Sofitel Singapore Sentosa Resort And Spa
Luxury Room with Twin Bed Sofitel Singapore Sentosa Resort And Spa
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8.0
Excellent
/10
(1831 reviews)See what guests said
See map
7.8
Very good
Location rating score
Very good location - 170 meters to the beach
Parking
FREE
  • Km8220 m
  • Sentosa Golf Club310 m
  • Spa Botanica410 m
  • Dolphin Lagoon410 m
  • Tanjong Beach440 m
  • Sentosa Island510 m
  • Palawan Beach660 m
  • Sentosa Resort & Spa710 m
  • Southernmost Point of Continental Asia760 m
  • Universal Studios1.25 km
  • Free Wi-Fi

    Sofitel Singapore Sentosa Resort And Spa

    2 Bukit Manis Road, Sentosa, Singapore, Singapore, 099891 - See map
    Excellent facilities on premise
    8.4 facilities on premise
    Excellent cleanliness
    8.3 rating for cleanliness
    • Airport transfer

    • 170 meters to the beach

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Air conditioning

    This property is in high demand!

    Booked 32 times | 16 travelers are looking at this property right now

    Property ranking|Compared to 1,299 Singapore properties
    See all rankings
    Room comfort score
    8.3/10
    Room size
    48 sqm.
    Cleanliness score
    8.3/10
    Review score - Singapore
    7.9/10
    Better than
    94
    %
    of Singapore properties
    Bigger than
    93
    %
    of Singapore properties
    Better than
    86
    %
    of Singapore properties
    Better than
    86
    %
    of Singapore properties
    Value for money7.5
    Distance to city center8.5 Km
    Location rating7.8
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport21.7 km

    Rooms available at Sofitel Singapore Sentosa Resort And Spa

    8.3
    Excellent
    Room comfort & quality
    Prestige Suite 1 King Bed
    Prestige Suite 1 King Bed
    ...
    • Room size: 64 m²/689 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Luxury Room King Bed
    Luxury Room King Bed
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    VILLA DU JARDIN, 2 Bedrooms, Private Pool
    VILLA DU JARDIN, 2 Bedrooms, Private Pool
    ...
    • Room size: 300 m²/3229 ft²
    • Balcony/terrace
    • 2 double beds
    Enter dates to see prices
    Junior Suite 1 King Bed
    Junior Suite 1 King Bed
    ...
    • Room size: 55 m²/592 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Luxury family room
    Luxury family room
    ...
    • Room size: 72 m²/775 ft²
    • Garden view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Luxury Garden View with Twin Bed
    Luxury Garden View with Twin Bed
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    PRESTIGE FAMILY SUITE, 1 King Size Bed and Sofa Bed
    PRESTIGE FAMILY SUITE, 1 King Size Bed and Sofa Bed
    ...
    • Room size: 72 m²/775 ft²
    • Shower and bathtub
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Luxury Garden Room
    Luxury Garden Room
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Luxury Room with Twin Bed
    Luxury Room with Twin Bed
    ...
    • Room size: 36 m²/388 ft²
    • Garden view
    • 2 single beds
    Enter dates to see prices
    Villa Garden View
    Villa Garden View
    ...
      Enter dates to see prices
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      More about Sofitel Singapore Sentosa Resort And Spa

      More about Sofitel Singapore Sentosa Resort And Spa

      An overview

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      What they offer

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Asian cuisine
      Asian cuisine
      Tastes of Asia
      1.2 km Asian
      Imperial Treasure Restaurant
      1.4 km Asian, Chinese
      Imperial Treasure La Mian Xiao Long Bao
      1.5 km Asian, Chinese, Soups
      Chinese cuisine
      Chinese cuisine
      Baifuting
      100 m Chinese
      Feng Shui
      2.2 km Chinese
      Wang Tian Kitchen
      3.4 km Chinese
      Japanese cuisine
      Japanese cuisine
      Si Bon
      950 m Japanese
      Kunio Tokuoka
      1.4 km Japanese
      Santaro Japanese Restaurant
      3.8 km Japanese

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

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      Some helpful facts

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      Reviews of Sofitel Singapore Sentosa Resort And Spa from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (1831)Booking.com Reviews (1065)
      8.0
      /
      10
      Cleanliness8.3
      Facilities8.4
      Location7.8
      Room comfort and quality8.3
      Service8.3
      Value for money7.5
      Rating
      9+ Exceptional (345)
      8-9 Excellent (364)
      7-8 Very Good (475)
      6-7 Good (190)
      <6 Below Expectation (176)
      Time of the year
      Mar - May (310)
      Jun - Aug (489)
      Sep - Nov (378)
      Dec - Feb (373)
      All languages
      All guests (1831)
      All room types

