Royal Hotel Durban
Royal Hotel Durban
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Deluxe Double or Twin - Bed Royal Hotel Durban
Deluxe Double or Twin - Bed
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Lobby Royal Hotel Durban
Lobby
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Lobby Royal Hotel Durban
Lobby
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Interior view Royal Hotel Durban
Interior view
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See map Royal Hotel Durban
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Very good
Location
7.7
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What guests are saying:
Great place, great location, great deal.
Phetsile from Swaziland
Group
The rooms are nice an big, loved the couches and the large bed. The view was great overlooking the harbor. The breakfast was not too bad either. staff was friendly and very helpful
Sibusiso from South Africa
Couple
everything was perfect
Yanga from South Africa
Couple
Improve on the cleanliness of the swimming pool. It is not well taken care of. The toilet in Room 1443 is leaking, please attend to it.
Dovhani from South Africa
Group
Facilities
phindile from South Africa
Family with teens
Service
asheka from South Africa
Couple
Good overall
Cleo from South Africa
Business traveler

Royal Hotel Durban

Very good location
- Inside city center
- What's nearby?
Very good
From 530 reviewsSee what guests said
7.6
/
10
Very good value for money
7.8
Value for money7.8
Distance to city center1.00 Km
Location rating7.7
Nearest airportKing Shaka International Airport (DUR)
Distance to airport27.8 km
  • Airport transfer

  • Sauna

  • Air conditioning

  • Bar

Room choices
7.7
Very good
Room comfort & quality
This property is in high demand!Last booked 3 hours ago | 14 travelers are looking at this property right now
Executive Suite
Executive Suite
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Deluxe Double or Twin
Deluxe Double or Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
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Main Tower Lower Floor Twin Room - Non-Smoking
Main Tower Lower Floor Twin Room - Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe - Best Available Rate
Deluxe - Best Available Rate
...
  • Room size: 30 m²/323 ft²
  • City view
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Room MARINA VIEW
Room MARINA VIEW
...
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    Deluxe Single
    Deluxe Single
    ...
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      Luxury Room Shared Bed
      Luxury Room Shared Bed
      ...
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        More about Royal Hotel Durban

