ProfilHotels Mercur Hotel
ProfilHotels Mercur Hotel
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Excellent
Location
8.7
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ProfilHotels Mercur Hotel

Excellent location
- Inside city center
- What's nearby?
Very good
From 462 reviewsSee what guests said
7.7
/
10
Very good service
7.9
Recommended by 84% of guests
Value for money7.3
Distance to city center0.7 Km
Location rating8.7
Nearest airportCopenhagen Airport (CPH) - Denmark
Distance to airport8.7 km
  • 40 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Bar

Room choices
Triple Room
Triple Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds and 1 sofa be...
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Double or Twin Room
Double or Twin Room
...
  • Room size: 18 m²/194 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Single Room
Single Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 single bed
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Deluxe Family Room
Deluxe Family Room
...
  • Room size: 47 m²/506 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Double Room for Single Use
Double Room for Single Use
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 47 m²/506 ft²
  • Shower
  • 1 super king bed
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Family Two-Bedroom Suite
Family Two-Bedroom Suite
...
  • Room size: 71 m²/764 ft²
  • Shower
  • 2 super king beds
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Family Room (4 Adults)
Family Room (4 Adults)
...
  • Room size: 56 m²/603 ft²
  • Shower
  • 2 single beds and 1 double ...
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Quadruple Standard
Quadruple Standard
...
  • Room size: 18 m²/194 ft²
  • Balcony/terrace
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More about ProfilHotels Mercur Hotel

More about ProfilHotels Mercur Hotel

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (462)Booking.com Reviews (3327)
7.7
/
10
Cleanliness7.8
Facilities7.0
Location8.7
Room comfort and quality7.4
Service7.9
Value for money7.3
Provided by verified guests of Agoda
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Showing 251 verified guest comments
12345
10.0
Exceptional
Jarwin from Germany
Family with young children
Triple Room
Stayed 1 night in October 2018
Best hotel for us in Copenhagen”
We love it. The location, the staffs, the Tennis court. Perfect for us.
Reviewed October 15, 2018
Dear Jarwin, Thank you very much for your lovely review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded October 16, 2018
ProfilHotels Mercur Hotel
9.6
Exceptional
Keng from Singapore
Solo traveler
Double Room for Single Use
Stayed 6 nights in September 2018
good”
Staff good
Reviewed October 07, 2018
Dear Keng, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded October 16, 2018
ProfilHotels Mercur Hotel
8.4
Excellent
Noel from Australia
Couple
Double or Twin Room
Stayed 1 night in August 2018
Excellent”
Great location, very comfortable hotel
Reviewed September 22, 2018
Dear Noel, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded September 28, 2018
ProfilHotels Mercur Hotel
9.6
Exceptional
Marian from United States
Couple
Double or Twin Room
Stayed 3 nights in September 2018
Great location, comfortable room”
This hotel is well located in Copenhagen. It is across the street from public transportation and within walking distance of Tivoli. The room was clean, the bed was very comfortable, and the staff was very attentive and helpful. The only caveat is that if you are not used to living in a city, there is some street noise, slight traffic, not partying. It didn't bother me and my husband but it might bother some people who live in quiet areas. Also, if you are going in the summer, you might want to check on the temps, there is no AC in the hotel. However, we went in mid-September and were fine.
Reviewed September 20, 2018
Dear Marian, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded September 28, 2018
ProfilHotels Mercur Hotel
9.6
Exceptional
Reginald from Singapore
Couple
Double or Twin Room
Stayed 1 night in September 2018
Exceptional”
Early check-in is not possible ( maybe in my case ) Concierge storage service has no control ID for guests luggage.
Reviewed September 19, 2018
Dear Reginald, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded September 28, 2018
ProfilHotels Mercur Hotel
7.2
Very good
stan from United States
Couple
Double or Twin Room
Stayed 1 night in August 2018
Very good”
Excellent location,affordable,adequate
Reviewed August 30, 2018
Dear Stan, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded September 03, 2018
ProfilHotels Mercur Hotel
8.0
Excellent
Mark from Hong Kong
Couple
Double or Twin Room
Stayed 1 night in August 2018
Excellent location and comfortable. ”
Room was small but clean and quiet. However the bathroom especially needs an update. Very old and unattractive. Air vent cover was missing.
