Mercure Wien Westbahnhof Hotel
Mercure Wien Westbahnhof Hotel
See all 59 photos
Standard Room With One Single Bed - Bed Mercure Wien Westbahnhof Hotel
Standard Room With One Single Bed - Bed
See all 59 photos
Lobby Mercure Wien Westbahnhof Hotel
Lobby
See all 59 photos
Lobby Mercure Wien Westbahnhof Hotel
Lobby
See all 59 photos
Interior view Mercure Wien Westbahnhof Hotel
Interior view
See all 59 photos
See map Mercure Wien Westbahnhof Hotel
See map
Excellent
Location
8.8
See all 59 photos Mercure Wien Westbahnhof Hotel
See all 59 photos
Removed from saved list
What guests are saying:
Excelent food. To many people at the restaurant.
Juan from Paraguay
Couple
Comfortable and enjoy staying at mercure hotel , Very easy to go to city center by sub train , Easy to find the food around train station and opposite the hotel.
APICHAT from Thailand
Couple
Excellent choice, great location, easy access to train/subway, superb breakfast.
Heitor from Brazil
Couple
The Location of the hotel is the best if you travel by your self. just 2-3 minute walk from the main train station. to travel to the city, the U(subway) station and tram station is right in front of the hotel. The room is nice and clean.
sichart from Thailand
Couple
the hotel is very close to the westbahnhof. it's very comfortable if you travel by train from other city. you can also get trams or bus or u-bahn at the westbahnhof station. the room is clean. lobby was decorated with "gustav klimt" paintings. the staff is nice.
AROON from Thailand
Couple
We caught the train to Vienna and were very impressed with the close proximity of the hotel. Lovely staff, nice foyer and good sized room with every facility even bath.
David from Australia
Couple

Mercure Wien Westbahnhof Hotel

Excellent location
- 2.4 kilometers from city center
- What's nearby?
Very good
From 199 reviewsSee what guests said
7.7
/
10
Very good cleanliness
7.7
Recommended by 81% of guests
Value for money7.6
Distance to city center2 km
Location rating8.8
Nearest airportVienna International Airport (VIE)
Distance to airport18.2 km
  • 170 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Sauna

  • Room service [24-hour]

Room choices
This property is in high demand!Last booked 13 hours ago
Standard with 2 Single Beds
Standard with 2 Single Beds
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Room With One Single Bed
Standard Room With One Single Bed
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Suite Room
Suite Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Superior Twin Room
Superior Twin Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Privilege Double Room
Privilege Double Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 Queen Bed Superior
1 Queen Bed Superior
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Room size: 28 m²/301 ft²
  • Bathtub
  • 1 double bed
Enter dates to see prices
Junior Suite (3 Adults)
Junior Suite (3 Adults)
...
  • Room size: 28 m²/301 ft²
  • Bathtub
  • 1 double bed and 1 sofa bed
Enter dates to see prices
Privilege Room with Extra Bed (3 Adults)
Privilege Room with Extra Bed (3 Adults)
...
  • Room size: 21 m²/226 ft²
  • Bathtub
  • 1 single bed and 1 king bed
Enter dates to see prices
Double Single Use Standard
Double Single Use Standard
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Have a question for Mercure Wien Westbahnhof Hotel?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Mercure Wien Westbahnhof Hotel

