Phoenix Hotel
Phoenix Hotel
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Single Room - Guestroom Phoenix Hotel
Single Room - Guestroom
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Lobby Phoenix Hotel
Lobby
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Lobby Phoenix Hotel
Lobby
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Interior view Phoenix Hotel
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Excellent
Location
8.9
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Phoenix Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 281 reviewsSee what guests said
8.2
/
10
Excellent cleanliness
8.4
Recommended by 95% of guests
Value for money8.2
Location rating8.9
Nearest airportLondon City Airport (LCY)
Distance to airport17.0 km
  • 360 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

  • Bar

Room choices
7.5
Very good
Room comfort & quality
This property is in high demand!Last booked 7 hours ago
Double Room
Double Room
...
  • Room size: 6 m²/65 ft²
  • Non-smoking
  • 1 double bed
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Triple Room
Triple Room
...
  • Room size: 8 m²/86 ft²
  • Non-smoking
  • 3 single beds
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Single Room
Single Room
...
  • Room size: 4 m²/43 ft²
  • Non-smoking
  • 1 single bed
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Twin Room
Twin Room
...
  • Room size: 6 m²/65 ft²
  • Non-smoking
  • 2 single beds
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Quadruple Room
Quadruple Room
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 4 single beds
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Deluxe Double Room
Deluxe Double Room
...
  • Shower and bathtub
  • 1 double bed
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Small Double Room
Small Double Room
...
  • Shower and bathtub
  • 1 single bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Shower and bathtub
  • 2 single beds
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Economy Room
Economy Room
...
  • Shower
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Executive Double/twin
Executive Double/twin
...
  • Shower
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More about Phoenix Hotel

More about Phoenix Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

British cuisine
British cuisine
Hereford Road
120 m British, European, Gluten Free
Eden Bar & Restaurant
450 m British
Beach Blanket Babylon
460 m British, European
European cuisine
European cuisine
Nando's - Bayswater
240 m European, Halal, Portuguese
De Amicis Ristorante Italiano
420 m European, Italian, Mediterranean
Ef's
1.0 km European
Asian cuisine
Asian cuisine
Inaho
110 m Asian, Japanese, Sushi
Durbar Tandoori Restaurant
180 m Asian, Halal, Indian
C & R Restaurant
220 m Asian, Chinese, Halal

