Shangri-la Hotel Jakarta
Shangri-la Hotel Jakarta
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Deluxe - Bed Shangri-la Hotel Jakarta
Deluxe - Bed
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Lobby Shangri-la Hotel Jakarta
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Interior view Shangri-la Hotel Jakarta
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Interior view Shangri-la Hotel Jakarta
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Excellent
Location
8.6
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What guests are saying:
Very good hotel, but it is too expensive for a bit more shine.
ALP from Singapore
Business traveler
We booked 1 bedroom suite and spent 2 nights with 2kids. Kids really love the pool. The staffs are helpful and friendly. Breakfast and dinner are great with plenty of choice. The rooms are clean. We had an excellent stay here.
Veronica from Indonesia
Family with young children
Good choice for weekend escape ^_^
Vicky from Indonesia
Couple
Been stayed here a number of time and yet still one of the best place in town. Room ambience, cleanliness, food quality and services always makes me want to come back
Budi from Indonesia
Family with teens
Top hotel
Edwin from Netherlands
Business traveler
We stayed for a long weekend easter vacation and we loved every single bit of the hotel. it is very clean, fast service, helpful and friendly staff and the location is nearby shopping malls. We will definitely return again here!
Lace from Philippines
Family with young children
Well trained and very friendly staff, best location in central Jakarta.
Junaid from Maldives
Family with young children
If you go to Shangrila-la, make it even more special by booking into a Horizon room. The horizon lounge gives easy checkin, canopies and drinks in the evening and a relaxed atmosphere.
Tracy from Australia
Group
Great hotel
Patmalyn from Indonesia
Couple
I loved the room, the pool and the hospitality of the staff. I was disappointed with the breakfast freshness.
M from Canada
Couple

Shangri-la Hotel Jakarta

Excellent location
- 130 meters from city center
- What's nearby?
Excellent
From 932 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.1
Recommended by 94% of guests
Value for money8.3
Location rating8.6
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport10.7 km
  • 320 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

Select your room
8.7
Excellent
Room comfort & quality
6 travelers are looking at this property right nowBook now before it's too late!
1 Bedroom Suite
1 Bedroom Suite
...
  • Room size: 88 m²/947 ft²
  • City view
  • 1 double bed
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Horizon Club
Horizon Club
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 queen bed
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One-Bedroom Suite Privilege
One-Bedroom Suite Privilege
...
  • Room size: 88 m²/947 ft²
  • Shower and bathtub
  • 1 super king bed
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Executive
Executive
...
  • Room size: 43 m²/463 ft²
  • City view
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Deluxe
Deluxe
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 queen bed
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Single Club
Single Club
...
  • Room size: 45 m²/484 ft²
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Single Deluxe
Single Deluxe
...
  • Room size: 43 m²/463 ft²
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Double Single Use Deluxe
Double Single Use Deluxe
...
  • Room size: 43 m²/463 ft²
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One Bedroom Suite King RATE
One Bedroom Suite King RATE
...
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    Tripple Room Pool
    Tripple Room Pool
    ...
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      More about Shangri-la Hotel Jakarta

      More about Shangri-la Hotel Jakarta

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show less

      What to eat nearby

      Indonesian cuisine
      Indonesian cuisine
      Bengawan
      1.3 km Indonesian, International, Mexican
      Huize Trivelli
      2.0 km Indonesian, International
      Hermitage Lounge
      2.1 km Indonesian
      Asian cuisine
      Asian cuisine
      Satoo
      100 m Asian, Chinese, European
      Bebek Goreng Nasi Liwet Rendy
      190 m Asian, Indonesian
      Saraso Padang Peranakan Cuisine
      290 m Asian, Indonesian
      Cafe
      Cafe
      Boba Inc
      690 m Cafe
      Java Bean Coffe & Resto
      870 m Cafe
      My Tea Talk
      940 m Cafe

      What they offer

      Show less

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (932)Booking.com Reviews (490)
      8.8
      /
      10
      Cleanliness9.1
      Facilities9.1
      Location8.6
      Room comfort and quality8.7
      Service9.0
      Value for money8.3
      Provided by verified guests of Agoda
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      All guests (932)
      All room types