Reviewed August 21, 2018
Dear Mark, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is very unfortunate to read that you had to experience such heat in your room during your stay. It has been a very rare and extreme heat wave in Copenhagen for the last month, which is not normal condition and our guests can normally sleep very well at our hotel without an AC system. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere, so therefore we would also consider an AC system for future renovations at the hotel. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
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ProfilHotels Mercur Hotel
4.4
Mark from Australia
Couple
Double or Twin Room
Stayed 2 nights in August 2018
Ordinary hotel - wish staff were more welcoming”
The rooms where really cramped and outdated. The staff were not accommodating in allowing customers to check in earlier. There is little customer service here.
Reviewed August 17, 2018
Dear Mark, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry to hear that your expectations didn't match the reality. We do put a lot of effort into our old and charming hotel and are sadden when our guest do not have a great experience. We do our best to deliver great service and we do apologies if it was not of standard. We are sorry to hear about your experience and will handle this accordingly. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded August 28, 2018
ProfilHotels Mercur Hotel
4.0
amnon from United States
Couple
Double or Twin Room
Stayed 1 night in August 2018
Acceptable”
The room was very small without air Condetion or refrigerator we stayed out of the room most of the time to avoid sweating! Will defiantly not will be back in this hotel
Reviewed August 07, 2018
Dear Amnon, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is very unfortunate to read that you had to experience such heat in your room during your stay. It has been a very rare and extreme heat wave in Copenhagen for the last month, which is not normal condition and our guests can normally sleep very well at our hotel without an AC system. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere, so therefore we would also consider an AC system for future renovations at the hotel. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Show more
ProfilHotels Mercur Hotel
7.2
Very good
Toke from Denmark
Couple
Double or Twin Room
Stayed 1 night in July 2018
Over 30 grader værelse”
Ingen aircon og solen var på så det var en bageovn. Masser af lav fra togene og rigtig dårlig og lille seng.
Reviewed July 26, 2018
Kære Toke, Tusind tak for din anmeldelse af dit ophold på hotellet. Vi værdsætter vores gæsters tilbagemelding utroligt højt, da vi altid ønsker at forbedre os og tilbyde det bedste for vores gæster. Det er samtidig også beklageligt, at vi ikke kunne tilbyde AC under disse ekstreme varmedage, som vi har oplevet i Danmark. Jeg håber, at vi en dag i fremtiden, igen kan byde dig velkommen på hotellet. Venligst, David Simpson, Gæsteservice
Responded July 30, 2018
ProfilHotels Mercur Hotel
7.2
Very good
Markus from Germany
Family with teens
Triple Room
Stayed 3 nights in July 2018
Hotel located in the City of Copenhagen”
Nice position at Heart of the City. All ok but to less staff and at all a little bit old.
Reviewed July 13, 2018
Dear Markus, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to welcome you back at our hotel in the future. With much appreciation, David Simpson, Guest Relations
Responded July 16, 2018
ProfilHotels Mercur Hotel
8.4
Excellent
Judith from Australia
Solo traveler
Single Room
Stayed 3 nights in July 2018
Good amenities but pick you room”
This hotel was reasonably priced and in a good location for central station and Tivoli. However I was allocated a room at the front of the building with full exposure to a busy intersection with the noise of trains and traffic and sun glaring in the window. The staff were very accommodating and helped me to achieve a room at the back of the building which was amazingly quiet by comparison- recommend asking for a rear facing room when you book!
Reviewed July 09, 2018
Dear Judith, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Great to hear that the Front Desk staff helped you get another room facing the backyard and tennis court. It would be such a pleasure to welcome you back at our hotel in the future. With much appreciation, David Simpson, Guest Relations
Responded July 10, 2018
ProfilHotels Mercur Hotel
8.0
Excellent
Toh from Singapore
Couple
Double or Twin Room
Stayed 2 nights in June 2018
2 Nights Stay ”
Excellent Hotel location. However, if you are not taking train to airport via The Central station, you can give it a miss . After all, it is accessible to The Central Station at any other stations. This is a no frill hotel and a short 1-2 nights is fine. The area is kind of rowdy since near to The Central Station. I will give the breakfast a miss . I would rather buy a coffee and croissant at the nearby convenience stall situated within the train station. There are 2 mega supermarket across the street . The hotel provides a mini fan during the summer as there is no air-con in rooms. There is a kettle and room is spacious for twin sharing . Staff are friendly and accommodating.
