Marco Polo HongKong Hotel
Marco Polo HongKong Hotel
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Deluxe Marco Polo HongKong Hotel
Deluxe
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Exceptional
Location
9.4
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What guests are saying:
they upgraded me
Andrew from Hong Kong
Couple
The hotel is great in location and staff are very friendly the room i stayed in was very big and comfortable the breakfast was delicious everything you want is available i suggest everyone to stay in this hotel for sure.
Fahad from Kuwait
Couple
nothing beats this hotel for a stay in Hong Kongs Kowloon side:)
Hildegarde from Philippines
Couple
There where lots of staffs on both sides of the check-in counter, but only one staff is taking care of check-in. Doesn’t make sense........
Li from United States
Couple
Highly reccomended.
Steven from United Kingdom
Family with teens
The room is spacious. The location is super convenient for shopping, restaurants and everything.
HONGRU from China
Couple
good location and clean room
FELICIA from Singapore
Business traveler
Great location. A little mustiness in the hallways, but staff was putting out de-humidifiers. The location makes all the difference.
Mary from United States
Solo traveler
good location and clean room.
FELICIA from Singapore
Couple
Good hotel but i did not realize that the room rate did not include free breakfast.
CHERYL from Philippines
Group

Marco Polo HongKong Hotel

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 3808 reviewsSee what guests said
8.5
/
10
Excellent room comfort and quality
8.6
Recommended by 88% of guests
Value for money7.9
Distance to city center1. Km
Location rating9.4
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport24.8 km
  • 380 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 31 times since yesterday | 25 travelers are looking at this property right now
Superior Suite
Superior Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 queen bed
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Continental Superior
Continental Superior
...
  • Room size: 37.16 m²/400 ft²
  • City view
  • 1 queen bed
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Deluxe Harbour View
Deluxe Harbour View
...
  • Room size: 42 m²/452 ft²
  • Harbor view
  • 2 single beds or 1 double b...
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Deluxe
Deluxe
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds or 1 double b...
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Continental Deluxe
Continental Deluxe
...
  • Room size: 46.45 m²/500 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • Room size: 37.16 m²/400 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Family Suite
Superior Family Suite
...
  • Room size: 37.16 m²/400 ft²
  • City view
  • 1 single bed and 1 double b...
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Premier Room
Premier Room
...
  • Non-smoking
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Club Room
Club Room
...
  • Non-smoking
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Run of House Room
Run of House Room
...
  • Non-smoking
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More about Marco Polo HongKong Hotel

More about Marco Polo HongKong Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Kung Tak Lam Shanghai Vegetarian Cuisine
120 m Chinese, Vegan, Vegetarian
Social Place
220 m Chinese, Seafood
Chiu Fat Porridge Noodle Restaurant
310 m Chinese
Asian cuisine
Asian cuisine
Cafe Marco
80 m Asian, Cafe, Chinese
Prince Restaurant Beijing, Sichuan & Shanghai
90 m Asian, Chinese
Shanghai Min
120 m Asian, Chinese
Japanese cuisine
Japanese cuisine
Syohachi Yakiniku
230 m Japanese
Tomikubo Handmade Japanese Udon
300 m Japanese
Yakiniku Gyukura
360 m Japanese

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

The swimming pool will be closed temporarily from 07 January 2019 to 26 January 2019 for maintenance.
Extra bed is not available during 05 Feb 2019 – 08 Feb 2019 inclusive.

Real reviews from real guests

Agoda Reviews (3808)Booking.com Reviews (1748)
8.5
/
10
Cleanliness8.5
Facilities8.0
Location9.4
Room comfort and quality8.6
Service8.4
Value for money7.9
Provided by verified guests of Agoda
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All guests (3808)
All room types