      Show reviews that mention 

      Showing 563 verified guest comments
      12345
      8.4
      Excellent
      Dini from Singapore
      Family with young children
      Horizon Club
      Stayed 2 nights in August 2018
      Luxury”
      The Shangrila pool is a winner and compensates for any complaints we may have. The rooms are also fantastically luxurious. It's just a bit of a walk to the mall up the road, but I guess Jakarta mall-crawlers don't walk!
      Reviewed December 15, 2018
      9.2
      Exceptional
      Abdilah from Indonesia
      Family with young children
      Horizon Club
      Stayed 2 nights in December 2018
      Nice Hotel”
      My kids very happy , food was good & enjoyable to stay.
      Reviewed January 04, 2019
      8.4
      Excellent
      May from Canada
      Business traveler
      Deluxe
      Stayed 2 nights in October 2018
      Excellent Customer Service and Staff”
      The room was spacious. The bed was comfy. They have the best customer service. I accidentally left my iPad in my room after checking out and they saved it for me. I managed to get it back the next day. Thank you so much for that!
      Reviewed November 06, 2018
      6.0
      Chin from Singapore
      Business traveler
      Horizon Club
      Stayed 2 nights in October 2018
      Great spa”
      Pros Great spa Good afternoon drinks at Horizon Club Security Cons Coffee shop - food is subpar Taxis - they dictate what to offer u ... mostly Bluebird Mercedes BATS - seems like a pickup joint Toilet was chocked Towels way past its use by date
      Reviewed October 31, 2018
      8.8
      Excellent
      STEFANNIE from Indonesia
      Family with young children
      Horizon Club
      Stayed 1 night in April 2018
      Lovely stay ”
      We had a really great time. The breakfast was awesome! The japanese restaurant is delicious - A MUST TRY! The Jia restaurant was good but it took too long to get our food out. We did enjoy the horizon club - but if we can make a suggestions. Please consider to put a little children play area anywhere near the club coz not all parents have nannies. As the there is a specific hours that children cannot join in. But there’s a free flow alcohol beverages. there are several accidents 1. My son fell got thrown out of the slide at the children waterplay area (at the right hand corner) because the water flow was too fast and hit his waist to the rough ground- nothing serious but enough to make him stop sliding. 2. my son’s friend. He fell and cut his chin at the children water play area. The staff called out an emergency doctor to get his chin stitched (it was paid by the parents of the boy). Earlier that day I saw a man was arguing with your staff when he cannot go up and accompany his child to go up and down the slide. May be Consider changing the rough ground. And slowing down the waterflow. Or may be the whole thing so it can be use for adults as well (the area is very slippery some young children might not have the balance to play by themselves - and needed adult supervision to get up and down the slide).
      Reviewed May 21, 2018
      9.2
      Exceptional
      joy from Indonesia
      Family with young children
      Deluxe
      Stayed 1 night in January 2018
      1 night with the kids”
      Spent a night here with the kids. Nice hotel, lovely room and clean. Great breakfast with plenty of choice. Great Executive lounge access with plenty of finger foods and drinks. Kids love the splash pool, park to run around, fish pond, horse riding (the only negative feedback is the horse so skinny.. )
      Reviewed May 18, 2018
      Dear Joy, Thank you for sharing us your review. I am glad to know that our room, food quality and food selections at SATOO Restaurant, Horizon Club Lounge service, swimming pool and aqua playground have made your stay a memorable one. We appreciate your feedback and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
      Responded August 20, 2018
      Shangri-la Hotel Jakarta
      8.0
      Excellent
      Ardityo from Indonesia
      Family with young children
      Horizon Club
      Stayed 1 night in May 2018
      Friendly staff, excellent swimming pool, great hotel...”
      I stayed with my family, my wife and 3 children....I booked a Horizon club room, and when I checked in, I was offered an upgrade to a suite with extra $$....The suite room was great, the staff, breakfast and swimming pool also excellent......especially if you have little children, there are many activities in the morning.......the evening cocktails in the Horizon Club also great....the only disappointment was when I booked a Horizon Club room there was a benefit of late check out until 4 pm, but when I asked for a late check out they only give us until 1 pm...I don't know if it is because I upgrade the Horizon Club room to a Suite room or the staff did not understand or pretend to not understand the benefit of the Horizon Club...also another let down when they agree for the late check out until 1 pm, the wi-fi was disconnected at 12 pm....
      Reviewed May 12, 2018
      10.0
      Exceptional
      Lace from Philippines
      Family with young children
      Deluxe
      Stayed 2 nights in March 2018
      Friendly staff and well maintained facilities”
      We stayed for a long weekend easter vacation and we loved every single bit of the hotel. it is very clean, fast service, helpful and friendly staff and the location is nearby shopping malls. We will definitely return again here!
      Reviewed April 22, 2018