      Show reviews that mention 

      Showing 1550 verified guest comments
      12345
      5.2
      Rachel from Singapore
      Couple
      Luxury Room King Bed
      Stayed 2 nights in July 2019

      Bad Customer Service Experience for 5* Hotel”

      For a 5* hotel the staff don't even walk you to your room. The one-touch service experience is very bad! The staff manning the lines are not very well trained. I called in a few times to but nobody answered. When finally someone answered, I wanted to order in-rooming dining, the staff said the line was engaged so he couldn't transfer me. So he took my order from me and will help me call in ltr. I asked him how long would it take, he said "I don't know, I'm just customer service." This is bad service. I suggest for the hotel to have direct lines to e.g. housekeeping , in-room dining so guests can call the relevant depts directly rather than waiting and waiting for the one-touch line to be answered. First night I requested for firm pillows, after waiting for abt 20-30mins the pillows finally came BUT it wasn't even firm, it was the same as the other pillows that was already in the room. On the 2nd night I requested it from the front desk directly, they finally got the pillows right!

      Reviewed July 22, 2019

      Bonjour, First and foremost, thank you for selecting our resort for your holiday destination in Sentosa Island, Singapore. Please accept my most profound apologies for the unpleasant experience you had. Rest assured that your concerns have been addressed to the related department and appreciate you bringing these to our awareness. Once again thank you very much for sharing your comment with us and It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Sheeva Richard Guest Experience Director

      Responded August 06, 2019
      Sofitel Singapore Sentosa Resort And Spa
      5.2
      Johnny from Singapore
      Couple
      Luxury Room King Bed
      Stayed 1 night in July 2019

      Staycation ”

      Recently I stayed in Sofitel Singapore, the room is acceptable however I was quite disappointed with the swimming pool as the water is milky and not able to see the front while swimming. It shows that the filtration of the pool is not strong or dirty, hence unable to provide a clear and clean water. I also used the garden spa at the So SPA, yet again the waterfall pool is filled with dead leaves at the bottom of the pool, it shows that the SPA does not maintain. This applies to the pool located next to it too, Jacuzzi also not working. Pretty disappointed with the overall facilities in So SPA, poorly maintenance but yet charge so expensive. Not value for money.

      Reviewed July 15, 2019

      Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Farah D GR team

      Responded August 06, 2019
      Sofitel Singapore Sentosa Resort And Spa
      8.4
      Excellent
      Seena from India
      Family with teens
      Luxury Room King Bed
      Stayed 2 nights in July 2019

      Good relaxing stay to disconnect from the world”

      If you wanna disconnect yourself from the hush bush of Singapore then Sofitel is the best place to. Loved their complimentary fish spa, good way to just relax put your feet in the pool and let the fishes doe their work. Only negative point i would say is that because its a huge property to get hold of the staff to help you with things become difficult or time consuming. Also the shortcut that helped to reach the beach was closed and we had to walk alot to reach the beach.

      Reviewed July 12, 2019
      3.2
      Cynthia from Singapore
      Couple
      Luxury Room King Bed
      Stayed 1 night in June 2019

      Horrible service, room dusty”

      Horrible service... Room was not ready when I arrive.. They promise to call me when room is ready and delivery my luggage to the room... I waited till 3.50 pm.. No one call me and when I ask the staff at recept... She told me : u requested high floor.. And I say.. Yes but check in time is 3pm and u guys didn't call me..The best thing... When i ask bout my luggage, the staffs have no idea and unable to locate my luggages.. I have to go make a trip to the luggage room to identify my bagpacks.... Bad service and Sofitel don't deserve to be a 5 stars hotel... Tq as yr staffs have ruined my birthday.

      Reviewed July 01, 2019

      Bonjour, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa! First and foremost, thank you for selecting our resort for your holiday destination in Sentosa Island, Singapore. Your stay did coincide with one of the busiest periods in Singapore, which at times may have caused a few delays, such as check-in. We are sorry your experience was not flawless. We will continue to improve our check-in process and do thank you for your patience. Please accept my most profound apologies for the unpleasant experience you had. Rest assured that your concerns have been addressed to the related department and appreciate you bringing these to our awareness. Once again thank you very much for sharing your comment with us and It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Sheeva Richard Guest Experience Director

      Show more
      Sofitel Singapore Sentosa Resort And Spa
      8.4
      Excellent
      Siow from Singapore
      Family with young children
      Luxury Room King Bed
      Stayed 1 night in July 2019

      Beautiful compound with beautiful rooms”

      I felt really pampered staying there with its luxurious feel and great breakfast

      Reviewed July 18, 2019

      Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

      Responded August 21, 2019
      Sofitel Singapore Sentosa Resort And Spa
      8.4
      Excellent
      Suyash from Singapore
      Couple
      Luxury Room King Bed
      Stayed 1 night in March 2019

      Great stay - will come back !”

