Sonesta Hotel Cusco
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9.2
Exceptional
/10
(1561 reviews)See what guests said
See map
8.1
Excellent
Location rating score
Excellent location
  • Convento de Santo Domingo540 m
  • Catedral del Cuzco o Catedral Basilica de la Virgen de la Asuncion1.03 km
  • San Blas1.04 km
  • Plaza de Armas1.06 km
  • Centro Historico De Cusco1.06 km
  • Sacsayhuaman2 km
  • Planetarium Cusco2.32 km
  • Tipon21.28 km
  • Salinas De Maras31.85 km
  • Peru Inkas Collection73.59 km
  • 4-star Hotel
    Free Wi-Fi

    Sonesta Hotel Cusco

    Av. El Sol, 954, Cusco City Center, Cusco, Peru - See map
    "Nice hotel, great breakfast, got sick with the altitude and the staff gave me oxygen."
    Devon - 25 April 2016
    Exceptional cleanliness
    9.2 rating for cleanliness
    Excellent comfort
    8.9 room quality and comfort
    Excellent facilities on premise
    8.7 facilities on premise
    Excellent service
    8.5 rating for service
    • 220 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    Value for money8.8
    Location rating8.1
    Nearest airportAlejandro Velasco Astete International Airport (CUZ)
    Distance to airport3.5 km

    Rooms available at Sonesta Hotel Cusco

    8.9
    Excellent
    Room comfort & quality
    Executive Twin Room with Two Double Beds
    Executive Twin Room with Two Double Beds
    ...
    • Room size: 45 m²/484 ft²
    • Shower and bathtub
    • 2 queen beds
    Enter dates to see prices
    Executive Double Room with One King Size Bed
    Executive Double Room with One King Size Bed
    ...
    • Room size: 45 m²/484 ft²
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Standard Double Room with one Queen Bed
    Standard Double Room with one Queen Bed
    ...
    • Room size: 23 m²/248 ft²
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Standard Twin Room with Two Double Bed
    Standard Twin Room with Two Double Bed
    ...
    • Room size: 23 m²/248 ft²
    • Shower and bathtub
    • 2 double beds
    Enter dates to see prices
    Standard Single Room
    Standard Single Room
    ...
    • Room size: 18 m²/194 ft²
    • Shower and bathtub
    • 1 single bed
    Enter dates to see prices
    Guestroom
    Guestroom
    ...
    • Room size: 23 m²/248 ft²
    Enter dates to see prices
    Standard Triple
    Standard Triple
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Superior Single
    Superior Single
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Superior 2 Double Beds
    Superior 2 Double Beds
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
    • Separate shower/bathtub
    Enter dates to see prices
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    More about Sonesta Hotel Cusco

    More about Sonesta Hotel Cusco

    Description

    Show less

    Most talked about facilities

    Breakfast
    4 mentions
    Taxi
    1 mention
    Housekeeping
    1 mention

    What they offer

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    Mamaji
    Cuisine:International, Peruvian
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Sonesta Hotel Cusco from real guests

    Overall rating
    9.2
    Exceptional
    From 1561 reviews
    9.5Cleanliness
    9.5Service
    9.2Facilities
    Agoda Reviews (23)Booking.com Reviews (1538)
    Rating via Agoda8.6
    /
    10
    Excellent
    Cleanliness9.2
    Facilities8.7
    Location8.1
    Room comfort and quality8.9
    Service8.5
    Value for money8.8
    High score for Cusco
    Rating
    9+ Exceptional (7)
    8-9 Excellent (3)
    7-8 Very Good (4)
    6-7 Good (3)
    <6 Below Expectation (1)
    Time of the year
    Mar - May (5)
    Jun - Aug (4)
    Sep - Nov (3)
    Dec - Feb (6)
    All guests (23)
    All room types
    All languages
    Showing 18 verified guest comments
    8.8
    Excellent
    Andres
    Group
    Standard Twin Room with Two Double Bed
    Stayed 2 nights in April 2019

