Shaza Al Madina
Shaza Al Madina
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Exceptional
Location
9.5
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Excellent
From 609 reviewsSee what guests said
8.1
Recommended by 85% of guests
  • 620 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.1
Excellent
Room comfort & quality
This property is in high demand!Last booked 4 hours ago | 12 travelers are looking at this property right now
Junior Suite Honeymooner
Junior Suite Honeymooner
...
  • City view
  • 42 m²/452 ft²
  • 1 double bed
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Tiara Suite
Tiara Suite
...
  • City view
  • 450 m²/4844 ft²
  • 1 double bed
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Junior Suite
Junior Suite
...
  • City view
  • 42 m²/452 ft²
  • 1 double bed
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3-Bedroom Executive Haram View Suite
3-Bedroom Executive Haram View Suite
...
  • City view
  • 120 m²/1292 ft²
  • 1 double bed
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3-Bedroom Executive City View Suite
3-Bedroom Executive City View Suite
...
  • City view
  • 120 m²/1292 ft²
  • 1 double bed
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Deluxe Room Only
Deluxe Room Only
...
  • City view
  • 28 m²/301 ft²
  • 1 super king bed
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Premium Double Room
Premium Double Room
...
  • City view
  • 36 m²/388 ft²
  • 1 double bed
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Deluxe Double Room
Deluxe Double Room
...
  • City view
  • 28 m²/301 ft²
  • 1 double bed
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Deluxe Quadrale Room
Deluxe Quadrale Room
...
  • City view
  • 42 m²/452 ft²
  • 4 single beds
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Silk Floor Room
Silk Floor Room
...
  • City view
  • 28 m²/301 ft²
  • 1 double bed
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More about Shaza Al Madina

More about Shaza Al Madina

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Real reviews from real guests

Agoda Reviews (609)Booking.com Reviews (1780)
8.1
Cleanliness7.9
Facilities7.8
Location9.5
Room comfort and quality8.1
Service8.1
Value for money7.3
Provided by verified guests of Agoda
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6.8
Good
Adel from Saudi Arabia
Family with young children
Deluxe Quadrale Room
Stayed 4 nights in June 2018
5 days in Ramadan”
the location is very good , for men and woman, it is very close to Haram , the food was not bad , but the staff in the restaurant are not friendly. the reception staff was very good . i have visited this hotel for the last 6 years and the service become less attractive.
Reviewed June 25, 2018
Dear Adel, We take this opportunity to thank you for choosing us and taking the time share you feedback about the experience you had at our property. We do take pride in catering to our guests' needs the best way we can and we are happy to know that you were pleased with the services of our reception staff and the close proximity of our property to the Prophet’s Mosque. We also regret to know that you weren’t satisfied with the competence of our restaurant staff who you found to be unfriendly. We will continue training our team to ensure this doesn’t happen again. We hope this incident will not move your impression of our hotel and we will endeavor to do everything possible to make your future stays enjoyable. We will be honored to welcome you again in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A.
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Shaza Al Madina
6.8
Good
Adel from Saudi Arabia
Family with young children
Deluxe Quadrale Room
Stayed 1 night in June 2018
Nice location ”
For more than 6 years I'm staying in this hotel for the last 5 days of Ramadan, the hotel got very good location but the service and staff specially during the iftar and savior time, became worst , although the resption got good stuff but they were superseded by the one in the restaurant
Reviewed June 17, 2018
Dear Adel, We thank you for staying with us again and for taking the time to share your feedback. We appreciate your loyalty and your continued trust in our hotel. We do take pride in catering to our guests' needs the best way we can. Our staff are trained to deliver the best services to our guests unfortunately they didn’t meet your expectation and we sincerely apologize for that. We hope this incident will not move your impression of our hotel and we will endeavor to do everything possible to make your future stays enjoyable. We will be honored to welcome you again in the near future. Kind Regards Guest Relations Manager
Responded June 24, 2018
Shaza Al Madina
8.0
Excellent
Mohammed from Saudi Arabia
Family with young children
Deluxe Double Room
Stayed 2 nights in May 2018
Very good”
The room was very cold even while the AC control is off and causes of this my baby got sick .
Reviewed May 13, 2018
Dear Mr. Mohammed, First of all we thank you for choosing to stay at our hotel and taking your precious time to give us your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We have since fixed the AC control switch. We hope this incident won't deter you from giving us another chance to serve you. We have also updated the incident in your profile to be considered when reserving a room in your future visits. It was an honor to have hosted you. We would deem it a distinct privilege to welcome you back in your future visit. Kind Regards. Guest Relation.