Show reviews that mention 

Showing 2908 verified guest comments
12345
9.2
Exceptional
Dipnala from Indonesia
Couple
Deluxe Harbour View
Stayed 5 nights in December 2018
Exceptional”
Still our favorite hotel when we come to Hong Kong due to its location, cleanliness and friendliness of the staff. However some facilities such as the bathroom needs to be renovated, they feel outdated particularly the shower/ bath area.
Reviewed December 26, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded December 28, 2018
Marco Polo HongKong Hotel
7.2
Very good
TEO from Malaysia
Family with teens
Deluxe Harbour View
Stayed 4 nights in December 2018
good”
I’m a regular customer - Peter Teo in agoda, booked a hotel at macro polo Hong Kong hotel from 18/12 to 22/12. They offered a deal stated comes with breakfast, but they never mentioned that we will be getting the lounge breakfast when booking the deal, the lounge breakfast have so little thing to eat as compared to the normal breakfast at level 1, it’s like a 1/10 of the normal breakfast. We are not allowed to join the normal hotel breakfast and they will charged extra $209HKD per headcount per day if we were to join the normal hotel breakfast which come with a lot of choices.
Reviewed December 23, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded December 28, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
Dominic from Australia
Couple
Deluxe
Stayed 1 night in September 2018
Luxurious, well-appointed suite in a world-class location”
Stayed here for just one weekend nite after a couple of days at another business hotel. Pricey but if you are looking to give yourself a treat, well, this is just superb. We were put into a very spacious suite, very comfortable and well-appointed. The location right above Harbour City shopping mall at Tsim Sha Tsui is fantastic both for the views, convenience and to experience the buzz of HK. Can't wait to visit again.
Reviewed October 01, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded October 05, 2018
Marco Polo HongKong Hotel
9.2
Exceptional
kanchanit from Thailand
Couple
Deluxe Harbour View
Stayed 3 nights in September 2018
Prince Hotel instead of Marco Polo Hongkong”
Marco Polo Hongkong Hotel couldn’t run the service because of broken down electricity. Then they transferred me to Prince Hotel. I also like the room becuase Prince offerer me the suite. The problem was I had booked for the harbour view room type.. The Prince couldn’t find such the room for us. Marco Polo Hotel, had better to email or to call us for giving me the issue informations. I had no choice but to go to Prince. This is kind of unfair. The Marco Polo Hongkong Hotel is quite expensive than the rest of them, I had chosen to stay here for particular reason. However, I understand the circumstance and believed you had tried the best you can to manage the booking. So ever, next time, customer should know and make the decision.
Reviewed September 24, 2018
9.2
Exceptional
Fahad from Kuwait
Couple
Deluxe
Stayed 6 nights in August 2018
the best hotel in the area”
The hotel is great in location and staff are very friendly the room i stayed in was very big and comfortable the breakfast was delicious everything you want is available i suggest everyone to stay in this hotel for sure.
Reviewed August 23, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 24, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
Chastine from Philippines
Business traveler
Deluxe
Stayed 2 nights in August 2018
Great Hotel”
This is the only hotel I stay at when I'm in Hong Kong. I usually travel to Hong Kong twice a year for business and the location of this hotel is great. It's a ferry ride away from Central and it has a fantastic view of the harbor. The staff are also very friendly and helpful.
Reviewed August 06, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded August 09, 2018
Marco Polo HongKong Hotel
8.4
Excellent
Lau from Australia
Family with teens
Superior
Stayed 3 nights in December 2018
Perfect location.”
Hotel has an excellent buffet breakfast.
Reviewed December 28, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded December 28, 2018
Marco Polo HongKong Hotel
9.2
Exceptional
Yao from China
Business traveler
Deluxe Harbour View
Stayed 2 nights in December 2018
Good location”
Close to Harbour city and 1881
Reviewed December 24, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded December 28, 2018
Marco Polo HongKong Hotel
4.8
David from Taiwan
Couple
Superior
Stayed 2 nights in October 2018
Awful service, old hotel with moldy smell, great location. ”
The hotel location is fabulous, located right by the shopping district, bus station, and ferry terminal. However, it is old and without renovation so you can find aromatic diffuser on every floor to cover the moldy smell. Also the front desk service personnel is awful. When I called to tell her that the air conditioner in my room was broken and the room is a freezing 18℃, she simply said she can't change room for me but will "send me some more quilt for the night". Then when I went to the front desk personally to confront with the manager, he finally promised to change the room when it's already 11pm...
Reviewed October 25, 2018
Dear David, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
Responded October 26, 2018
Marco Polo HongKong Hotel
4.4
Harinder from India
Business traveler
Superior
Stayed 1 night in October 2018
Insensitive hotel management ”
Booked for 18th October by mistake instead of 8th October as web page of Agoda refreshed and date seemed to have changed.. Despite my request well in time to change the booking to 8th October, the hotel did not agree. .Agoda’s intervention did not help and I had to loose SGD300/-. I will never stay at this hotel or recommend it to anyone.
Reviewed October 20, 2018
Dear Harinder, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
Responded October 26, 2018
Marco Polo HongKong Hotel
8.4
Excellent
LaiCheng from Malaysia