    Nice option”

    For out recent trip to Peru my wife, three other couples and me decided to stay in this hotel. Im happy to say that the Hotel is very nice and has a great location. Walking distance to incarail bus ride to Machu Pichu and the Plaza the armas. I recommend it

    Reviewed April 22, 2019
    9.6
    Exceptional
    Devon from Guyana
    Business traveler
    Standard Twin Room with Two Double Bed
    Stayed 1 night in April 2016

    Cusco Trip”

    Nice hotel, great breakfast, got sick with the altitude and the staff gave me oxygen.

    Reviewed April 25, 2016
    8.0
    Excellent
    stephen from United States
    Family with teens
    Standard Twin Room with Two Double Bed
    Stayed 1 night in December 2015

    Not really 4 stars”

    location, bathrooms and beds

    Stay was alright. I would bring earplugs for night time as it is a little loud. You either get hotel noise or street noise but it is located so that you can walk to many places to eat, markets, sights. Easy to get a taxi out front.

    Reviewed January 16, 2016
    7.7
    Very good
    stephen from United States
    Family with teens
    Standard Twin Room with Two Double Bed
    Stayed 3 nights in December 2015

    Great location, Comfortable Beds”

    comfortable beds, Free tea, location

    Sonesta Cusco hotel was comfortable. We did not eat at the hotel much but it did have an acceptable free breakfast. There are too many good places nearby to eat out at. The hotel was within walking distance to many places.

    Reviewed January 16, 2016
    7.7
    Very good
    albert from Australia
    Family with young children
    Executive Twin Room with Two Double Beds
    Stayed 2 nights in December 2015

    great place feels like an international brand hote”

    modern, clean, everything as expected of a good chain hotel

    very happy, no complaints. we stayed in an executive room which had a really nice large bathroom. only complaint is its about 15min walk to the town centre which is inconvenient.

    Reviewed January 02, 2016
    9.7
    Exceptional
    Kamila from Poland
    Couple
    Standard Double Room with one Queen Bed
    Stayed 4 nights in June 2014

    perfect stay”

    friendly and helpful staff, location

    We had a perfect stay at the Sonesta Hotel Cusco and would highly recommend it to anyone. The hotel, room, service, staff couldn't be better. Special thanks should go to Indira and Antonio who helped us and accompanied my boyfriend to the pharmacy when I was taken ill with food poisoning, in order to get some medication. The hotel and staff exceeded all of our expectations and we will be back.

    Reviewed July 07, 2014
    8.0
    Excellent
    Alexandre from France
    Solo traveler
    Standard Single Room
    Stayed 2 nights in April 2014

    good stay for a family”

    bed, shower, safe

    my stay was very good, the only one thing is the AC didin't seem to work in my room and the breakfast could be better. Other than that, very good clean new hotel!

    Reviewed April 18, 2014
    8.3
    Excellent
    Veronica from Malaysia
    Couple
    Standard Double Room with one Queen Bed
    Stayed 2 nights in March 2014

    Very accomodative staff.”

    Free tea at the lobby. Allowed early check in(7.30am). Prepared bfast early , 3.30am for us who has to leave at 4am

    The staff are always trying to please us. We arrived at 7.20am and we were in our room at 7,30am. We were suppose to go for our tours at 4am and the staff prepared bfast for us at 3.30 even though it was suppose to start at 5am. There were no ventilation fan in the toilet. Free coca tea at the lobby.

    Reviewed March 12, 2014
    9.3
    Exceptional
    JOON from South Korea
    Group
    Standard Twin Room with Two Double Bed
    Stayed 3 nights in December 2013

    Very clean and nice hotel”

    good restaurant, nice location, and clean condition

    It is difficult to find a nice and clean hotel like this in Cuzco. Staffs are kind and professional, and you can enjoy every meal in the restaurant in reasonable price. Staffs are fluent in English. They have connections to tour companies, so you can easily book them. Overall, I strongly recommend this hotel.

