Starhotels Terminus
Starhotels Terminus
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Single Standard - Guestroom Starhotels Terminus
Single Standard - Guestroom
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Interior view Starhotels Terminus
Interior view
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Interior view Starhotels Terminus
Interior view
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Fitness center Starhotels Terminus
Fitness center
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Exceptional
Location
9.0
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Starhotels Terminus

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 204 reviewsSee what guests said
8.1
/
10
Excellent cleanliness
8.3
Recommended by 92% of guests
Value for money7.9
Location rating9.0
Nearest airportNaples International Airport (NAP)
Distance to airport4.3 km
  • 80 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
Executive Double Room
Executive Double Room
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
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Superior Double or Twin
Superior Double or Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 double b...
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Family Room (2 Adults + 2 Children)
Family Room (2 Adults + 2 Children)
...
  • Room size: 26 m²/280 ft²
  • 2 single beds and 1 king be...
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Suite
Suite
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
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Triple Classic
Triple Classic
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 single bed and 1 double b...
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Junior Suite
Junior Suite
...
  • Room size: 41 m²/441 ft²
  • Balcony/terrace
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Single Standard
Single Standard
...
  • Room size: 13 m²/140 ft²
  • City view
  • 1 single bed
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Connecting Rooms
Connecting Rooms
...
  • Non-smoking
  • 1 double bed or 2 single be...
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Executive Triple
Executive Triple
...
  • Balcony/terrace
  • Non-smoking
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Standard Single Double Single Use
Standard Single Double Single Use
...
  • Balcony/terrace
  • Non-smoking
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More about Starhotels Terminus

