
    Excellent
    CHONG from Malaysia
    Family with young children
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in August 2018
    Brand new facilities after renovation”
    It was second visit in same hotel. The facilities are newly renovated and the room is more spacious. The only weakness is the variety of buffet breakfast. The choices is not up to standard that we paid. The renovation only in the room facilities, too bad it not yet apply to common area such as lobby and restaurant
    Reviewed September 03, 2018
    8.0
    Excellent
    TEO from Malaysia
    Couple
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in January 2019
    good location”
    good location
    Reviewed January 18, 2019
    8.8
    Excellent
    EUNAE from Vietnam
    Couple
    Club Executive, Executive lounge access, Guest room, 1 King
    Stayed 2 nights in December 2018
    Executive room.”
    JW MARRIOT HOTEL, which has always been highly satisfied with the whole of the country, But The Executive Lounge is disappointing because it is too formal service menu. And room toothbrush so bad my gums hurt.
    Reviewed January 01, 2019
    5.2
    KANG from Singapore
    Family with young children
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in December 2018
    Worst christmas ever!!!!!! ”
    in short arrive hotel at 5pm because of road closure. front desk tell me because i need same floor room so i have to wait for an hours like that. went for a 2 hour dinner came back and tell me room still not ready where the actual check in time is at 3pm. what a marriott experiences. the lady staff at counter is having a stinky egg attitude. perfect location hotel but their management of that day is terribly wrong. nvr i have to queqe 25 min for a check in counter. 6 counter only one front desk staff! travelling with an infant somemore. shud have book ritz or westin, really a screw up mgmt.
    Reviewed December 28, 2018
    6.4
    Good
    Denise from Malaysia
    Family with teens
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 2 nights in December 2018
    Bad experience 5 star hotel stay ”
    Early morning corridor noisy like wet market , neighbours door sound non stop open n close. First day morning 7am keep press my door bell few times during I sleeping and night time 11.30pm somebody press my door bell non stop and leave. Totally can’t rest well. Second day call to change room but staff said let me know but at end never get back to me. This is the worst experience 5 star hotel I stay.
    Reviewed December 25, 2018
    9.2
    Exceptional
    Hassan from Australia
    Family with young children
    Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
    Stayed 1 night in December 2018
    Location Location”
    The JW is sitauted in the heart of the shopping district in KL, you have the Starhill and Pavlion at your doorstep with all the very best retail brands. The rooms are very neat and modern, with staff service awesome. There are many nice restaurants close by making it a really great location, not having to catch a taxi to visit shops and restaurants was such a relief given KL traffic. The one thing that JW can improve on is there wireless internet which we found very poor in comparison to other hotels in KL. Overall our stay at the JW was awesome.
    Reviewed December 12, 2018
    12345
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    JW Marriott Hotel Kuala Lumpur
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    • Exceptional location
    • Pavilion Kuala Lumpur
    • Bukit Bintang Monorail Station is within 0.33 km