Reviewed July 09, 2018
Dear Toh, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded July 10, 2018
ProfilHotels Mercur Hotel
8.0
Excellent
ZHENG from Malaysia
Business traveler
Double or Twin Room
Stayed 1 night in June 2018
Bed too soft and pillow not comfy”
Everything is good with this hotel especially the location as it is located right in front of the train station. One downside is that the bed is too soft and pillow not comfy/supportive enough.
Reviewed June 26, 2018
Dear Zheng, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded June 29, 2018
ProfilHotels Mercur Hotel
7.2
Very good
ALAN from United Kingdom
Solo traveler
Double Room for Single Use
Stayed 4 nights in June 2018
Very good”
Basic hotel needs and very convenient to most tourist spots, restaurants, grocery, train station and nearby park. Can be very warm during summer because it’s not air conditioned. They only provide electric fan and it’s annoying as it triggers my hay fever from dust . If you open the window , the loud noise from where I was placed can be too much. They provide plastic cups for coffeees and plastic cups for your toilet needs. The attendant who cleans my room didn’t even bother to refill my shampoos when I asked to clean my room twice even when the empty tubes are left lying empty open in the tub.
Reviewed June 18, 2018
Dear Alan, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I regret to read about your various experiences during your stay. I will have a meet with the Hotel Manager and look into your points and follow up on our procedures. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded June 29, 2018
ProfilHotels Mercur Hotel
8.4
Excellent
Irene from United Kingdom
Group
Triple Room
Stayed 2 nights in June 2018
Excellent”
Staff at reception very helpful and welcoming. Staff in breakfast room very unhelpful.
Reviewed June 17, 2018
Dear Irene, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded June 29, 2018
ProfilHotels Mercur Hotel
5.6
Edwin from Hong Kong
Couple
Double or Twin Room
Stayed 2 nights in May 2018
No air conditioner in summer time! A little bit far from Central station!”
No refill of tissue box and not as grade as 3 star standard!
Reviewed June 03, 2018
Dear Edwin, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I regret to read that the stay did not meet your expecations. I will have a meeting with the Hotel Management where will look into your various points and see how we can improve for the future. It would be such a pleasure to welcome you back at our hotel in the future. With much appreciation, David Simpson, Guest Relations
Responded June 29, 2018
ProfilHotels Mercur Hotel
5.6
Brian from United States
Couple
Double or Twin Room
Stayed 2 nights in May 2018
Anject disappointment. ”
Warm, friendly and knowledgeable staff. However in this ‘post war’ era we did not think it unreasonable to expect Air conditioning in the room. We were told that only the family suites were afforded this ‘luxury’. That being said, while we settled into our sweat box and skillfully maneuvered our way through the doll house size bathroom, we were not so adept in avoiding connecting our heads with the ceiling. Our room was literally in the roof of the building, hence the heat. Wonderful location however.
Reviewed May 17, 2018
Dear Brian, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I regret to read about your experiences with the missing AC during your stay. Unfortunately this not something we or most hotels in Copenhagen offers, since the weather is normally less warm than now. But, as you also states, it is not unreasonable to expect it and I will for sure discuss it with the hotel management and property owners regarding this. It would be such a pleasure to welcome you back at our hotel in the future. With much appreciation, David Simpson, Guest Relations
Responded June 29, 2018
ProfilHotels Mercur Hotel
9.2
Exceptional
Daniel from United States
Couple
Double or Twin Room
Stayed 4 nights in April 2018
Pleasant Surprise.”
I did a lot of research to find this hotel. Most hotels offering the same size room are 50% more expensive. I would suggest paying a few dollars more to get the breakfast buffet, as food is $$$$ in Copenhagen. The bed was comfortable. The bathroom had 4 star towels. The shower was strong, and plenty of hot water. A small bathroom, but functional. Americans aren't familiar with this hotel chain. It over-delivered for the price. We'd go back.
Reviewed April 26, 2018
Dear Daniel, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded May 08, 2018
ProfilHotels Mercur Hotel
8.0
Excellent
Faisal from Denmark
Business traveler
Double or Twin Room
Stayed 1 night in April 2018
Fine hotel”
hotel was good and fine. Room was not so big, but still no complantes.
Reviewed April 22, 2018
Dear Faisal, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back at our hotel. With much appreciation, David Simpson, Guest Relations
Responded April 25, 2018
ProfilHotels Mercur Hotel
12345
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