Royale Chulan Penang

Royale Chulan Penang

1 & 2, Pengkalan Weld, Georgetown, Penang, Malaysia, 10300
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Superior Royale Chulan Penang
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    Fitness center Royale Chulan Penang
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     Royale Chulan Penang

    Guest reviews

    8.4
    Excellent
    /10
    (3441 reviews)See what guests said
    8.7
    Excellent room comfort and quality
    Recommended by 94% of guests

    Property highlights

    • 350 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Sauna

    • Steamroom

    This property is in high demand!Booked 68 times this week
    Excellent
    Location
    8.5
    See map
    Excellent location - Inside city center
    Nearby
    Popular
  • British Council Penang10 m
  • Penang-Langkawi/ Medan Ferry Terminal140 m
  • Segi College190 m
  • Tanjung City Marina Penang Port210 m
  • Penang Amazing World Studios230 m
  • Queen Victoria Memorial Clocktower260 m
  • Ferry Terminal300 m
  • Pinang Peranakan Mansion320 m
  • Chowrasta Market370 m
  • Institut Teknologi & Pegurusan Lebur Victoria380 m
  • Value for money8.4
    Distance to city center1km
    Location rating8.5
    Nearest airportPenang International Airport (PEN)
    Distance to airport16.2 km
    Select your room
    8.7
    Excellent
    Room comfort & quality
    Junior Suite
    Junior Suite
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 double bed
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    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 68 m²/732 ft²
    • Pool view
    • 1 queen bed
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    Executive Suite
    Executive Suite
    ...
    • Room size: 68 m²/732 ft²
    • Harbor view
    • 1 double bed
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    Family Suite
    Family Suite
    ...
    • Room size: 56 m²/603 ft²
    • Pool view
    • 1 double bed
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    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds or 1 king bed
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    Corner Suite
    Corner Suite
    ...
    • Room size: 44 m²/474 ft²
    • Harbor view
    • 1 double bed
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    Penang Suite
    Penang Suite
    ...
    • Room size: 57 m²/614 ft²
    • Harbor view
    • 1 double bed
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    Studio Suite
    Studio Suite
    ...
    • Room size: 50 m²/538 ft²
    • Harbor view
    • 1 double bed
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    Royal Suite
    Royal Suite
    ...
    • Room size: 129 m²/1389 ft²
    • Harbor view
    • 1 double bed
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    Deluxe Room
    Deluxe Room
    ...
    • Room size: 37 m²/398 ft²
    • Pool view
    • 1 king bed or 2 single beds
    Enter dates to see prices
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    More about Royale Chulan Penang

    More about Royale Chulan Penang

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (3441)Booking.com Reviews (817)
    8.4
    /
    10
    Cleanliness8.6
    Facilities8.1
    Location8.5
    Room comfort and quality8.7
    Service8.3
    Value for money8.4
    Provided by verified guests of Agoda
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    All guests (3441)
    All room types

