Royal Palm Hotel
Royal Palm Hotel
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Executive Deluxe King Room - Room plan Royal Palm Hotel
Executive Deluxe King Room - Room plan
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Lobby Royal Palm Hotel
Lobby
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Interior view Royal Palm Hotel
Interior view
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Bathroom Royal Palm Hotel
Bathroom
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Exceptional
Location
9.1
See all 27 photos Royal Palm Hotel
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What guests are saying:
Excellent location
Alma from South Africa
Couple
so close to everything, beautiful hotel amazing staff I will be back over and over again . Thank you for a wonderful stay :)
tivania from South Africa
Couple
room wasnt ready at check in...even when i called ahead to make sure it was
Richard from Australia
Couple
Great stay. Only one problem: lack of maintenance- light bulbs not replaced, faulty air conditioner unit and blocked drain. However all items were promptly repaired once we reported them
ayesha from South Africa
Family with teens
Very nice
dale from South Africa
Family with young children
It was great , private , comfort, some issues picked last room toilet base is loose, tv in room remote does not work channels less.
Ricky from South Africa
Couple
very good accomadation. Will definitely come back again....
dale from South Africa
Family with young children
it is an excellent property only thing they can do is get some new towels. lol!!!
Julie from South Africa
Family with young children
Short and very comfortable. Upgraded from Studio to asuite.
MUKESH from South Africa
Solo traveler
I enjoyed my stay completely. It was central to everything I needed and was almost like being on holiday, even though |I was on business.
Greg from South Africa
Business traveler

Royal Palm Hotel

Exceptional location
Stay in the heart of Durban - What's nearby?
Excellent
From 158 reviewsSee what guests said
8.4
/
10
Excellent service
8.4
Recommended by 83% of guests
Value for money8.3
Distance to city center18.3 Km
Location rating9.1
Nearest airportKing Shaka International Airport (DUR)
Distance to airport12.3 km
83%

would recommend to a friend

Agoda Preferred Property

  • Airport transfer

  • Located in heart of Durban

  • Free Wi-Fi in all rooms!

  • Hot tub

Room choices
7.8
Very good
Room comfort & quality
This property is in high demand!Last booked 8 hours ago | 9 travelers are looking at this property right now
Suite Two Bedrooms
Suite Two Bedrooms
...
  • Room size: 25 m²/269 ft²
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Suite Three Bedrooms
Suite Three Bedrooms
...
  • Room size: 65 m²/700 ft²
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3 Bedroom Penthouse Suite
3 Bedroom Penthouse Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 double bed & 1 double bed...
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Executive Suite King
Executive Suite King
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed
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2 Bedroom Executive Suite
2 Bedroom Executive Suite
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  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed & 1 double bed
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Deluxe Two-Bedroom Suite
Deluxe Two-Bedroom Suite
...
  • Room size: 102 m²/1098 ft²
  • Balcony/terrace
  • 1 super king bed
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Executive Suite Twin
Executive Suite Twin
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  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 double bed
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Executive Deluxe Twin
Executive Deluxe Twin
...
  • Room size: 120 m²/1292 ft²
  • Balcony/terrace
  • 2 single beds
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Executive Deluxe King Room
Executive Deluxe King Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
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Standard Studio
Standard Studio
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  • Non-smoking
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More about Royal Palm Hotel