      We only stayed for a day - but thoroughly enjoyed our time here. Fantastic pool, great food, clean rooms - and nice, green open spaces that really take you away from the city. The (restaurant) service can be a bit slow - but the experience overall makes up for it. We will definitely come back !

      Reviewed March 08, 2019
      4.0
      Yan from Singapore
      Group
      Luxury family room
      Stayed 1 night in May 2019

      Not worth the money”

      Dated furniture - chair is visibly worn - how can such thing be left in the roo . Poor preparation of room readiness. Bad setup of lobby reception to welcome guest. Extremely bad configuration of wheelchair accessible room - putting in a hand bar and shower chair do not warrant. Please check the appropriateness of room - missing many usable hand rails, how can wash sink not accessible with wheelchair, how can the access from entrance and within room be so narrow to move wheelchair, the toilet area is too tiny, why no floor mat. Breakfast area (outdoor) is simply bad, floor was wet. Tiny live insects in the room. Only +ve is prompt delivery of breakfast to room.

      Reviewed May 27, 2019
      7.6
      Very good
      FREDERIC from France
      Solo traveler
      Luxury Room King Bed
      Stayed 5 nights in February 2019

      Charming luxurious hotel in a beautiful park”

      Staff extremely well trained and helpful, except the restaurant staff (i.e.: not really focusing on their clients we had to call them several times before they come to take our order; also one evening they were all focusing on an event organized for their management ignoring completely their clients. Second and last negative point is the small and dark gym.

      Reviewed May 01, 2019
      9.6
      Exceptional
      Shannon from Singapore
      Family with young children
      Luxury family room
      Stayed 1 night in November 2018

      Expect Nothing Less.”

      The hotel was nicely done up and really inviting. Staff was attentive and helpful. The pool was awesome. Room was clean and impeccable - except we had issues adjusting the temperature of the air-conditioning (too cold). Overall good experience.

      Reviewed November 12, 2018
      9.2
      Exceptional
      ZHENGXIONG from Singapore
      Couple
      Luxury Garden Room
      Stayed 2 nights in August 2018

      Everything is Perfect, expect most of the Staffs are not attentive ”

      Reception forgotten to cancel our deposit before we left the place. Bell Boy promise to return my document during our check in, however till we checked out, i still didn't receive my invoice document that i printed. Room and Amenities was perfect.

      Reviewed September 26, 2018
      6.4
      Good
      Muhammad from Singapore
      Couple
      Luxury Garden Room
      Stayed 2 nights in June 2019

      Average ”

      Pros: they have fish spa which is complementary for guests. They provided us with a small cake for birthday and anniversary celebration. Cons: 1. The cleanliness for a 5 star hotel was not up to par. You can see layers of dust in the bathtub area, as if no one has used the hotel room in a while. 2. They use feather pillows so your head will sink into the pillow. if you prefer your pillow to be thick, you may feel uncomfortable and the pillow case has some kind of weird smell. 3. During check in they will ask for down payment and we were informed reversal will be immediate upon check out but it’s been 6 days but the amount is still on hold. Other hotels would clearly inform you if it will take a couple of weeks. 4. Breakfast is the same both days we were there. Food is average. Location is isolated so don’t head out too late or else you’ll have to find your own way in.

      Reviewed June 27, 2019
      6.0
      Kwok from Hong Kong
      Solo traveler
      Luxury Room with Twin Bed
      Stayed 5 nights in June 2019

      Above average”

      The room is far away from lobby. Quite old and dark in the room

      Reviewed July 11, 2019

      Bonjour, Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Sheeva Richard Guest Experience Director

      Responded August 06, 2019
      Sofitel Singapore Sentosa Resort And Spa
      10.0
      Exceptional
      Lok
      Couple
      Luxury Room King Bed
      Stayed 1 night in April 2019

      Love this hotel a lot! Must come again!”

      Lovely peaceful hotel! Love it a lot! Service is good; hotel is clean; breakfast is nice! The only thing a bit disappointed is the hotel shuttle bus does not provide pick up in resort world. Only got drop off. After we go resort world, have to take public transport to hotel and the transport have to wait for quite long. If hotel can provide pick up, the staycation will be perfect!