More about Starhotels Terminus

An overview

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Nearest essentials

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What they offer

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What's nearby

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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (204)Booking.com Reviews (2903)
8.1
/
10
Cleanliness8.3
Facilities8.0
Location9.0
Room comfort and quality7.2
Service7.8
Value for money7.9
Provided by verified guests of Agoda
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Showing 145 verified guest comments
12345
7.2
Very good
Eng from Malaysia
Family with teens
Connecting Rooms
Stayed 1 night in September 2018
Just opposite the station ”
Brilliant Hotel just newly renovated
Reviewed September 21, 2018
9.6
Exceptional
Stephanie from Singapore
Couple
Superior Double or Twin
Stayed 3 nights in May 2018
Highly recommended”
Great stay. location was awesome with train stations nearby. Thus, so easy to get around. The hotel was clean and it came with breakfast and dinner!
Reviewed September 11, 2018
8.4
Excellent
Michael from United States
Couple
Superior Double or Twin
Stayed 3 nights in December 2017
New Year's Eve Stay”
My husband and I were in desperate need of finding a hotel to stay in during our few day stop-over in Naples. The hotel is within 200m of the main train terminal in Naples with a grocery store next to it. It was very convenient for getting "in and out" of Naples as it was close to the train station but that was the only real-perk. It was also very close to the metro to get to the city center. The only disadvantage to this hotel is that it is located alongside the square which can be very noisy with cars and people. I'd suggest a room not facing the city square or on an upper floor.
Reviewed August 18, 2018
4.4
Raj from United States
Family with young children
Triple Classic
Stayed 1 night in August 2018
AVOID!”
We booked this hotel as we were planning to take a train to Naples. Instead, we drove to Naples. Naples city is stark contrast from Rome-Florence. It feels like a different part of the world. While driving we took a wrong exit by the station and the place felt very unsafe. Never thought an EU city would be in so much decline. Frankly, shocked!!
Reviewed August 15, 2018
9.6
Exceptional
Su from Australia
Couple
Superior Double or Twin
Stayed 1 night in May 2018
Fantastic stay”
The location was extremely convenient, it was easy to get to after an extremely long flight. It was close to a few good restaurants. The staff was very friendly and helpful. Our room was spacious and tastefully decorated. The breakfast selection was amazing!
Reviewed July 08, 2018
9.6
Exceptional
Silvija from United Kingdom
Couple
Superior Double or Twin
Stayed 3 nights in May 2018
Stunning hotel in prime location. Helpful and welcoming staff. Super clean with delicious breakfast!”
Supermarket and central station across the road. Not related to this great hotel, but tourists beware: be careful of Circovesuviana corrupt staff ( at Central Station)! We were sold invalid tickets to Sorrento . Prize on tickets €1.30, but asked to pay €15.60. They refuse to issue receipt, when paid by cash. No CCTV in ticket office, so staff free to pocket and rob. Had to buy return tickets again.
Reviewed May 13, 2018
Dear Guest, Thank you for taking the time to tell your experience. Sincerely, Paola Castiglia - Revenue Manager 0817793562 Dear Guest,
Responded May 26, 2018
Starhotels Terminus
10.0
Exceptional
milly from United States
Couple
Connecting Rooms
Stayed 1 night in April 2018
Everything was great we love this hotel. We were here in 2015 too”
Luxurious atmosphere the moment you walk into the hotel from the noise outside
Reviewed April 28, 2018
Dear Guest, Thank you for taking the time to tell your experience. I appreciate your comments regarding the atmosphere. We certainly look forward to the opportunity to welcoming you back in the very near future. Sincerely, Paola Castiglia - Revenue Manager 0817793562
Responded May 26, 2018
Starhotels Terminus
9.6
Exceptional
Rachel from United States
Solo traveler
Superior Double or Twin
Stayed 1 night in April 2018
Great comfort - Wi-Fi a little iffy”
the Wi-Fi is GREAT... in the lobby. I couldn't get anything in the room. however, the room was quite large for European standards, with a full bath and shower. Also had a roof garden and terrace overlooking Naples and Vesuvius. That was breathtaking!!!
Reviewed April 11, 2018
Dear Guest, thank you very much for your review. We are looking forward to welcoming you soon again. Best Regards, Paola Castiglia – Revenue Manager
Responded May 26, 2018
Starhotels Terminus
5.2
Laurie from United Kingdom
Couple
Superior Double or Twin
Stayed 3 nights in March 2018
Avoid, stole from us.”
Not very impressed with Starhotels Terminus. Bunch of thieves. When we went to check in, the lady at the front desk SIGHED at me like I had inconvenienced her with my business. The food at the restaurant was less than average and overpriced. They then proceeded to lock us out of our room for an "unpaid" bill which was not even due until the end of our stay. Tried to charge us twice for the city tax. Cleaners ate our food and opened packets of candy that my girlfriend had on her nightstand. My girlfriend's makeup and body lotions where opened and used and a packet of pills was stolen from her birth control medication which was left in the bathroom. Thank goodness we didn't leave our passports in the safe which has a note saying "This is not for storing valuables." I have no doubt they would have stolen our passports.
Reviewed March 14, 2018
Dear Laurie, Thank you for taking the time to share your feedback. I'm sorry if your stay has not been very pleasant. However feedbacks like this are important to improve our service. I can assure you that we will do our best if you give us a chance to earn back your trust. Sincerely, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
7.6
Very good
Emma from Australia
Couple
Superior Double or Twin
Stayed 3 nights in August 2017
Next to the main station”
We based ourselves in Naples so we could see nearby sights like Pompeii and the Amalfi Coast so being close to the station had its advantages. The con of the proximity to the station is there are a lot of homeless people, dirty streets and I didn’t feel safe in the area. The hotel was ok but the rooms are quite small.
Reviewed March 11, 2018
Dear Guest, Thank you for taking the time to share your feedback. Piazza Garibaldi is currently being re-developed, so we hope that on your next visit you will find the area more agredable. Sincerely, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
9.2
Exceptional
Hendry from Australia
Couple
Superior Double or Twin
Stayed 4 nights in December 2017
Great location”
We stayed for 4 nights in this hotel. It's located right across Napoli Centrale Terminal, so it's a good base if you're thinking of visiting Pompeii or Sorrento. There is a supermarket next to the train station. The breakfast was good, 24 hr gym and spacious room. It's however a little bit noisy due to the proximity to the station and lots of traffic.
Reviewed January 06, 2018
Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
6.0
WARUNEE from Thailand
Business traveler
Superior Double or Twin
Stayed 1 night in October 2017
Above average”
Their system were error and over booked. They could not get us the room and let us stay in another hotel instead.
Reviewed October 17, 2017
Dear Guest, Thank you for taking your time for the review. We are sorry for the setback. Best Regards Paola Castiglia - Revenue Manager 0817793562
Responded May 26, 2018
Starhotels Terminus
10.0
Exceptional
kathleen from United States
Couple
Stayed 1 night in September 2017
Great location next to train station”
However, the part of Naples where this hotel is located is definitely not very nice. Not my favorite city, Naples.
Reviewed September 25, 2017
Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
8.8
Excellent
Mathias from Denmark
Couple
Superior Double or Twin
Stayed 6 nights in August 2017
Great hotel, with easy acces to many transportation possibilities”
If you arrive from the air-port the Ali-bus stops just outside the hotel. It was really easy! The rooms are nice, but we got one without any windows to the oitside. The rooms and breakfast was great.
Reviewed August 13, 2017
Dear Guest, Thank you very much for taking the time to share your feedback. Sincerely, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
2.0
Kenneth from Malaysia
Couple
Superior Double or Twin
Stayed 1 night in July 2017
Bad bad bad”
Very bad service. The reception guy name Antonio just throw the room card on the table without saying single word upon we check in. Then when I ask the bell boy where is toilet, he just point to a driection and did not tell where is the exact location (actually the toilet is located at 1st floor, he should inform us need to go one floor up). This hotel is next to train station, so very crowded and very noisy during night time. Overall not a good experience here, not recommend for people to stay in this hotel.
Reviewed July 22, 2017
Dear Kenneth, Thank you for taking the time to share your feedback. I'm sorry if your stay has not been very pleasant. However feedbacks like this are important to improve our service. I can assure you that we will do our best if you give us a chance to earn back your trust. Sincerely, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
8.8
Excellent
Napadol from Thailand
Couple
Stayed 1 night in July 2017
Close to Train station. ”
Hotel is close to train station but a bit far from the attraction. 40 mins walk to the attractions. The surrounding area a bit scary.
Reviewed July 12, 2017
Dear Guest, Thank you for taking the time to share your feedback. Piazza Garibaldi is currently being re-developed, so we hope that on your next visit you will find the area more agredable. Sincerely, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
10.0
Exceptional
Tsui from China
Couple
Superior Double or Twin
Stayed 3 nights in April 2017
It is very convenient to train station and next to supermarket . Good service and clean and bright”
It is very excellent hotel and close to any tourist points by foot. The Lobby service and nice. The breakfast is great .
Reviewed April 21, 2017
Dear Guest, Thank you for taking your time to tell your experience. Best Regards, Paola Castiglia - Revenue Manager 0817793562
Responded May 26, 2018
Starhotels Terminus
9.6
Exceptional
Darryl from United States
Solo traveler
Stayed 1 night in March 2017
I enjoyed my stay. I was only there one night before on. ”
I be back one day.
Reviewed March 14, 2017
Dear Mr Darryl, thank you for your nice review concerning your stay at the Starhotels Terminus. We hope you will choose our hotel for your future stay in Naples. Kindest regards, Paola Castiglia Revenue Manager
Responded May 26, 2018
Starhotels Terminus
10.0
Exceptional
John from United States
Couple
Triple Classic
Stayed 2 nights in March 2017
Great hotel”
Nice hotel accross the street of Naples Terminal, very convenient. The breakfast buffet was good and includes in price.
Reviewed March 09, 2017
Dear Mr John, thank you for your nice review concerning your stay at the Starhotels Terminus. We hope you will choose our hotel for your future stay in Naples. Kindest regards, Paola Castiglia Revenue Manager
Responded May 26, 2018
Starhotels Terminus
6.8
Good
Simon from Malaysia
Family with teens
Triple Classic
Stayed 2 nights in January 2017
Old hotel that requires renovation but otherwise good location.”
Located next to bus, train station. Easy to find transport, food and quite helpful staff. Hotel is a little run down and room layouts is a little confusing, room small and bathroom, especially shower area couldn't fit a small asian. Area is rowdy at night due to proximity to pubs. Not suitable for family stay.
Reviewed February 04, 2017
Dear Simon, Thank you for your candid review. I greatly appreciate your comments about aspects of the room that need updating. It's a pleasure to announce that will be implementing many of these upgrades to the property within the next couple of months.Also Piazza Garibaldi is currently being re-developed, so we hope that on your next visit you will find a better situation. Best Regards, Paola Castiglia - Revenue Manager Kindest Regards, Paola Castiglia - Revenue Manager
Responded May 26, 2018
Starhotels Terminus
12345
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