Responded May 13, 2018
Shaza Al Madina
10.0
Exceptional
Mohamed from Bahrain
Couple
Silk Floor Junior Suite
Stayed 2 nights in May 2018
World Class, Very Near to Ladies' Entrance (Stay at the Silk Lounge!)”
There is a verse in the Qur’an which states, “Is the reward for good [anything] but good?” (Qur’an, 55:60). We were truly privileged to meet the good-natured and extremely well-mannered and courteous staff at Shaza Al-Madina; it only made our stay at the beautiful City of the Prophet (peace be upon him) all the more enjoyable. Our stay was lovely and exceptionally comfortable. The staff were tremendously welcoming and courteous at all times, and they made us feel like royalty. We were two visitors staying at the Junior Silk Lounge (brother+sister) and we couldn't ask for a better experience. We will gladly and proudly recommend Shaza Al Madina to ANYONE who visits Madinah. Note: The hotel is super close to Gate 25 (ladies’ entrance of the Prophet’s Mosque); it is about a 2-minute walk, which is very convenient for ladies. The location is very strategic also because there are many nice shops nearby (e.g. Bin Dawood).
Reviewed May 07, 2018
Dear Mr. Mohamed, I'd like to take this opportunity to thank you for staying with us and taking your precious time to share your feedback about the experience you had at our property. We were extremely delighted to know that you had such a memorable stay and that we met your expectations. This certainly encourages us to perform even better and ensure that we deliver the same in all your future visits. It was a distinct privilege to have hosted you at our hotel. We look forward to welcome you back in your future visits to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded May 08, 2018
Shaza Al Madina
9.6
Exceptional
Mohamad from Singapore
Solo traveler
Stayed 3 nights in April 2018
Cozy and comfortable stay”
As usual Shaza is my 2nd home in Medina.. very nice ambience and excellent service. Location to nabawi mosque is near. Very warm tanx to Rosihan n team for the professional housekeeping . Very warm appreciation to Mahmud n hatim front desk staff for a very welcoming service and for the upgrade . Keep it up guys... I’ll come back to Shaza Insyaallah
Reviewed May 04, 2018
Dear Mr. Mohamad, Thank you for choosing our hotel and giving us a feedback on your experience. It was a pleasure to learn that you had a Cozy and Comfortable stay and that you consider our property as your second home. We will strive to ensure you have the same experience and even better whenever you visit us. It was a distinct privilege to have had you as our guest. We look forward to welcome you in your future visits to The City of Light, Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded May 08, 2018
Shaza Al Madina
10.0
Exceptional
IBRAHIM from Saudi Arabia
Couple
Junior Suite
Stayed 2 nights in April 2018
رائع قريب من الحرم، fantastic and close to The Holy Mosque”
الفندق نظيف وجميل وراقي وقريب من الحرم ، موظفوه ودودين خصوصا الأخ غازي الحربي من خدمات الغرف السلبيات: مواقف السيارات ليست فسيحة. The property is clean, nice, luxurious, and close to the holy mosque. Its staff are friendly especially Mr. Ghazi Al Harbi from room service. Cons: the parking lot is not roomy or spacious.
Reviewed April 27, 2018
Dear Mr. Ibrahim, Thank you for taking the time to share your review with us. We were delighted to read that you had a fantastic stay and that our hotel was clean, Nice, luxurious and close to the Holy Mosque and you enjoyed the services of our staff. We have also noted your comment about the parking space. We’d like to inform you that we’ll reserve a parking slot for your next reservation with us because the parking space we have cannot accommodate cars for all the 469 rooms.It was a distinct privilege to have had you as a guest. We will be honored to welcome you again in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded May 08, 2018
Shaza Al Madina
6.4
Good
zeshan from United Kingdom
Family with teens
Superior Triple Bed Room
Stayed 4 nights in April 2018
Good hotel but let down by the service”
I was very disappointed with the hotel. The bathroom sink was broken. After repeated complaints to the housekeeping staff, nothing was done. There were no toiletries in the bathrooms, the fridge didn't work in the room. When I complained to the staff about the fridge, the only response I got was, ''All the fridges are like this''. The last straw was the horrible smell in that particular room which started on the third day of our stay at Shaza hotels. Finally, we made a complaint and they gave us a different room. But we shouldn't have received that first room which was not up to a good hotel standard. The only plus points was that the breakfast was exceptional and the food staff were really friendly and helpful. On leaving the hotel We had lots of luggage so we asked for a porter to help us with our luggage but no one showed up and we were getting late so we carried them ourselves in two trips.