    Reviewed January 12, 2014
    6.7
    Good
    BELINDA from Australia
    Solo traveler
    Standard Single Room
    Stayed 4 nights in October 2013

    Nice hotel, but customer service needs work”

    great room, fast internet, nice view

    the rooms in this hotel are lovely and are generally good value, but customer service needs to be sharpened. My first night, room service took 90minutes to arrive, despite a "30min guarantee" on their room service menu. After 3 phonecalls, I was told it would 'only be another 30mins' at which point I highlighted this was quite unacceptable. Their guarantee also stated that if it did not arrive in 30mins the meal would be free - after 90minutes I was told that i would 'only have to pay for dessert' (after pointing out THEIR policy they reluctantly agreed I would not have to pay). The front desk are incredibly slow and inefficient. A request for a taxi was completely ignored. After returning from Inca Trail, my bags took some 30mins to arrive (with chaser) despite asking them to be sent straight up. Checkout was also strange - no summary of costs, just a calculator shoved in front of you with how much you owe. Suffice to say the front office person then proceeded to input the wrong amount so I had to sign several credit card receipts to get my bill sorted.

    Reviewed November 04, 2013
    7.0
    Very good
    BELINDA from Australia
    Solo traveler
    Standard Single Room
    Stayed 1 night in October 2013

    Nice hotel, but service needs a little work”

    nice rooms, fast internet,

    the rooms in this hotel are lovely and are generally good value, but customer service needs to be sharpened. My first night, room service took 90minutes to arrive, despite a "30min guarantee" on their room service menu. After 3 phonecalls, I was told it would 'only be another 30mins' at which point I highlighted this was quite unacceptable. Their guarantee also stated that if it did not arrive in 30mins the meal would be free - after 90minutes I was told that i would 'only have to pay for dessert' (after pointing out THEIR policy they reluctantly agreed I would not have to pay). The front desk are incredibly slow and inefficient. A request for a taxi was completely ignored. After returning from Inca Trail, my bags took some 30mins to arrive (with chaser) despite asking them to be sent straight up. Checkout was also strange - no summary of costs, just a calculator shoved in front of you with how much you owe. Suffice to say the front office person then proceeded to input the wrong amount so I had to sign several credit card receipts to get my bill sorted.

    Reviewed November 04, 2013
    9.0
    Exceptional
    Isaac from United States
    Couple
    Standard Double Room with one Queen Bed
    Stayed 2 nights in August 2011

    Good location and service”

    Nicely furnished rooms, excellent staff

    Good hotel - location accross the street of Local Market, but long walk (doable) with slight uphill grade to main square. Good service - staff gave excellent directions and suggested very good restaurants - small nicely decorated room and modern bathroom, but no temperature control and no outside window. In general, still a good choice.

    Reviewed September 09, 2011
    6.3
    Good
    Fawad from Pakistan
    Solo traveler
    Standard Single Room
    Stayed 2 nights in June 2011

    Convenient but lacks character”

    Nice and clean, good bathrooms, free internet.

    The rooms were a bit small but the worst was that the only window looked into a similar window nextdoors. It looks like any stock hotel from inside.

    Reviewed July 14, 2011
    9.7
    Exceptional
    Paola from Chile
    Solo traveler
    Standard Single Room
    Stayed 2 nights in July 2015

    Excelente atención de todo el personal”

    Amabilidad del personal, habitaciones cómodas excelente restaurante (desayuno-almuerzos y cenas)

    Buena ubicación cerca del centro pero alejado del ruido. Muy atentos y solucionadores de problemas. Excelente comida y grato ambiente tanto en el desayuno como en la cena

    Reviewed July 20, 2015
    10.0
    Exceptional
    JAIME from Colombia
    Group
    Standard Double Room with one Queen Bed
    Stayed 1 night in March 2013

    Comodidad y excelente ubicacion”

    Las instalaciones, personal y ubicacion

    Excelente servicio, transporte gratuito del aeropuerto al hotel, habitaciones modernas, comodas y limpias, aprox. a 5 cuadras de la plaza de armas

    Reviewed April 04, 2013
    10.0
    Exceptional
    michele from Germany
    Couple
    Standard Twin Room with Two Double Bed
    Stayed 2 nights in November 2013

    Alles tiptop !Supertolles Hotel!”