    Show reviews that mention 

    Showing 2212 verified guest comments
    12345
    10.0
    Exceptional
    Elaine from Malaysia
    Family with young children
    Superior
    Stayed 1 night in November 2018
    Rotale feels Hotel”
    Comftable and spacious room with the royale feels inside for the stylish interior design. Worth the price and nearby stalls just few minutes walk away. Recommended to stay here.
    Reviewed February 16, 2019
    8.8
    Excellent
    NORAZANI from Malaysia
    Business traveler
    Superior
    Stayed 1 night in February 2019
    I was on business trip. The facilities is perfect. I was worry free.”
    Breakfast was good, parking was designated for hotel guests. Facilities made me comfortable to invite clients for discussion and tea. Room was designed to be friendly for those who needs clean and calming effect, almost like home.
    Reviewed February 13, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded February 14, 2019
    Royale Chulan Penang
    3.2
    Suhaimi from Malaysia
    Business traveler
    Superior
    Stayed 1 night in February 2019
    Had to pay immediately in cash for room service and breakfast & bathroom filled with dead insects ”
    As a seasoned traveller, I was pretty shocked when the room service staff requested that I pay immediately in cash for the room service. I thought this only applies to room service but the hotel has a similar practice when I had breakfast the following morning. I left the hotel having the impression that the hotel views its guest as a bad credit risk. Another disappointment is that the bathroom floor was littered with dead insects and I have photos to prove it. To add salt to the injury, the broken shower hosehead was left unfixed making showering experience very unpleasant. Having to pay a 4 star rated hotel rate, the said experience was indeed very disappointing.
    Reviewed February 12, 2019
    8.4
    Excellent
    John from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in February 2019
    Excellent”
    Nice cosy hotel
    Reviewed February 15, 2019
    10.0
    Exceptional
    HANA from Malaysia
    Family with young children
    Superior
    Stayed 2 nights in January 2019
    Parking area”
    I'm traveling with daughter, thus luggage!It is very inconvenient to have a separate parking....but the parking is actually linked to the hotel?Basically we took an elevator to the lobby, crossed a street to get to our car(with small kid, it is not convenient at all especially with all those rojak takeouts in my hand), and then took another elevator to our parked car. Such hassle. But we do love the hospitality A+
    Reviewed January 26, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded January 27, 2019
    Royale Chulan Penang
    10.0
    Exceptional
    Gregg from Australia
    Solo traveler
    Superior
    Stayed 4 nights in January 2019
    Awesome staff, location, amazing history”
    Thoroughly enjoyed my stay. Incredible staff, perfect location, amazing history. Can highly recommend to anyone who wants to stay in Georgetown, Penang. Would not hesitate to stay there again. Great food, the rooms are modern, clean, and well maintained. Best of all, directly outside is the number 1 stop for the CAT buses, that are free for tourists to get around Georgetown, although the historic area is not that large, and can just be walked.
    Reviewed January 22, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded January 22, 2019
    Royale Chulan Penang
    6.8
    Good
    nichole from Malaysia
    Couple
    Superior
    Stayed 1 night in September 2018
    Average for the price ”
    Average for the price
    Reviewed February 16, 2019
    9.6
    Exceptional
    NOR from Malaysia
    Couple
    Superior
    Stayed 1 night in December 2018
    Very Clean Room, nice place and affordable price ”
    Very clean room, nice bathroom. delicious breakfast
    Reviewed February 14, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded February 14, 2019
    Royale Chulan Penang
    9.2
    Exceptional
    Diana from Philippines
    Couple
    Superior
    Stayed 2 nights in February 2019
    Nice place to stay for couples / family”
    The hotel is located near the Marina of Penang and blocks away from Georgetown’s street art / food area. But, it’s worth it staying here, it very clean, quite and the amenities are well maintained. Definitely enjoyed our stay here. We requested for early check-in and a room with a nice view, it was all provided. Plus, we have a welcome cake, since they knew we’re honeymooners. If given a chance, I will stay again in Royale Chulan Penang.
    Reviewed February 07, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded February 08, 2019
    Royale Chulan Penang
    8.4
    Excellent
    Rahman from Malaysia
    Couple
    Superior
    Stayed 1 night in January 2019
    Great staff and good value for what you pay. ”
    Decided for this instead of the usual heritage / hipster hotels we've been to in Penang. Free parking was very much appreciated and the staff were very attentive the few times we approached them for things. Good experience overall.
    Reviewed January 16, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded January 17, 2019
    Royale Chulan Penang
    9.2
    Exceptional
    Vina from Singapore
    Family with teens
    Superior
    Stayed 3 nights in December 2018
    Cosy and Spacious Room”
    We booked 2 rooms for the 4 of us. It was Clean and convenient except for the parking where we had to revalidate our tickets each time we wanted to exit. Perhaps , the hotel can look into a season parking option and a refundable deposit, to be given upon checkout.
    Reviewed January 06, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded January 09, 2019
    Royale Chulan Penang
    8.8
    Excellent
    Tanja from Malaysia
    Family with young children
    Deluxe Room
    Stayed 1 night in January 2019
    For those who enjoy a bit of heritage on a budget”