      Dear Lace, Thank you for sharing us your review. I am glad to know that our cleanliness, service, colleagues and location have made your stay a memorable one. It is great to learn that you will be back, my team and I look forward to welcoming you back on your next visit. With Best Regards, Andrew den Oudsten General Manager
      Responded August 20, 2018
      Shangri-la Hotel Jakarta
      5.6
      Joe from United Kingdom
      Solo traveler
      Deluxe
      Stayed 1 night in August 2018
      Way over priced”
      I am fortunate and get to stay in Jakarta quite often usually 4 of 5 star hotels, I thought I would try the Shangri-la as I have visited B.A.T.S. a few times and always thought it would be nice to stay there. From the check-in it went wrong, cant accept debit cards has to be a credit card or cash for pre authorization and room deposit. 8 million rph. I don't own a credit card. My UK driving licence wasn't sufficient check in against the room. My passport was having visa renewal. Luckily I had a picture of it. on my phone but with no picture so whats the point in that. My Onward flight next day was 1900 hours requested a late check out was told full occupancy, ok its not always possible but spoke with other guests in the bar who had been granted it. Very very disappointing. Whilst it is very grand inside not all that impressed over all. 920,000 rph for 2 single malt whiskey's I stayed in the Park Lane a few weeks before, much better value for money, drinks way more reasonably priced.
      Reviewed August 06, 2018
      Dear Joe, Thank you for sharing your review. However, please accept our sincere apology if our services did not meet your expectation. We always strive to maintain our quality and your feedback is surely valuable for our improvement. Rest assured that we will share them with related departments for consideration and further actions. I hope we would have the chance to welcoming you back and change your impression of our hotel. With Best Regards, Hans Martin Gfrei Resident Manager
      Responded August 15, 2018
      Shangri-la Hotel Jakarta
      9.6
      Exceptional
      Jean-Marie from Switzerland
      Business traveler
      Deluxe
      Stayed 2 nights in November 2018
      Luxury at its best!”
      One of the best hotel I ever stayed. Amazing staff performance, fantastic facilities, luxury at its best. Highly recommended.
      Reviewed December 03, 2018
      8.0
      Excellent
      Shazana from Singapore
      Family with young children
      Deluxe
      Stayed 2 nights in September 2018
      Loved the Shangri la hospitality ”
      Favourite brand name hotel. Good location
      Reviewed November 04, 2018
      8.0
      Excellent
      Wan from Indonesia
      Family with young children
      Horizon Club
      Stayed 2 nights in December 2017
      Short escape for the weekend”
      Complimentary New Year Eve's events at Lobby Lounge was excellent for all hotel guests. We enjoy the entertainment until the final count down. Overall, we satisfied the services during our stay. Breakfast was good although we experienced a long queue at Satoo. Rooms were clean, free wifi speed was fair, access to horizon club lounge, free parking, and kids enjoyed the swimming pool.
      Reviewed January 02, 2018
      Dear Wan, Thank you for giving us an excellent review. We look forward to welcoming you back at our hotel. With Best Regards, Andrew den Oudsten General Manager
      Responded February 27, 2018
      Shangri-la Hotel Jakarta
      9.2
      Exceptional
      Huw from Australia
      Business traveler
      Deluxe
      Stayed 6 nights in December 2017
      Oasis”
      It's a very good hotel, an oasis in a very demanding city. But, hey, it's still in Jakarta - great place in many ways, but USD170 a night and that at a heavy discount? Really? If you have the money to spend, great, if not there is better value to be found in Jakarta.
      Reviewed December 15, 2017
      Dear Huw, Thank you for sharing your review. I do hope that you had an enjoyable stay at our hotel. It is a pleasure to have you as our guest and we hope to be able to welcoming you back in the future. With Best Regards, Hans Gfrei Resident Manager
      Responded January 04, 2018
      Shangri-la Hotel Jakarta
      10.0
      Exceptional
      Veronica from Indonesia
      Family with young children
      1 Bedroom Suite
      Stayed 2 nights in December 2017
      The best room ever!”
      We booked one bedroom suite for two nights and got upgraded to 30th floor. The view was really nice and it has its own balcony and seating area outside. The room was spectacular, excellent! It was really really spacious with living room and dining room, the design was classic and fancy. It was my daughter's birthday as well and she loved the hotel and room so much she didn't want to leave the room! Breakfast was super, with lots of choices from Indonesian, Chinese, Western, Indian, Japanese. Lovely garden and pool as well! Thank you, Shangri-la! We definitely coming back and recommend you to our friends and family.
      Reviewed December 12, 2017
      Dear Veronica, Thank you for sharing your review and for celebrating your family’s special occasion with us. I am delighted to know that you like the design of our newly renovated rooms and that you had a memorable stay with us. It is a pleasure to have you as our guest and we look forward to welcoming you back in the future. With Best Regards Hans Gfrei Resident Manager
      Responded January 04, 2018
      Shangri-la Hotel Jakarta
      10.0
      Exceptional
      Widhi from Indonesia
      Family with young children
      Horizon Club