More about Royal Palm Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (158)Booking.com Reviews (831)
8.4
/
10
Cleanliness8.4
Facilities8.1
Location9.1
Room comfort and quality7.8
Service8.4
Value for money8.3
Provided by verified guests of Agoda
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All guests (158)
All room types
Showing 82 verified guest comments
12345
9.2
Exceptional
Vongai from South Africa
Couple
Standard Studio
Stayed 1 night in November 2018
Exceptional”
The room id requested wasn’t ready on time though I arrived 1 hour After my estimated arrival time I had to wait fr approx 20 minutes to no avail which resulted in them changing me to a different room I found this to be abit disorganized but overall it was a magnificent stay
Reviewed November 07, 2018
9.6
Exceptional
Qasim from South Africa
Group
2 Bedroom Executive Suite
Stayed 3 nights in November 2018
Great value hotel in outstanding location ”
Great hotel. Booked a 2-bedroom suite and it was amazing. Suite was large and well-appointed and had all amenities for a perfect “home-away-from-home” stay.
Reviewed November 22, 2018
8.8
Excellent
Mulalo from South Africa
Couple
Executive Deluxe King Room
Stayed 3 nights in September 2018
Excellent”
Perfect location. Located in a quiet area, close to gateway mall. The hotel itself is amazing. The breakfast was to die for. We really enjoyed our stay. The staff is not friendly at all. Long faces everyday.
Reviewed October 01, 2018
10.0
Exceptional
Natalie from South Africa
Couple
Executive Room
Stayed 1 night in October 2018
Bliss-Less Hassle-Best Quality”
Thank you we appreciated your professionalism and care
Reviewed November 27, 2018
10.0
Exceptional
Diana from South Africa
Couple
Standard Studio
Stayed 1 night in August 2018
Visit”
I really loved the location, it changed my dbn visit for the first time in my life....... facilities was good.... I visited and called the hotel for an early check in which I was advised the hotel was fully booked, which is understandable. ...However the room was still not ready by 2:30..... What i did appreciate was being upgraded to executive room.... Another point to note....i also requested twin beds.....which was noted prior to my visit.....because my visit was so quick......and I had appointments ect.....i had no time to mention this....and my brother had to sleep on the couch........... Apart from that the room i was allocated was awesome in terms of comfort.....The staff was really helpful as well. time is very important if your booking for a day....and details requested(twin beds) I do come to gateway often which a group of people.....who often ask me for recommendations..... Many thanks.
Reviewed August 22, 2018
8.8
Excellent
Moorosi from South Africa
Couple
Executive Suite King
Stayed 4 nights in June 2018
Ideal place to stay for Comrades”
The hotel is central and ideal for those taking on the Comrades ultra marathon. I appreciate the breakfast pack that was prepared for those running the Comrades. The hotel can do a refresh of furniture and furnishings.
Reviewed June 16, 2018
9.2
Exceptional
Karin from South Africa
Business traveler
Executive Suite King
Stayed 3 nights in October 2018
Perfect location”
Even after a day at the office you can still enjoy the buzzing atmosphere of the Gateway Mall and the restaurant choices are amazing. Loved the private balcony and equipped kitchen area.
Reviewed October 07, 2018
10.0
Exceptional
Shenaaz from South Africa
Solo traveler
Executive Suite Twin
Stayed 1 night in October 2017
Very disappointing ”
I asked for milk sachets. I was asked why how many in my room I paid for one person why do I need more milk. Am very upset to be humiliated like that. I travelled the world never was I degraded like that. Unacceptable
Reviewed October 30, 2017
9.6
Exceptional
Jacky
Business traveler
Executive Suite King
Stayed 7 nights in November 2018
GREAT!”
LOVE THE CONVENIENCE OF THIS HOTEL! STAFF ARE FRIENDLY , HELPFUL AND VERY ACCOMMODATING :) SECOND TIME I HAVE STAYED AT THE ROYAL PALMS AND WILL NOT STAY ANYWHERE ELSE THANK YOU!
Reviewed November 19, 2018
10.0
Exceptional
Kirthida from South Africa
Group
Executive Room
Stayed 2 nights in November 2018
Exceptional”
Convienant yo shopping mall. No need transport just walk across to gateway. Restaurant are all very near by.
Reviewed November 18, 2018
6.0
Bonginhlanhla from South Africa
Solo traveler
Executive Room
Stayed 1 night in October 2018
Some sort of Royalty”