      Reviewed April 24, 2019
      8.0
      Excellent
      Lana from Singapore
      Couple
      Luxury Garden Room
      Stayed 1 night in March 2019

      A bit disappointed!”

      We've been there about 3 years ago, the facilities, the environment and the beautiful landscape (with the peacock families) are just as wonderful! The swimming pool is relaxing and therapeutic! Just this time, we felt the attentiveness and promptness of the staff is a bit different, e.g. the wardrobe door totally came out the evening we checked in, and it was not attended to till we left (1-night stay) despite 2 reminders; little things like the fans were off when we were still having breakfast(outdoor), the response from the concierge. As we staycation fairly often, we can feel the different level of hospitality and warmth....just a bit disappointed this time...

      Reviewed March 27, 2019
      10.0
      Exceptional
      Bee from Singapore
      Group
      Junior Suite 1 King Bed
      Stayed 1 night in June 2019

      Really a good stay`”

      Room was so comfortable and big! thanks!

      Reviewed June 09, 2019
      8.0
      Excellent
      Audrey from Singapore
      Family with young children
      Prestige Suite 1 King Bed
      Stayed 2 nights in March 2018

      Very good”

      Second stay with Sofitel and had issues with the air conditioning thermostat being spoilt again. Not able to adjust the air conditioning to our desired temperature for the kids overnight. Was way too cold. The stay did not feel that luxurious but was alright. The environment felt relaxing.

      Reviewed April 23, 2018

      Bonjour, Thank you very much for staying in our resort! I am so happy to learn that you had a relaxing stay while spending your recent holiday in our resort! and we are so sorry for the aircon issue that you experienced with us. Rest assured that we have been taking this mater seriously and hope to get the oppotunity to host you again in the near future! Thank you once again and we wish you a magnifque day! Best regards, Sheeva Richard Guest Experience Director

      Responded April 25, 2018
      Sofitel Singapore Sentosa Resort And Spa
      10.0
      Exceptional
      SYEJIA from Malaysia
      Family with young children
      Prestige Suite 1 King Bed
      Stayed 6 nights in April 2017

      a must stay place”

      There is really nothing you can complaint about the hotel, everything is just too good if you're seeking for a relaxing trip, its my 3rd time stay in this hotel with my kids and family, its a child friendly place!

      Reviewed April 03, 2018

      Bonjour, First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us and share you recent experience with us. I am excited to share your heartwarming feedback with our team.  Thank you so much once again for staying in our resort and see you very soon! Best regards, Sheeva Richard Guest Experience Director

      Responded April 28, 2018
      Sofitel Singapore Sentosa Resort And Spa
      8.8
      Excellent
      Jian from Singapore
      Couple
      Luxury Room King Bed
      Stayed 2 nights in March 2018

      Excellent”

      We came here for our wedding anniversary. The room was nice and clean. The breakfast spread was okay but the quality of the food was really good. The swimming pool and the pool side beds were great. We will be happy to be back again

      Reviewed March 20, 2018
      8.8
      Excellent
      Charity from Philippines
      Couple
      Luxury Room King Bed
      Stayed 1 night in February 2018

      wonderful hotel”

      We had a wonderful stay at this hotel. The amenities were great. Everything was provided to make us feel comforta ble. However, we were not treated well by the staff at the pool bar. We wanted to order drinks but they won't let us. And we saw that they accommodated the other guests with their drinks. Some sort of racism? We told the staff at the Le Bar about it and they also wondered why we were not accommodated well at the pool bar. Good thing they gladly took our orders provided we stay at the Le Bar. Other than that we had a great stay.

      Reviewed March 20, 2018
      8.8
      Excellent
      Josephine from Philippines
      Family with young children
      Luxury Room King Bed
      Stayed 1 night in May 2017

      Good for couples and family”

      Very nice and sophisticated hotel. I love the old black and white house feel. Buffet food spread is amazing! The Italian restaurant in the hotel though is quite average but the whole hotel property is awesome!

      Reviewed January 17, 2018

      Bonjour, Thank you so much for taking the time to compile such thoughtful feedback. We are thrilled to know that you had a great time while staying with us. We look forward to welcoming you back here for your next trip to Sentosa Island, Singapore, hopefully soon. Sincerely yours, Sheeva Richard Guest Experience Director

      Responded January 27, 2018
      Sofitel Singapore Sentosa Resort And Spa
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      • Very good location
      • Sentosa Island