Novotel Phuket Karon Beach Resort and Spa

The Novotel is a beautiful resort situated just at the beginning of Karon beach. The location itself could be slightly better as you do need to walk thru a mosquito festered area to get to the main beach and to where all the shops are. The resort itself is immaculately kept. Beautiful gardens, lovely pool and staff who are all friendly and seem like they went to be there, unlike some other resorts I’ve been too. The resort offers a shuttle service that goes back and forth to Patong a few times a day which is great, though it returns literally a few minutes after it’s dropped off which means you’ll have about 3 hours before the next bus comes. An hourly service would be more beneficial. The only negative: don’t stay in any of the rooms closest to the street. The sound from the traffic is like a subwoofer that reverberated in the room. The hotel was kind enough to move me and once again I can’t thank them enough for the great service. I highly recommended this hotel

I am travelling with parents and young kids. Overall I am happy with my stay with this hotel. It's about 10mins drive from Patong area, the hotel provided free shuttle, one of the lady working afternoon shift service attitude was terrible, think hotel need to be aware on this. Kids club services are good, my kids and parents enjoy the facility there. Will definitely recommend this hotel to friends.

I am travelling with parents and young kids. Overall I am happy with my stay with this hotel. It's about 10mins drive from Patong area, the hotel provided free shuttle, one of the lady working afternoon shift service attitude was terrible, think hotel need to be aware on this. Kids club services are good, my kids and parents enjoy the facility there. Will definitely recommend this hotel to friends.

Good location. The beach is right across the road (they always have someone on duty to help stop traffic if the road is busy to help you cross safely) and a 5-7 min walk to Karon main street. Staff is friendly and helpful. Rooms are clean and big. Breakfast is good, however if you come a bit late you might have to wait in line for a few minutes (we never waited more than 5 mins though). The pools are great especially the main pool. The staff provides a lot of fun activities, mainly for kids. It's a real family hotel and in my opinion it would for example not be really suited for a couple looking for a romantic getaway.

There are three swimming pools in the resort, all are good for children. Things to improve will be 1) to provide more variety especially Thai food for breakfast, ex. Thai style noodles 2) install shower door in the room as it get wet easily for the dry area of the bathroom.

loved our stay, only negatives were theres no bath in the family room which is odd. and their transfer services are overpriced. food was great pools amazing, kids club and activities incredible, rooms big clean and comfy, free shuttle to patong is good too. would happily stay again

Pro- good for young children , kids club is awesome . They do proper sanitized every day -they allowed parents to take away porridge from the breakfast for kid . - mini mart and 7-11 are a bit far from hotel. Con- breakfast are boring 90% same everyday and so little choice. -bedsheet still feel sand everywhere even just check in -

Modern hotel with friendly and efficient staff. No complaints about the facilities or buffet breakfast. Located at Karon beach with fine sand, clean water and beautiful sunsets. Nearby is the Karon town (1 to 2 km away, walkable via the beachside) with adequate selection of shops and night markets without being overwhelming. We greatly enjoyed ourselves here.

The hotel is located at the end of town, on a busy main road. There isn’t a huge amount in the immediate vicinity, but it’s not too long of a walk to the town, especially if you take the seafront as opposed to the path along the main road. Check in was seamless. A welcome drink. Incredibly friendly staff. No delays. No issues. We were also given an upgrade at check in which was a lovely surprise. The resort is spotlessly clean. Very well managed. Our room was huge. There was so much space it was crazy. We had a little outdoor seating area too. The bed was super big and comfy. The bathroom was lovely. The only issue there though, some people may not like that there is a glass wall in the bathroom, so unless your comfortable with your room mate, ie happy to have no privacy, then this is not the room for you. The shower was fantastic. We were given water and towels for the baby also, without having to ask. The crib was all set up when we arrived. Breakfast was great. Literally a never ending supply of food and something to suit everyone. It is noisy though, this is not the place to sit and have a quiet chilled start to your day. The pools were great. Very clean. Not crowed. A pool specifically for children, with a slide, meaning the other two pools were more relaxing. The kids playroom was also a super extra. Our baby is still a little young for this as he cannot yet crawl/walk but he loved the toys and interaction with other kids. The spa was fabulous. Really relaxing and great service. The prices were good too, especially with the daily promotions they have going. Food and drink was ok. The focus appeared to be more on pizza and burgers than traditional Thai food. It was expensive though. And drink was very very expensive compared to anywhere else we stayed in Thailand. This hotel is a great place to go on a vacation with the family. The only ‘negative’ per say was you could have been anywhere in the world. There was no true Thai character to the

