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Really liked the hotel. The room was nice, has a fridge. The beds seem a bit small but ok. Breakfast was good. The pool depth is 3ft at the deepest. Was great for kids. Not a huge pool but a lot of fun for kids. There is a patio off of the pool to go outside. It is fenced in. Nice for drying off.

Fantastic place to relax. The rooms vey clean and so comfortable. Check in was fast and so hospitable. Fresh baked cookies offered. The breakfast tops it all.

At first we a little put off by how different it was from the typical hotels we have stayed in. It is definately different. But, then the place really started to grow on us. The staff went out of their way to make sure we had a pleasant stay. The accommodations we adequate for the two of us and the location near downtown was just a few blocks walk from the Old Market Square. We will surely stay here again and if you are planning a wedding this place is the spot. There was a wedding the day we were there and they were so efficient about it you would hardly know they took up half the place. Staff worked quickly to put up and take down the wedding stuff so that you could still enjoy the courtyard for a morning breakfast or just sip coffee by the balcony. Thanks to the front desk staff for quickly resolving a small plumbing issue we had and making our stay a memorable one.

Cons: Not worth the money. Took 40 minutes to check in due to inept staff and out-of-date computer system, broken AC's in numerous rooms, toilet didn't flush, stains on carpet, pool and hot tub were disgusting, weird smells everywhere. Pros: clean sheets, really nice breakfast guy. Bottom line: There are many hotels in this area. Do not waste your money on this one.

Pros: Excellent location downtown. You can walk to all the major company headquarters without having to worry about parking or getting lost somehow in the one way streets. Basically, it's a real convenient location and it's also close enough to the Old Market that you can walk there and get some food and drinks without drving/taxi/uber, etc... Another big pro; huge pro, is that you can open your window. Yes America, this hotel allows you to open a small swing window in each room. The hotel is designed so that you can't crank up the temperature or lower it dramatically in each room with heat or AC. It's an old school design, but it is very energy friendly and most importantly, relies on you being able to open your window. Unlike most hotels, where you may have to turn on the air con in February to "freshen up" the room; at this one, the building stays so warm that even when it is cold outside, you can open your window and it will chill the room...perfect.

Front desk was very friendly and helpful, wish I could remember his name to give him props! He made us feel very welcome and our room was spotless.

The room smelled musty. The carpeting felt damp. We saw live frog in the hallway. The restaurant was crowded and noisy. The soup arrived cold. The Best Western is close to the highway, but certainly there are better choices.

I was worried after hearing other reviews our two queen bed room had plenty of room for our son’s pack n’ play. Staff asked for a credit card to receive payment but after I mentioned I already paid on Agoda he cleared that up and was nice. Bathtub had some flaking paint and I killed a spider, but other than that the room was great. I was happy it was the room with the blue zebra striped bed cover, breakfast was good too.

Arrived with my 11 year old daughter to be told the hotel had no parking and you will probably have to park on the street. Female front desk person who informed me of this rolled her eye at me when I asked to speak to the manager. Went up to my room and could hear the elevators go up and down the entire time, asked for a different room was told they didn't have any other rooms and they would not comp my room was told it wan't their fault that I could hear the elevators even though the manger, himself, stated the building did have structural issues and he did admit some customers also could hear the elevators but they would be charged the same price as the rest of the rooms. For compensation for having an awful night of sleep and female front desk person being incredibly rude I was offered some free snack sized chips. Never again will I go to a Hampton Inn....horrible!

I've traveled for forty plus years. This facility rates as one of the best I've stayed at. The entire facility was excellent. The staff is great.

We had a great time for the 3 days we were there. The place was very clean & the staff was friendly. Loved the breakfast & the daily change of the hot items. Nice variety of food. We enjoyed the dinner the one night we were there. It was simple but very tasty. Would definitely return for another stay next time we are in town. Thank You

In the 43 hours, we were checked in the hotel we only seen the front desk staff at check-in. It was 35 minutes waiting the lobby to check-in, calling from the lobby phone and our cell, no one answered. When he did arrive, he stated that he had seen us drive up, but had to take the trash out!! We tried to get extra towels/ wash cloths (only 1 wash cloth per room- we had 4 people). We tried calling from room and then from our cells- no one answered. We ended up buying some at Target! No one came by to pick up our trash on our second day. On check out, we did see a maid, who didn't know what a luggage cart was or where front desk person was (language barrier). Even with all the chaos going on, out of all the hotels in Omaha, find another one!