    Hotel is conveniently located near the heritage areas, and Fort Cornwallis, makes for nice walks around town. Ferry jetty is also within walking distance, worth taking a short ferry ride for the views. Hotel rooms are nicely done in a new building (the heritage building hosts the function rooms and cafés). Breakfast is just OK, the sambal for nasi lemak too sweet for my personal taste.
    Reviewed January 04, 2019
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded January 04, 2019
    Royale Chulan Penang
    8.8
    Excellent
    FREDERICK from Malaysia
    Family with teens
    Superior
    Stayed 3 nights in December 2018
    Excellent Value For Money”
    Pros:- 1. Good location as its near Peranakan Mansion, Blue Mansion, Chew Clan and China House as well as many other historical attractions. 2. Prices are low inclusive of breakfast i.e. RM200 p.n. 3. Breakfast environment was good. 4. The building itself is beautiful and historical being next to the harbour. 5. Lift at lobby always ready. 6. Check in was pleasant and fast. Cons:- 1. Housekeeping staff quite absent minded and lazy as he missed out on towels and even making up the rooms.
    Reviewed December 18, 2018
    Dear Frederick , Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    9.2
    Exceptional
    Siti from Malaysia
    Family with young children
    Superior
    Stayed 1 night in December 2018
    Good value for money ”
    If you only want to stay at Georgetown and enjoy the food galore, this is the best hotel to stay. Located conveniently opposite the ferry jetty in a beautiful colonial building. Pleasant & welcoming staff. Famous eateries are around the area for you to walk or drive. Facility wise, not bad. Got spa, gym and jacuzzi at the pool. Although pool for the kids is small, they still had fun. Breakfast is tasty too. Will not hesitate to return and stay here again.
    Reviewed December 16, 2018
    Dear Siti , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    8.8
    Excellent
    Prakash from Malaysia
    Group
    Superior
    Stayed 2 nights in December 2018
    Our stay at Royale Chulan”
    The rooms were well appointed, only issue was the sound proofing of the rooms. Yiu can practically hear whatever that goes on outside the room. But a good place to stay as the location is amazing and car park is plentiful.
    Reviewed December 16, 2018
    Dear Prakash , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    8.8
    Excellent
    Penporn from Malaysia
    Couple
    Superior
    Stayed 1 night in November 2018
    Classy hotel in heart centre”
    Many thanks to all crews, were friendly and helpful especially F&B staff at breakfast shift. Location is perfect easy to travel to centre whereby consists the gem spot. but there still room of improvement at facilities, water leak at shower room and hair dryer was broken. hope you can make it better Over all is meet my expectation.
    Reviewed December 14, 2018
    Dear Penporn , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    9.6
    Exceptional
    Naziha from Malaysia
    Family with teens
    Superior
    Stayed 2 nights in December 2018
    Value for Money”
    Pros: Great hotel - enjoyed our 2-night stay there. Breakfast was good - sufficient to start the day. Location was easy to find, ample car parks at the building block beside the hotel. Staff was efficient and friendly. Rooms were a delight - beautifully decorated. The only con - do expect heavy traffic for the road leading to the hotel. But just a short stretch. :-)
    Reviewed December 14, 2018
    Dear Naziha , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    8.0
    Excellent
    Caryl from Malaysia
    Group
    Superior
    Stayed 2 nights in December 2018
    Overall 2 night stay it was good. Staff are very friendly and good service.”
    They should improve their housekeeping staff. As we have requested for some items, but eventually the staff did not give us what we requested. Besides, the hotel should provide bedroom slippers for hygiene purposes.
    Reviewed December 08, 2018
    Dear Caryl , Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    8.0
    Excellent
    Azhar from Malaysia
    Family with young children
    Penang Suite
    Stayed 2 nights in November 2018
    Very good”
    Good hotel. Visited there for fourth times. Agoda need to always work closely with the hotel you represented. Room categories sometime confusing & not the same as hotel. Encounter some problem on my recent trip last weekend. Be careful please.
    Reviewed December 03, 2018
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    9.6
    Exceptional
    YANGUANG from Singapore
    Couple
    Penang Suite
    Stayed 2 nights in November 2018
    EXCELLENT STAY”
    Had my Stay with my partner in the Corner Suite of Royale Chulan Penang over the weekend as a short Getaway. Upon arrival, I was greeted politely by the front desk officers at Royale Chulan Penang. Check-in process was swift and our lugguge were safely kept by their conceige. The room were neat and tidy when we entered, you can tell that their housekeepers did a great job. In room dining service were fast and timely, our food were delivered within 20 minutes upon order. We also had a chance to try out the Royale spa at Royale chulan Penang, therapist Prema and Vie provide an excellent and professional services. Well done! Overall all the staff that we met were polite and always greet us with a smile. The hotel were located walking distance away from the popular spots in penang, you can either choose walk and enjoy the beautiful streets or can simply GrabCar around the town. A big thank you to all the staff in Royale Chulan Penang for making our stay an awesome one.
    Reviewed November 27, 2018
    Dear Guest , Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Penang. Best Regards, Nazrin , Front Office Manager
    Responded December 23, 2018
    Royale Chulan Penang
    12345
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    Royale Chulan Penang
    |Excellent 8.4
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    • Excellent location
    • Penang Peranakan Mansion
    • Pengkalan Raja Tun Uda Bus Terminal is within 0.35 km