Business traveler
Superior
Stayed 2 nights in June 2018
Excellent”
I brought my Mother, sister and niece to attend a trade show in Hong Kong. I chose Marco Polo because of it's convenience. I had a very good stay. My only complaint is that the rooms are too dim. We would have preferred more lights or at least given a choice to turn up or dim the lights if there were dimmers available. As 3 of us are over 50 years of age, the preferred environment for us would be preferably brighter rooms. May I suggest installing dimmers perhaps?
Reviewed June 24, 2018
Dear LaiCheng, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
Responded June 25, 2018
Marco Polo HongKong Hotel
8.4
Excellent
ROSARIO from Philippines
Couple
Superior
Stayed 3 nights in May 2018
Excellent”
We were initially disappointed that we did not get the room we requested - higher floor, etc - but the service made up for it. The hotel staff were very attentive to our inquiries and needs - special mention to housekeeping and front desk night shift. We had a great stay.
Reviewed May 12, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded May 16, 2018
Marco Polo HongKong Hotel
7.2
Very good
Richard from Singapore
Group
Deluxe Harbour View
Stayed 6 nights in December 2018
Very good”
Great location. Easy access to Ferry. Rooms and furniture clearly worn out and fraying. Can do better.
Reviewed December 28, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded January 02, 2019
Marco Polo HongKong Hotel
4.4
YUNSHAN from Singapore
Couple
Deluxe
Stayed 3 nights in September 2018
Poor service & risk management during power-off by Typhoon ”
Encoutered typhoon Mangkhut on 16/09, electricity off since 3pm but no notification from hotel at all, wifi was off & lifts down. We called frontdesk a few times but failed, finally operator answered aft 3 hrs, we asked abt the cause of the power-off & update of status, she didnt give clear explanation. We called again at 8pm+...housekeeping said tonight power not able to recover...but the hotel totally hided this from us. Later the manager called back & told us they’ll transfer us to Murray Hotel but we need to wait for an hour+. We asked shall we pack & go down to lobby to wait now, the manager told us to wait in the room & will inform us when ready. We waited till 9:30pm, starving...but still no news. So we carried luggage & walk downstairs to lobby to ask the hotel staff, they just pointed us to queue up & said will send us to Hotel Royal Pacific instead in 10 mins. We then queue & waited for 20 mins still no car to pick up, it was 10pm+. In the end we got no choice but check out..
Reviewed September 18, 2018
10.0
Exceptional
Janet from Australia
Couple
Superior
Stayed 2 nights in August 2018
Exceptional staff”
After some issues with room facilities not working, the staff recovered the process beautifully and even delivered a birthday cake with a handwritten card. The hotel is grand in the classic 5 star style but it’s the staff who really make this hotel deluxe.
Reviewed September 01, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded September 04, 2018
Marco Polo HongKong Hotel
9.6
Exceptional
chayata from Thailand
Group
Deluxe
Stayed 3 nights in November 2018
Good location”
Good
Reviewed November 20, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded November 21, 2018
Marco Polo HongKong Hotel
8.4
Excellent
Saksit from Thailand
Family with young children
Superior
Stayed 3 nights in November 2018
We are frequently Marco Polo Hotel customer. And this time we have great time during visit”
Stuff always welcome and very helpful for all requested.
Reviewed November 06, 2018
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong
Responded November 07, 2018
Marco Polo HongKong Hotel
8.4
Excellent
tao from China
Couple
Superior
Stayed 2 nights in January 2018
Excellent”
The check in was really slow. One staff has already confirmed that I made a booking through Agoda. But still took more than 40min to check in and was told the room was not ready. We had to go shopping and came back to get a room (we were told been upgraded. But the truth was not. It was exactly the room I booked from Agoda picture). The location is really good in the middle of harbour city but 15min walking from MTR station. There is an express checkout box. Just put your key in the box to avoid a long wait.
Reviewed January 15, 2018
Dear Tao, Thank you for taking the time to share your experience with us. Your comment has been well received. We sincerely apologize for the inconvenience you encountered with the check-in service at the hotel. Our Front Office team has been reminded to speed up the process accordingly. Rest assured that we will continue to place utmost priority on training and developing our associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future. Best regards, Dalip Singh General Manager Marco Polo Hotels – Hong Kong
Responded January 17, 2018
Marco Polo HongKong Hotel
8.4
Excellent
Nasser from Saudi Arabia
Solo traveler
Deluxe Harbour View
Stayed 3 nights in September 2017
Location and Harbour View!”
Best location in Kowloon for first timers in HK. Staff are very friendly. I booked Harbour view room and it was best choice I made. Couldnt change the hotel and kept extending my stay! Make sure you get harbour view and highest floor to enjoy!
Reviewed October 02, 2017
Dear Nasser, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong
Responded October 13, 2017
Marco Polo HongKong Hotel
8.4
Excellent
Cherry from Thailand
Family with teens
Superior
Stayed 1 night in April 2017
Okay”
The rooms were pretty costly during my period of stay when compare to the quality of the room. They should renovate the room some how. Other than that the staff was really nice. Long que during check out. Prime location
Reviewed April 21, 2017
12345
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  • Exceptional location
  • Hong Kong Museum of History
  • Tsim Sha Tsui MTR Station is within 0.38 km