This hotel needs to up it's game to stay relevant. The lift was not working properly and so was the magnetic key system which is easily fried by cellphones in the pocket. When I went to reprogram the key, I was told "you put it with your cellphone", I responded "Yes. There's usually a cellphone(s) somewhere in my pocket". The staff forget their posts at night and convene group meetings. The executive room however, was very spacious. The connected beds always feel awkward for me and doesn't really count as "Queen Size" but double 3 quarter as I feel the border between the 2 beds. The pillows gave my neck a hiding so I'm not sure if its a quality issue or the pillows are not changed till they reach that pain inflicting phase. I'd say get another hotel (unless they are fully occupied) - don't come here.
Reviewed October 22, 2018
7.2
Very good
rafique from South Africa
Couple
DOUBLE DELUXE - ROOM ONLY
Stayed 2 nights in October 2018
terrible service.”
I was checked in to room 602 , I noticed that the door leading to the patio was not locking ,I immediately contacted reception and was told it would be sorted out ,at 10pm door was still the same and called reception again and was told it would be sorted out the next day and there isn't another room available, when I asked for a refund I was given another room. there was a problem with parking as well I was asked to pay R130.00 and yet upon check in it was free as is advertised. Njabulo was the only friendly one.
Reviewed October 08, 2018
4.0
Abdul from South Africa
Business traveler
DOUBLE DELUXE - ROOM ONLY
Stayed 1 night in October 2018
It’s ok”
Needs Attention
Reviewed October 11, 2018
7.2
Very good
Abdul from South Africa
Business traveler
DOUBLE JUNIOR SUITE - ROOM ONLY
Stayed 1 night in October 2018
Nice place”
Needs to upgrade
Reviewed October 11, 2018
8.0
Excellent
Badulla from Mauritius
Couple
Executive Deluxe King Room
Stayed 3 nights in July 2018
superb location”
superb location room nice but old tiles not too clean
Reviewed July 30, 2018
8.0
Excellent
Badulla from Mauritius
Couple
2 Bedroom Executive Suite
Stayed 3 nights in July 2018
very good location”
very good location just walking distance to gateway mall but hotel is old
Reviewed July 30, 2018
6.4
Good
PAULINE from South Africa
Couple
DOUBLE DELUXE - ROOM ONLY
Stayed 1 night in November 2018
Good”
A beautiful facility but housekeeping really needs to get their act together. Dirty ashtray on veranda, bathroom very dirty.
Reviewed November 14, 2018
6.8
Good
Peter from South Africa
Solo traveler
DOUBLE DELUXE - ROOM ONLY
Stayed 2 nights in August 2018
Good”
Check in starts at 12, which is when I arrived at the hotel, but the room wasn't available until 12:30, which usually isn't a bother for me, but i had a wedding to attend at 13:00, which made the check-in an anxious wait. Housekeeping was unorganised, and walls are thin. I was woken up by rowdy neighbours countless times. Ended up leaving the TV on to drown out the neighbour noise.
Reviewed August 27, 2018
6.8
Good
Anthony from South Africa
Couple
Executive Suite King
Stayed 2 nights in June 2018
Okay ...”
Was not really worth the money even though discounted so definitely not worth a full fare! Room was ok but old looking with visibly torn chair, blocked shower drain, square plates that don’t fit in the microwave as well as food and kitchen smells that come from under the gap of the front door. The staff are pleasant but need a bit more awareness in the restaurant. Don’t like to give bad reviews but don’t like to waste money either ...
Reviewed July 05, 2018
Dear Valued Guest, Thank you for choosing the Royal Palm and taking the time to review our Hotel. Please accept our sincerest apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Royal Palm Hotel is usually proud to offer. We confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify these shortcomings. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly valuable to us. We do hope that we will have the opportunity to restore your faith in our hotel. With Sincere Apologies, Ashna Rooplal Customer Relations Manager | Royal Palm Hotel
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Royal Palm Hotel
10.0
Exceptional
Frances from United States
Group
Executive Deluxe Twin
Stayed 1 night in October 2018
Exceptional”
Impressive hotel, great value, good location. Spacious room, good breakfast.
Reviewed October 11, 2018
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