Mercure Resort Sanur
Mercure Resort Sanur
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Superior King Room - Bed Mercure Resort Sanur
Superior King Room - Bed
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Lobby Mercure Resort Sanur
Lobby
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Interior view Mercure Resort Sanur
Interior view
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Beach Mercure Resort Sanur
Beach
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Excellent
Location
8.1
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What guests are saying:
The hotel's location by the beach is fantastic, close to shops, and restaurants. A shuttle service to the supermarket is provided several times daily. The room is spacious and clean and the hotel's natural surroundings makes it a truly relaxing place to be.
Bridget from Singapore
Couple
Perfect position...we keep going back
Elizabeth from Australia
Family with teens
This is a quiet resort with stunning gardens. It's an older style property with friendly staff, mostly European clientele. Great base at the Southern end of Sanur.
Maxi from Germany
Family with young children
I was checked in at the same day of traditional festival, the hotel has arranged the local dance and ceremony at the sancutary place in front of the hotel. It's very impressive for all guests and don't have to pay a dime.
Apinya from Thailand
Group
Stunning setting and lovely beach; never felt overcrowded. Food was average but service excellent and friendly.
Anton from South Africa
Couple
arrived late at night and at first was a little disappointed as our room was a little dilapidated for a mercure hotel. considering the very cheap rate we paid though, and how comfortable the room was and with wonderful ambience, we were able to overlook that.
wendy from Australia
Couple
We love this hotel, as it is big enough that the beach front does not feel crowded. It is on the quiet end of Sanur beach, which we like, but it is not walking distance to the main restaurant area of town. For us this was not a problem
anne from United States
Couple
This would be the 6th time I have stayed at this hotel and I always recommend it to friends. it is the original resort for sanur I think and therefore has the best location. the rooms and gardens are lovely and the staff very pleasant and helpful.
wendy from Australia
Couple
Very good
From 1216 reviewsSee what guests said
7.7
/
10
Very good room comfort and quality
7.9
Value for money7.8
Distance to city center10 km
Location rating8.1
Nearest airportNgurah Rai International Airport (DPS)
Distance to airport10.6 km
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
7.9
Very good
Room comfort & quality
Superior King Room
Superior King Room
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
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Deluxe King Room
Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
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Superior Twin Room
Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
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Executive Room 2 Single Beds
Executive Room 2 Single Beds
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
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Executive Room with 1 King Bed
Executive Room with 1 King Bed
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
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DOUBLE DELUXE - ROOM ONLY
DOUBLE DELUXE - ROOM ONLY
...
  • Balcony/terrace
  • Shower
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DOUBLE SUPERIOR - ROOM ONLY
DOUBLE SUPERIOR - ROOM ONLY
...
  • Balcony/terrace
  • Shower
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Superior Room Garden View
Superior Room Garden View
...
  • Non-smoking
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Deluxe Room Garden View
Deluxe Room Garden View
...
  • Non-smoking
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More about Mercure Resort Sanur

More about Mercure Resort Sanur

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Gardenia Cafe
190 m Asian, Australian, European
Warung Beach Breeze
320 m Asian, Indonesian
Savana Bar and Restaurant
720 m Asian, International
International cuisine
International cuisine
Raja Sambal Seminyak Bali
7.9 km International
Tommys Tavern
9.1 km International
Italian cuisine
Italian cuisine
Papa Joe's Pizza and Billiards
1.0 km Italian
Massimos
2.6 km Italian, Pizza
La Cascata Restaurant
7.9 km Italian

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (1216)Booking.com Reviews (734)
7.7
/
10
Cleanliness7.7
Facilities7.4
Location8.1
Room comfort and quality7.9
Service7.8
Value for money7.8
Provided by verified guests of Agoda
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All guests (1216)
All room types

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Showing 1160 verified guest comments
12345
7.6
Very good
Hui from Singapore
Solo traveler
Superior King Room
Stayed 4 nights in December 2018
Nice 4* in sanur”
Located off the main area and right by the beach. There are 2 clean pools which are not too crowded although only 1 pool bar was open during my stay. Room is decent-sized and clean and there are some upgrading works going on e.g. my room's shower head was changed to a brand new (powerful) one halfway during the stay which was a nice surprise. Very friendly and helpful staff. The spa is professional and affordable - so good that I went there every day. I also appreciate that they have a lounge area and shower facilities for use in case you have checked out but have a late flight. Overall a nice place to stay at when in Sanur.
