Nairobi Serena Hotel
Nairobi Serena Hotel
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Guestroom Nairobi Serena Hotel

Guestroom

  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 king bed
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Lobby Nairobi Serena Hotel
Lobby
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Interior view Nairobi Serena Hotel
Interior view
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Swimming pool Nairobi Serena Hotel
Swimming pool
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See map Nairobi Serena Hotel
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Excellent
Location
8.1
See all 32 photos Nairobi Serena Hotel
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Nairobi Serena Hotel

Excellent location
Excellent
From 19 reviewsSee what guests said
8.4
/
10
Exceptional cleanliness
9.2
Value for money7.2
Distance to city center1.0 Km
Location rating8.1
Nearest airportWilson Airport (WIL)
Distance to airport3.8 km
  • Airport transfer

  • Hot tub

  • Sauna

  • Air conditioning

Room choices
8.0
Very good
Room comfort & quality
Superior Room
Superior Room
...
  • Room size: 29 m²/312 ft²
  • Park view
  • 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Park view
  • 1 queen bed
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Business Suite
Business Suite
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 1 king bed
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Panorama Suite
Panorama Suite
...
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    Single Superior
    Single Superior
    ...
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      Deluxe Triple Room
      Deluxe Triple Room
      ...
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        Double Standard
        Double Standard
        ...
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          Room Standard
          Room Standard
          ...
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            Single Executive
            Single Executive
            ...
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              More about Nairobi Serena Hotel

              More about Nairobi Serena Hotel

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
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              What they offer

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              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (19)Booking.com Reviews (99)
              8.4
              /
              10
              Excellent
              From 19 reviews
              Cleanliness9.2
              Facilities8.7
              Location8.1
              Room comfort and quality8.0
              Service9.1
              Value for money7.2
              Provided by verified guests of Agoda
              All languages
              All guests (19)
              Showing 16 verified guest comments
              7.6
              Very good
              Jamshed from Seychelles
              Solo traveler
              Deluxe Single Room
              Stayed 3 nights in June 2018
              Great hotel though renovations made entry and use some facilities inconvenient. Rooms good”
              Stayed 3 nights -!most impressed. Wonder if corporate rates offered. A courtesy mini van for transfers would be desirable.!! Not much effort to get clients to visit the speciality restaurants. Probably a resident lounge too - as sitting in foyer of reception not ideal to do business, A welcome drink or fruit in room would be ideal. TV bit complicated to change channels.Though advertised on line and even asked to tick for newspaper choices in registration form no international newspaper were available and on first morning even local one not offered.
              Reviewed June 28, 2018
              8.0
              Excellent
              Jorg from Germany
              Business traveler
              Deluxe Room
              Stayed 3 nights in January 2018
              Beautiful hotel, currently doing renovations ”
              Very nice and helpful staff. The hotel is being renovated so its not at its full in terms of looks. Food is excellent but its definitely on the expensive side.
              Reviewed February 05, 2018
              8.8
              Excellent
              Aditya from India
              Business traveler
              Deluxe Room
              Stayed 5 nights in November 2016
              Expensive but good”
              Expensive
              Reviewed December 05, 2016
              9.6
              Exceptional
              Fares from Yemen
              Solo traveler
              Deluxe Room
              Stayed 5 nights in September 2016
              Great location and excellent choice to stay in ”
              Staff is very friendly
              Reviewed September 21, 2016
              8.8
              Excellent
              Frank from Germany
              Business traveler
              Deluxe Room
              Stayed 1 night in March 2016
              Flexible to accommodate changing schedules”
              For a business traveler schedules sometimes change, more often than not on very short notice. Serena has been quite flexible to accommodate these changes.
              Reviewed April 05, 2016
              10.0
              Exceptional
              Ashfaq from United Arab Emirates
              Business traveler
              Deluxe Room
              Stayed 4 nights in March 2016
              Home feel”
              Every thing was very nice and the staff was very pleasant
              Reviewed April 02, 2016
              9.6
              Exceptional
              Frank from Germany
              Business traveler
              Deluxe Room
              Stayed 1 night in March 2016
              Very pleasant, secure ”
              Pleasant and safe environment. Professional staff flexible to accommodate changing schedules.
              Reviewed March 22, 2016
              8.0
              Excellent
              nomsa from Zimbabwe
              Business traveler
              Deluxe Room
              Stayed 3 nights in January 2015
              Great Hotel”
              The facilities
              Great!
              Reviewed February 03, 2015
              4.7
              shigehiko from Japan
              Business traveler
              Deluxe Room
              Stayed 5 nights in November 2014
              Nothing special everything expensive.”
              nothing
              Not good but ok
              Reviewed November 28, 2014
              4.7
              shigehiko from Japan
              Business traveler
              Deluxe Room
              Stayed 1 night in November 2014
              Nothing special but ok”
              Nothing
              OK but nothing special. Services below price.
              Reviewed November 28, 2014
              9.3
              Exceptional
              Lai from Hong Kong
              Couple
              Deluxe Room
              Stayed 1 night in July 2014
              Impressive city, amazing!!!”
              Luxuary business hotel with very good food and excellence service.
              Reviewed August 05, 2014
              7.7
              Very good
              Nancy from United States
              Solo traveler
              Deluxe Room
              Stayed 3 nights in January 2014
              Attentive staff assures safe and pleasant stay”
              Excellent security, highest caliber professionalism of staff, wonderful artifacts from all over Africa
              Excellent all around. Nairobi is a city known for security problems and the Serena is a sanctuary of safety within the city. Quiet, peaceful, with marvelous decor and lovely but small garden. Pool side dining is excellent. Staff was the best I have every found anywhere. VEry friendly and treated me like family. Other clientele are interesting from all over world, but family friendly at same time.
              Reviewed January 29, 2014
              9.7
              Exceptional
              Teri from United States
              Business traveler
              Stayed 1 night in July 2007
              Wonderful Hotel”
              We look forward to booking another trip to Nairobi and returning to this hotel for a longer stay.
              Reviewed September 05, 2007
              8.0
              Excellent
              Takashi from Japan
              Business traveler
              Deluxe Room
              Stayed 2 nights in September 2015
              誕生日にサプライズ”
              格式、立地、ホスピタリティ
              誕生日に宿泊したら、部屋にバースデーカード、ケーキ、フルボトルの南ア産スパークリングワイン、フルーツなどが部屋に届き、感激しました。 建物や設備が古いので宿泊料金にやや見合わない気もしますが、今回は心遣いと気前の良さに大満足です。 ウフル・パークに囲まれた立地も良し。お陰で大気汚染が気になりませんでした。従業員もフレンドリーです。
              Reviewed September 26, 2015
              10.0
              Exceptional
              ATSUSHI from Japan
              Business traveler
              Deluxe Room
              Stayed 1 night in July 2014
              ナイロビでNo.1のホテルです。”
              快適・清潔・貴賓がそろった素晴らしいホテルです。
              いままで、ヒ○○ンだけでしたが、、友達の勧めで、思い切りこのホテルに変えてみました。お風呂が泡ぶろで、マリリンモンロローの入浴シーンを彷彿させる、真っ白なタブに泡いっぱいで入浴でき、疲れが一気に取れました。レストランもすばらしい。これからは、セレナホテルですね。
              Reviewed July 20, 2014
              8.8
              Excellent
              DOLEV from Israel
              Business traveler
              Deluxe Room
              Stayed 2 nights in February 2016
              ///”
              ///
              Reviewed February 29, 2016
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              • Excellent location