      Stayed 1 night in October 2017
      Satisfied”
      We were here only for 1 night as a staycation. We stayed at the hotel the entire time. We booked the horizon room so we can access the horizon lounge freely for a quick snack and coffee. The breakfast was excellent (as expected in Satoo) with different variation of cold, hot, light and heavy breakfast choices. My 1.5 yo son loves the french toast so much and the congee with chicken broth. While we didn't spend time by the pool much, we did walk around the pool area in the afternoon and in the morning. The water playground is really nice for kids.. def something other 5-star hotel don't have...We did order dinner from the in-room service, the food is just ok but glad that they have a kids menu for my son.
      Reviewed October 25, 2017
      Dear Widhi, Thank you for sharing your experience. It is wonderful to learn that your family, especially your son had an enjoyable staycation at our hotel. We highly appreciate your compliments and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
      Responded October 31, 2017
      Shangri-la Hotel Jakarta
      10.0
      Exceptional
      Aldrin from India
      Business traveler
      Deluxe
      Stayed 1 night in October 2017
      Excellent for business travel”
      Staff a well trained, polite and professional. This is a compliment not only to the staff, but more so to the management of this hotel. Food at the restaurants and room service is good. I found the quality of the buffet at Sato Rest on 19th Oct to be less in variety and prepared much in advance....so did not look fresh or appetizing. Perhaps you need to look into the presentation aspect. A/C in the lobby cafe was too cold on 18th and 19th Oct, and I request the waitress both days that air condition means the temperature must be comfortable and not too cold. Otherwise I had a very pleasant stay and will certainly return.
      Reviewed October 21, 2017
      Dear Aldrin, Thank you for sharing your review and I am pleased to know that you had a pleasant stay. We appreciate your feedback regarding the AC temperature at the Lobby Lounge and buffet selection at SATOO. Please rest assured that your feedback will be shared with the related departments for further consideration and improvement. We appreciate your recommendation and we look forward to welcoming you back in the future. With Best Regards, Andrew den Oudsten General Manager
      Responded October 23, 2017
      Shangri-la Hotel Jakarta
      8.8
      Excellent
      Michelle from Indonesia
      Family with young children
      Horizon Club
      Stayed 1 night in September 2017
      More staff at pool area needed”
      We went to stay on a public holiday. The pool area was crowded and less staff in duty. Many kids fell due to slippery floors. Both of my kids fell as well. Should add more mat connecting the water play area to pool and the life guards just watched as the kids fell before my kids fell. This is very dangerous. This was the only thing that was disappointing, the rest of our stay was good. When my kid fell the staff finally took notice and had him check at the clincic.
      Reviewed September 03, 2017
      Dear Michelle, I am glad to know that you had an enjoyable stay at our hotel. However, I do regret that you had a slight disappointing experience due to the incident at the pool area. Please be assured that guests’ safety is our priority and your feedback is truly well noted and will be shared with the team to avoid the recurrence in the future. I apologize for the inconvenience you’ve experienced and my team and I sincerely hope to be able to welcoming you back with a better experience. With Best Regads, Andrew den Oudsten General Manager
      Responded September 06, 2017
      Shangri-la Hotel Jakarta
      10.0
      Exceptional
      Ida from Indonesia
      Couple
      Horizon Club
      Stayed 1 night in February 2017
      Classic Elegance”
      A classic beauty with modern touch. Staffs are great, friendly and helpful. Room is spacious, close to shopping mall such as Grand Indonesia and Plaza Indonesia. Facilities for children are also great, they have the mini horse rides, and kids menu at the buffet. Great for all kinds of guests...
      Reviewed May 16, 2017
      9.2
      Exceptional
      Sin from Malaysia
      Business traveler
      Deluxe
      Stayed 2 nights in March 2017
      Environment friendly and good hotel for business meeting with customer”
      Room is spacious and clean, receptionist are all very friendly with great smile whenever we check in, have some questions or check out. Hotel with great restaurants (Choice of Buffet, chinese restaurant and Cafe) to choose for. So far the top 5 list to stay in Jakarta whenever i have the chance to visit Jakarta again for business trip purposes.
      Reviewed April 05, 2017
      10.0
      Exceptional
      Pierfrancesco from Italy
      Solo traveler
      Deluxe
      Stayed 4 nights in November 2016
      Excellent Hotel”
      I had a fantastic stay at the Shangri-la in Jakarta. Excellent location, great facilities, and personnel that did everything to make me feel welcome. I will be back for sure next time I will go to beautiful Indonesia
      Reviewed November 24, 2016
      12345
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      Shangri-la Hotel Jakarta
      |Excellent 8.8
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      Experiences on Agoda. Because your room is just the beginning.

      • Excellent location
      • Plaza Indonesia
      • Karet Railway Station is within 0.32 km