More about Mercure Wien Westbahnhof Hotel

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What they offer

Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show less

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (199)Booking.com Reviews (1258)
7.7
/
10
Cleanliness7.7
Facilities7.3
Location8.8
Room comfort and quality7.4
Service7.6
Value for money7.6
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
日本語
Deutsch
한국어
more
Room type
Standard with 2 Single Beds
Superior Twin Room
1 Queen Bed Superior
Standard Room With One Single Bed
more
Search reviews
Now you can search for any keyword within the reviews
Showing 168 verified guest comments
12345
4.0
Harish from India
Family with young children
Superior Twin Room
Stayed 2 nights in July 2018
Acceptable”
Weird smell in the lift, explained it to the FO staff and still had this when I left. Rooms were small although clean. As I said I did not like dark interiors of the room
Reviewed July 24, 2018
Dear Harish, thank you for taking time to review your stay with us. I am very sorry that we did not react in a way that satisfy you. Please accept my apologizes. Best regards from Vienna, Judith Brix Front Office Manager
Responded July 25, 2018
Mercure Wien Westbahnhof Hotel
8.8
Excellent
Widya from Indonesia
Group
Standard with 2 Single Beds
Stayed 1 night in May 2018
88”
Near metro station, many restaurant around, good staff
Reviewed May 06, 2018
Dear Widya, thank you very much for your nice feedback. I will share your compliments for our staff with my team and hope to welcome you once again in Vienna. Best regards, Judith Brix Front Office Manager
Responded June 19, 2018
Mercure Wien Westbahnhof Hotel
10.0
Exceptional
sally from Indonesia
Couple
Standard with 2 Single Beds
Stayed 2 nights in December 2016
Good”
Good and cheap
Reviewed December 12, 2017
4.8
yusman from Indonesia
Group
Superior Twin Room
Stayed 3 nights in October 2017
60”
Good location but poor services.
Reviewed October 24, 2017
9.6
Exceptional
Derrick from Australia
Couple
Superior Twin Room
Stayed 2 nights in September 2017
Everything we hoped it would be”
Good price, perfect location with excellent public transport within 200 metres and the room was quiet
Reviewed September 05, 2017
Dear Derrick, Thank you very much for the very positive review about your stay at our Mercure Wien Westbahnhof! We very much like the fact that you enjoyed your visit with us. My team and I are looking forward to welcoming you back soon! Best regards, Mark Huber Rooms Division Manager
Responded September 07, 2017
Mercure Wien Westbahnhof Hotel
8.4
Excellent
Wendy from Australia
Solo traveler
Superior Twin Room
Stayed 1 night in June 2017
Excellent”
No milk in fridge More tea bags would be an improvement Great shower
Reviewed June 03, 2017
8.8
Excellent
Patteya from Thailand
Group
1 Queen Bed Superior
Stayed 1 night in April 2017
Near westbahnhof Station ”
This hotel close to Wien westbahnhof station you can walk just only 3 minutes. Room quite big enough for 2 persons. nice staff
Reviewed April 28, 2017
7.6
Very good
Rinlapas from Thailand
Couple
Stayed 2 nights in December 2016
Very good location, Nice place”
Nearly main station, Room is Ok. If you want to have food or drink, can go to buy at the supermarket in main station that very cheap!! I really love it.
Reviewed April 06, 2017
7.6
Very good
Angelito from Philippines
Solo traveler
Standard Room With One Single Bed
Stayed 3 nights in November 2016
Good Location”
Good Location
Reviewed December 09, 2016
8.4
Excellent
CHOON from Malaysia
Group
Standard with 2 Single Beds
Stayed 2 nights in September 2016
Overall good stay in this hotel”
I and my family got the room with only fan and little disappointing as all the while we thought air-conditioner for standard room.
Reviewed September 23, 2016
9.6
Exceptional
Pinpapat from Thailand
Couple
Standard with 2 Single Beds
Stayed 2 nights in April 2016
Good”
Easy to find; very near to train station Clean room
Reviewed May 15, 2016
8.0
Excellent
Sirothon from Thailand
Couple
Superior Twin Room
Stayed 3 nights in November 2015
Good location nice staff”
Good location, Nice staff, Room Clean
Reviewed November 17, 2015
7.0
Very good
LO from Hong Kong
Couple
Standard Room With One Single Bed
Stayed 4 nights in September 2015
average and unprofessional service”
1.location,2.good breakfast
overall, it is satisified, but some areas need to improve. 1. No security box 2. Front line service is not prrofessional. What we experienced during my trip is the front line ppl didnt know how to use the credit card to settle the payment. However, this service is very general that yr staff must kbow it very well. Secondly, they stopped us that we didnt ve the breakfast entitlement. After they finished the checking, theydidnt say any sorry to us. In fact, we are entitled the breafast in my package. On top of that, we showed them immediately that we ve yr hotel confirmation. This kind of handlings need to take care very seriously. If not, the consumers will feel irriated.