Reviewed December 20, 2018
Dear Hui, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feels great to hear that you were enjoyed our hotel location, pool, rooms, spa and staff friendliness. I am sure that your kind word will motivate my team to keep up their performance. We are all looking forward to welcoming you back again at our resort in the close future. Sincerely, Eka Handayani Guest Experience Manager
Responded January 11, 2019
Mercure Resort Sanur
10.0
Exceptional
Jamie from Singapore
Couple
Superior Twin Room
Stayed 2 nights in August 2018
Exceptional”
My friend and I really enjoyed our lovely stay at Mercure. The room, amenities, spa and staff were truly amazing. Just note that the sun beds along the beach are really popular. A guest had rudely moved our belongings from our sunbed and claimed that she was there earlier but went off for lunch. It would be worth for the hotel to advise guests on courtesy/rules of sun bed usage. So that guests will know to respect usage of the sun beds. Defn worth going back for another stay!
Reviewed August 25, 2018
Dear Jamie, Thank you for sharing your experience during your stay with us. It such a pleasure to know that you have had a pleasant stay with us. Knowing that you enjoyed our hotel service and facilities is truly delight us. Your kind word has been share with my team and I am sure it will motivate my team to keep up their performance. We are very excited to welcoming you back again. Sincerely, Eka Handayani Guest Experience Manager
Responded August 27, 2018
Mercure Resort Sanur
10.0
Exceptional
Saffron from Australia
Couple
Superior King Room
Stayed 1 night in August 2018
Amazing day spa, clean room, great location!”
Loved the day spa, therapists were fantastic, the spa was very clean and the prices reasonable. The room was clean and spacious with a balcony. The hotel is in a great spot on the beach and you can eat at the organic cafe on the beach or in the hotel restaurant. If you walk out of the hotel on the otherside you will find the main street with lots of restaurants and shops. Will be back!
Reviewed August 10, 2018
Dear Saffron, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. It is very rewarding to receive positive feedback from our valued guest regarding their experience. We highly appreciate your good review and I have been shared your feedback with my entire team. I am sure that it will motivate them to keep up their performance. Thank you again for sharing your experience, and we are looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager
Responded August 13, 2018
Mercure Resort Sanur
8.8
Excellent
Mikhail from Australia
Couple
Superior King Room
Stayed 4 nights in November 2018
Excellent”
I had problems with my room as the shower mixer tap handle was broken so I went to the reception and got a free room upgrade. The upgraded room was fantastic, spacious, right by the sea. Speaking of which, is too shallow to swim. So it's nice to stay there but keep in mind you'll be just looking at it but not swimming. The place is quiet and the beds are comfy. The rooms have musty smell so be careful if you're allergic to mould. It's a tropical place so many places have it.
Reviewed December 09, 2018
Dear Mikhail, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It such a pleasure to know that the service rendered by our staff especially reception was meet up your expectation. Glad to hear that you were enjoying the room. We take note on your concern of the smell in the room and please rest assure that it has been share with our Housekeeping Manager for further action. Once again, thank you for sharing your experience and we looking forward to welcoming you back again soonest. Sincerely, Eka Handayani Guest Experience Manager
Responded December 14, 2018
Mercure Resort Sanur
8.0
Excellent
wendy from Australia
Couple
Superior King Room
Stayed 1 night in June 2018
Lovely!”
Superior rooms are better than deluxe! Ask for upstairs superior overlooking the pool, you wont be disappointed. Rooms a little dilapidated but atmosphere plus and very comfy! Gardens gorgeous. Staff amazing. Great location. Wouldnt stay anywhere else. Highy recommend RITZ tailor just up the road, has made hundreds of dresses for my business, not a stich wrong! Very reasonable prices. Gardenia is great for coffee/meals. DEnick Natural has recovered my lounge cushion x 2 over last few years also highly recommend. The only negative is the dark blue tiles make the pools too warm
Reviewed June 27, 2018
Dear Wendy, Thank you very much for sharing your experience during your stay at Mercure resort Sanur. We delighted to know that you have lovely stay with us. Knowing that the staff friendliness, hotel location, and facilities meet your expectation is truly rewarding. We take note on your concern of the swimming pool tiles, please rest assure that it has been share with our respected department for our evaluation and improvement. We are looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager
Responded July 13, 2018
Mercure Resort Sanur
8.0
Excellent
brooke from Australia
Solo traveler
Superior King Room
Stayed 6 nights in February 2018
Very good”
2nd stay at Mercure Sanur. Like the southern location and beach area. Staff are always friendly and helpful. Nice grounds, choice of pools and large beach lounging area. Plenty of restaurants, spas and shops nearby.
Reviewed June 02, 2018
Dear Brooke, Thank you for sharing your experience during your stay with us. It is always a pleasure to welcoming you back again. We delighted to know that you have a pleasant stay with us. We looking forward to welcoming you again on your next holiday in Bali soonest. Sincerely, Eka Handayani Guest Experience Manager
Responded June 07, 2018
Mercure Resort Sanur
10.0
Exceptional
Susanne from Australia
Group
Superior Twin Room
Stayed 2 nights in May 2018
A great stay”
This hotel lives up to its website and advertising. It is located in a quiet area of snow and right on the beach. The poos are nice the atmosphere is cosy and relaxed everywhere. If you want pantries on the beach you have it when you book in this hotel.
Reviewed May 25, 2018
Dear Susanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. What a joy to read that you have a great stay with us. Knowing that you enjoyed our hotel facilities and service really delight us. We are very excited to welcoming you back on your next holiday in Bali. Sincerely, Eka Handayani Guest Experience Manager
Responded June 02, 2018
Mercure Resort Sanur
8.8
Excellent
Susanne from Australia
Group
Superior King Room
Stayed 2 nights in May 2018
Priceless location if you want palm trees on the beach at reasonable prices.”
Bali isn't as cheap as it was but this hotel is still great value if you're not wanting 4.5-5 star accommodation. I stayed at the Novotel in Benoa for not much more. Room size (7), Cleanliness 5, staff 7, Breakfast 7, Location 9.
Reviewed May 14, 2018
Dear Susanne, Thank you for sharing your experience during your stay with us. We are happy to know that you have a pleasant stay with us. Its feels great to hear that you felt satisfied with our hotel facilities and service. Your feedback has been share with my team and I am sure it will motivate them to keep up their performance. We are very excited to welcoming you back again at our resort. Sincerely, Eka Handayani Guest Experience Manager
Responded May 24, 2018
Mercure Resort Sanur
4.8
David from Thailand
Couple
Superior King Room
Stayed 4 nights in August 2018
Getting old”
Stayed here once before, returned on that basis, staff were really pleasant and helpful, rooms are aging, no mini bar, no fresh milk, (only powdered) rooms were serviced daily, but towels look and feel as if they are being washed in grey cement water, hard and colorless. Pools are ok, breakfast is cheap, $15aud, but cold and fairly bland. There are much better situated and up,arket hotels along the beach now. Wifi is next to useless, seriously, really really slow and drops out continually, better off walk to nearby cafe and using there’s. Also, pathways between accommodation, pools and reception etc very dark, poorly lit and needs to be improved.
Reviewed August 17, 2018
Dear David, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It is always a pleasure to welcoming you back and knowing that the genuine service rendered by our staff was impressed you really delight us. It was saddened me to know that you faced some inconveniences during your stay. I noted your comments carefully and our teams have been made aware of the situation you were facing. Please rest assured as they are reviewing this matter thoroughly and actions will for sure be taken to prevent repeat occurrence in the future. We thank you for sharing your constructive feedback with us and we hope you will be kind enough to give us another chance to serving you better and showcasing the improvement we have made by then. Sincerely, Eka Handayani Guest Experience Manager
Responded August 20, 2018
Mercure Resort Sanur
7.6
Very good
Barry from Australia
Couple
Deluxe King Room
Stayed 7 nights in July 2018
Not as good as it used to be”
The good things on a wonderful beach and located near lots of good restaurants. Poor - staff we’re inattentive and numbers much reduced in the restaurant at breakfast . Food quality not as good as on previous visits. Everything looking very tired in rooms and needing update. Need a quiet pool holiday ruined by screaming children every day for a week and unsupervised children and scrummages over sun beds. Overall very disappointing- this used to be a very good hotel.