    Sauberkeit, Ausstattung, Fruehstueck
    Reviewed November 15, 2013
    6.0
    Fiore from Italy
    Solo traveler
    Executive Double Room with One King Size Bed
    Stayed 2 nights in February 2019

    Buon Albergo di classe ”

    Aspetti positivi la colazione e il ristorante in generale ance se un po' caro. L ' aspetto negativo il personale al accoglienza un poco arrogante e presuntuosa.

    Reviewed February 11, 2019
    9.6
    Exceptional
    liu from China
    Solo traveler
    Stayed 7 nights in January 2019

    Exceptional”

    酒店设施和早餐都挺好的,员工服务周到热情,还有免费的机场接送,就是离武器广场步行有点距离,去因为是上坡大概要走10分钟左右,回大概5分钟

    Reviewed April 14, 2019

    Reviews of Sonesta Hotel Cusco from real guests

    Overall rating
    9.2
    Exceptional
    From 1561 reviews
    9.5Cleanliness
    9.5Service
    9.2Facilities
    Agoda Reviews (23)Booking.com Reviews (1538)
    Rating via Agoda8.6
    /
    10
    Excellent
    Cleanliness9.2
    Facilities8.7
    Location8.1
    Room comfort and quality8.9
    Service8.5
    Value for money8.8
    High score for Cusco
    Rating
    9+ Exceptional (7)
    8-9 Excellent (3)
    7-8 Very Good (4)
    6-7 Good (3)
    <6 Below Expectation (1)
    Time of the year
    Mar - May (5)
    Jun - Aug (4)
    Sep - Nov (3)
    Dec - Feb (6)
    All guests (23)
    All room types
    All languages
    Showing 18 verified guest comments
    8.8
    Excellent
    Andres
    Group
    Standard Twin Room with Two Double Bed
    Stayed 2 nights in April 2019

    Nice option”

    For out recent trip to Peru my wife, three other couples and me decided to stay in this hotel. Im happy to say that the Hotel is very nice and has a great location. Walking distance to incarail bus ride to Machu Pichu and the Plaza the armas. I recommend it

    Reviewed April 22, 2019
    9.6
    Exceptional
    Devon from Guyana
    Business traveler
    Standard Twin Room with Two Double Bed
    Stayed 1 night in April 2016

    Cusco Trip”

    Nice hotel, great breakfast, got sick with the altitude and the staff gave me oxygen.

    Reviewed April 25, 2016
    8.0
    Excellent
    stephen from United States
    Family with teens
    Standard Twin Room with Two Double Bed
    Stayed 1 night in December 2015

    Not really 4 stars”

    location, bathrooms and beds

    Stay was alright. I would bring earplugs for night time as it is a little loud. You either get hotel noise or street noise but it is located so that you can walk to many places to eat, markets, sights. Easy to get a taxi out front.

    Reviewed January 16, 2016
    7.7
    Very good
    stephen from United States
    Family with teens
    Standard Twin Room with Two Double Bed
    Stayed 3 nights in December 2015

    Great location, Comfortable Beds”

    comfortable beds, Free tea, location

    Sonesta Cusco hotel was comfortable. We did not eat at the hotel much but it did have an acceptable free breakfast. There are too many good places nearby to eat out at. The hotel was within walking distance to many places.