Reviewed October 05, 2015
8.0
Excellent
RUN from China
Family with young children
Superior Twin Room
Stayed 2 nights in October 2012
Mercure Wien Westbahnhof Hotel”
Good
Reviewed August 12, 2015
6.3
Good
Santhana from Thailand
Family with teens
Standard with 2 Single Beds
Stayed 1 night in June 2015
Comfort as ACCOR chain but fail to keep promise”
Location, Hotel Comfort & ACCOR chain
We are ACCOR member and stay at many ACCOR hotels worldwide. We decide to use the last day to enjoy ACCOR experience at this hotel. This is best for location and Agoda price is great. However, we face the bad experience with the front office staff. When we check in, I ask the restaurant reception that if we are ACCOR member, could they offer any discount for our last dinner for this trip for our family. She is very helpful and rushes to ask her chief who smilingly come back and told us that her chief will give us 15% discount. She even welcomes us to the dinner on the evening. However, when we came back on the evening, she was not in and I asked another waiter who then rush to ask front office staffs who refuse to give us any discount. I told her that restaurant chief already promised to me. She didn't care and said that for our type of member, we couldn't get discount. She really didn't care and only state that she couldn't give. I think for this kind of situation, she should at least check with the restaurant chief first and see what she could do. She really didn't care the customer. From our two weeks in these European countries, the Austrian people is very nice and willingly to help. She may not be the Austrian. Or it may be ACCOR that one staff can promise anything and another staff can say other thing. If this is the thing, ACCOR should re-think again about their policy or the kind of training to their staff. The discount doesn't matter but the promise should be concrete since it represents the hotel which in this case ACCOR. Ours still have this great experience on our trip to Austria and other Europeans but then has bad experience with the ACCOR hotel. So now we wouldn't stay at this hotel anymore. I still enjoy staying at other ACCOR hotels in other location.
Reviewed June 16, 2015
7.7
Very good
vivek from India
Couple
Superior Twin Room
Stayed 3 nights in August 2014
great”
location,staff & breakfast
Reviewed May 04, 2015
6.7
Good
Allen from Canada
Solo traveler
Standard with 2 Single Beds
Stayed 2 nights in April 2015
No hot water in the morning”
Location, location ,location
When we arrived it took quite a while to get our room, although already paid for and presented the voucher. The clerk said he had some technical problems. The room was O.K., but the pleated shades on the window were not room darkening, so the outside street lights made the room bright and difficult to sleep in. Then in the morning when we were getting ready to leave, there was absolutely no hot water. The front desk said the hot water was turned off at night!!! Other than the location ,being next to the train station we found nothing positive.
Reviewed April 24, 2015
10.0
Exceptional
Mr.Thiti from Thailand
Business traveler
Standard with 2 Single Beds
Stayed 2 nights in April 2015
Very nice staff service very good”
close to main station
Good
Reviewed April 05, 2015
8.0
Excellent
Chen from Australia
Business traveler
Superior Twin Room
Stayed 1 night in January 2015
good hotel”
clean, nice and good
good hotel
Reviewed March 25, 2015
5.0
Woon from Malaysia
Couple
Superior Twin Room
Stayed 3 nights in December 2014
Didn't feel at home......”
(1) Location (near train station); (2) breakfast inclusive (be quick, no top up once the trays are emptied!); (3) None.
Not happy with the overall performance. (1) Check-in wasn't friendly. While I am a Member, was informed that I booked through Agoda, hence, no member benefit or points clocked!!! Boo Boo! (2) Breakfast. We are not an early bird, when we get down for breakfast at 9am, most trays (sausages, eggs and ham) were emptied and sorry, no replenishment according to the staff. Leaving us eating nothing but bread and drink loads of drinks! (3) Toiletries. It's winter, no body lotion provided? Gosh, that is the last I expect from an international hotel chain. Being light traveller, this is the last item I'd bring, hence, leaving me dry and itchy, resorted to buying on my own instead. Will I recommend this hotel? Absolutely NOT! Will I want to maintain my membership wit the hotel? the answer is clear, I'd rather walk across the street to another hotel chain who respect me and make me feel at home when I am miles away from home. Boo boo Mercure, you are worst than a local hotel. Please don't claim that you are international.
Reviewed January 05, 2015
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss