Mercure Southampton Centre Dolphin Hotel
Mercure Southampton Centre Dolphin Hotel
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Privilege Double Bed - Guestroom Mercure Southampton Centre Dolphin Hotel
Privilege Double Bed - Guestroom
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Interior view Mercure Southampton Centre Dolphin Hotel
Interior view
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Interior view Mercure Southampton Centre Dolphin Hotel
Interior view
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Bathroom Mercure Southampton Centre Dolphin Hotel
Bathroom
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Excellent
Location
8.6
See all 41 photos Mercure Southampton Centre Dolphin Hotel
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Very good
From 31 reviewsSee what guests said
7.2
/
10
Very good value for money
7.5
Value for money7.5
Location rating8.6
Nearest airportSouthampton Airport (SOU)
Distance to airport6.6 km
  • 270 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Blackout curtains

Room choices
Privilege Double Bed
Privilege Double Bed
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 double bed
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Standard Double Bed
Standard Double Bed
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 double bed
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Standard 2 Single Beds
Standard 2 Single Beds
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 2 single beds
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Standard Twin Room
Standard Twin Room
...
  • Room size: 14 m²/151 ft²
  • Shower and bathtub
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Standard Single
Standard Single
...
  • Non-smoking
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Twin/Double room - Superior
Twin/Double room - Superior
...
  • Bathtub
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Room Superior
Room Superior
...
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    Room Superior King Bed
    Room Superior King Bed
    ...
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      Triple Room Panoramic
      Triple Room Panoramic
      ...
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        Room Economy
        Room Economy
        ...
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          More about Mercure Southampton Centre Dolphin Hotel

          More about Mercure Southampton Centre Dolphin Hotel

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

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          Property's guest policies

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          Some helpful facts

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          Announcements

          Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that long term car parking is only available as part of the Park and Cruise package. For Sat Navs, please enter Back of the Walls to enter the hotels car park as it is located at the rear of the hotel. Please note that the credit card used to book must be presented on arrival.