    Reviewed January 16, 2016
    7.7
    Very good
    albert from Australia
    Family with young children
    Executive Twin Room with Two Double Beds
    Stayed 2 nights in December 2015

    great place feels like an international brand hote”

    modern, clean, everything as expected of a good chain hotel

    very happy, no complaints. we stayed in an executive room which had a really nice large bathroom. only complaint is its about 15min walk to the town centre which is inconvenient.

    Reviewed January 02, 2016
    9.7
    Exceptional
    Kamila from Poland
    Couple
    Standard Double Room with one Queen Bed
    Stayed 4 nights in June 2014

    perfect stay”

    friendly and helpful staff, location

    We had a perfect stay at the Sonesta Hotel Cusco and would highly recommend it to anyone. The hotel, room, service, staff couldn't be better. Special thanks should go to Indira and Antonio who helped us and accompanied my boyfriend to the pharmacy when I was taken ill with food poisoning, in order to get some medication. The hotel and staff exceeded all of our expectations and we will be back.

    Reviewed July 07, 2014
    8.0
    Excellent
    Alexandre from France
    Solo traveler
    Standard Single Room
    Stayed 2 nights in April 2014

    good stay for a family”

    bed, shower, safe

    my stay was very good, the only one thing is the AC didin't seem to work in my room and the breakfast could be better. Other than that, very good clean new hotel!

    Reviewed April 18, 2014
    8.3
    Excellent
    Veronica from Malaysia
    Couple
    Standard Double Room with one Queen Bed
    Stayed 2 nights in March 2014

    Very accomodative staff.”

    Free tea at the lobby. Allowed early check in(7.30am). Prepared bfast early , 3.30am for us who has to leave at 4am

    The staff are always trying to please us. We arrived at 7.20am and we were in our room at 7,30am. We were suppose to go for our tours at 4am and the staff prepared bfast for us at 3.30 even though it was suppose to start at 5am. There were no ventilation fan in the toilet. Free coca tea at the lobby.

    Reviewed March 12, 2014
    9.3
    Exceptional
    JOON from South Korea
    Group
    Standard Twin Room with Two Double Bed
    Stayed 3 nights in December 2013

    Very clean and nice hotel”

    good restaurant, nice location, and clean condition

    It is difficult to find a nice and clean hotel like this in Cuzco. Staffs are kind and professional, and you can enjoy every meal in the restaurant in reasonable price. Staffs are fluent in English. They have connections to tour companies, so you can easily book them. Overall, I strongly recommend this hotel.

    Reviewed January 12, 2014
    6.7
    Good
    BELINDA from Australia
    Solo traveler
    Standard Single Room
    Stayed 4 nights in October 2013

    Nice hotel, but customer service needs work”

    great room, fast internet, nice view

    the rooms in this hotel are lovely and are generally good value, but customer service needs to be sharpened. My first night, room service took 90minutes to arrive, despite a "30min guarantee" on their room service menu. After 3 phonecalls, I was told it would 'only be another 30mins' at which point I highlighted this was quite unacceptable. Their guarantee also stated that if it did not arrive in 30mins the meal would be free - after 90minutes I was told that i would 'only have to pay for dessert' (after pointing out THEIR policy they reluctantly agreed I would not have to pay). The front desk are incredibly slow and inefficient. A request for a taxi was completely ignored. After returning from Inca Trail, my bags took some 30mins to arrive (with chaser) despite asking them to be sent straight up. Checkout was also strange - no summary of costs, just a calculator shoved in front of you with how much you owe. Suffice to say the front office person then proceeded to input the wrong amount so I had to sign several credit card receipts to get my bill sorted.