Reviewed April 18, 2018
Dear Mr. Zeshan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best to all of our guests, but unfortunately, we didn’t meet all your expectations.Please note that we have carefully read your comments and together with my team; we’re determined to ensure this doesn’t recur. We will be honored if you give us another opportunity to serve you in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A.
Responded May 08, 2018
Shaza Al Madina
6.8
Good
MOHAMMAD from India
Solo traveler
Deluxe Double Room
Stayed 1 night in April 2018
Good”
location is very good room was small
Reviewed April 17, 2018
8.0
Excellent
Rashid from Oman
Business traveler
Junior Suite
Stayed 1 night in April 2018
Very good”
Staff was cooperated. I would like to mention Mr Ghazi Al Harbi who was excellent doing his job and pleasent
Reviewed April 16, 2018
Dear Mr. Rashid, We thank you for choosing our hotel and taking the time to give us your valuable feedback. We were delighted to know that you had a memorable stay and enjoyed the services offered by our staff. It was a distinct privilege to have had you as a guest. We will be honored to welcome you again on your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
9.2
Exceptional
Tariq from United Kingdom
Family with young children
Stayed 3 nights in March 2018
Exceptional”
Good location near Mosque, good food, clean,co-operative staff, but room 627 given to us was too small, with projection in from both sides & gallery has been closed further reducing space, which can be included by moving glass panes to the balcony wooden protection. We felt congested inside the room . TV is not clear with antenna only,needs improvement. Exhaust fan of bath room would not shut off making constant noise
Reviewed April 04, 2018
Dear Mr. Tariq, Thank you for taking the time to share your recent experience at our hotel. We were so glad to read that you were pleased with the service of our staff, taste of our food and the location of our property. Please note that we have also carefully read your comment with regard to the sizes of that particular room, the clarity of our TV channels and the noisy AC fan in the bathroom. We have since fixed the TV Channels clarity and the AC fan in that bathroom. We consider it a distinct privilege to have had you as a guest. We will be honored to welcome you again on your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
7.2
Very good
Mohammad from Saudi Arabia
Family with young children
Superior Twin Room
Stayed 3 nights in March 2018
Very good”
Delay in check in
Reviewed April 02, 2018
8.8
Excellent
arif from United Arab Emirates
Family with young children
Deluxe Quadrale Room
Stayed 2 nights in March 2018
Trip to medinah”
Excellent location. The holy mosques main entrance is few minutes walk. Below the hotel are many shops including dunkin donuts and 3 shops for cellular service providers. On the other side are many small restaurants and shops where you can but daily use things
Reviewed March 24, 2018
Dear Mr. Arif, Thank you for the feedback on your experience at our hotel. It is a pleasure to learn that you enjoyed your trip to Al Madina and that we lived up to your expectations. It is an honour to have hosted you as our guest. We look forward to welcoming you back in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
10.0
Exceptional
Moustafa from Australia
Couple
Deluxe Double Room
Stayed 4 nights in March 2018
Fantastic ”
Great hotel, friendly and helpful staff
Reviewed March 23, 2018
Dear Mr. Mustafa, We thank you for choosing our hotel and taking your time to post a review. We were delighted to learn that your stay was fantastic. It was an honour to have hosted you at our property. We look forward to welcoming you in your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
9.6
Exceptional
SAMI from Saudi Arabia
Solo traveler
Deluxe Double Room
Stayed 1 night in August 2017
Best 5 hotel around Haram”
Shaza on of the best hotel around the Haram all room commensurable with very very very nice decoration i recommend it for all haram visitor in the same time there is Hop in Hop bus station in the same area you can visit most historical place by this bus.
