Novel Hotel City Center
Novel Hotel City Center
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"Nice and comfortable hotel"

supanart

15 January 2017

Standard Room - Guestroom Novel Hotel City Center
Standard Room - Guestroom
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Interior view Novel Hotel City Center
Interior view
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Swimming pool [outdoor] Novel Hotel City Center
Swimming pool [outdoor]
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Ballroom Novel Hotel City Center
Ballroom
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See map Novel Hotel City Center
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Excellent
Location
8.5
See all 30 photos Novel Hotel City Center
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Removed from saved list
Excellent
From 520 reviewsSee what guests said
8.0
Recommended by 86% of guests
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
8.0
Very good
Room comfort & quality
Junior Suite
Junior Suite
...
  • City view
  • 60 m²/646 ft²
  • 1 king bed
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Deluxe Room
Deluxe Room
...
  • 28 m²/301 ft²
  • Bathtub
  • 1 double bed or 2 single be...
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Deluxe Room
Deluxe Room
...
  • City view
  • 32 m²/344 ft²
  • 1 double bed or 2 single be...
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Standard Room
Standard Room
...
  • City view
  • 28 m²/301 ft²
  • 1 double bed or 2 single be...
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Double Superior
Double Superior
...
  • Bathtub
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Double Junior Suite
Double Junior Suite
...
  • Bathtub
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Twin Standard
Twin Standard
...
  • Bathtub
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Twin Superior
Twin Superior
...
  • Bathtub
  • 2 double beds
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Double room - Superior - Room Only
Double room - Superior - Room Only
...
  • Shower and bathtub
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Double Standard
Double Standard
...
  • Bathtub
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More about Novel Hotel City Center

More about Novel Hotel City Center

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Location is good"