Excellent location, located toward the North End of Karon beach. Access to the beach is a few steps away across the street with a dedicated crossing guard to assist with the oncoming traffic. Great setup on the pool grounds, helpful staff, and clean rooms. Free shuttle to/from Patong beach are available through the day up til 6:30pm a big plus.

Very good kids club, which there is a kid friendly pool just next to it. Perhaps the negative is that smoking is permitted at the kids pool. There a nice beach away from the maddening crowd just across the road. The wifi for our room is erratic.

Very good kids club, which there is a kid friendly pool just next to it. Perhaps the negative is that smoking is permitted at the kids pool. There a nice beach away from the maddening crowd just across the road. The wifi for our room is erratic.

Nice family resort, not suitable for couples on honeymoon period though. Facilities and rooms are a little too outdated for my liking. There is a kids room whereby children can play and relax in the little room. Staffs are helpful and courteous. Overall not value for money, location and cleanliness are OK. Needs a little revamp on the resort though.

Pros , nice , clean ,and big resort . 3 swimming pool. Resort friendly design especially for family with child. Cons , breakfast very disappointed, this breakfast only rated 3 star hotel . bed and pillow not comfort . Location is bit far from downtown , just 15 min walk , but is not an issue for me .

Staff were generally nice and friendly. However, after we were seated by one of the staff for breakfast, my wife was selecting her breakfast when one staff suddenly told her why she didn’t wait in the que to be seated. My wife told her we are already seated. Then the staff apologized. That was inappropriate. On the other hand, house keeping was excellent and prompt. However, the shower drain blockage in the room was not cleaned properly.

Excellent hotel for families! So many activities for kids, large pools, clean rooms, and a tasty breakfast. The hotel is easy walking distance to the beach, restaurants and shops. Only negative is the property is quite a long drive from the airport.

I love this resort. We got upgraded from a superior pool room to a suite pool room and it was absolutely amazing. From the room service to the fantastic pool bar, we loved our stay here and definitely plan on staying here in the future if we come back to Phuket. This was the best resort we stayed at out of 3 so i highly recommend any couple looking for a fantastic resort to stay at this place! Especially the suite pool room!

The staff at Novotel Karon was friendly and extremely helpful. They make our holiday a pleasant stay. The spa treatment was great. We have daily massages during our stay. Pricing is reasonable that we do not seek outside spa treatment in Karon town. What’s great also was that you’re allowed to seat at one restaurant and ordered from the other 3 restaurants in the hotel. Convenient to offer variety of choices from Asian to western in one seating!

I had to change room twice because of a stinky toilet, broken shower handle and bedsheets. To our horror, our next room flooring was flooded because of the aircon condensation. It was mandatory for us to set the air con temp at 20 degrees and below or accommodate ourselves to the idea of having our room completely wet.

It was a 4 days 3 nights booking with AGODA. Everything was acceptable except for the staff’s attitude. They weren’t friendly, u don’t really see their smiling faces or should I say “ they weren’t friendly to ASIAN” I was in the TAI restaurant , was there for at least 10-15 mins to wait for the only waitress to take the order. The best part was she only entertained 2 European couples who came after me and I left without ordering . I was quite upset and this was the first time I have the feeling that If I could cancel tmrw booking and go to others. The only staffs who were really helpful will be the front desk ladies & the recreative crews in kids club. I won’t return anymore.