Reviewed March 19, 2018
Dear Mr. SAMI, I'd like to thank you for choosing our hotel and for taking your time to share the experience you had. It our joy to learn that you found our hotel to be one of the best in Madina and that you enjoyed your entire stay. We are honoured to have had to as our guest and we look forward to welcome you back in the near future. Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
9.6
Exceptional
Mohamad from Singapore
Group
Superior Triple Bed Room
Stayed 3 nights in February 2018
Our 2nd home in Medina ”
This is my 7th stay in Shaza Almedina. I love the rooms and the F&B.. Hatim at the reception upgraded us as their guest to a suit room. Ahmed Bajemdoul served us upon check in very smoothly and warm. It’s a very good location for you to go haram Nabawi Their hospitality never turn us down. Housekeeping guy Arshat always served us with smiles and very polite. I will stay again at this lovely hotel
Reviewed March 05, 2018
Dear Mr. Mohamad, I would like to take this opportunity to thank you for being our loyal guest and for sharing your experience about your stay. It is our pleasure to learn that you enjoyed your stay and that our services were up to your expectations. It is always a distinct privilege to host you at our hotel. We look forward to welcome you in the near future and promise never to disappoint you. Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
8.4
Excellent
Aneela from United States
Family with young children
Superior Triple Bed Room
Stayed 3 nights in February 2018
Excellent”
Pros: location, good breakfast and welcoming staff. Cons : 1) you are not allowed outside food inside hotel. 2) Dull lighting inside room
Reviewed March 03, 2018
Dear Valued Guest, We thank you for taking the time to give us your valuable feedback. We were delighted to read that you were pleased with the services provided by our staff, the location of our property and the breakfast. We have also read your comments with regard to restriction on outside food. The reason is because that food is not subjected to our food hygiene and handling regulation thereby making it hard to guarantee the safety of the guest yet our guests' safety is our priority. We hope you understand why we have to do so. It was a privilege to have had you as our guest. We hope to welcome you back in the near future. Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
8.4
Excellent
Hamza from Canada
Group
Superior Triple Bed Room
Stayed 7 nights in February 2018
Exceptional stay”
loved the decor and location. breakfast was amazing dinner was also good. elevators did give a problem and some staff were not warm welcoming but managers Anas and Bandar were exceptional in providing service
Reviewed February 27, 2018
Dear Mr. Hamza, Thank you for taking the time to share your recent experience at our hotel. We were so glad to read that you loved the decor in our rooms and the location of our property and that our breakfast and dinner were amazing. Please note that we have also carefully read your comment with regard to the staff welcoming experience and the elevators. We’d like to inform you that we are contemplating increasing the capacity of our elevators. And we have put our frontline staff through a rigorous training to ensure our guests receive a warm welcome. We consider it a distinct privilege to have had you as a guest. We will be honored to welcome you again on your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Responded April 16, 2018
Shaza Al Madina
9.6
Exceptional
Iffah from Malaysia
Family with teens
Deluxe Double Room
Stayed 2 nights in February 2018
The best hotel in Madinah”
The food is superb, delicious & alot of choices. The room is clean. Toilet/bathroom super spacious. Staff are helpful & friendly. Facilities are quite luxurious. Been here three times already, definitely will come again.
Reviewed February 20, 2018
Dear Mr. Iffah Thank you for taking the time to share your recent experience and rate our property. We are so glad that you found our hotel a good place to stay, and that you were satisfied with our hotel. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we will be honored to have you return to our hotel in the near future. Kind regards, Guest Relations
Responded April 16, 2018
Shaza Al Madina
8.4
Excellent
Hamad from Kuwait
Couple
Superior Twin Room
Stayed 5 nights in January 2018
Nice Trip”
A good trip, the staff are very good. The room is clean. Our room service staff are outstanding especially ( Asfar ). The location is perfect close to haram and to woman gate.
Reviewed February 04, 2018
Dear Mr. Hamad Thank you for choosing our hotel, and for taking the time to share your valuable feedback. We were so delighted to read that you found our hotel a good place to stay and that you were pleased with the location of our property and the services offered by our staff. It was a distinct privilege to have had you as a guest. We look forward to welcoming you back on your next visit to Al Madina. Kind regards, Guest Relations
Responded April 16, 2018
Shaza Al Madina
8.4
Excellent
Joeakmal from Saudi Arabia
Family with young children
Deluxe Double Room
Stayed 2 nights in February 2018
Top notch staff & service. Thumbs up for the pastry chef!”
Everything was excellent, but they really need to step up on room cleanliness. Found a lot of food marks on the rug. Found a lot of dust on the on the bed sheet.
Reviewed February 04, 2018
Dear Mr. Joeakmal We would like to take this opportunity to thank you for reviewing our property. We are so glad you found our hotel a good place to stay and that you enjoyed the services offered by our staff. Unfortunately, it seems that we did not meet all your expectations regarding cleanliness. Your feedback is extremely valuable to us because it helps us serve you better. We will be honored to have you return to our hotel in the near future. Kind regards, Guest Relations
Responded April 16, 2018
Shaza Al Madina
12345
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