Reviewed July 24, 2018
Dear Barry, We very much appreciate for sharing your experience during your stay with us. We regret to know that your experience did not meet your expectation. We take note on your concern Food quality and it has been addressed with our Chef for our improvement. While the renovation plan is on process, we have been conducting room enhancement to ensure our guest enjoy their stay with us. Over the last few months we have focused on new bedroom tiles, bathroom tiles, wall painting and floor grouting. Apart from the room structure, we have been replacing our towels in the room, pillow, and continuing upgrading our hotel facilities. We will work diligently to do the best we can prior to any refurbishment approved by the Resort’s Owners. Once again, thank you for the constructive feedback. We hope you will give us another chance to serve you better and showcase the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager
Responded July 26, 2018
Mercure Resort Sanur
8.0
Excellent
joanne from Australia
Couple
Superior King Room
Stayed 1 night in September 2017
Beautiful gardens and pool ”
This is a large hotel resort, but has amazing gardens and still has a Bali fee to it. Towards the southern end of Sanur so a little bit out - they have a shuttle into centre, but there are still loads of shops & restuarants near by. Great to walk along the beach
Reviewed January 16, 2018
Dear Joanne, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are truly honoured to read your positive feedback where you have a pleasant stay with us. Its feel great to hear that you really enjoyed our hotel service and facilities especially our gardens and pool. I have shared your feedback with my teams and I am sure this feedback will motivated them to keep up their performance. We will be more than pleased to have you back once again in a close future. Sincerely, Eka Handayani Guest Experience Manager
Responded January 17, 2018
Mercure Resort Sanur
9.6
Exceptional
Vicki from Australia
Couple
Superior Twin Room
Stayed 1 night in January 2018
Love Mercure Sanur”
After walking along the beach a few years ago, we discovered the Mercure Resort in a beautiful pocket in Sanur. We have since made the Mercure our family must stay when going to Bali. The rooms are great, the service is great, the pools big and clean, the location is beautiful. Love this place!!!
Reviewed January 10, 2018
Dear Vicki, Thank you for sharing your experience during your stay at Mercure Resort Sanur. We are truly honoured to read your positive feedback where you have a pleasant stay with us. Its feel great to hear that you really enjoyed our hotel service and facilities. I have shared your feedback with my teams and I am sure this feedback will motivated them to keep up their performance. We will be more than pleased to have you back once again in a close future. Sincerely, Eka Handayani Guest Experience Manager
Responded January 17, 2018
Mercure Resort Sanur
8.8
Excellent
wendy from Australia
Couple
Superior King Room
Stayed 2 nights in March 2017
Fix the pool problem!”
I love staying at the Mercure Sanur (12th visit) - the staff, rooms, location, ambience, gardens are all wonderful BUT.......the pools you cannot swim in, it is like stepping into a very hot bath - very unpleasant!! There is no shade and the dark blue tiles attract the full sun all day. They need to recitify this problem urgently - it has been a problem for 10 years that I know of!! Highly recommend Ritz Tailor nearby for perfect alterations and copy your old favourites at very reasonable price and Manik Natural on the left on the way up town - did a perfect job recovering my lounge suite. just took the loose cushion covers, plenty of fabric to choose from - fraction of the price charged here in Oz.