        More about Royal Hotel Durban

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (530)Booking.com Reviews (2483)
        7.6
        /
        10
        Cleanliness7.8
        Facilities7.1
        Location7.7
        Room comfort and quality7.7
        Service7.6
        Value for money7.8
        Provided by verified guests of Agoda
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        All guests (530)
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        Showing 363 verified guest comments
        12345
        4.8
        Sibusiso from South Africa
        Business traveler
        Executive Suite
        Stayed 2 nights in December 2018
        Acceptable”
        The facility is poorly maintained and close to a dump. Old vibrating elevators with only one working unsupervised. No Generator back-up. c The Hotel should be shut down and refurbished. Very unsafe with NO working Smoke detectors. Night shift Manager on duty on the 7th Dec 2018 is utterly useless and an idiot of note. Having to fight to get a remote control for a TV. I sensed that he's an Indian that is RACIST thinking every Black/African man should succumb to his arrogance. Call me for more because I plan to shut that facility down pronto
        Reviewed December 12, 2018
        8.8
        Excellent
        Mei from Taiwan
        Solo traveler
        Deluxe Double or Twin
        Stayed 1 night in October 2018
        high C/p value suitable for family ”
        1 Very very good location 2 View deck is wonderful 3 Old as a 4* hotel it needs restore but that's why the price is so acceptable. 4 The receptionists are O.K. for a ordinary hotel but as a 4* hotel it seems they need more professional. 5 We had to meet our tour bus at 6:45 and the kitchen prepared our breakfast box at 6:20 not only the volume but the sandwiches are very delicious. 6 Anyway high C/P value worth of recomendation . I would like to come back again.
        Reviewed October 18, 2018
        8.8
        Excellent
        Asheen from South Africa
        Solo traveler
        Deluxe Double or Twin
        Stayed 1 night in October 2018
        Awesome staff”
        Because of wonderful , caring & amazing staff like Eric, who go out of their way to make your stay that much more memorable, I continue to stay at the Royal Hotel. Great service!
        Reviewed November 23, 2018
        2.0
        Urshla from South Africa
        Group
        Deluxe Double or Twin
        Stayed 1 night in October 2018
        Bad”
        Dear Agoda. My guests and I had a total of 10 rooms booked In 20th Out 21st Oct. We were all disgusted with the poor quality of the room. They had a musty stale smell. It was below the range rooms and Agoda does not stipulate that below of the range rooms are given for a cheaper price. The manager was rude and refused to move us considering all bookings were made and paid up well in advance. I would like Agoda to please look into this. Agoda should not have a hotel like this on your profile as it will only tarnish your well known name. Due to myself and my guests aweful experience at the Royal Hotel I would like some kind of compensation for our stay. Sad to say it was my 50th Birthday Party celebrated at the Hotel and we were still not given any satisfaction from the Manager. This was very dissapointing. We were all booked on the 4th floor. Disgusting. Please revert to me asap. Thank you Urshla Govender
        Reviewed October 25, 2018
        2.0
        Urshla from South Africa
        Group
        Deluxe Double or Twin
        Stayed 1 night in October 2018
        Bad”
        Dear Agoda. My guests and I had a total of 10 rooms booked In 20th Out 21st Oct. We were all disgusted with the poor quality of the room. They had a musty stale smell. It was below the range rooms and Agoda does not stipulate that below of the range rooms are given for a cheaper price. The manager was rude and refused to move us considering all bookings were made and paid up well in advance. I would like Agoda to please look into this. Agoda should not have a hotel like this on your profile as it will only tarnish your well known name. Due to myself and my guests aweful experience at the Royal Hotel I would like some kind of compensation for our stay. Sad to say it was my 50th Birthday Party celebrated at the Hotel and we were still not given any satisfaction from the Manager. This was very dissapointing. We were all booked on the 4th floor. Disgusting. Please revert to me asap. Thank you Urshla Govender
        Reviewed October 25, 2018
        8.0
        Excellent
        Shaun from South Africa
        Solo traveler
        Deluxe Double or Twin
        Stayed 1 night in August 2018
        Lovely Rooms”
        The rooms are clean and spacious. Some of the reception staff are friendly - others are just preoccupied with other things and rude. I was able to leave my luggage in storage until I could check in so that was a good thing. Breakfast is amazing- a full spread in the dining hall with staff waiting on you.
        Reviewed August 15, 2018
        10.0
        Exceptional
        Sweetness from South Africa
        Family with young children
        Deluxe Double or Twin
        Stayed 2 nights in August 2018
        Exceptional”
        Gugu you made us feel at home
        Reviewed November 07, 2018
        8.7
        Excellent
        Gregory from South Africa
        Business traveler
        Deluxe Double or Twin
        Stayed 1 night in September 2012
        Still a Wonderful Place to Stay”
        Location, Old World Charm
        The Royal is a Durban icon, which unfortunately has not been able to maintain its status as one of South Africa's premier hotels. However, it remains a lovely reminder of more glorious days; while having become somewhat dated, the rooms are still very spacious, comfortable, and the harbour views are spectacular. The staff are outstanding. Sadly, the famous Royal Grill not serves buffet meals rather than the haute cuisine of days gone by. All in all, the Royal has become my hotel of choice for business stays, for its location, great staff, comfort and value for money.
        Reviewed September 20, 2012
        9.0
        Exceptional
        Gregory from South Africa
        Business traveler
        Deluxe Double or Twin
        Stayed 1 night in September 2012
        A Durban Icon”
        Location
        A Durban landmark. Although it has an air of faded glory about it, the hotel retains is charm and beauty. My room was comfortably furnished and had a magnificent view of the yacht harbour. there was nothing to fault about my stay.
        Reviewed September 06, 2012
        9.3
        Exceptional
        Victor from United States
        Business traveler
        Stayed 1 night in March 2010
        Royal Review”