          Real reviews from real guests

          Agoda Reviews (31)Booking.com Reviews (1903)
          7.2
          /
          10
          Cleanliness7.1
          Facilities5.8
          Location8.6
          Room comfort and quality5.4
          Service7.3
          Value for money7.5
          Provided by verified guests of Agoda
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          Room type
          Standard 2 Single Beds
          Standard Double Bed
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          Showing 24 verified guest comments
          12
          7.6
          Very good
          han from Singapore
          Couple
          Standard Double Bed
          Stayed 3 nights in September 2018
          Good location”
          A bit noisy but location is good. Walking distance to shopping mall and have many eateries around the hotel. Easy to get transport to move around the Town. I will return to the hotel again on my next trip.
          Reviewed September 26, 2018
          9.6
          Exceptional
          Pornpimol from Thailand
          Family with teens
          Standard Double Bed
          Stayed 3 nights in August 2018
          Good staff with friendly”
          Location is good. Bad for sound of door.
          Reviewed August 28, 2018
          2.0
          Gary from Australia
          Couple
          Standard Double Bed
          Stayed 2 nights in July 2018
          Dirty,run down, staff chatting with each other instead of customer service. Stuffy no air conditione”
          Please review staff training and maintenance.
          Reviewed July 16, 2018
          4.4
          Callum from United Kingdom
          Family with young children
          Standard 2 Single Beds
          Stayed 1 night in June 2018
          Poor food for service poor hotel. ”
          Whether it was the hotels fault or agoda's, the response from the front desk was not professional at all. When booking the hotel room we were asked if any extras where needed. We asked for a travel cot for our son and as it stated in this section a large bed for ourselves. So of course we clicked this aswel. Only to arrive to no cot and 2 single beds. Not impressed as I had just spent 85£ for the privilege. Apparently it's my problem to sort this out with agoda. Poor service poor food poor hotel. NEVER AGAIN!!
          Reviewed June 28, 2018
          9.2
          Exceptional
          Nicola from United Kingdom
          Couple
          Standard 2 Single Beds
          Stayed 1 night in June 2018
          Great if you have a ship to catch ”
          Good cheap hotel in town centre 5 minutes walk from Isle of Wight ferry terminal and 1 mile from cruise ships. Old building but well modernised. Very quiet. Excellent shower!
          Reviewed June 13, 2018
          5.2
          Vincent from United Kingdom
          Family with teens
          Standard 2 Single Beds
          Stayed 1 night in December 2017
          LATE NOISE”
          On booking this hotel to take our children to spend their Christmas money in Southampton, we were excited. We left early from Eastbourne to take advantage of the overnight stay. Some stay, we were put in the two rooms closest to the road, but if that wasnt loud enough there was a party going on in the function room directly above. We spoke to the young girl at the desk about this, and despite her politeness, told us that it finished at 1am. They couldnt move us as the hotel was supposedly full. I couldnt have been more angry. After the noise finally abated at 3pm we got some sort of short sleep, which left us really tired for our second day. So in summing up, a really unhappy experience after looking forward so much to sharing some special time with our children. Vincent Hardy
          Reviewed January 09, 2018
          9.6
          Exceptional
          sharna from Australia
          Couple
          Standard 2 Single Beds
          Stayed 1 night in October 2017
          Great location with large rooms & exceptional service”
          Staff were very friendly & helpful. Hotel is in a great location . Close to historic Centre, a 5 min taxi ride to cruise terminals and a 10 minute walk to a huge shopping Centre. The room was very big and appropriately furnished for the era the hotel was built in.
          Reviewed October 22, 2017
          5.2
          Babara from Canada
          Couple
          Standard 2 Single Beds
          Stayed 1 night in September 2017
          Above average”
          This place is very old and very noisy. Our room was on High Street and is noisy night & day. The ear plugs they provided are useless. Poor choice.
          Reviewed October 12, 2017
          4.8
          Bjorn from Sweden
          Solo traveler
          Standard 2 Single Beds
          Stayed 1 night in September 2017
          Had to change rtoom, since taps fell of the sink. ”
          The Toilet was leaking all over the floor. Restaurant served warm yogurt and was really dirty, chairs was stained and looked awful. My room had holes in the walls and smelled really old. I can not recommend this hotel, poor value for money, and a filthy hotel.
          Reviewed September 04, 2017
          6.4
          Good
          Yuk from Hong Kong
          Couple
          Standard Double Bed
          Stayed 1 night in May 2017
          location is good”
          location is good, but hotel is too old, a little bit noisy and no air condition.
          Reviewed July 22, 2017
          9.2
          Exceptional
          John from United States
          Business traveler
          Standard 2 Single Beds
          Stayed 1 night in May 2017
          The Dolphin has been in business for a long time and has a great location on the High Street.”
          My room was on the ground floor, street level. It was a bit noisy and a bit dark.
          Reviewed May 26, 2017
          6.4
          Good
          Harisimran from India
          Solo traveler
          Standard Double Bed
          Stayed 7 nights in April 2017
          Much could be better”
          Big rooms, but show wear - ripped curtains, leaky shower, dodgy heating. Had booked for seven nights but needed to cancel the last. The hotel sent me on a spin saying I needed to contact the booking agent. When the booking agent allowed the cancellation, the hotel went back on its word to say, it can't. Can be unreasonable with breakfast - if you forget to pay before breakfast, you pay 4 GBP extra. Some of the staff have limited communication skills in English. Great location, but overall poor experience - would not like to stay again
          Reviewed April 17, 2017
          7.2
          Very good
          Zenichi from Japan
          Couple
          Standard 2 Single Beds
          Stayed 1 night in January 2017
          Old building.”
          Auto lock door didn't close perfectly. Hook of the rest room door was not scrued. Next room voice was heared well.
          Reviewed January 26, 2017
          8.0
          Excellent
          Fahmi from Malaysia
          Couple
          Standard Double Bed
          Stayed 3 nights in January 2017
          Very good.”
          Can't comment on food as we opt out for breakfast.
          Reviewed January 05, 2017
          7.2
          Very good
          vicky from Australia
          Business traveler
          Standard Double Bed
          Stayed 3 nights in November 2016
          nice stay”
          comfortable
          Reviewed November 15, 2016
          6.4
          Good
          Johnny from United Kingdom
          Solo traveler
          Standard Double Bed
          Stayed 1 night in September 2016
          Old Building”
          My room was a route march from reception. (Out of the lift, through a door, down a corridor, turn left through another door, along that corridor, turn left up two narrow stairs, then two more, turn right through another door and the door is in a small cramped vestibule!) Understandable as the hotel is several old buildings linked together. However, I would advise if this is a problem to request a room near to the lift.. Breakfast selection, buffet and a la carte offered a good selection
          Reviewed October 03, 2016
          8.7
          Excellent
          Neil from United Kingdom
          Solo traveler
          Standard Double Bed
          Stayed 3 nights in November 2015
          On the whole Good”
          Food,Staff,Location
          Room a bit tatty, Food should of scored 5 My 7 guests and I were impressed by the quality of the food in the evening on Friday, but not by the lack of table clothes,and the plastic menus. Breakfast on Friday was marred by scrambelled egg with a skin on the top,and fried eggs with hard yolkes. I know I was late down at 0845 but thats not an excuse. Saturday and Sunday it was good with a chef paying attention to the food often. Reception was top class,especially the small blond with glasses who was patient and efficient,I wanted to take her home with me!!!!!! I was initially put off in the room by a bed valance which did not cover the bed underneath,and failed to do this through out my stay,hence tatty. Please put a map showing the way to you car park on line, or let people drive through the arch. I lived in Southampton for the first 21 years of my life, and knew this entrance, but ended up driving around in circles trying to find the way in. You have a way to go though to be as good as the Mercure at Gare du Nord.
          Reviewed December 03, 2015
          7.0
          Very good
          John from Hong Kong
          Couple
          Stayed 1 night in May 2014
          Value for money”
          Good location, near cruise terminal, many restaurants near by.
          I stayed there for one night. I do not have any comment.
          Reviewed October 30, 2014
          6.3
          Good
          tony from United Kingdom
          Family with teens
          Standard Double Bed
          Stayed 1 night in July 2014
          Poor”
          Location to docks
          Ok far to hot no air con and very noisy
          Reviewed July 22, 2014
          7.7
          Very good
          Jill from United Kingdom
          Couple
          Standard Double Bed
          Stayed 1 night in June 2014
          Perfect for short stay ”
          Staff location
          Nice hotel great position very helpful staff . Small room very hot, even with window open and fan. bathroom badly in need of renovation , but everything worked. Nice breakfast in pleasant restaurant
          Reviewed June 30, 2014
          12
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