Reviewed March 06, 2017
Dear Wendy, Thank you very much for your feedback. It is always a pleasure to welcoming you back again and thank you for your loyalty. We delighted to know that you have a pleasant stay with us where the staff friendliness, location, ambiance, gardens are wonderful. I have share your feedback with my team and I am sure it will motivate all of them to keep up their performance.We take note on your feedback in regard of our swimming pool. Currently we are renewing the pool furniture with teak wood lounge chair as well as the cushions, adding more umbrella at the pool side and the beach which has been positively responded by our guests. Prior to our upcoming resort enhancement, we are working on installing some shades across the pool which will help to reduce the heat radiation. Further on, of course our pool renovation is part of the resort refurbishment. Thank you again for sharing your experience and looking forward to welcoming you again. Sincerely, Eka Handayani, Guest Experience Mg
Responded June 12, 2017
Mercure Resort Sanur
8.0
Excellent
joanne from Australia
Solo traveler
Superior King Room
Stayed 1 night in May 2016
Feel like you are in Bali”
This is a big hotel, but you still feel like you are in Bali. The gardens are beautiful swimming pools huge so you can get away from it all and everyone if you want. I had a room right on the beach great to hear to waves during the night.
Reviewed August 07, 2016
8.0
Excellent
joanne from Australia
Solo traveler
Superior King Room
Stayed 1 night in May 2016
Beautiful gardens”
I had stayed here a few years ago but the check staff were so unhelpful I decided never again. But decide due to location (close to the oasis yoga) I would give it a go. I am glad I did all staff were great. Beautiful gardens, clean rooms and right on the beach.
Reviewed August 07, 2016
8.4
Excellent
wendy from Australia
Couple
Superior Twin Room
Stayed 1 night in May 2016
Still my favourite”
wonderful staff, the whole resort has great ambience. grounds are lovely. rooms are very attractive and comfy which to me, outweighs the fact that they may need a bit of a refurb. fab location. BUT both pools too warm (no shade) and not clean enough. . highly recommend local tailor Ritz, take your favourites and have him copy them, perfect work at very low cost. Also local Gardenia café great for all meals but Tuesday night have fabulous duo, suggest booking as very popular.
Reviewed May 19, 2016
8.7
Excellent
Julie from France
Solo traveler
Superior Twin Room
Stayed 4 nights in June 2015
Vraiment pratique”
Comfortable, ideally located and nice
I had a very good week at Mercure. I wasn't expecting the place to be that nice, I was surprisly pleased even though the bathroom needed a bit of improvement and renovation as it looks a bit old but apart from that I had a great time and will definetly come back. There are a lot of activities for kids and adults ( chess, stand up paddle, gym in the water, yoga,...) to please everyone!
Reviewed February 07, 2016
9.3
Exceptional
Vicki from Australia
Family with young children
Superior King Room
Stayed 5 nights in April 2015
My favourite Sanur hotel”
Love the location Love the space Love the hotel
I love staying at the Mercure Resort as there is room for the little ones to explore and the beach is at your doorstep. The staff are wonderful and the rooms are clean with modern decor. I will definitely be returning
Reviewed December 22, 2015
8.3
Excellent
Wei from Malaysia
Couple
Superior King Room
Stayed 2 nights in June 2015
Beach hotel”
Comfortable, clean, walking access to beach
Hotel rooms come in two floors, so you will have to climb the stairs and carry your luggage up/ down stairs. Rooms are also located quite far apart, like chalets form so be prepared for a stroll to your room each time. Hotel has two pools and you can relax by the beach which is a plus point. Breakfast is quite simple with limited choices of food. Room is big and spacious, with couch. Room is very comfortable and comes with bottle opener. Bathroom is spacious and clean. Hot water is not hot even after waiting for the water to run for a period of time. Spa is always fully booked, so please book early if you intend to go to spa.
Reviewed October 04, 2015
8.7
Excellent
wendy from Australia
Couple
Superior Twin Room
Stayed 1 night in August 2015
an original gem”
locationm, staff, ambience
I have stayed many times at the Mercure and it is always my first choice if vacancy. it is very comfy, gorgeous gardens and loads of character. unfortunately due to the very dark blue tiles, both pools are too warm to swim in. I would like to highly recommend the Ritz Tailor, just before you get to the Irish Pub. He does impeccable work at really reasonable prices - I have had many many items made - excellent.
Reviewed August 22, 2015
12345
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