    Reviewed November 04, 2013
    7.0
    Very good
    BELINDA from Australia
    Solo traveler
    Standard Single Room
    Stayed 1 night in October 2013

    Nice hotel, but service needs a little work”

    nice rooms, fast internet,

    the rooms in this hotel are lovely and are generally good value, but customer service needs to be sharpened. My first night, room service took 90minutes to arrive, despite a "30min guarantee" on their room service menu. After 3 phonecalls, I was told it would 'only be another 30mins' at which point I highlighted this was quite unacceptable. Their guarantee also stated that if it did not arrive in 30mins the meal would be free - after 90minutes I was told that i would 'only have to pay for dessert' (after pointing out THEIR policy they reluctantly agreed I would not have to pay). The front desk are incredibly slow and inefficient. A request for a taxi was completely ignored. After returning from Inca Trail, my bags took some 30mins to arrive (with chaser) despite asking them to be sent straight up. Checkout was also strange - no summary of costs, just a calculator shoved in front of you with how much you owe. Suffice to say the front office person then proceeded to input the wrong amount so I had to sign several credit card receipts to get my bill sorted.

    Reviewed November 04, 2013
    9.0
    Exceptional
    Isaac from United States
    Couple
    Standard Double Room with one Queen Bed
    Stayed 2 nights in August 2011

    Good location and service”

    Nicely furnished rooms, excellent staff

    Good hotel - location accross the street of Local Market, but long walk (doable) with slight uphill grade to main square. Good service - staff gave excellent directions and suggested very good restaurants - small nicely decorated room and modern bathroom, but no temperature control and no outside window. In general, still a good choice.

    Reviewed September 09, 2011
    6.3
    Good
    Fawad from Pakistan
    Solo traveler
    Standard Single Room
    Stayed 2 nights in June 2011

    Convenient but lacks character”

    Nice and clean, good bathrooms, free internet.

    The rooms were a bit small but the worst was that the only window looked into a similar window nextdoors. It looks like any stock hotel from inside.

    Reviewed July 14, 2011
    9.7
    Exceptional
    Paola from Chile
    Solo traveler
    Standard Single Room
    Stayed 2 nights in July 2015

    Excelente atención de todo el personal”

    Amabilidad del personal, habitaciones cómodas excelente restaurante (desayuno-almuerzos y cenas)

    Buena ubicación cerca del centro pero alejado del ruido. Muy atentos y solucionadores de problemas. Excelente comida y grato ambiente tanto en el desayuno como en la cena

    Reviewed July 20, 2015
    10.0
    Exceptional
    JAIME from Colombia
    Group
    Standard Double Room with one Queen Bed
    Stayed 1 night in March 2013

    Comodidad y excelente ubicacion”

    Las instalaciones, personal y ubicacion

    Excelente servicio, transporte gratuito del aeropuerto al hotel, habitaciones modernas, comodas y limpias, aprox. a 5 cuadras de la plaza de armas

    Reviewed April 04, 2013
    10.0
    Exceptional
    michele from Germany
    Couple
    Standard Twin Room with Two Double Bed
    Stayed 2 nights in November 2013

    Alles tiptop !Supertolles Hotel!”

    Sauberkeit, Ausstattung, Fruehstueck
    Reviewed November 15, 2013
    6.0
    Fiore from Italy
    Solo traveler
    Executive Double Room with One King Size Bed
    Stayed 2 nights in February 2019

    Buon Albergo di classe ”

    Aspetti positivi la colazione e il ristorante in generale ance se un po' caro. L ' aspetto negativo il personale al accoglienza un poco arrogante e presuntuosa.

    Reviewed February 11, 2019
    9.6
    Exceptional
    liu from China
    Solo traveler
    Stayed 7 nights in January 2019

    Exceptional”

    酒店设施和早餐都挺好的,员工服务周到热情,还有免费的机场接送,就是离武器广场步行有点距离,去因为是上坡大概要走10分钟左右,回大概5分钟

    Reviewed April 14, 2019
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    Sonesta Hotel Cusco
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    • Excellent location
    • Convento de Santo Domingo
    • Estacion de buses a Calca Bus Station is within 0.22 km