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (281)Booking.com Reviews (1854)
8.2
/
10
Cleanliness8.4
Facilities7.9
Location8.9
Room comfort and quality7.5
Service8.2
Value for money8.2
Provided by verified guests of Agoda
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Showing 191 verified guest comments
12345
7.2
Very good
Lee from United States
Couple
Double Room
Stayed 5 nights in March 2018
Very good”
The Phoenix Hotel is located within a short walk of Kensington Palace and two Tube stops. It's a decent European-style hotel (read smaller rooms), so Americans looking for a spacious hotel room would be advised to look elsewhere. We were able to experience three rooms during our six-day stay at the Phoenix due to a guest in the room above us overflowing their tub and sending water cascading into our bathroom. The staff responded quickly to our call and found us a different room for the night, then moved us into a comparable room for the rest of our stay. They even moved our luggage for us. The continental breakfast included in our original booking was excellent. There was a good variety of fruit, cereal, yogurt, bread and juice from which to choose. We were upgraded to the full English breakfast because of our room adventure. This was also very tasty. The price we paid was excellent for the location. We would stay at the Phoenix Hotel again.
Reviewed March 20, 2018
8.4
Excellent
Ashrof from Malaysia
Business traveler
Single Room
Stayed 3 nights in February 2018
Great price”
Fantastic value for money, large room and great facilities. Breakfast was good and location is close to Tube, Boots Pharmacy and Tesco, easy to get everything!
Reviewed March 02, 2018
3.6
Andrew from Singapore
Family with teens
Triple Room
Stayed 4 nights in February 2018
Messed Up Room Allocations”
We booked Triple Room (per online pic) Staff kept bringing us to 4-bedder rooms: first try, (BASEMENT!) then to Triple Room, per our booking, apologising that he 'missed out'(?) But, Manager stepped in as we unpacked in our (correct) room n insisted that we RE-lug our 3 luggages to a 4-bedder (which is LESS new) unlike the renovated newer/cleaner/nicer Triple Room! Stronglyfeel that online pic's just a marketing strategy. Family of 3 are still assigned to 'older' rooms... Bewear!
Reviewed February 28, 2018
6.0
Jean-Pierre from Czech Republic
Couple
Twin Room
Stayed 1 night in January 2018
Good price but disappointed overall”
The photos from their website make the rooms look a lot nicer than they actually are. The rooms are fine for 1 or 2 nights, but they are tiny. The location is OK - there are all kinds of shops nearby plus easy access to public transport, but it doesn't feel like a particularly safe area. The staff seem to get on with their job without being particularly welcoming or friendly, but as a Londoner myself, I was a bit shocked to find that none of the staff I spoke to seemed to have a proficient level of English. The barman in particular must have had a bad day as he was rude and did not seem willing to want to serve us a drink. Overall, just OK, but I would prefer to pay a bit more to stay elsewhere.
Reviewed January 12, 2018
9.6
Exceptional
YILIN from China
Solo traveler
Single Room
Stayed 1 night in August 2017
the only hotel I choose for travel to London”
I have visited London for more than six times, and each time, I stay in this hotel, very nice and the breakfast is great!!!
Reviewed January 09, 2018
8.8
Excellent
philippa from United Kingdom
Couple
Double Room
Stayed 1 night in December 2017
Excellent”
great little place for an overnight stay in centre of town good price clean great staff inc breakfast totally fine for an overnight stay or longer
Reviewed December 31, 2017
9.2
Exceptional
Espen from Norway
Solo traveler
Single Room
Stayed 3 nights in December 2017
Very good!”
Very friendly and cheerful staff! Reception and corridoors very fresh, room seemed a bit more dated but I think that was more to do with colour choice and older furniture. Bathroom very nicely renovated! Everything inmaculately clean and seemed well maintained. Room was on the small side, especially the bathroom, and sound proofing could be better - but that’s simply how most London hotels are. Hotel is very close to both Bayswater and Queensway tube stations, and there are many restaurants, shops, etc nearby.
Reviewed December 17, 2017
7.2
Very good
MARIOS from Cyprus
Solo traveler
Single Room
Stayed 2 nights in December 2017
Very good”
Good location, clean rooms, Very Good Staff, nice breakfast, Nice bar and sittings rooms. Very small bathroom, small room, old fashioned furnitures
Reviewed December 15, 2017
9.2
Exceptional
Xian from Malaysia
Solo traveler
Single Room
Stayed 2 nights in November 2017
Clean and tidy room. Though small but sufficient space to move around for a single traveler. ”
Location is good, close to 2 tube stations and also bus stops. Plenty of Chinese restaurants around.
Reviewed December 05, 2017
9.6
Exceptional
Tiina-Laura from Estonia
Group
Triple Room
Stayed 3 nights in November 2017
Nice hotel in great area”
Really great money value. Location is superb as there are several sublines and bus stops near to the hotel. The staff was nice and andmistrator was really concerned of our well-being. The only con is thin walls as I woke up every morning on sound of neighbour’s shower.
Reviewed December 01, 2017
9.6
Exceptional
Holly from United States
Couple
Triple Room
Stayed 2 nights in November 2017
My Husband and Mom enjoyed our stay”
The Location was the highlight, close to two Tube stations and Hyde Park. There were many restaurants and stores around. Breakfast was great. The staff provided everything we need. My husband and I enjoyed and early morning walk to Hyde Park to see Kensington Palace.
Reviewed November 29, 2017
8.0
Excellent
Françoise from France
Business traveler
Twin Room
Stayed 2 nights in November 2017
Very good”
We had an excellent two day stay. The hotel is elegant, and the staff are welcoming and accommodating. Great location to explore London from. We we're very pleased with out stay!
Reviewed November 27, 2017
8.8
Excellent
paul from United Kingdom
Couple
Twin Room
Stayed 1 night in November 2017
Excellent”
Very comfortable stay, everything we needed at a fantastic price. Will definitely be back next time we are staying in London.
Reviewed November 24, 2017
8.8
Excellent
Kerryn from Australia
Solo traveler
Single Room
Stayed 6 nights in September 2017
Excellent”
Close to tube stations and buses. Handy to Kensington Palace and Park. Walkable distance to lots of sights. Hotel staff are courteous, friendly and helpful. Will stay again.
Reviewed October 07, 2017
6.4
Good
Cheung from Australia
Business traveler
Single Room
Stayed 1 night in June 2017
Very hot”
Rooms are small, but reasonably clean, breakfast was ok. No AC, so was very very hot (but then again I went in the summer and might have been due to the heat wave).
Reviewed October 04, 2017
10.0
Exceptional
kerryKerry from Australia
Couple
Twin Room
Stayed 2 nights in September 2017
Exceptional”
Convient, lovely hotel. Great breakfast, friendly helpful staff.
Reviewed September 20, 2017
6.8
Good
GEOFFREY from Australia
Couple
Double Room
Stayed 10 nights in August 2017
3 Stars ?”
I'm not sure how the star rating goes but there are a few things that should be a minimum in a room for $225 AUD a night & 3 stars. The room should have air conditioner( not desk fan), safe, refrigerator, a shower that does not have a plastic shower curtain, secure wifi and electronic door locks. Having said all that the room was a decent size, it was very close to Bayswater underground & the breakfasts were good. The staff were friendly and helpful. I just expected more for the cost.
Reviewed September 10, 2017
5.2
Chui from Hong Kong
Solo traveler
Single Room
Stayed 6 nights in August 2017
No air conditioner & Breakfast below average ”
Pros: The room is small, but it is acceptable in London. The location is good, very close to underground stations. Cons: The Breakfast taste below average and the cup and tea pot served with foams of dish cleaner. The bed was not cleaned that I can find hairs on it. Very noisy at night.
Reviewed September 04, 2017
8.0
Excellent
Peter from Australia
Couple
Double Room
Stayed 2 nights in July 2017
We would stay here again.”
This was a good choice for us as we wanted to be close to the sights. A smallish room which was just adequate for the two of us. The lift was a great help for bring cases onto the higher floors. We had a good view of the central gardens the staff were helpful and the breakfast was good.
Reviewed August 25, 2017
10.0
Exceptional
Alexandra from Germany
Couple
Single Room
Stayed 1 night in August 2017
Exceptional”
Very nice staff, location excellent, great breakfast, very clean
Reviewed August 20, 2017
12345
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