Other times hotel was clean and looked tidey this time it was unkept dirty floors lumpy bed which made the room look not appealing. Swimming pool was nice. Location is main reason for choosing this hotel. Not sure if i would stay in it again.

This was the only hotel to make it easy to book one room with all my kids. When I got to the hotel, however, I found out a Queen Suite had two Queen beds. Two of my kids would have to sleep on the floor. I called the front desk. The young lady brought us a rollaway bed, so only one child had to sleep on the floor. The fridge was loud, so I turned it off. Breakfast was pretty so-so, except for the fresh omelette bar, which you could only see after you had gotten your food—strange. Clean hotel, easy to book without lying about number of kids, BUT the suite is NOT A SUITE. Price just okay for two queen beds and below average food.

Perfect location, staff was great and very helpful,great bars and restaurants nearby - I stay here every time I come to Omaha.

This Best Western was incredibly clean. The breakfast was excellent. The staff was friendly when we checked in and out. The only thing we encountered that was not great was that the curtains were blocked from closing over the whole window. We were on the second floor so this wasn't a huge problem, but it would have been nice to block the light.

The Art Deco decor was outstanding and the facilities in the room first class We dined late after a late plane arrival and found the MEATLOAF sublime ... full credit to the chef Yours truly Prudence hassan. Melbourne Australia

The only issue we had was my 13yr old son was swimming and one of the female staff members asked him how old he was and he said "13 ma'am" then she went around to every warning and rules poster in the pool area reading them as I just sat and watched, finally I asked what the issue was and she said "he doesn't look 13" and I told her he is 13 and besides it doesn't matter because I'm in the same room. I honestly don't think she ever saw me until I spoke. Afterward I got up and went to our room but I told him to make me aware if he has any problems but he never did after I left the pool area.

This was just the kind of convenient, short-stay hotel we were looking for. Very clean and new facility.

The staff was friendly and prompt to check us in quickly. There is a parking garage available to hotel customers (for an additional fee) but it does not connect to the hotel. You must exit the parking garage walk down the street and enter the main front doors of the hotel. Which is totally fine if you are very ambulatory & the weather is nice. The room was clean and comfortable. However the walls are "thin", we could hear the people in the rooms next to us and we could hear every word if someone was talking in the hallway. There is no fan in the room so if you are sensitive to noise be sure to bring your own solution. There was complimentary coffee in the lobby & breakfast was available for a fee.

Spent 3 days visiting Creighton University, great location 3 minutes from the airport, 5 minutes from Creighton, 5 minutes from great Old Market area. Room was terrific - 2 queens, large desk, end tables, wardrobe closet with hangers, iron and board, 2 tv's (one for each bed), small fridge. Breakfast included waffles, yogurt, hard boiled eggs, scrambled eggs, sausage, bagels, fruit, juices, cereal, coffee all day. Great value!

This is an older property that is in dire need of an update. The staff, however, are the best I’ve seen! AC was unable to keep up in the rooms over this very hot weekend. Staff was accommodating and tried to move us to a room that was better and for that I’m thankful. Howard is wonderful and an asset to this facility. The ladies at the breakfast area deserve raises - they are the friendliest I’ve ever seen. They were very attentive. Breakfast was just ok. Iron in room was horrible. Drain in tub didn’t work well - stood in inches of water during shower. Hotel needs an update before I stay again - which is a shame cuz staff is amazing!!

I enjoyed the theme of the hotel and the connection to the past. Also, upgrades are evident, and there is a modern twist with games and books available! The employees were courteous and welcoming. Free beverage at check-in a nice touch, and cookies were included.

This is my second stay here and I would return again. The hotel is clean, very comfortable and just a very relaxing stay. There are fabulous restaurants just a 2 minute walk away and a nice neighborhood grocery store just around the corner.

The room is ok but the location is great. Very close to freeway and is ease access. Lots restaurant close by and gas station is right beside the hotel. And this hotel give you free internet access too.

Nice, clean hotel. Good value, beds were VERY firm. Not a huge amount of frills or additional comforts. Nice shower, but tiny bathroom. Well lit room, conveniently located light switches, nice little work space. We ate at the Mel's Diner located beside the hotel, and that was also very good. Quick service, abundant amount of food, and wonderful comfort food.

We recently stayed here during a family road trip and it was perfect. The two room suite really made it easy for our entire family to be comfortable. We will definitely be staying here again.