Walid from United Arab Emirates

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Business traveler
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (520)Booking.com Reviews (3982)
8.0
Cleanliness8.2
Facilities7.7
Location8.5
Room comfort and quality8.0
Service8.0
Value for money8.1
Provided by verified guests of Agoda
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Room type
Double Standard
Standard Room
Deluxe Room
Junior Suite
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Showing 441 verified guest comments
12345
10.0
Exceptional
ELIAS from Brazil
Couple
Standard Room
Stayed 1 night in August 2018
Good hotel ”
Staff are very helpful, the gym is 24 hours open, room are clean
Reviewed August 19, 2018
10.0
Exceptional
Hussain from United Arab Emirates
Business traveler
Deluxe Room
Stayed 1 night in July 2018
Excellent”
everything was there for me as Business Traveler.
Reviewed July 26, 2018
9.2
Exceptional
Ruslan from United Arab Emirates
Solo traveler
Standard Room
Stayed 1 night in July 2018
situated on the best location in abu dhabi.”
nice staff and room
Reviewed July 13, 2018
7.2
Very good
Budiono from Indonesia
Solo traveler
Standard Room
Stayed 6 nights in April 2018
Very good”
the best
Reviewed April 28, 2018
4.0
Rohit from United Arab Emirates
Business traveler
Standard Room
Stayed 4 nights in April 2018
Horrible and unpleasant experience”
Hi, I stay in hotels for work in Abu Dhabi for more than a decade and never had such an experience. Please read further and judge yourself. 1. When I checked in, the lady receptionist l, Barbara collected my ID and allotted a room. As soon as I entered the room, I was aghast that someone was already in the room. He was angry at me. I walked down to the reception again and informed the lady about it. She apologized and gave me another room. Imagine to my dismay that the second room was also occupied by somebody else as well. This is pure laxity and utter disregard. Allocating someone else’s room without cross verifying facts is unforgiving. It would have been catastrophic to imagine to enter a room which is a private space. I might have had to bear the consequences of it. And, the lady when challenged was assuming I was someone else even when my ID was in front of her 2. I had asked for a Non-smoking room. Instead, I was given a smoking room which was smelly and unpleasant.
Reviewed April 20, 2018
9.6
Exceptional
ZUHAIR from United Arab Emirates
Business traveler
Deluxe Room
Stayed 7 nights in April 2018
Great place to stay, although room size is a bit small”
Pro Free parking, great internet speed, great location very close to wtc mall and around 15 to 20 minutes walk to the beach. Nearby lot of restaurant and leisure shops. Housekeeping also good temp controlled a.c. that actually works. Cons Room size a bit small for a big family and breakfast selection could be improved a tad bit
Reviewed April 15, 2018
8.0
Excellent
Masud from United Arab Emirates
Solo traveler
Standard Room
Stayed 1 night in April 2018
Good”
All is very good from this hotel
Reviewed April 15, 2018
10.0
Exceptional
Yennio from United Arab Emirates
Solo traveler
Standard Room
Stayed 1 night in April 2018
MR”
Exelente location, staff very nice
Reviewed April 07, 2018
5.6
Wessam from United Arab Emirates
Business traveler
Deluxe Room
Stayed 2 nights in April 2018
Above average”
good
Reviewed April 06, 2018
7.6
Very good
Ian from United Arab Emirates
Business traveler
Standard Room
Stayed 1 night in March 2018
Old hotel in the middle of rebranding. Disappointing breakfast staff behavior”
I was in Abu Dhabi for an overnight last minute business trip and found Novel Hotel City Center. Formerly known as Mercure Hotel, this property is fairly old, judging from the look and smell of the lobby ( HVAC system needs an upgrade). Staff is chatty with each other, but not with guests. The only exceptions are the valet guys (always there with a greeting and a "How's your day, sir?") and the housekeeping staff. Rooms are fairly well appointed and have the basics well. No smell. The AC works well and is very quiet... unlike other Abu Dhabi hotels around its age. The bathroom doesn't have major issues (it has a tub and I like the showerhead). Breakfast was a little on the simple side and everything reminded me of a self-service canteen... things I can overlook. What I cannot overlook is the rudeness of one of the staff, who talked VERY LOUD... and clearly have an issue with Chinese guests, one of whom he made fun of because she doesn't understand English.
Reviewed April 01, 2018
9.2
Exceptional
ELIAS from Brazil
Solo traveler
Standard Room
Stayed 1 night in February 2018
Nice hotel and good gym ”
The hotel is clean and staff very helpful The location is good near to stores and restaurant The gym is 24 hours open It's worthy to stay
Reviewed February 05, 2018
5.2
stephanie from United Kingdom
Couple
Stayed 2 nights in March 2017
depressing”
old, and depressing hotel and area. not for holidays!
Reviewed January 10, 2018
8.4
Excellent
lutfi from Indonesia
Business traveler
Stayed 3 nights in January 2018
Good location for bussines and shopping ”
Near from madinah zayed only 5 minute walking Near for bussines district
Reviewed January 07, 2018
10.0
Exceptional
Teodor from United Arab Emirates
Solo traveler
Stayed 1 night in December 2017
Good stay”
Everithing was ok.
Reviewed December 12, 2017
10.0
Exceptional
Matthew from United States
Solo traveler
Stayed 3 nights in September 2017
Great Value ”
Abu Dhabi is not cheap but this hotel provides excellent value. My bed was comfortable and the concierge was knowledgeable. Remember to bring cash/rials for the tax, which isn’t collected online by Agoda. (Sep 2017)
Reviewed September 30, 2017
5.2
geoffrey from United Kingdom
Business traveler
Stayed 2 nights in April 2017
Business”
You get what you pay for
Reviewed August 08, 2017
8.0
Excellent
Daniel from Australia
Family with teens
Junior Suite
Stayed 2 nights in April 2017
Good location value for money”
We only stayed for 2 nights, room was comfortable, location was good with burger king and plenty of shops with in walking distance, Never a problem getting a taxi. Staff were ok, did their job but nothing extra. Breakfast was included in our booking but on check in were told only 1 person per room was allowed breakfast included but we were never charged for the extra person on check out strangely, breakfast good with plenty of options, this was the only food we ate at the hotel.
Reviewed May 11, 2017
6.0
Colin from United Kingdom
Couple
Stayed 4 nights in April 2017
value for money but getting old”
have stayed at this hotel many times and will continue to but it is getting old , needs a good clean up and the cuts to save money are not working.
Reviewed May 03, 2017
7.6
Very good
Kathireswaran from Malaysia
Business traveler
Junior Suite
Stayed 2 nights in March 2017
Good stay”
Would definitly come back here.
Reviewed April 20, 2017
6.0
supanart from Thailand
Solo traveler
Stayed 2 nights in March 2017
tolite"s stuff gone”
hotel want to save many
Reviewed April 06, 2017
12345
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