        Clean, convenient, fine dining, friendly staff
        None
        The Royal hotel in Durban is conveniently located in the center of the city. From the hotel, you can walk to the harbor. You can take a stroll at the square featuring the city hall. You can also take the people's mover bus to the major attractions throughout Durban. There is a business center where you can gain access to the internet. There are a couple of fine dining restaurants within the hotel where you can enjoy food. The staff are friendly and arranged my breakfast to go next morning when I have to leave early to catch a flight. My stay was pleasant at Royal.
        Reviewed April 09, 2010
        2.4
        ORAL
        Couple
        Deluxe Double or Twin
        Stayed 4 nights in November 2018
        Acceptable”
        Air-conditioned are broken, staff not fulfilling to their promises. The day before we live due to our flyt time schedule, we made pre breakfast arrangements for early collection, but on the due date noting was prepared. The past 4 nights we spent, all air-conditioned systems was shut down, the room was very cold. The refuse to make provisions of mobile heaters. Parking is always a problem, they have a limited space of parking, that are over numbers. The always present same kind of food in their breakfast and also refuse a take away. I was equally disappointed with other couples, what made it worse is that the parking is not inclusive which that is a huge robbery.
        Reviewed November 07, 2018
        6.8
        Good
        Lusanda from South Africa
        Solo traveler
        Deluxe Double or Twin
        Stayed 2 nights in October 2018
        Bad experience ”
        Second night was he'll. Too much noise and knocking in my room (19th floor). Was trying to get a good night's sleep. Got woken up by a call from reception which I answered but no one talked. The staff is friendly and willing to help. Rooms are clean, but stay away on weekends. The noisy people were drunk and very loud.
        Reviewed October 30, 2018
        3.2
        TANUJA from South Africa
        Couple
        Deluxe Double or Twin
        Stayed 1 night in October 2018
        Acceptable”
        THe staff was very unfriendly.NO one greets you or offers to assist.I requested for a large bed but got a bedroom with 2 single beds.There was no water to drink in the room.The hot water the next morning was cold.Very poor service.The windows in the room was dirty.The linen looked as if it was previously used.
        Reviewed October 29, 2018
        2.8
        mdluli from South Africa
        Family with young children
        Deluxe Double or Twin
        Stayed 2 nights in September 2018
        The condition is not conducive at all ,I hotel is disorganized”
        I made arrangement for interweaving room and 1to havea double bed ,only to find that type of rooms were finished and ,both had single breathe other room had a broken window ,it looks hours to sort that problem at night ,the other floor was chaotic too much noise,sinks were blocked shower not in good condition
        Reviewed October 02, 2018
        9.2
        Exceptional
        Amanda from South Africa
        Couple
        Deluxe Double or Twin
        Stayed 3 nights in June 2018
        very nice”
        staff were all very friendly and helpful. everything neat, clean and pleasant. food very good although the breakfast buffet was mostly cold - was not heated. We asked for a room with sea view (harbor view) and we got to stay in a room with a beautiful view.
        Reviewed June 05, 2018
        6.8
        Good
        Nicole from United States
        Couple
        Deluxe Double or Twin
        Stayed 5 nights in March 2018
        Not as described online”
        According to the website this hotel was a 5-star hotel with dozens of amenities such as a fitness center and free parking; however, this is not the case. The hotel itself is nice and clean but the amenities they advertised are not true and the staff rudely walked into our room every morning without knocking. We were even woken up by a staff member at 6am looking for an iron board. It was very frustrating.
        Reviewed March 17, 2018
        8.0
        Excellent
        Stainslous from United Kingdom
        Business traveler
        Deluxe Double or Twin
        Stayed 5 nights in February 2018
        Decent establishment ”
        Good all round though because of age, there are some areas that need attention in the firm of refurbishment. Good location and adequate facilities for anyone travelling on business. Staff are friendly and helpful but not overbearing. Negative - limited internet access in rooms
        Reviewed February 25, 2018
        2.0
        Junaid from Mauritius
        Family with young children
        Deluxe Double or Twin
        Stayed 4 nights in January 2018
        If u want your holiday to be hell go to this hotel”
        First there are no car park facility I have to pay additional plus u r highly likely to get clamped. Second worst of all their staff are arrogant and rude. They order you as if u are little child. Third and worst were I did two set of booking the first for 2 pax I had two breakfast second for 4 pax(3rooms total) they told me breakfast only for 2PAX I told them 2 twin rooms equal 4 breakfast they told me it is not our hotel policy. This hotel is the true definition of Crooks robbers and scams. Finally it feels like u r in a dodgy place it’s empty and scary I would not recommend people to go to this hotel.
        Reviewed January 12, 2018
        7.6
        Very good
        Senzokuhle from South Africa
        Couple
        Deluxe Double or Twin
        Stayed 2 nights in January 2018
        Rude reception staff ”
        The reception staff is very unfriendly. They dont know how to talk to guests and i have alwas had the same problem with them. I called friday morning the lady i spoke to last friday was so rude. Mr Marvin helped us and his so friendly and professional. Besides the receptionists i wouldn't mind going back
        Reviewed January 08, 2018
        10.0
        Exceptional
        Avril from South Africa
        Family with teens
        Deluxe Double or Twin
        Stayed 2 nights in January 2018
        Best hotel in the best location and value for money. ”
        The buffet and your staff very attentive and friendly. The lift is clean and also in very good working condition. Well done to one of your staff member caught him cleaning and let it smells in a refreshing oudor. The bedding is so clean,who don't need a good bed with fresh clean linen after a long travel. Well done to all staff and keep up the good work. I mean isn't Royal afterall.
        Reviewed January 06, 2018
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        • Very good location
        • Golden Mile